[Resolved]  Videocon D2H — D2H Remote Not working

Address:Chennai, Tamil Nadu

I took new D2H Connection on 11.03.2014 and the service people installed the d2h connection on the same Day. My Customer Id No. is[protected]. My Account No. is 11399149. On the first day itself the remote of the Set Top Box doesn't work properly and the service person told me to contact the Customer care and that he is entrusted with the responsibility of just giving connection only. My repeated efforts to contact the Customer Care Number yielded no fruit as no one cared to attend the call even all my cell balance is drained out. ( I astonish how my cell balance is draining out even the other end is not caring to respond... your customer care number is set like that to earn profit to the cell providers, I think!!!). Hope this request will have due consideration and my problem will be attended at the earliest. Thanking You Yours S.Kumar ([protected])
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Kumar,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon d2h Team
Dear Kumar,

We understand that our representatives have got in touch with you and have resolved your issue by replacing the Remote.
We have also taken a note on your confirmation that, your product is working fine.
Please feel free to contact us in future.

Warm Regards,
Videocon d2h Team
My customer ID is 53563300, one of my 2 set top boxes is not working. I am not able to reach the call center agent as I hear menu on the call and choose to talk to an agent regarding the problem and also regarding the changes in my channel as per TRAI regulations but the call goes blank after I have been told that the agents are busy and hold the line. I have called 3 times today and have been holding the line for over 30 minutes without anyone attending to me on not even an hold music being played. Please get in touch with my immediately regarding my channel selection and the set top box issue. Whenever I have tried to get in touch with your call center the experience has been pathetic, you have the worlds worst ever contact center service. Also your website is also not working today.

Regards,
Santosh VPA

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