d2h Complaints & Reviews

Hi I have recharged my d2h connection through online. My d2h balance not yet credit but amount debited from credit card. Raised a complaint but no response from Videocon. Complaint number[protected] Transaction number - [protected]

Dear Sir/Madam, On 9th of February 2014 @ around 4.15pm, I have Complained to customer care regarding my validity then they told that by their mistake "STAR WORLD PREMIER HD" Channel as activated that's why your amount has been deducted so we will mail regarding the amount refund by one or two days, they said, i spoke to each and every one of your Supervisors and Managers no one has not responding properly and no one has not solved my problem till today Yesterday(24/02/14) I spoke to Mr.Suresh He is the main In charge person for Mysore he is giving me very careless answer. These people are showing very rude behaviour with the customers they never care our problems and they are not taking any initiative decision, and we don't have any choice to escalate the problem Kindly see the matter and solve my problem before first week of March 2014. Thanking you Suresh ID No.92179746 South Platinum HD

My DTH signal hasn't been restores since the past 24 hours and I have registered the complaint on the consumer care telephone no. [protected] complaint no. Being[protected] but when I called the customer service station of videocon d2h in city nagpur as instructed by the company staff, telephone no. Being [protected] in order to know why hasn't my complaint been acted upon the company is not picking my calls thus avoiding my complaint.

Hello Sir, As per the new rule, it suggests that customer can view only channels that they prefer to view, However companies like Videocon do not provide such option to customers to choose, instead they provide option where in they ask the customer to recharge a minimum amount of 170 Rs and for a minimum of 3 months. This would not allow a customer to watch free channels like Doordarshan, also the above option will not allow a user to one or 2 channels. This is clearly against the customer and is no different than what cable operator was providing. Request you to kindly look into this matter.

Videocon D2h have closed my 2 complaints without Resolving the issue. Complaint Numbers:[protected] and[protected]. This was for Money Reversal for Failed Recharge Attempts made through Online portal of videocond2h. The Portal showing error by showing Session Timed out in videocon site and money deducted from my bank account. I want a complained Lodged against Videocon for not reversal of money and ignoring the customer Videocon ID: 34577697 Regards, Enlis M Wipro Ltd | Banglore [protected]

I am transferred from Lucknow to Kanpur and contacted customer care for re installation of communication, response was very prompt, engineer has called me up with in 4 hours, which was appreciable.
But work which he has done is horrible, wires are not tucked and aligned properly and when wife said to do so he said, "Isse achcha nahi ho payega" How people can be so rude..
I am attaching picture of the work which he has done, send some one again and fix the gap, for this relocation I have paid 250/- to you and to a brand called videocon.

Cust id[protected] Card no- [protected] I have booked online D2H on 05.01.2014. It was told to me that same would be connected same day. But after several reminders, the same got connected on 07.01.2014 (after 2 days). When it was connecting, it came to notice that wrong card no has been issued to my cust id or you can say it got swapped with someone Card. Engineer told me that same would be changed within 1 day. But, it has not been changed so far. I called several times on Engineer no but there was no response. I called to Customer Care and lodged a Complaint (Complaint no.[protected]. Still, there was no response. I again called to Customer care and they told me that said Complaint already got closed. Without swapping the card, Complaint got closed at your end. Then, I talked to TL Mr Rahul but he also didn't entertain my call. Main thing is that after keeping the call on hold for 15-20 minutes, these people intentionally disconnected the calls. It had happened every time I called Customer Care. Then, they also started disconnecting my calls. Its my humble request to you to please look into the matter and take strict action against your Customer Care. I also want to tell you that when I was going to book the connection, I had received a lot of calls from Videocon. But during this period they haven't given any call. What a after sale service from Videocon in this era...

I bought d2h last month... When my tv stopped I call their tol free no They told me one customer I'd, , to which I recharge with 220 rs But my tv doesn't start... now when I calling their customer care they are saying that was not my customer I'd.. Contact dealer for refund... I cntcted dealer he said call customer care I can't help you Plz help me

Dear Sir, My name is Sudhanshu sekhar jha and my videocon D2H customer id is 68672301and i am using Videocon d2h for last approx 2 years and suddenly today i got an error message on my screen saying signal not available. When i have called again to again videocon customer service, but customer care executive told me that i need to pay Rs 150 to your service engineer for his visit. This is absolutely not acceptable from you guys and previously i face lots of problem with Videocon d2h. I would never pay extra for you guys mistake and now seriously i am thinking of moving to another service provider. I think when i bought the Videocon d2h service it works to good but for last one year it was not doing work properly. Vidiocon d2h service is very poor. I have called for your service engineer and he would be here in another 24 hours. It really hurts that I need to pay Rs 150 to him for no fault of mine. Pl. help me and short out my problem. Thanks Sudhanshu sekhar jha [protected] [protected]

contacted Ugesh (Chandigarh), Anil (Chandigarh), Navin (Chandigarh) and amit (gurgaon). None of them have resolved my problem. Channels are not coming from more than 15 days. I called D2H customer care employes (names are mentioned above) but none of them have resolved my problem and filed complaint against my problem. Navin has put me on hold atleast 10 mins when I requested to transfer my call to senior manager. I want compensation

I have booked one DTH in videocond2h.com via online and paid 1900, their customer executive are told me you will receive the product with in 24 hour time, till today that means almost 3 days, still i not received the product.and i ask them for refund First they told me you will get the found with in 48hours and today i send one mail and asked now they are telling you have to wait for 12 working days, this is completely cheating.i want the money back asap.

Videocond2h gives 1 ID against 2 boxes placed in same house. On expiry you don't not know which settop box is to be renewed. Getting in touch with the support team after 12 Midnight is very difficult, a best reason always given from their support team is that their systems are down and that you call up after 4 AM. Request you to kindly help me resolve this. As I've faced this 2 - 3 times from videocond2h.

Dear sir/mam, I have ordered karbonn A6 mobile phone from D2hshop on 27 of 2013. Order ID for my product is[protected] and my mobile number is [protected]. D2hshop claims that they deliever their product in 7 to 10 working days. But in my case, it is not true. I waited a lot but i didn't got my product. So I request to please refund my money or deliever my product.

Dear all, I regret to inform you that d2h is a chitter company I order a 2g calling tab having 1GB RAM, 8GB INTERNAL MEMORY but I did not got the same I received different product. Having 512 MB RAM, 4GB internal Memory. My order number is #[protected] received the product on 12/12/2013. I also mail him and made a complaint with him but did not get the revert till the date. Pls help. Maruti Nandan Ballia Date of order :- 03/12/2013.

I have ordered Karbonn Titanium S5 online on 23-Nov-2013. Still the same was not received by me till date. I have logged the complaint many times but every-time it was told that it is ready to ship. However the AWB number was neither provided nor the courier name was disclosed. Even they were not giving me the reason for delay. Finally I have asked them to cancel my order. Still the same was not cancelled and the money was not returned back to me. My order number is[protected]. Please look into the matter. I think this company is a fraud company.

I got a new HD D2H connection on 27th Nov 2013.There was some techinal problem in set top box and video in my TV came ony in black and white during installation. Service engineer who made installation told me that some software installation should be done to solve this issue and he will come back on next day. I tried calling him for next 3 days, he didn't pick my call, but once i called from another phone, he picked my call and said it will be done by next day.After many calls, i went for a customer complaint on sunday(1st dec 2013). Next day another service engineer came and tried installing the software, but due some error in installing the software he took the set top box with a promise that it will be returned on next day. After several calls and reminders to him, no reply from service engineer and he is not picking the call from my phone number. I gave a call customer care on friday (6th dec 2013), they said that complaint is escalated and it will be solved in 8 hrs. After to 3 to 4 complaints so far, i have not got my set top box back and the issue is not solved.My complaint numbers[protected] and[protected].I don't understand why there is no response from videocon D2H to solve this issue.Why don't you give me the clear answer if make a call to custome care. If you do this for new customer, how can you expect a customer to continue your service for long period.I need this to be solved soon or let me know so that i can cancel my service and go for another service provider.

Dear Sir/Madam I recharged my account on Videocon website through HDFC debit card for which amount was debited from my bank account but wasn't credited to my d2h account. I tried contacting customer care but that wasn't of much help either. I received the following message: [25559406] The Payment has succeeded, but the Recharge operation has failed. The payment may be posted in your d2h account if successful or refunded within 36 hours. In case it is not done kindly contact Customer Service and quote your Payment Reference No:[protected] and your Web Transaction Id :10936811 and they will assist you in getting the credit, Videocon d2h Operation Details Web Transaction Id : 10936811 Balance before : 0 Transaction Date : 12/2/2013 8:11:52 PM Transaction Amount : 480 please rectify my problem. Regards Shobhit

I have exchanged my set up box from standard to HD & requested for gold HD pack with a total recharge of 1880 ( i.e. 1490 for exchange & 390 for gold HD) but still HD channels are not activated on my set up box. After frequently calling to videocon d2h toll free no. They always checks history & says it will take 24 hrs. to activate but still not activated since 3 days. Very poor service from videocon. So kindly resolve the complaint at the earliest.

FNF Recharge This is regarding the consumer complaint number :[protected] for the customer ID: 77077863 for FNF of customer ID :[protected] The complaint is raised on Nov-15 This is the worst experience i have ever had with the VIDEOCON D2H customer care. I have already sent the following message to the number 566777(FNF <mob number>) . They promised to give me a recharge benefit but i have not yet received the same. I have spoken with multiple customer care executives but they are all saying the same answer that in the database the corresponding message is not available. I have even checked with airtel customer care, they have confirmed that the message has been sent from my mobile number. I have wasted all my time to get VIDEOCON D2H to my other family members but there is no reward for my gratitude. Is this how they respond ?? Now they are asking me to send message again to the above number. Should i send again and agree that i have made a mistake the first time ?? But then, why should i ?? If i have the proof from airtel customer care. I have lost money already by calling the customer care and sending the message ?? will you recharge me including all these charges ?? If i am not getting anything in return why should i send the message again and agree that i have made a mistake if its not mine to consider. please levi a huge fine for this atrocious behavior from the customer care of Videocon D2h and see to it that i get proper benefit.

Abhishek Ramnath Jadhav Contact No.[protected] Customer ID 80957385 Videocon d2h new Subscription Date : 9/11/2012 time : 11:49am Amount : Rs.3280 (Include Tax) Amount : Rs.3182.04(Exclude Tax) Transaction Ref. No.[protected] that time videocon d2h diwali offer running 1 year subscription free with setupbox or connection date 9th November, 2012. but sir my videocon d2h connection dis active date 6th November, 2013. i called customer executive date 6/11/2013 at time 11:13am compliant no.[protected] why dis active my connection before due date, he said your offer end. i said three day before dis active, how can do this? he said i will be check and call you later but not reply. Next day 7/11/13 another time called at time 9:50am compliant No.[protected] he said check with senior. but not reply i was continuously follow up. please help sir