Via.com / Flightraja Travels Complaints & Reviews

Dear sir/madam
I have booked the ticket with ref booking id: fmnaa3a4t0h4v, through via.com for the date of booking date: jan 26, 2020.

Passengers
For order fmnaa3a4t0h4v, you have opted partial cancellation

Select passengers
Ajl - ccu
Goair
Ccu - maa
Indigo no 6e-534

It was cancelled due to total lockdown and i went for cancellation through the via web page which did not allow me to cancel. Regarding this i have complained tiwce to the via.com no response. Go air line said that they refund the money to via.com on[protected].
Kindly do the needful.
Mmy mobile no [protected] or [protected] or e-mail id [protected]@gmail.com as early as possible as i am working in bsf stationed at lunglie, mizoram.
With warm regards
P. Murugan bsf

My flight scheduled on 7th of april from blr to ccu having pnr - x5m95a carrying 4 passengers got cancelled from the airlines (Airasia) end due to corona virus lockdown. After trying several times and reaching out to the airlines they finally refunded the amount on 9th of july to the travel agency that was via.com. I tried reaching out to via.com on all the platforms possible i. E email, phone call and on twitter i haven't got any response.in this tough times when everybody is starving for money, these via.com people have just blocked my money. I want earliest resolution as possible.

I did one one booking from via.com in the month of april20 but due to covid-19 it got cancelled so i requested spice jet airlines to refund my money back and they did to travel agency portal one month back but still i did not recieved any amount from via.com
Customer care is also not responding whenever i try to call them they are always busy in attending others customers calls but it doesn't seems that customers is happy from your service
Pnr - wcq2xj
Reference no. Fmnda3btcxsph

I have booked flight tickets from Chennai to Mumbai Twice in month of April with PNR no. BKRYVT for 3rd April and IMH2NA for 15th April

Indigo has conveyed that the refund has been given to via.com but i am yet to receive any refund for both flights

There is no response from Via.com and no update on refund amount

My ticket price 3489 flight is cencel lock down but not received refund money

I am Amrit Chandra Das ticket PNR no BWPLYH is 1/06/2020 mumbai to agartala but airline are cencel flight inform that so I contact indigo flight

Pnr - fq3h6b 6e 5916.

A ticket was booked by my daughter from blr to agr on 04.07.2020. The flight was cancelled. However, refund is still awaited.

As per message from indigo, they have made payment to you on 20 june, 2020.

However, we have not received any refund amount from you. Mails are not being replied and customer care support is not available.

Please help refund of fare.

Booking id no. Fmnba3bz4pm3q
Pnr no. P5tlvq
[protected]@gmail.com

I was booked a flight ticket through via.com pnr is jh51rc in month of april, due to lock down the indigo flight was cancelled. I called the indigo airlines regarding refund, but they said refunded to via.com booking agency. Till now they are not refunded the money and not responding. Please help me in this regard.

I had booked a ticket on 22nd may 2020 for 8th june 2020 against booking id number fmnaa3c7ewgr1. But before the travel date i got a message that the flight is cancelled due to flight non operational. And i had to cancel my travel. I have been following up via email at [protected]@via.com and have already sent more than 10 mails by now, but still no responce on the refund.
Who is responsible to return the refund. I have paid the booking amount to via.com than why a customer shall wait for airlines to first pay back to via.com and than the customer will get. Please help in resolving the issue at the earliest. Its been more than a month now. Its like harassing a customer by fisrt allowing to book the ticket and than flight cancelled and customer now fight around for the refund. Moreover the customer care number is just pethatic. Nobody bothers to take the call and asked to be in q for hours. Its really disappointing when such response is faced.

I have booked an indigo ticket via via.com for 26 april from pune to kolkata for 3 passenger. Then due to covid flight got cancelled & credit shell was generated. Later when on 4 july 2020 i tried booking on indigo it did not allowed credit shell as it was not directly booked. Booking ref no: fmnaa3bnmsmcy

What i wanted to know from via.com as what is the process to redeem credit shell but after 3-4 mails & 4-5 phone calls no revert is received. Even on phone i have to keep listening ivrs for 20-25 mins without any response

Now i do not want to redeem but rather get full refund as dealing with via.com is becoming highly difficult.

Although indigo airlines has cancelled the flight and have returned the amount back to the travel agent I.e via.com but still I haven't received it yet.
I tried number of times to their customer support but nobody is picking. I sent them email and tried to talk the via.com dottie as well but still no response

Reference No. :59411212
Flight PNR No Y3SL5G
MUMBAI TO KOLKATA
16/05/2020 Jis ka rupees mera account me ana tha woh avitak nahi aya, mai Air Asia flight company me call kiya toh mujhe bola ki hum apne taraf se apka paise Return kar diya ap jis egency se bnaya waha contact kare a bola aur payment ka Reference No diya wo hai 59411212
5 Passenger tha jis Logo ka nam
SAHADAT ALI
ARSAD ALI
AZAD ALI
MD KAMRUDDIN HASAN
ABU TAHER SEKH
Plz sir mer paise mujhe return kijiye, thanks via team

Reference no. :59411212
Flight pnr no y3sl5g
Mumbai to kolkata
16/05/2020 jis ka rupees mera account me ana tha woh avitak nahi aya, mai air asia flight company me call kiya toh mujhe bola ki hum apne taraf se apka paise return kar diya ap jis egency se bnaya waha contact kare a bola aur payment ka reference no diya wo hai 59411212
5 passenger tha jis logo ka nam
Sahadat ali
Arsad ali
Azad ali
Md kamruddin hasan
Abu taher sekh
Plz sir mer paise mujhe return kijiye, thanks via team
Mera mobile number
[protected]
Aur mera register email id
[protected]@gmail.com

I have booked a ticket of flight with 3 passenger delhi to guwahati my booking reference fmnba3cpatgvo. But it cancelled so please refund my money urgent sir

Dear sir,

I have booked a spicejet flight sg 3783 from ahmedabad - udaipur dated 06-jun-2020 through via (Having ebixcash franchise) and my frag id - frag5920109, but spice jet has cancelled the flight.

Flight ticket cancelled with spicejet airline. They have processed the refund also.

I have also cancelled the ticket on via portal.

Details are as follows
Airline pnr - shkpjh
Fmnja3cbky62h

Already attached in mail -
1. Flight ticket copy
2. Spice jet cancellation confirmation
3. Information received by spicejet for flight cancellation

Still i have not received my refund amount as spicejet airlines has already initiated refund amount to via on 7th july 2020.

I have called so many times to given number of via but there is no response as well as no response of mail.

I am holding lines upto half an hour but there is no response.

Please do the needful and refund the amount at the earliest.

Thanks & regards

Lavish kothari
[protected]
Udaipur (Raj.)

I booked 3 tickets on emirates using the via.com website. However, the flight was cancelled due to covid-19 restrictions. On contacting the airlines i was informed that refund has to be processed through via.com. However, their email is non responsive and their cancellation form says the ticket is “non refundable”. However, this is a fully unused ticket and according to their own policy, i must be issued at least a partial refund.

My booking reference number - fmnaf3boody2l

I have booked two tickets from via.com from Indore to Raipur for 1st July of Indigo airlines. As the flight got cancelled from Indigo due to COVID-19 they cancelled my both tickets on 28th June. Still I have not got the refund amount of both the tickets. As I talked with Indigo Customer care, they told me that they have already refunded the amount and its pending from via.com.

Please look into the matter and do the needful as soon as possible. Please find below details of both the tickets.

Ticket 1:
Name: Kumar Anand
Booking ID: FMNLA3CG64AY2
PNR: FW45RK

Ticket 2:
Name: Aayushi Dhariwal
Booking ID:FMNAA3CJ1BRNF
PNR: KIK7MM

I am calling to via customer care number so many times but no response. Have sent mail also multiple times but no response for that also. Please refund my amount asap

I have booked flight ticket from Mumbai to chennai one and half year back on jet air ways using via.com
I have waited 1.5 year but there's no response

We are informed by finnair that our flight is canceled and advised to contact agent for refund. But there is no respond from the agent (Via.com) after multiple times of contacting via email, phone call and live chat.