Videocon Industries Complaints & Reviews

Dont ever opt for vd2h. Horrible horrible customer service. No customer service at all. I would rate 1 outta 10.
They charge for everything engineers visit just for checking the connections are alright. Even it happns frequently they will charge you for every time.
I had to pay for connectors which were not functioning properly due to rains. So every time these small devices will stop working you will have to pay for engineers visit & top of that for those devices which were damaged by some external factors & not by you.
Must say other d2h providers dont charge for these things vd2h are the worst d2h providers in my area.
I am just waiting for jio to come up with their d2h launch. They are a good for such burglars robbing every customer.
Horrible experience with videocon d2h

Sir,
Myself biju, staying near parappana agrahara in electronic city, bangalore would like to lodge a complaint against videocon dth for charging the customers. I have faced a problem of not able to change the language of some of the kids channels from their menu options. I called the customer care and told my grievance. They told to try some options and i was not able to get it done even after trying whatever solutions they recommended. Then they told that they are going to take a request and service person will visit my home and i have to pay him 200 rs service charge. My question is that why i need to pay a service charge for the issues occurred from their side. They charge unnecessarily for every service person visit. I would like to know whether any rule or amendment is there to stop taking money from the customer for this kind of issues occuring from the service provider side.

Thank you

On 9th of july i got a call from a videocon d2h customer care executive
Saying company is providing 1 month free new gold sports hd add-on pack.
After confirming many times that its free of cost for first one month i
Asked him to activate the service. But when i checked few days later
Balance has been deducted on daily basis for the same add-on pack.

After calling customer care multiple times on 25th july (Complaint no -
[protected],[protected] though the add-on pack is removed from my account but i did not receive refund of my deducted balance.

Being a customer of videocon d2h from last 5 years, i did not expect
This kind of service from the company. I feel being cheated by the customer
Care representative and the company

After repeated calls to the service centre no executive visited my home to rectify my led. Every time they are calling discussing about the visit charges but never showed up for service. Please do something about it as its been quite long almost a month please look into this matter seriously. My code of service was kol[protected]... Send your executive for the services...

I had raise my complaint with Videocon Service Centre Complaint No. PUN[protected] on 28.06.2018 . The representative on Company Mr. Ram came and collected details and also service Charges in Advance of Rs .1, 200/- but till date my TV was not repaired and non on from Videocon accepting my call

Already sent 5 emails to [protected]@d2h.com

I raised a disconnection request on 15th june and the connection is now disconnected.
I have a balance of 3200 rs + the initial deposit.
No refund has been provided so far and the customer care tells me it takes 2 months to refund the money. This is not acceptable.
If i need a new connection can i pay after 2 months?

This is a total fraud.
It has been 2 months since i raised this complaint both on phone and email.
No response from your side.
Complain no:[protected]
Customer id:[protected]
Account no: 16166562

This is kishore and i am using videocon d2h from last 2 years and suddenly from yesterday i am getting an error message on my screen saying signal not available. When i called your customer service, first he asked me to wait for 5 mins to resolve this problem, but its not fixed. Then your agent told me that i need to pay rs 200 to your service enginner for his visit. This is absolutely not acceptable from you guys. I would never pay extra for you guys mistake and now seriously i am thinking of moving to another service provider. Please revert me back asap. My cust id is[protected] and my phone number is [protected].

I have sent a complaint and 2 reminder to nodal officer Mumbai but no reply received.
Our TV screen goes blank with caption "Signal not available". This is not only during heavy rain but even when few rain drops fall. To-day it is sunny but since 3.30 PM we do not have Any channel working. What is the need of Nodal officer if does not respond.
P.C.Sinha
Customer ID : 79600990

This in regards of Videocon DDB smart tv purchased from vijaya sales crown plaza Faridabad on dated 14.10.17. I got signal problem with the this tv and logged complaints against it on 9th of july 18. The engineer attended the complaint after one day and confirm the data card problem with the tv and told the resolve this problem within 48 hours.

After that today is 21 st no any update i got from the customer service team as of now. I have called many times to the customer care but they reply that the part is not available with them. and every day I am getting some new problem with the product I got the signal problem first and after that I am starting on smart tv mode then now the speaker of the tv is not working now. some time signal comes and some times lost in the clear weather.

if this product is defected then why they are not changing it or therwise repair it timely. almost 12 days passed sir there is too big problem for me which I am facing now. every day the family member remembered me to resolve the problem but I have no any answer to give them and no any update that how much times it takes to resolve.

This is really a worst services structure made by the most world famous company. No any support till now I am getting from the company. worst product and worst services.

Kindly help me to resolve the issue.

vijender
[protected]

Dear sir/ Madam

my Big Brother is Current Subscriber of video cone D2h His Customer I'd 82832274 the Subscription is Registered under The name Of Ashish Kumar.

my Setup box Is not working Properly So thet I Use My neighbor Setup box The Box Is Registered on My neighbor Name Usha Devi Her customer I'd 53431027.

Can u please Exchange The Full Detaile, like Name I'd or Registered No

To my Brother D2h Account. 82832274

My Brother Is Out of Station I'm Living In Delhi N he is In Vapi. thanks

We purchased a Videocon UHD LED 55' TV from Vijay Sales in Dec 2016. TV stopped working on 15 June 2018. We called up Vijay Sales but they said warranty is covered directly by Videocon. We had to try several times to reach Videocon customer service. After multiple follow ups and payment of 1300/- a technician showed up. He said the PCB is faulty and needs replacement. So we have been waiting for replacement. Please speed up.

My name is S.Sankar and My Customer ID is: 87639130

I have been an annual customer in Videocon.

Few months back, there was a problem with the modem and we were not able to view TV for almost one and a half months (But the amount was deducted every day from our account). After several complaints and repeated heated arguments with the customer service, the modem was replaced.

But this lasted only for a few days. Now for the past one month, we have been facing problem with the signal issues with certain channels like

SUN TV (SUN GROUP), VIJAY TV, MEGA TV, KALAIGNAR TV, JAYA TV, KIDS CHANNELS, SPORTS CHANNELS and few more other channels (these channels go blank and says that there is NO SIGNAL). But since other channels are clear (we do not watch these channels as these are other languages) we do not know why only in these channels the signal is not there.

Again after repeated shouting with the customer team, one of their technicians visited our home. But he also was unsure of how to resolve this problem. He then stated that this will be resolved in a day or two.

But till date there is no solution to this problem as we are still facing the same issue.

As we have paid the annual subscription, the amount gets deducted from our account every day (previously also when we were facing problems with the modem and could not watch TV, the amount has been deducted from our account) .

Due to this we are facing a lot of mental issues and even want to close our subscription with Videocon, but the customer service at the other end does not even bother. We want our money to be refunded back or otherwise this issue to be settled once for all. Otherwise we want to take the matter to court.

I expect a favourable response.

Dear team.
This is to bring you that i have recharge my videocon account but you are saying i have provided you in 270 Chanel but i think you are fake nd fraud only 30 chanal provided in my account i will complain you and yours company in consumer court i will call Your they are not responding my question they no still manner kindly improve Your and service i dont like your service and team you are theep i will chalannge you
It's my number [protected]

Best regards
Surendra Singh aa

Dear sir/ma’am,

I am sharing below an experience of sheer apathy and harassment i have suffered from videocon d2h. I hope this should act as an eye opener for prospective videocon d2h customers and they refrain from buying its d2h connection. I have raised multiple complains but haven’t done anything to resolve this issue even after writing to their nodal officer, this speaks volumes about the kind of service these guys provide. Should customers still opt to get videocon d2h/dish tv connection, it is at their own peril.

My videocon customer id is[protected] and i am in bangalore. A month back i had requested for relocation which as per their policy is a 450rs service and the installation is free is it is done within a month.
During uninstallation date 7th june 2018, I paid the executive in cash and after shifting my house I asked for installation request raised on 30th June 2018 which is within a month and should be free as per the policy stated on their website. The customer care people also confirmed that as you have paid 450rs during uninstallation, there is no need to pay again during installation. And therefore the executive did their job and went away. After the connection was setup I recharged my account with Rs 525 monthly pack. But to my surprise within 2 days my service was stopped. I raised a complain immediately to the customer care and got to my surprise got to know that they have deducted it for relocation which has already been paid earlier. Hence i raised a complain seeking help to resolve the issue and resume my service again. Below are the list of complains I had registered with them and none have been solved. Rather everytime when i call customer care for an update on it they close the earlier ticket and open a new one and again promises to resolve it in 24 hours which till now has not happened.

Complaint No.[protected] for Customer ID[protected] has been registered and will get resolved till Thursday, July 12, 2018 06.00 PM
Complaint No.[protected] for Customer ID[protected] has been registered and will get resolved till Friday, July 13, 2018 05.35 PM
Complaint No.[protected] for Customer ID[protected] has been registered and will get resolved till Sunday, July 15, 2018 09.20 AM

I even drpped complain on their website, also wrote mails to their nodal office karnataka Mr Santhosh "nodalofficer.[protected]@dishd2h.com" and to customer care mail id "[protected]@d2h.com" but to our dismay no one has bother to even respond or call back on the issue mailed to them.

It is a sheer example of fraud as without customers knowledge and consent how can they debit their money. They have been promising to sort this out with the executive or engineer and recharge my account with Rs 450 which has been deducted but it never happened. Also their customer care service is a harassment as they have kept my calls on hold for more than 40 mins in the name of checking details and connecting to supervisor.
Their customer care simply registers complaint but does nothing thereafter. Till date, they have not debited Rs. 450 back to my account which means that Rs 900 for relocation which is double the original amount and is strictly against the policy mentioned in their website.

The customer service is worst and these guys are cheating and looting people. Very unprofessional behavior by these people. Prospective videocon d2h customers, beware of this company!

This is a serious fraud being done by videocon d2h (Which is now owned by dish tv). If any authority is taking note of this post, request to resolve this issue and also take appropriate action to curb such practices as they are violating the consumer rights.

Thanks and regards,
Nilofar

My Videocon LED has been dead since 26th May 2018 with a complaint logged complaint number - MUM[protected]. The support has been far from pathetic till date. After logging the complaint and making multiple calls to the support till the extent of literally harassing them a technician visited my place on 6th June 2018.The motherboard was detected to be dead on by the technician and since then the part has not be replaced. I have written to everyone including the CEO (Venugopal Dhoot) of Videocon but there is no progress on the complaint.

My videocon d2h set top box is not working.my customer id is 19704354.
customer care no. does not exist. the no [protected] is ringing but language is tamil .i can"t understand language. pls provide a customer care no. which talk in hindi. I try many times and many no. of customer care but they don't works.I feel very bad.I call again and again to customer care service on different numbers but each numbers are not working

Jeet singh dahiya
Submit a Complaint
sir, I am a customer of vediocon d2h. My customer ID no.[protected]. My name is jeet singh dahiya and my address is, , Bijwasan, near century public school New delhi, 110061. At the time of installation of connection I have the Receit Paper to the above name and address, but to the just time of Installation the connection of vediocon d2h, Mr. Hawan ji Adress - Near century public school.provide me wrong settlite Box and a wrong address. I complaint many time to correct the name and address but he did not take care. I complaint today again to customer care no. [protected] at the time of 4:07 am. My complaint no. I hope your help and plz take care to the above my request.
Second problem no chanel are available in day time due to, not signal available, but in the night time also signal are not available.

I subscribed STAR SPORTS 1 channel as A-La-Carte through self care portal of Videocon d2h for a lock in period of 3 months. I requested for removal of the channel by contacting Videocon customer care. But they says the channel is under lock in period even after about 6 months from the subscription. Also the channel removal option has been removed from self care portal. I sent so many emails to customer care email but there is no reply. I am paying extra money each month for the channel which I don't want. PLEASE UNSUBSCRIBE THIS CHANNEL FOR CUSTOMER ID[protected].

I've had a complaint
I had purchased a videocon led tv from kirti home appliences it's been a 16/10/2014. I have display problem in my tv, its in warranty . I logged a call on Continue last three months as there is an issue with my LED tv display .I'm continuously complaining and taking follow up for the replacement . (My tv is yet in warranty 15/10/2019). The service team is continuously giving me different answer. Kindly take action n get my tv repaired.

regards
santosh jangalgi

Sir/Madam,

My consumer Id is 86008612 and I wish to downgrade my pack from SUPER GOLD to GOLD LITE. In this connection, I have already sent various mails to [protected]@d2h.com but no one has been responded. At present there is no one at my home including my family, who normally watch programmes. Hence it is useless for me to recharge a heavy amount against SUPER GOLD PACK. After coming of my family from hometown, i will be upgraded in future.

In view of the above please do the needful to downgrade my d2h pack at the earliest due to above personal reason.

Kamal Kumar Soni
Customer id[protected]
Contact- [protected]