Videocon Industries Complaints & Reviews

I am a customer of videocon dth. I called the customer care[protected], from my registered mobile no, they pick up the call and start speaking in hindi, when i asked to speak in english, because i don't understand hindi. They asked me to disconnect and call back again, i did call four times and some one speaks in hindi again.
I am from tamilnadu. I am using 2 videocon dth and i see many consumers of videocon dth here, but why the customer care service is only in hindi, there is no regional language selection in your customer care no and even the option of english is not present.
If videocon dth wants customer from tamilnadu, the customer wants the service in tamil language or atleast english.

I am a vediocon DTH subscriber since last 2 year I had registered my number [protected] at the time of subscribing,
But now I have lost my that registered mobile number, due to which I am not able to get better offer and even not to do change in my subscribe my plane,
So I request to change my register mobile number and my new number is [protected].

Sir, it's been 1 month since our tv got faulty due to some problem in inbuilt set up box. We have registered a complaint about it but nothing have been done on it. Our area manager is also not talking properly on it and giving excuses. We are very frustrated as it's a new tv. Please help us as soon as possible.
Complaint is in the name of monika singh.

Customer id: 22307889
Account id:2211293
Registered mobile number: [protected]

I would like to bring to your notice that i was using videocon d2h service since last many years.in dec 2018 my videocon d2h satellite tv broke down. So idecided to terminate my exisitng d2h connection. I mailed the company regarding the same and requested them to stopmy serviced, suspend my accountto issue me a refund of the balance amount (Inr 380) to me by a cheque.
They agreed to it. But after some days passed and i received a call from them stating that they have resolved my case and issued me a cheque which will reach me in few days.
After a month after hearing nothing from them i called up their customer care and was informed that since my account is showing zero balance so they cannot issue me any refund.
I am attaching the last d2h account statement showing the balance and also attaching their last mail in which they are confirming me to issue me a refund. Please help me in solving this issue and getting me my refund back.

Complaint against non attending of led tv complaint.

R/sir

I have purchased videocon led tv sr no. Viju40fh18xa ddb led[protected] on 14/11/2015 from vijay sales & is under 4 years extended warranty.

Tv was found u/s on 03/03/2018 & complaint was booked on 02/03/2018 through customer cell.

Complaint was attended by technician on 04/03/2018 & told that motherboard of tv is u/s. He told that same will be replaced shortly.

I have called technician on 5/03/2018 & 07/03/208 for followup, he replied that motherboard is not available & same will take indefinate time.

Sir, it is disgusting to know that even after span of 7 days time no solution is found out to the fault by your company inspite of official complaint.

Above all this vague answer by u r technician is indicator of non coordination of complaint followup & customer satisfaction policy of company.

I request to u to look into the matter at earliest.

R. S. Tambe
Mob. [protected]

Please change my register mobile number i am b soren your videocon d2h user my old number is not working so i have change number so i want register new number et [protected] kindly resigster to my new number as soon as possible i wiil be greatfull to you thakn you. my old num-[protected] new num-[protected] name-bargi soren mail id-chandan.[protected]@gmail.com

Hi,

I purchased a videocon tv (Model mt5508) around 8 months back.
And ever since, i have been facing problems with the tv. I am not able to watch tv properly since last 1.5 months. It has motherboard issues. There are issues with the wifi, most of the apps (Like netflix) are not supported, the apps are crashing, wifi is not connecting. The tv has just become a liability to me.

I have been trying to reach out to their customer care but the ivrs is always on busy tone. I have sent numerous reminders too over email but there is no response. Please help me resolve this issue asap.

Regards,
Sailesh

On friday i recharge via net banking.
The error message appears on videocon d2h website but recharge amount rs.300 deduct from my account.

When i log in to my vidd2h account no. 5742916 it's showing not recharged my vidd2h account.

When i called videocon d2h customer care they told me that your account will get recharged in 36 hours or money will be refunded.

Customer care executives are so bad they don't even know how to talk to the customers. It's a shame for such a big company.

Closing words about videocon d2h & techprocess payment services limited (Part of ingenico group)

Substandard, poor, inferior, second-rate, second-class, unsatisfactory, inadequate, unacceptable, not up to scratch, not up to par, deficient, imperfect, defective, faulty, shoddy, amateurish, careless, negligent; dreadful, awful, terrible, abominable, frightful, atrocious, disgraceful, deplorable, hopeless, worthless, laughable, lamentable, miserable, sorry, third-rate, diabolical, execrable; incompetent, inept, inexpert, pathetic, useless, woeful, bum, lousy, ropy, appalling, abysmal, pitiful.

Hi,

This is rahul kamble i have recently updated to hd d2h. I didnt know that my customer id have changed and i recharged with my old customer id which is 44546576. My new customer id is[protected]. Can u please transfer my balance. The balance in old customer id is around 2845. I have attached the screeshot for your reference. I sent numerous mail on [protected]@d2h.com but nobody replied nor i get acknowledge mail.

There is with my previous mobile no and i want to talk to your counselor for a complaint but when i call to your counselor that on the mobile say that call from registered mobile no and my registered mobile no is loss so i want to change my registered mobile no so kindly request you to change my registered mobile so can call your counselor and tell my problem

I have purchased videocon led tv for whic they have given 3years warranty. It had been 2years and now i got a problem with the tv and iam calling to customer care and they are giving some technical persons no ans they are not responding at all iam mailing to them they are saying we will get in touch but they are not attending the problem. So, please do solve my problem.

I would like to ask videocon d2h that what is the meaning of 'soon'..? We are paying more than 300rs per month and still we have to depend wifi for watching our favourite sports english premier league. They have starsports slect cannels in hd. So videocon d2h is for rich people. So if you are a middleclass customer, you can go for any other service provider. When asking about this they have a regular reply we will add soon. When i asked them 2 years back, they answered me the same. Lol.. Videocon d2h is always keep their customers waiting. Paying more than 300 and need to go to railway station for wifi to watch my favourite sports. If they answer frankly that we are helpless and you can chose any other service, then we are happy istead of keep us waiting. Pls dnt reply with the word soon and pls understand that having these facility in hd is not a credit so avoid such answer also bcause it is a service for rich.

Hello,
I am a consumer of videocon d2h. My customer id no is[protected]

I am using video-con d2h since last 3 years and facing problem of "smart card not inserted properly", i called customer care, they say will charge 200 for visit/
Its happen repeatedly. My friend has slimier complain different engineer come every time and tell us different problem.


Whether problem solve or not. Can i file customer complain against videocon?+

I am a consumer of videocon d2h. My customer id no is[protected]

I am using video-con d2h since last 3 years and facing problem of "smart card not inserted properly", i called customer care, they say will charge 200 for visit/
Its happen repeatedly. My friend has slimier complain different engineer come every time and tell us different problem.

Yesterday, i got a message saying that your package has been upgraded to gold kids while i didn't request for it. When i call their customer care. They said it was done by my dealer. How can a dealer do this? If i am asking for any service then it is fine, if someone does that without my knowledge this is ridiculous. They are not refunding my money and not downgrading my package.

Dear Team,

I want to informed you that while recharging through local retailer for my MONTHLY GOLD PACK I have put my wrong Customer Id 7080113 instead of Customer ID. 7580113. So I immediately called Videocon d2h customer care and as confirmed with your customer care no [protected] it is wrongly credited in to someone else account. I request you to kindly give credit of amount Rs. 319/- in my account immediately.

Aditional Information of My Acoount is:-

MY CUSTOMER ID: 75800113
Customer Name: Anil Kumar
Transaction Amount: Rs. 319

Monthly Recharge done through Local Retailor shop

Hi,

I did recharge of 500 RS via PayTM on 15/02/2018 02:39 PM.

Till now I contacted Videocon D2H Customer care (telephone and email) many times with all the reference data but didn't received any reply on it.

Raised a complain (No:[protected] with Videocon D2H but CS agent and his answer is they didn't got any recharge in my account on that day from PayTM. Even after providing operator reference number CS agent don't have any proper answer and told me to email again to customercare.

Contacted PayTM and as per them they did the recharge and asked me to get written prof from VideoconD2H if they denies.

Below are the details I have with me:

Videocon D2H Voice Complain No:[protected]
D2H Account No: 11669663
Operator Reference No: [protected]
Recharge Amount: 500
Transaction Date & Time: 15/02/2018 02:39 PM
Registered Mob No: ******2310

Thanks

I had registered a complaint for my microwave. The servicing person came and told that the PCB of it was not working so the took it with them and didn't come up with any new PCB. I had been issuing complaint many times since then and every time the complaint gets automatically closed. The first complaint was issued in dec'17. This was really not expected.

I am mahendra binia. My videocon d2h customer i'd is[protected]. But by mistake my id name is dimia. Which is not my real name.
So please change my customer id name from dimia to mahendra binia.
If you change my id name from dimia to mahendra binia, then i wii be obliged to you. This is my kindly request.
Yours faithfully,
Mahendra binia

Sir, i purchased vidiocon satelite lcd 3205 hd from rajkot on 18/6/2010, along with this product i received a bond of cash back of rs.13000 after completion of 6yr. And 11month. The time is complete long back but still date i couldn't get any money back. When i contect local vidiocon office they suggested me to send singed bond and bank details to aurangabad office. That i also send. Pl. Advise me.

Hello, my self dharmesh and my complaint no. Sur[protected], i have purchased videocon smart tv on may 2016, but after some time ; 1.5 years, there are some problem, so visited to service center but as per service engineer problem found in motherboard so needs to change it, but after nearby 20 days my tv got down and motheboard not arrived at service center, also cant understand which source used for transportation and taking too much time... Very bad and slow service, never expected such things from this company... And also dont know whenever it will come and repair it...