Videocon Industries Complaints & Reviews

I have purchased satelite lcd model no 3201 under paisa vasool offer on 20.06.2010 from next showroom dhule (Maharashtra), first the company has sent premature redemption offer but after maturity of above bond i have sent all required documents original bond and identity and address proof at bmo dept videocon 14 km stone village chitegoan tal paithan road dist aurangabad by regd post to the above address but no any response from the above company since last 15 days
I have already submitted the required details to bmo dept., videocon industries ltd, 14 km stone,
Aurangabad-paithan road,
Village chitegaon to: paithan dist: aurangabad on 20.07.2017 by regd post with original and all details but i have not recieved the cheque yet i have submitted email twice to [protected]@videoconmail.com just now with all details and zerox of the documents with detail particulars, kindly look into the matter urgently

Kundan b jadhav
Dhule

This is sheer non sense thing. You people are producing the offers just for fooling people around. Nobody in the customer care department is at all concerned to reply or answer wisely or even try to understand the query. You people are making the offers and providing fake adresses for claiming the offer amount. I have purchased a satellite lcd tv model no. Dth 32"-3204+24m diamond d in the year 2010 whrein videocon has offered to payback the amount of rs. 11000. Past 6 months i've been trying to get in touch. All numbers and address is fake. One number [protected] provided by customer care. The girl with the name of ashwani said would email details but hasn't from past 6 days.
Please revert back with the solution asap else i would be forced to go to consumer courts.

Shubhashish kapoor
[protected] / [protected]
B-105, sector-72, noida

Hi there,

My name is ayush varshney.

I had purchased a new connection for videocon d2h hd for 2020/- wherein i am eligible for 1 month free subscription however

1. For initial 7 days connection was not working due to faulty device installed
2. After 7 days connection got fixed however it was discontinued within 15- 20 days again.
3. Last but not the least, i am surprised to know that videocon d2h does not issue bill to their customer for new connection purchase which sounds like somewhere taxes are not being given to indian government.

Someone should immediately look in to this and take appropriate action on this for not giving any bill which is illegal.

Dear sir,

My customer id is 88109633

As per your record my name and address is not perfect.
Please change my name and address as possible as.

Follwing are requirments:-

Name :sachin ramchandra patil
Mobile no:[protected]

Address:
A/p:sawarde, kaulage road, near mhasoba mandir.
Taluka-tasgaon district:sangli
Pincode:416408

Thanks

Dear Sir,
Greetings of the day !

I am using your Videcon washing machine with model number vt70g12 of which the lint fliter is to be replaced,
we checked it at many places but we are unable to get the specific lint fliter which can fit to this washing machine,
its really impossible to use the Washing machine without the lint fliter. Although this machine is under warranty.
Plz contact at [protected]

Sir i have purchased a Videocon mobile handset V502830 dated 24.11.2016. After some time my mobile had some techinical problem like in display and screen, etc. i visited videocon's service center named Dr. Mobile Service center where i discussed my problem and given my handset for warranty repair as it is in wtty. period, they not given me customer acknowledgement No. and send mobile to company after that day (waiting of 30 days) i got unsatisfactory service with an additional problem of battery swelled my handset received back . I am very upset and worried about my mobile phone as i am facing lots of problem without my handset. Please do the needful for solve my problem or tell me the process to take new hand set in place of my old hand set as if it is found un-repairable and under warranty.

I have stopped using Videocon D2H product just to save myself from your harassment by calling everyday couple of times (From Gujrat, Jaipur, Delhi and so many new numbers). However, even after more than 6 months I have deactivated my account I am still receiving these calls almost daily. Videocon D2H should be banned and I am going to start the campaign if you don't stop harassing people. There are already thousands of complaints there with you for same reason. STOP IT NOW !!
My customer id: 79159310
Name: Chetan Agrawal

Hi,

I m jai yadav & live at dharuhera, dist - rewari. On 30/06/17, my washing machine (Digi dolphin) got some problem in gear box.in a hope to get best services from videocon customer services, i called them, they visited, inspected machine & said, it has issue with gear box which need to be fix. I asked them to go ahead as it is priority one job for us. Two days later they came to my apartment & tried to fix gearbox but they were totally failed to do so. They asked me to dump tis machine at rewari service centre for early resolution. We did the same & delivered machine at rewari service station.

Till that day, it is not repaired and while i asked about the status, they have a simple reply that the spare parts are not available in india.

Service centre has closed previous complaints & relodged complain no. Gur[protected] on 22/07/2017 which is to be considered as wrong practice & unethical practice.

Now this is the most important & matter of worried for me. I purchased videocon washing machine on the face value of company & its services all over world. How it possible that parts of machine are not available and if there is such a long delay, then it should be dealt with other where customer should not face such issues due to inefficiency of service centre.

I request you to pls consider it as most priorities zone

Sargam Electronics — sargam generated bill/ videocon airconditioner not working from last 7 days, pls refer invoice no. gst-jkp_1-6830

1 Review
Ki kishu790 on Aug 12, 2017 Mark as Resolved

Hi Team,

I purchased videocon air conditioner on[protected] in the name of abhishek lal. It is not working at all from the last 7 days, i called the videocon service centre but they are not responding at all. When i purchased from sargam janakpuri they told me that if any problem occur then let them know they will fix the problem and will sort out the issue within 1year and now they are backing out. Please check the attached bill for your reference and replace this product asap orelse i will go to the court and file the suit against sargam and videocon and consumer court will ask you for penalty and you will have to pay the hefty penalty as well as the bill amount. I request to kindly process the refund of videocon air conditioner or repair it asap to avoid the last minute hassle.

Regards
Suraj Bedi
[protected]
[protected]

I purchased videocon air conditioner on[protected] in the name of abhishek lal. It is not working at all from the last 7 days, i called the videocon service centre but they are not responding at all. When i purchased from sargam janakpuri they told me that if any problem occur then let them know they will fix the problem and will sort out the issue within 1year and now they are backing out. Please check the attached bill for your reference and replace this product asap orelse i will go to the court and file the suit against sargam and videocon and consumer court will ask you for penalty and you will have to pay the hefty penalty as well as the bill amount. I request to kindly process the refund of videocon air conditioner or repair it asap to avoid the last minute hassle.

Regards
Suraj Bedi
[protected]
[protected]

I tried to recharge my videocon d2h but unfortunately transaction failed (Recharge failed). I apologizes that i made mistake in recharge.

Videocon dth id :[protected]
Order id : fcdw[protected] (Recharge thru freecharge.in)
Recharged date :[protected]
Recharge amount : rs. 750

U have debited my recharge amount of rs. 750 from my bank account...
I tried so many ways by sending email to ur customer id and making calls. But videocon d2h used to say that "recharge has been done by third party vendor, so request has been processed to concern vendor once we receive the reply from their end so on..."
Still im waiting for your response n recharge amt...

Please refund my money its been almost 5months but still u didnt revert my money rs.750 either into my bank account or into videocon dth balance.

Now ur doing the same mistake i made... Plz refund or recharge immediately..

Very poor service indeed. 47 days after getting a simple complaint forwarded by their authorized service centre that their original battery has ballooned into a ball that cannot fit into the battery slot of their superphone and needed immediate replacement within the six month warranty period they are still struggling to find the details.

I have a chain of the communication with them.

Hello,
My customer id is[protected]. Customer service is displaying a different customer id after 10 months. I'm unable to understand why. My balance is 600 on my app and they show 0. I have been repeatedly sending emails and making phone calls to customer service. They have been utterly and quite shamefully unapologetic and sending me template responses with no relevant information or with an intent to resolve my issue. Most of my recent emails have been not been responded to. Somebody is ignoring emails without accountability. Why? My money is locked. I can't use the device with another provider. I have old people at home relying on the tv to pass the day.

I have been asking for remote they took the complaint many times but no one will call/inform me anything about my complaint.

I have raised 3 complaints for same issue it is very poor customer service not even a replay about the complaint.

Complaint #:[protected],[protected],[protected]

Dear sir/ madam,
Please kindly notice that i have complained about your product that your product not properly work. Your service channels are hanged during the running time. We have lot of problems last 5-6 days and your customer care representative not response and disconect my calls. My settop box automaticly swich off or some times restart. I cant properly see my tv channels. My videcon id is87768552. Please look into this matter as soon as posiable.

I made underground coax wiring setup in the house and the service boy telling me the videocond2h is not providing service for this kind of setup. And they don't have enough tools and parts to solve my problem. now I want to refund my money. I don't want to be a consumer of videoconD2h service anymore.

id.[protected]

We bought d2h fitted videocon lcd tv in 2011 during world cup.
For the first two-three years there were no issues.
Later after the d2h fitted tv was out of warranty period, the problems started arising such as
-card not inserted properly
-signal not available
I resolved the issue at my end by re-inserting the smartcard & sometimes by doing factory reset of the set top box.
But yesterday on 3rd august 17, it again showed the message as
-signal not available even when it was not raining/cloudy
So i tried all the above mentioned techniques but was unable to sort the issue.
Finally i called the customer care describing the problem to him. He told that he has tried all online commands but still the d2h not working so he will send an executive who would charge rs 200 for examining the box & signal.
As most of the times the problem was resolved at my side i declined to send the executive & even if he arrives i will not pay him. I also told him that we will discontinue using d2h as only 10 days are left for the recharge to expire.
About half an hour later we receive a call from the executive that he is coming to examine the dish/box. We thought that as we will discontinue using the d2h they would have send the executive & he will do the checking free of charge.
To explain in detail, he just checked the dish by removing the wire & connecting it again which was having full signal, he also checked the tv connections which were also fine.in total he checked the dish/box & all was fine.
After this the d2h started working & he asked how much money did customer care mentioned during the call.
I explained him that during the call i mentioned that i will not pay the examining charge as there is no issue to d2h/tv at all. You disconnect/block the signal online (By specific command) & later when your person arrives you activate it through command online.
So finally i did not pay him any amount.
The executive was on the call with the customer care & a message of delight code popped on the tv & he gave that code to the customer care. The executive left and after that the d2h worked fine.
But today morning i. E 4th aug 17, one day after the repair it is showing zero balance. How can rs. 104 on 3rd aug 17 become zero in one day.
They have debited the full available amount in a day with some online commands.
I will not recharge the d2h & request others also to change over to internet connection or jio where you can watch free tv.
Also by luck i was watching a south indian movie yesterday (3rd aug 17) wherein the hero hires a hacker to hack the online dish network & block people channels on demand.
So this explains that how d2h robs the customers by faking a problem to the dish by sending/controlling the commands to your dish & blocking the signal and when their executive arrives they unblock the signal & take unnecessary service charges.
This indian company d2h is looting the indian people.

Solution expected - please refund the remaining 10 days balance

Dear sir,

As per below mail i have complained to videocon tv but not found response.

Today videocon tv engineer (Mr. Bharat - [protected]) have come for checking same, but he did not check to tv properly &
Declared that tv is ok, you ask with d2h team.

Actually, my tv not working from 25th july. After 10 day, there are no solution. I required help from you, pl. Do needful.

[protected]

Hello partner,

This is ashok kumar a videocon conncetion holder and i just lost my cell so want to change my registered number, below are the details please make it asap. I really appreciate it.

Please change my registered number-
Old number-[protected]
New number-[protected]
Cust. Name - ashok kumar singh
Cust id[protected]

Thanks-
Aditya pratap singh

Hello,

Customer id:[protected]

Signal: it is showing as clear picture in rain and signal not available in clear weather which is fake.

Stb & camera: they are chines material need to replace once in year

Call center, er & c's: call got disconnected frequently, c's has less product knowledge, er need multiple attempts to solve problem

Rent: 450pm