Videocon Industries Complaints & Reviews

Hi videocon d2h,

This is to inform you that i, debojyoti basu, platinum hd customer of videocon d2h, lodged a complaint against "signal not available" issue of 19-apr-2018 via email to "[protected]@d2h.com". After that i didn't get any service reply mail/call from videocon d2h. Then after this email i've also contacted with your organisation, regarding this issue for 2 times over telephone call (Customer support: [protected]) on 19-apr-2018 at 7:57pm and again on 20-apr-2017 at 4:40pm. Every time your customer service center assured me that some "support engineer" will contact me within 24hours (Said 1st time) and 8hrs (Said 2nd time) and will resolve the issue on priority basis. But, i didn't get any phone call or any kind of support from your so called support engineer till now (23-apr-2018, 10:20pm). Then yesterday (22-apr-2018 sunday) i tried to reach madam kaberi chatterjee (Nodal officer - wb) via mail, and gave all detail. I was expecting some service will get after that. But still i didn't get no mail from any body not from customer support, not from nodal office or even from service engineer.
By the way i have the recorder phone call of your customer support too.

Name: debojyoti basu
Customer id:[protected]
Mother connection id: product id:[protected]
Child connection id: product id:[protected]
Issue: signal not available
Complaint id:[protected]
Complaint date: 19-apr-2018

Regards
Debojyoti basu

I have given a complaint for the malfunction of my stb on 'thursday 5 th april 2018' and my complaint is registered on complaint no:[protected]. Now, 17 days gone, there is no-one take any initiative to resolve this problem. I have called the costomer care to know about that but the customer assistant not give me appropriate reply. Will you please solve it?

I am a vediocon dth subscriber since last 3 year i had registered my number [protected] at the time of subscribing,
But now i have lost my that registered mobile number, due to which i am not able to get better offer and even not to do change in my subscribe my plane,
So i request to change my register mobile number and my new number is [protected].

Dear videocon care,
I want to inform you that while recharging through paytm website by mistake i have done recharge to customer id 7432015 instead of my customer id 74320175. I request you kindly credit the amount to my customer id 74320175

Wrong customer id : 7432015
Correct customer id : 74320175
Recharge through website : paytm upi
([protected]@paytm) from [protected]@paytm.
Amount : 300 rs
Upi reference /transaction id :[protected]
Date : 19/4/2018
Time : 10.31pm
Bank : state bank of india
Thanking you
Bablu adhikary

While transfer of p.gopalreddy old custamer id number[protected] was given the same d2h connection to me so please change the customer name with new phone number and the same id of d2h[protected].
new name P.THOMAS Phone number [protected], nayudupet, ayyappareddypalem villege

thanking you

P.THOMAS

My recharge plan was ₹285 since 2 years and without any intimation on mail, message or call videocon have increased the price to ₹300 and even i buy star sports 1hd channel for ₹29 for 1 month as per i’ve discussed to customer care at the time of purchasing this channel. But after some 10 days the price increased to ₹45 again without intimation and now customer care is saying that this channel has lock period for 3 months and now after all this miscommunication by their # customer care executives i’ve to pay ₹345 every month instead of ₹285 a month... And even their customer care executives was really bad with their communication, seems like i’m talking to someone from slum areas arrogant person saying “what, kya, kya” after every question... Videocon should take some action against this guys who are fooling customers just to complete their sales targets and at least improve your intimation facility for customers after making some plan updates

I have closed my videocon d2h on 28.02.18. The reason behind this that they have discontinued the channel on 9th February prior to start of India South Africa one day match. I have made various calls on that particular day but no one responded. Immideately I wrote a mail to them and after various discussion I opted to discontinue the same. Last one month back they have informed through mail that sum of RS1645 will be refunded within 15 days. Then after various mails I have not got any reply. The copy of the mail marked to CEO but no reply received from him

Hello,
My set top box everytime on its own was getting rebooted in every 15 mins for that I complained, engineer visited and changed the BOX ( I assume it was duplicate) and take the fees accordingly but again same problem arised . when contacted customer care again they again arranged engineer visit but this time engineer says he is not having replacement for my set top box( although I was told that if problem persists within 30 days they will change with new set top box) and he closed my complain just by doing some minor work . When again I contacted customer care they said we can arrange engineer but I have to Pay them VISITING charges ( as engineer didn't come for my earlier complain saying they don't work after 06.00, and since now the set top box is month old they are asking me to pay charges for ENGINEER VISIT ). I assume its a new way to loot customer.

I am your DTH customer since last many years . Recently i have observed that some channels (about 10) are discontinued without any information. example E24, News X. when we have paid for the whole package you have no wright to do so Under this circumstances Please return our Money With Computation .. Failing which we will approach appropriate authorities & press.
Awaiting Your Immediate Action.

PLEASE CALLL

Pervez Bhesania
[protected] Email [protected]@hotmail.com

I have a videoconddb smart led 40 inch tv... As thier was a problem in motherboard the techinicanvisit and replaced all with the new one, but he forgot to fix a small display material due to which the screen is not properly visible. Then again complained to customer carefrom then they just sayproduct will come in next 5 days, every time i call these is the ans.
Mum[protected] will be serviced by sunil[protected], svc point [protected] provide scode s42846 only if satisfactory job done,
These are details plzzzz help me in to this
Mobile no [protected]

I have been using videocon d2h services since january 2014. I had no issues till i upgraded to hd set top box. I was forced to buy the platinum package (Most expensive one) to upgrade to hd. Its been over 24 hours i have been calling customer service number, half of the times it gets disconnected unresponsively or their so called "supervisers" are disconnecting the calls following their golden rules of customer service. I am paying for services that i cannot use. There communication skills are so good that they can disconnect a customer's call at any time they feel like stating"we don't have the rights to disconnect the call"

Please advise what should be done as i want my money back and do not want to use their services any further for god's sake.

Dear sir,

I had complained of 9 april regarding my videcon d2h my id is[protected] also had been registered so many time to customer care centre with higher authority at floor manager but no one resolve my problem. Also mail to vedicon customer care mail id but no any auto confirmation that your mail has been received will get touch with you soon. This is kind of vedicon d2h services.

So kindly look into on higher priority because it is a customer harassment and misusing customer money.

Regards :
Amit gupta
Id[protected]

Hi,

This is to inform you regarding my recent experience with videocon d2h. I am very much disappointed with the kind of response i have received for my simple transfer request.

I have recently moved to a different building in the same location & raised a request on april 4th for transfer of my d2h service. The customer care representative noted my request. However, the scene has started since then. Daily i am getting a call in the morning from videocon d2h associates asking for the address though i have clearly mentioned all the details while raising the request. I wonder why a single request is going to different persons everyday.

I got frustrated as i am daily getting a call that some one will take care of my request & end of the day, no one turns up.in fact i had taken leaves for couple of times from my office to complete this minor task. However, my leaves went in vain.

It was a complete waste of time, money & effort. I did not expect this from videocon d2h team.
Cust id #51496455

Regards,
Amrit singh

I have recharged my videocon dth account (Customer id :[protected] for rs 380 yesterday pressuming that the plan would be new south gold sports through freecharge. But the plan activated is south silver even after deduction of rs.380 from my account. I have been trying to contact the customer care service but i could not get in contact with them. Please do consider my complaint as a request and provide suitable solution to get the desired package.

First of all i am using videocon d2h since last two years. But from some months channel not working always says dense cloud but in crystal clear sky how dense cloud come. I complaining regularly but every time customer say that they will provide system engineer for problem and you have to pay 150 rs.
But why are we fool. Everytime looting customer. I wish you resolve my issue. Otherwise no problem. There is no problem there are many dish operator providing services at low cost. My customer id is[protected]. And rtn no.[protected]. Solve as early as possible otherwise you have to loss customer.
Please don't say your setup box is expired.
All channels are working properly but zeetv and colors and no channel of music not working. Always show dense cloud.

Hello team,

Please change my videocon d2h registered mobile number.

Already registered mobile number [protected] this number not working now
Kindly change my number into [protected]. Customer id :[protected]
Customer name rukmini k r

My recharge is going to finish kindly help me to change my registered number.
Which i already registered number is not working due to some of the issue this number deactivated.

Kindly change number into [protected]

Dear videocon team,

I have purchased videocon ddb tv on 1st week november 2016, at (Vasanth & co) theni, tamil nadu.
At the time of purchasing seller told me that tv with 5 years warranty.

Now i have a problem with my tv and i called videocon customer service and booked for service engineer visit on 26th march 2018.
He visited my house on 27th march 2018 and quoted rs.1100 + shipping charges of rs.700 to 800 rupees.

When i called him today he updated me that he is yet to receive spare part.

Almost 2 weeks gone & don't know how many days they will take to resolve my issue.
Such a poor service and also please advise why they want me to when a product is under warranty???

Please assist.

Thanks in advance.

I was trying to call videocon customer care but always it is busy so that's why I am posting my problem here my kids accidentally subscribed flex kids add on but I don't want that in my package do please unsubscribe flex kids as soon as possible because I dont want to pay more so please try to unsubscribe flex kids as soon as possible.this is a humble request

I want to register my mobile number to my videocon d2h account. Before it was registered to my account but now when i sent message to videocon they replied that mobile number is not registered. Please help me to register my mobile number to my d2h customer id again. My videocon d2h customer id is 57808134 and my mobile number is [protected]. Please reply soon.

We do not get the star sports channel in our TV we did the recharge of Rs. 200 but even we cannot get that channel on our customer ID is 59288209 please make the channel visible immediately.
NAME: RAJENDRA ANKUSH SAWANT
Old no. : [protected]
New no. : [protected]
Change no. : [protected]
We want to change registered number details as above.