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[Resolved]  Videocon D2H — no service for customer care

Address:Ganesh arpan, Mumbai City, Maharashtra, 400701
Website:Google

Trai — vidiocon d2h customer service not giving service to me

1 review
Mumbai city
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Sir, i am a customer of vidioon d2h. I have 2 dish connections of direct to home service. My customer identity number is 49487980 i have subscribed for goldcgold combo plan for both connections. For that i pay monthly 570 rupees to the company. From february i can't see the channels i have subscribed in the gold combo plan. The charges are deducted as per plan everyday. I have called customer service more 100 times in last 40 days. The customer service numbers are busy all the time. When it is connected they says system is down. I have registered one complaint with company (Complaint no.[protected] but not resolved by the company. I want to complain about the company policy. Please help me as soon as possible.
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Aug 7, 2021
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
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3 Comments

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Comments

They are cheating me, they did't provide request channels by me as per new trai rule..., there d2h app and web is fraud... And customer service feed back is also bad
Reply
d2h Customer Care's response, Mar 8, 2019
Verified Support
Dear Akhil,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h
Consumer id[protected]
Old RTN number [protected]
New Number [protected]

Plz change my old number

Manoj...
Reply
d2h Customer Care's response, Mar 16, 2019
Verified Support
Dear Ravi,

Thanks for writing in. If you want to register/change your mobile number then you can message us in this format.
RTN << New RTN >> to 566777 or 9212012299

Regards,
Team d2h
Dear Ajay,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h
Reply

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