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Videocon d2h — videocon d2h set top box upgrade from sd to hd

Address:629168

Dear all,

I had a setopbox from videocon d2h which was purchased quite a long back ago. Now i recently bought 43 inch tv and thought to upgrade the setopbox from sd to hd. I made couple of customer care calls, and their response was not clear, a week ago i made a call they told to call after a week and check again, when i made call this week they said to call after 2 days and check again. Videocond2h doesn't have a timeline when this convertion can be done. If you look at their website link in the url below
https://www.d2h.com/upgrade-offers.php
It says to upgrade from sd to hd cost is rs 749.
If you call customer care they say they dont have this options now.
This will make users to forcely buy the new setopbox at the price of rs.2020 or more
I tried to reach their supervisor via customer care and they will say we are connecting and they just disconnect the call without connecting to supervisor. It happened couple of times in my case!

This is a fraud done by videocond2h in the name o[censored]pgrade. This should not be allowed and should take actions

Regards,
Videocond2h customer
Customer id:[protected]
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Videocon Industries customer support has been notified about the posted complaint.
May 17, 2019
Updated by K.G. Pramod This will force us to move to another provider, instead of buying a new connection with videocond2h, people can shift to tatasky or some other providers! You donot need to be locked with videocond2h without options provided by them,
Complaint comments 
5 Comments

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Comments

Dear Customer (K.G. Pramod),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards
 
Reply
Dear Customer (K.G. Pramod),

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Reply
K.G. Pramod's [Complaint's author] reply, May 19, 2019
i had already posted an email to your customer support and so far no response. anyway, customer id is >> 154353977.
please note whenever we take connection from videocon d2h we expect a upgrade option. earlier this option was provided by videocon and now a days u guys stopped and donot have an alternate option, this will force us to buy a new product. all i expect from u guys is to provide upgrade option!
Dear Customer (K.G. Pramod),

We would like to inform you that right now we are not providing the service to upgrade SD to HD due to TRAI implementation. Kindly let us know if you need any further assistance.

Thanks & regards
Reply
Alyas giving problem in my d2h. Very bad service. Last time they took 20 day's to solve the problem. I was stuck to this because in I have recharged for 6 months. They simply close complaints. Ther was a small problem with software which have been upgraded online by them at last this has been resolved. Now iam getting same problem, u have having a balance on 450+ need to see how many days they will take to restore

Reply
d2h Customer Care's response, Apr 2, 2020
Verified Support
Dear Shravan,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) at [email protected] so that our team can look into your concern.

Thanks & regards
I have also this same issue pay in 749. Did not get box, remote nothing now itself. And coustomer care will not take the phone also
Reply
Akshay mannur's reply, Oct 25, 2020
My id is 153838626
d2h Customer Care's response, Oct 27, 2020
Verified Support
Dear Akshay,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [email protected] so that our team can look into your concern.

Thanks & regards

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