Via.com / Flightraja Travels Complaints & Reviews

Booked a flight ticket through via.com in indigo flight from new delhi to chennai for 16th april, 2020. The flight got cancelled due to national lockdown. Via.com is not initiating my refund process. They are not responding any call nor replying to emails.

@indigo6e @pnr:fhji8m. Doj:2 nd april. My ticket is cancelled due to lockdown and i request you to give me full refund for the above mentioned pnr to my original mode of payment (Don't want credit shell). I need money urgently.~

Maine via.com se flight book kiya tha. Flight operate nahi hua due covid19. Airlines ne amount via.com ko send kar diya but via.com ne abhi tak mere account maine amount submit nahi kiya. Plz help
Pnr:-wf7tvl

Dear sir/madam,

Due to lockdown my flight reservation got cancelled and i was informed by the airlines that to connect with a travel partner for rebooking the flight through the credit shell.
Now, i have to book the flight for the same passenger and same destination. Please help me to get the flight booked.

Booking reference no: fmnaa3aw9s6x9

Note: i am trying to contact via.com customer care but no one is available to take a call.

I had booked a ticket via via.com in indigo flights. Due to lockdown/covid-19 crisis flights got cancelled & indigo flights are refunded the amount but via.com doesn't want to refund my money. Their customer service numbers are not working. I don't know where should i complaint. Please help.
My booking reference number is fmnaa3bx7l57g

Sir my flight as on 30 may 2020 from jammu to udaipur booking id fmnla3c83rd4i.
But delhi to udaipur (31 may 2020) connecting flight cancel due to airline. After that i cancel my flight ticket. (Copy attached)
But no refund in my account as on date.
Whats my fault on this reason flight has cancel so please i want refund of my ticket. My pnr number is m4cn3b. (Copy attach)
I call in customer care continuously but no reply by them. (Copy attach)
My mobile number is [protected]/ [protected]

Sir my flight as on 30 may 2020 from jammu to udaipur booking id fmnla3c83rd4i.
But delhi to udaipur (31 may 2020) connecting flight cancel due to airline. After that i cancel my flight ticket.
But no refund in my account as on date.
Whats my fault on this reason flight has cancel so please i want refund of my ticket. My pnr number is m4cn3b.

This is the most pathetic travel agent i have ever booked through. I have been trying to call them every day for almost an hour but there is no response. "all our travel consultants are busy talking to other customers" is the reply you hear while on call. I don't think so there is anyone taking this seriously. I have been dropping them an email every day. There is no response. Where is my hard earned money?
I wanted to book a new ticket and utilize my credit shell but i can't do that from the airlines directly as they say that the pnr was not found in their records. Please contact the travel agency. I am not sure if the money can be refunded or at least they can reply back and clarify the new bookings.
Booking reference: fmnaa3bepcavi

Please find the attached picture for booking reference and pnr details

I have already booked one ticket from mumbai to bhubaneswar for 25th march.
Due to flight non-operational i couldn't go. So now i want to reschedule it.
I tried to call almost 400 times, but no one picking my call and
Sent mail also 10 times but no reply simply creating one ticket and sit down.
Really i am frustrated in your service.
This is my first and last booking in your airlines.
Really you people are cheating to customers.
Via provides very worst service in the world which is proved.
Don't know to resolve one ticket, how many business working days you are taking?
You are telling not to call and connect via mail, but mail no reply...!!
Then how one customer will be get connected you??
This is my mistake that i booked ticket in via.com
Could you please help me.
Don't simply create one ticket and sit down.
At least close the tickets from your end as a professional.
Don't know why via.com is not having chat bot system in this days...?
My ticket details are as follows

Booking id : fmnaa3a050mss
Airline pnr - oefprh

Dear sir/madam

I am a. S. Arunachalam from chennai. I booked tickets from chennai to port blair in march 10 (9 tickets) through via.com in the journey date 10may 2020 return tickets on 13 may 2020.
My one is zi9tkp
Due to covid-19 government gives lockdown from 25 th march so that i cancelled the tickets through via.com on 10 april 2020.
In connection the cancellation you are not given any response. I get status from indigo they informed to conduct you.
Kindly respond me what to do to get the refund of cancellation fee (Full amount 76000)
I am in bad condition. Give me the correct direction.
Thanking you

With regards
A. S. Arunachalam
Pnr zi9tkp

Dear sir/ madam

I am writing to file the formal complaint to the india based company named via.com who cheat our money for not refund usd4, 400 to my credit card for cancelled air tickets. Their business runs not in fair deal and also ruin the image of india to the customers globally.

We are very disappointed for the refund arrangement and still not received the refund from via.com after follow up for months. I have no choice to seek your attention and assistance on my case.

I brought the air tickets through the via.com website on 7 jan 2020 for my family trip from hk to tasmania with the original departure date on 8 april 2020 and return on 13 april 2020. Due to the covid19, our flights were cancelled with the regulations imposed in australia and i have requested your company for refund since 16 march 2020 which be expect to be deposited back to my original payment method, i. E. Credit card for the refund amount of hkd33, 982.69 (~usd4, 400). During the process, the staffs of via.com keep delay to handle our request and also recently informed us to refund such amount in voucher which never be informed us in earlier. I have followed up my refund with via.com for months and still not received back my refund. Please find the below chronological summary for your information.

16 mar 2020 i emailed to via for request of refund
21 mar 2020 i emailed to via for official request for refund on our cancelled tickets
28 mar 2020 received the email notification from via for submitted the refund request to airlines
30 mar 2020 received the email from via who confirmed me that i am eligible to have full refund from airlines and also via request me to deduct hkd500 per person as service fee to proceed such refund
30 mar 2020 i emailed reply to via and agreed them to deduct hkd500 per person as the service fee to proceed my refund
2 april 2020 i emailed to via for follow up my refund status
14 april 2020 i emailed to via for follow up my refund status and also sought the clarification on the refund method – i. E. Credit card
16 april 2020 i emailed to via for follow up my refund status
23 april 2020 i emailed to via for follow up my refund status and complaint for such delay over months
29 april 2020 i emailed to via for complaint no response or follow up on my refund status
30 april 2020 received the email from via and told me that need 45 days to process my refund.
20 may 2020 i emailed to via for follow up my refund status
21 may 2020 received the email reply from via – “refund under process” and first time to notify me for refund in voucher
21 may 2020 i emailed reply to via that i insist to have my refund to the original payment method – i. E. My credit card with information provided.
22 may 2020 received the email reply from via who ignored my request by just notified me for the refund be in voucher, and still not refund date be given.

The team of via.com ignored my request and still not settle the refund amount of hkd33, 982.69 (~usd4, 400) to me, even though i informed them i will proceed the formal complaint to you and social medical for help. I strongly request your help to get via.com to refund the full amount of hkd33, 982.69 to my credit card immediately.

Please find the payment slip with via.com on our concerned air tickets for your handling. Please get via.com to make the refund to my credit card on the cancelled tickets.

Should you have any questions, please do not hesitate to contact me.

Thank you for your attention.

Best regards

Jacqueline ho

My pnr number is pes24v, and booking ref no. Is (Fmnaa3asrqcqf) whose journey date was 25th march, 2020. Due to lockdown flight was cancelled. But still now after 2 month i didnot get any refund in my bank account. I mailed to indigo care, they said, they has refund to their end and to contact with flightraja agency. I try to call via customer, but no response was there. I am very disappoint with via agency.

Hi, i need to cancel flight ticket from mumbai to allahabad and vice versa, as i dont have requirement to travel on other dates, i need to cancel the ticket for which i'm not getting any support from your end to cancel
Please let me how to cancel and get the refund amount for below booking references
1. Fmnaa37qyj39mj

Regards
Satish

Hello, my booking reference # fmnba3blh60gd

Could you please confirm how can i use my money or will the money be refunded? As the flights are cancelled by indigo.

I called customer support - no one responding - i recommend no one to buy tickets from via.com

This looks like a fraud.

Via.com is fraud

Via.com booking id: fmnsg105tvzvob / cebupacific booking no: f8wq4t. Contacted the airline for the cancelled trip and they have confirmed the full refund has been processed back to the agency via.com. Have sent an email to via.com and there has been no response or decency to acknowledge the email. Please provide status on refund

I have booked a ticket on 20th march 2020 for the scheduled of 29th march 2020 airasia flight no. I5-788 in the name of angom samita devi, pnr no. Rrpvsr, departure from delhi arrival to imphal, which was canceled due to covid-19, i wrote a mail to via.com as well as airasia but they didn't provide me a clear solution. If i want to cancel the ticket it will take 720 days for a refund if a refund takes 720 days will via.com/airasia will compensate us. I try calling the agency (Via.com) and airasia support team none response rather then putting on pre-recorded voice response.

Thanking you

Ningthoujam mohendra singh

Dear team,

The pnr no dpy5fe through indigo flight was cancelled and they have refunded the amount of 5984 to your agency on 20th march itself. I have still not received the refund amount. Can you please register a complaint and let me know the status of this please let me know what details you require

Regards
Ashwini m

Dear Sir,
I have booked a ticket in Spicejet Vide PNR No. JFRI3X to travel from Kolkata to Varanasi in the month of April 2020 and the Flight was suspended due to Coronavirus () Requested Airlines to refund thew amount and same was initiated by the on 3rd May 2020 () Please arrange to refund the amount immediately to my account ()

You guys shouldn’t be charging $100 for cancellation/modifications during this Pandemic period. Airline is not charging but your company is bad to earn money from this Pandemic.

I have booked to ticket for travel on april 4th 2020 with ticket number: fmnlf3bud6q4s nand airline pnr hqg7l. Due to the covid lockdown flights have been cancelled and i requested my third party via.com for refund of the amount. I got a response from them saying "we can only reschedule and for cancellations please contact airlines for refund of amount". I contacted air india customer support and they replied saying "contact third party for refund as pnr has been cancelled. We can only reschedule". So basically neither third party not airlines is trying help me on refund of amount which is very sad. I request via.com to kindly expedite my refund as i have booked ticket through them. Attached are the screenshots of chats or mail conversation. Please get in touch with me through my email id anil. [protected]@gmail.com