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Videocon Industries Complaints & Reviews

2.3
Updated: Nov 11, 2024
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Videocon Industries reviews & complaints page 125

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R
Ranjan.ranjan2017
from Bengaluru, Karnataka
Jul 29, 2017
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Address: 560075
Website: www.videocond2h.com

I am still wondering why trai and other gov authorities still haven't ban this videocon company.

I get spam emails and sms every day. I sent many emails to stop spamming and tried to unsubscribed but i get an unusual web screen which looks like complete error.

I think videocon do not want any users to unsubscribe from their spam mailing list. This is completely outlaw.

Please tell me how do i sue them for this?
+1 photos
Videocon Industries customer support has been notified about the posted complaint.
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    Mallikarjuna Kenganal
    from Pune, Maharashtra
    Jul 29, 2017
    Resolved
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    Resolved

    Address: Pune, Maharashtra, 411028

    This is mallikarjuna and i am using videocon d2h from last 3.5 years and suddenly from yesterday i am getting an error message on my screen saying signal not available. When i called your customer service, those guys don't know about any technical issues, didn't help me fix. They told me will raise complaint and send service engineer and his visiting charges would be 200 rs for his visit. This is absolutely not acceptable from you guys. I would never pay extra for you guys mistake and now seriously i am thinking of moving to another service provider. My cust id is[protected].
    This is my first experience that i am paying monthly charges then also these people cant provide free service. Simply making money in all way and there is no value for customer.

    These are things to fool the customer and making money. Have to take serious action on this.
    Sep 1, 2017
    Complaint marked as Resolved 
    Videocon Industries customer support has been notified about the posted complaint.
    Verified Support
    Jul 31, 2017
    Videocon Industries Customer Care's response
    Dear Mallikarjuna,

    Please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

    Warm Regards,
    Videocon d2h Team
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      V
      Vijay091
      from Coimbatore, Tamil Nadu
      Jul 29, 2017
      Resolved
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      Address: Chennai, Tamil Nadu, 600073

      Videocon d2h company claiming for giving best service. But in truth, i am using videocon since 2014 and faced all time worst quality of their remote. I have canged the new remote worth rs 350 through their technician on 20/07/17 and again it is not working even on 29/07/17.
      Sir kindly take necessary action so that the company concentrate on remote quality.
      Sep 1, 2017
      Complaint marked as Resolved 
      Videocon Industries customer support has been notified about the posted complaint.
      Verified Support
      Jul 31, 2017
      Videocon Industries Customer Care's response
      Dear Vijay,

      Please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

      Warm Regards,
      Videocon d2h Team
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        N
        Nitish Sinha
        from Ahmedabad, Gujarat
        Jul 28, 2017
        Resolved
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        Address: Sabarkantha, Gujarat, 383430

        I submitted my bond paper and i'd document as per sales person guideline and waiting for money to be credited in account, how much time it's take to be resolved, as the contact details on bond are offline not responding even the service centre no proper communication at ahemdabad, email communication is also not responding thus i'm posting this complaint.
        Bond detail are
        Bond no -07195
        Srn-vg0510
        29/5/2010 issued
        Sep 2, 2017
        Complaint marked as Resolved 
        Videocon Industries customer support has been notified about the posted complaint.
        Verified Support
        Jul 29, 2017
        Videocon Industries Customer Care's response
        Dear Nitish Sinha,
        Greetings from Customer Support Team!

        Congratulations on the maturity of the “Paisa Vasool Offer” bond!

        We request you to send the original physical copy of the bond along with a self-attested ID proof copy of the bondholder to the below address:

        BMO Dept., Videocon Industries Ltd, 14 Km Stone,
        Aurangabad-Paithan Road,
        Village Chitegaon To: Paithan Dist: Aurangabad

        We will be able to start working on your claim, only after receiving the above requested documents.

        Do keep a copy of the original document for future reference.

        For any further assistance, please feel free to get in touch with us.

        Contact No[protected], +91-[protected]
        Email - [protected]@videoconmail.com

        Thank you for your cooperation.

        Warm Regards,
        Videocon Customer Support Team
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          E
          emailforsk
          from Hyderabad, Telangana
          Jul 27, 2017
          Resolved
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          Resolved

          Address: Gautam Buddh Nagar, Uttar Pradesh
          Website: www.videocond2h.com/wsc/index.aspx

          I encounter a dreadful experience at present for committing the crime of opting videocon d2h services 3 years back.
          As mentioned, i opted for videocon d2h services 3 years back & the connection name was issues in the name of my roommate at chennai (Who did vacate from the room 2 years back). Since then i have been periodically calling the customer care team of videocon for updating my correct details for the connection (Name, mobile number e. T. C.). Interesting thing to be noted here is that they don't have a proper customer care team who can interact in english (If you don't know hindi, then there is absolutely no option for you to communicate with them). After a couple of requests, they finally updated my mobile number in their records (And not name).
          Now, i since i am planning to relocate from my current room, i contacted their team well in advance to inform about the cancellation of my subscription and hardware surrender (Set top box, dish e. T. C). And here comes the interesting part, post the request, i received calls from videocon team who informed that i won't be refunded the caution deposit which i spend during the installation & for the hardware return they are willing to return only 16% of the net value for the money which i spend (Approx 243rs against rs.1500 which i spend for installation.) during installation. Also, they are no ready to give the amount in cash but through cheque. Again, since the name of the customer is not updated correctly from their side (Which is clearly their fault, as mentioned above) they are not ready to change the customer name for now and they want me to give the below proofs for refunding me the nominal amount (Rs. 243)

          1. Photo identity proof of new and old customer (Scan copy).
          2. Address proof of new and old customer (Scan copy).
          3. No objection certificate from existing old and new customer. (Format attached)

          This clearly shows their laxity in returning the refund amount since from the mobile number is clear that the connection is currently in my name and their intention is obvious that they want to reclaim their hardware without paying anything to me.

          Please help me in getting refund from these fraudsters.
          Aug 30, 2017
          Complaint marked as Resolved 
          Videocon Industries customer support has been notified about the posted complaint.
          Verified Support
          Jul 28, 2017
          Videocon Industries Customer Care's response
          Dear Customer,

          Request you to write to us at [protected]@d2h.com to help you better in this regard.

          Warm Regards,
          Videocon d2h Team
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            S
            Shailesh Bodakaya
            from Surat, Gujarat
            Jul 27, 2017
            Resolved
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            Resolved

            Address: Surat, Gujarat, 395006
            Website: www.videocond2h.com

            Order no. Suppord2hazad123, amount paid 3870.00.
            Contacted person name: azad (Ph:[protected].
            Email id: online. [protected]@d2honline.com

            Order placed in the name of vallabhbhai g patel.
            He told tomorrow installation will be done and now he is not pickup the call and also not responding to the mail.

            So, now i do not want your connection where after sale service is so bad.

            Kindly refund my amount 3870/-.
            Aug 28, 2017
            Complaint marked as Resolved 
            Videocon Industries customer support has been notified about the posted complaint.
            Jul 27, 2017
            Updated by Shailesh Bodakaya
            Account No.[protected]
            Bank Name: The Varachha Co-op. Bank Ltd.
            IFSC Code: VARA0289013
            Type: Saving
            Branch: Mota Varachha Surat.
            Jul 27, 2017
            Updated by Shailesh Bodakaya
            Name: Shailesh V Patel
            Verified Support
            Jul 28, 2017
            Videocon Industries Customer Care's response
            Dear Customer,

            Request you to write to us at [protected]@d2h.com to help you better in this regard.

            Warm Regards,
            Videocon d2h Team
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              R
              ritesh281234
              from Delhi, Delhi
              Jul 27, 2017
              Resolved
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              Resolved

              I wish to inform you that one of your customer with customer id : 78457809 with registered mobile number : [protected] has changed his number.
              Now the above mentioned number belongs to me and i don't have any d2h service but even then each month your customer service support torture me to recharge the d2h connection.
              I want you to deregister my mobile number from the above mentioned customer id.
              Sep 2, 2017
              Complaint marked as Resolved 
              Videocon Industries customer support has been notified about the posted complaint.
              Verified Support
              Jul 27, 2017
              Videocon Industries Customer Care's response
              Dear Customer,

              Thank you for sharing your details with us. We will have someone contact you as soon as possible.

              Warm Regards,
              Videocon d2h Team
              Verified Support
              Jul 27, 2017
              Videocon Industries Customer Care's response
              Dear Customer,

              We would like to inform you that your complaint regarding receipt of SMS & calls on your mentioned mobile number [protected] has been resolved from our end after necessary rectification in our records & you will not receive any such messages with effect from July 28, 2017 from our end

              Warm Regards,
              Videocon d2h Team
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                H
                hemavijay12
                from Gadhinglaj, Maharashtra
                Jul 26, 2017
                Resolved
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                Resolved

                Address: Valsad, Gujarat, 396191

                Customer name:dilipkumar gupta
                Id:[protected].
                Old number : [protected]
                New number :[protected]
                Sir please change the mobile number
                Old number is now not with me so please you change my registered mobile to the new one.
                And also i am not able to do recharge on this particular id so please if you can help than please make it as early as possible.

                It would be pleasure for me if you solve this problem.
                Sep 1, 2017
                Complaint marked as Resolved 
                Videocon Industries customer support has been notified about the posted complaint.
                Verified Support
                Jul 27, 2017
                Videocon Industries Customer Care's response
                Dear Dilipkumar,

                Thank you for sharing your details with us. We will have someone contact you as soon as possible.

                Warm Regards,
                Videocon d2h Team
                Verified Support
                Jul 28, 2017
                Videocon Industries Customer Care's response
                Dear Dilipkumar,

                We would like to inform you that account balance and validity of your d2h account has been validated and we have found no error in your d2h account.

                We would like to inform you that your correct D2h id is[protected] and your current base pack is SUPER GOLD with monthly (30 Days) subscription of Rs. 285.

                Further, please note that mobile number # [protected] has been updated in our records as registered telephone numbers of your d2h account.

                Warm Regards,
                Videocon d2h Team
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                  R
                  Roopkrishna Sharma
                  from Mumbai, Maharashtra
                  Jul 26, 2017
                  Resolved
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                  Resolved

                  Address: Bhopal, Madhya Pradesh, 462042

                  My mobile no is changed so i need to update my registered mobile number for d2h. I forget my number that i got registered with d2h when i purchased it. I am always going to the nearby dealer for recharge. But now i want to do it through rtn so i need to update it.

                  Customer id[protected]
                  Old mobile no.[protected]
                  New mobile no [protected]

                  I did not find any thing on website or in my account where i can request for rtn change so posting it here. Please do it asap.
                  Sep 2, 2017
                  Complaint marked as Resolved 
                  Videocon Industries customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 27, 2017
                  Videocon Industries Customer Care's response
                  Dear Customer,

                  Thank you for sharing your details with us. We will have someone contact you as soon as possible.

                  Warm Regards,
                  Videocon d2h Team
                  Verified Support
                  Jul 27, 2017
                  Videocon Industries Customer Care's response
                  Dear Customer,

                  We would like to inform you that mobile number # [protected] has been updated in our records as registered telephone numbers of your d2h account.

                  Warm Regards,
                  Videocon d2h Team
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                    P
                    Prazat Kumai
                    from Noida, Uttar Pradesh
                    Jul 23, 2017
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                    Address: Darjeeling, West Bengal, 734301

                    I want to remove the notification of videocon d2h validation smart card notification from my television, my set top box is is[protected].. Please remove the notification from my tv and continue broadcasting subscribed channels.. Please hurry.
                    Videocon Industries customer support has been notified about the posted complaint.
                    Jul 23, 2017
                    Updated by Prazat Kumai
                    Hi Videocon,
                    I want to remove the notification of Videocon d2h validation smart card notification from my television, my set top box is is[protected]..please remove the notification from my TV and continue broadcasting subscribed channels.. please hurry..
                    Verified Support
                    Jul 28, 2017
                    Videocon Industries Customer Care's response
                    Dear Customer,

                    We would like to inform you that your issue has been resolved by our backed team. Thank you.

                    Warm Regards,
                    Videocon d2h Team
                    Shravan Singh
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                      D
                      Dram07
                      from Noida, Uttar Pradesh
                      Jul 23, 2017
                      Resolved
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                      Resolved

                      Address: Karnal, Haryana, 132001

                      Hi,

                      I am using videocon d2h stb & my customer i'd is[protected].

                      I am facing very much problem with the operator. The problem is that dd channels like dd national, dd news aren't available if account isn't recharged. However as far as i know these are free channels and should be shown even if dish isn't recharged. Please help address the issue.

                      Regards,
                      Daya ram
                      Mob: [protected]
                      Aug 28, 2017
                      Complaint marked as Resolved 
                      Videocon Industries customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 24, 2017
                      Videocon Industries Customer Care's response
                      Dear Customer,

                      Request you to write to us at [protected]@d2h.com to help you better in this regard.

                      Warm Regards,
                      Videocon d2h Team
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                        R
                        ranjan.ranjan
                        from Bengaluru, Karnataka
                        Jul 23, 2017
                        Resolved
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                        Resolved

                        Address: 560075
                        Website: www.videocond2h.com

                        Hi everyone,

                        This is so annoying that videocon d2h is sending too much of spam sms and emails almost every day. I tried and raised the complaint address them to stop these spam acts since many months but they did not stop yet even after they claim that such things will be stopped.

                        The frustrating part of this is they do not have proper or even qualified customer support.in fact when tried to unsubscribe the email promotions i couldn't unsubscribe because the result of the unsubscribe page is always ends up with some kind of error/null. Which clearly means that video d2h service do not want the customers to stay away from their bs promotions.

                        Not just that, videocon d2h starts to show the usage expiry details before 2 weeks, it would made sense if they just start to show such expiry popups before 3 to 5 days. That totally sucks when that just keep popping up on every 4 minutes even you try to remove using the remote button.

                        After all they do not even let you call their customer service number if your account is not recharged. I mean what the hell???

                        Videocon d2h = worst service, con packages, spam emails, spam sms, frustrations, etc...

                        I wish i could remove this lunatic dth but unfortunately i happen to buy hd set top box which is a huge investment on my side. It would be great if this pathetic videos takes back its product and return my money.

                        However i need a help of a lawyer to take action against videocons unlawful act.
                        Aug 24, 2017
                        Complaint marked as Resolved 
                        Videocon Industries customer support has been notified about the posted complaint.
                        Jul 23, 2017
                        Updated by ranjan.ranjan
                        This is the purposeful error I get When I try to unsubscribe from their spam emails.

                        Verified Support
                        Jul 24, 2017
                        Videocon Industries Customer Care's response
                        Dear Customer,

                        Request you to write to us at [protected]@d2h.com to help you better in this regard.

                        Warm Regards,
                        Videocon d2h Team
                        Name; KIRANKUMARVARMA P
                        CUSTOMER ID:[protected]
                        REGISTERED MOBILE NO:[protected]
                        CHANGE NO TO: [protected]
                        please do needful.
                        Videocon Industries Customer Care's response, Jul 27, 2017
                        Verified Support
                        Dear Customer,

                        Thank you for sharing your details with us. We will have someone contact you as soon as possible.

                        Warm Regards,
                        Videocon d2h Team
                        Videocon Industries Customer Care's response, Jul 27, 2017
                        Verified Support
                        Dear Customer,

                        We would like to inform you that mobile number # 9182272263 has been updated in our records as registered telephone numbers of your d2h account.

                        Warm Regards,
                        Videocon d2h Team
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                          S
                          Saravanan Raju Pillai
                          from Deulgaon Raja, Maharashtra
                          Jul 23, 2017
                          Resolved
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                          Resolved

                          Address: Nagpur, Maharashtra, 440008

                          I have a d2h connection with videocon, my customer id is[protected]. I have faced a problem in remote, which is not working properly regarding this i made service requests 3 times from the last 3 days. Still service executive not visit our home and the complaints are hanging... This type of worst response never ever i faced from videocon. If the customer requirements not fulfilled on time then we forced to switch over another service provider. My last complaint no.[protected] on 22nd jul17. But still no response from videocon service engineer. If i supposed once again call to customer care, surely they will register the complaints and again generate one more complaint number and will say, our service executive will attend the problem with in 8 hours...!??!!!??

                          Kindly look into it and try to solve the issue

                          Saravanan. R
                          Nagpur
                          Aug 26, 2017
                          Complaint marked as Resolved 
                          Videocon Industries customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 24, 2017
                          Videocon Industries Customer Care's response
                          Dear Saravanan,

                          Thank you for sharing your details with us. We will have someone contact you as soon as possible.

                          Warm Regards,
                          Videocon d2h Team
                          Verified Support
                          Jul 24, 2017
                          Videocon Industries Customer Care's response
                          Dear Saravanan,

                          We would like to inform you that your issue has been resolved by our backed team. Thank you.

                          Warm Regards,
                          Videocon d2h Team
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                            S
                            Sudhir Tekade
                            from Shahganj, Uttar Pradesh
                            Jul 22, 2017
                            Resolved
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                            Resolved

                            Address: Jhansi, Uttar Pradesh, 284003

                            Respected sir/mam,

                            I have purchase a d2h connection from a person named mr. Bhupendra gogia customer id: 9619487 n i would like to transfer it to my name as follow : mr sudhir tekade resident at k-35, k. K. Puri colony, nandanpura, jhansi-284003. I am using this connection from last 5 year's, i have tried to call d2h customer service serval time but i cant connect to them. So thats the reason i'm mailing u. Plz send me the message on my number when my recharge is going to get over or any new updation has come ([protected]). So plz do the needful as soon as possible.

                            Thanks & regards
                            Sudhir tekade
                            [protected]
                            Aug 24, 2017
                            Complaint marked as Resolved 
                            Videocon Industries customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 24, 2017
                            Videocon Industries Customer Care's response
                            Dear Sudhir,

                            Request you to write to us at [protected]@d2h.com to help you better in this regard.

                            Warm Regards,
                            Videocon d2h Team
                            Please change my registered no. on videocon d2h.

                            old no. [protected]
                            new no. [protected]
                            Videocon Industries Customer Care's response, Jul 25, 2017
                            Verified Support
                            Dear Krishna,

                            As requested, necessary changes have been made in your contact details.

                            Warm Regards,
                            Videocon d2h Team
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                              nithiya anandam
                              from Morena, Madhya Pradesh
                              Jul 22, 2017
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                              Address: 631208

                              Dear sir,
                              As i am withdraw the cash on 17 jul 17 in my native place (Podaturpet-631208, atm name-karur vysya). That time i have withdraw the cash rs.10, 000 only (Like 4000+6000). After that i have checking in my a/c, the amount will be debited extra 4000. I. E (4000+4000+6000). Totally 14, 000/-. So 4000/- will be debited extra. Still i have waiting for recash amount 4000/-. Still i have not yet received the 4000/-;
                              My deatils are
                              A/c no-[protected]
                              A/c name: sambanthan n
                              Client code: 40565019
                              Pl kindly remitted the amount rs, 4000/-
                              [protected]@gmail.com
                              +1 photos
                              Videocon Industries customer support has been notified about the posted complaint.
                              Jul 22, 2017
                              Updated by nithiya anandam
                              PL CREDIT THE BALANCE 4000/-

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                                A
                                from Hyderabad, Telangana
                                Jul 22, 2017
                                Resolved
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                                Resolved

                                Address: Gurgaon, Haryana
                                Website: www.videocond2h.com

                                I have purchased videocon d2h tv lcd 3204 under videocon paisa vasool offer 2010., that says "we undertake to pay a sum of rs11, 000 after 6 years and 11months."

                                After the maturity period, i have sent my documents to the specified address certificate by post. But the post returned back.

                                Dropped an e-mail, got a reply as e-mail does not exist.

                                Called the numbers, and it says number does not exist.

                                I have attached the photo of the certificate below.

                                Kindly resolve it.
                                +1 photos
                                Sep 28, 2020
                                Complaint marked as Resolved 
                                Collected all the documents via post and no response since then. The money hasn't credited yet...
                                Videocon Industries customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 24, 2017
                                Videocon Industries Customer Care's response
                                Dear [protected]@gmail.com,
                                Greetings from Customer Support Team!

                                Congratulations on the maturity of the “Paisa Vasool Offer” bond!

                                We request you to send the original physical copy of the bond along with a self-attested ID proof copy of the bondholder to the below address:

                                BMO Dept., Videocon Industries Ltd, 14 Km Stone,
                                Aurangabad-Paithan Road,
                                Village Chitegaon To: Paithan Dist: Aurangabad

                                We will be able to start working on your claim, only after receiving the above requested documents.

                                Do keep a copy of the original document for future reference.

                                For any further assistance, please feel free to get in touch with us.

                                Contact No[protected], +91-[protected]
                                Email - [protected]@videoconmail.com

                                Thank you for your cooperation.

                                Warm Regards,
                                Videocon Customer Support Team
                                Sep 06, 2017
                                Updated by [email protected]
                                Hello Team,

                                I have sent all the specified documents as mentioned by you to the following address(Documents are in the name of my father, Mohammed Hayath). It's been weeks yet no response from you.

                                Kindly update the status.
                                Verified Support
                                Sep 07, 2017
                                Videocon Industries Customer Care's response
                                Dear [protected]@gmail.com,

                                Hope you are doing good.

                                We are re-escalating your issue to the concerned team and will get back to you soon.

                                Regards,
                                Videocon Customer Support Team
                                Feb 05, 2018
                                Updated by [email protected]
                                Dear Team,
                                When I enquired about the status In the month of November on telephone, your colleague apologized for the delay and told that they have all documents, and by the mid-December money will be credited.
                                When I called in early January, your guys told money will be credited by month end.
                                But TODAY, your colleague told, money cannot be credited.

                                Kindly do the needful
                                Feb 09, 2018
                                Updated by [email protected]
                                Any Update..??
                                Nov 14, 2019
                                Updated by [email protected]
                                It's been almost 2 years...yet no update
                                Sep 28, 2020
                                Updated by [email protected]
                                I need an update on this.
                                Hello Team,

                                I have sent all the specified documents as mentioned by you to the following address(Documents are in the name of my father, Mohammed Hayath). It's been weeks yet no response from you.

                                Kindly update the status.
                                Dear Team,
                                The amount is not credited yet.
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                                  R
                                  raghuw
                                  from Deulgaon Raja, Maharashtra
                                  Jul 22, 2017
                                  Resolved
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                                  Resolved

                                  Address: Pune, Maharashtra, 411061
                                  Website: www.videoconworld.com

                                  My said machine was purchased in 2011 from croma bangalore.
                                  Currently i have relocated to pune. I have registered my complaint at pune service centre on 6th june 2017.
                                  The technician visited and found that the pulsator needs replacement.
                                  Its almost 2 weeks and he has no clue when the part wiill arrive.
                                  Yesterday i spoke to the service centre pune and one mr kapil attended. Looks like he is helpless as the whole system is flawed and he has no clue whether the part is available or not. He receives some sheet everyday from some central warehouse which tells him whether the part has been despatched1 and doens't say whether it exists.
                                  I have been following up with the technician who is least bothered whether the part has arrived or not.
                                  I am told by mr kapil that this model is no longer under production. I insisted to speak to some one senior and mr sharma immediately sent a mail to central office.
                                  Can someone tell me whether this part is available or not?
                                  How come the product lifecycle is merely 7 years and no plan is made for supporting the appliances sold in the market?

                                  Raghu
                                  [protected]
                                  Aug 28, 2017
                                  Complaint marked as Resolved 
                                  Videocon Industries customer support has been notified about the posted complaint.
                                  Jul 22, 2017
                                  Updated by raghuw
                                  Please send the process for refund of my above faulty washing machine

                                  Raghu warrier
                                  Jul 23, 2017
                                  Updated by raghuw
                                  reminder...

                                  Please let me know the process
                                  Verified Support
                                  Jul 25, 2017
                                  Videocon Industries Customer Care's response
                                  Dear Raghuw,
                                  Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
                                  Thank You for your cooperation.

                                  Regards,
                                  Videocon Customer Support Team
                                  Verified Support
                                  Jul 26, 2017
                                  Videocon Industries Customer Care's response
                                  Dear Raghuw,
                                  As per our team conversation with you informing you that required part is not available, so we can replace the product as per depreciation policy. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
                                  Thank You for your cooperation.

                                  Regards,
                                  Videocon Customer Support Team
                                  Aug 22, 2017
                                  Updated by raghuw
                                  Why I have to write again to the above email id?The complaint no is there with you.Its foolish of you to ask.
                                  Kindly replace the product and do not waste time in unnecessary emails.
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                                    T
                                    Tewari05ankit
                                    Jul 22, 2017
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                                    Address: Mumbai City, Maharashtra
                                    Website: www.videoconmobiles.com

                                    I purchase. A mobile videocon krypton22 model nov505024 date 09/06/17 but mobile damaged at 21/06/17 i given to service centre at 22 june at kolkata techno care service centre techno service centre send mobile to head office of videocon delhi i am also complain customer care no [protected] but they are not tell about date when he delivery mobile 30 day was past away i not get mobile mobile imei no [protected] my name is ankit kumar tewari mobile no [protected]
                                    +2 photos
                                    Videocon Industries customer support has been notified about the posted complaint.
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                                      S
                                      samp8008
                                      from Ottappalam, Kerala
                                      Jul 22, 2017
                                      Resolved
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                                      Resolved

                                      Sir my customer id is 92773061.. Actually we upgraded from standard set top box to hd set top box on[protected]. But now our account is showing that am a multiroom customer which iam not. Please help us to cancel this multiroom option from our account.. The box number of the (Standard set top box is [protected]) we are not using this box any more but still we are being charged.. No one is helping us to resolve this issue... Please take appropriate action to resolve this issue..
                                      Jul 25, 2017
                                      Complaint marked as Resolved 
                                      Thanks for resolving the issue...
                                      Videocon Industries customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 22, 2017
                                      Videocon Industries Customer Care's response
                                      Dear Customer,

                                      Thank you for sharing your details with us. We will have someone contact you as soon as possible.

                                      Warm Regards,
                                      Videocon d2h Team
                                      Jul 24, 2017
                                      Updated by samp8008
                                      sir my customer id is 92773061.. Actually we upgraded from standard set top box to hd set top box on[protected]. But now our account is showing that am a multiroom customer which iam not. Please help us to cancel this multiroom option from our account.. The box number of the (Standard set top box is [protected]) we are not using this box any more but still we are being charged.. No one is helping us to resolve this issue... Please take appropriate action to resolve this issue..
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                                        N
                                        NaveenKumarV
                                        from Bengaluru, Karnataka
                                        Jul 21, 2017
                                        Resolved
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                                        Resolved

                                        Address: Aurangabad, Maharashtra, 431105

                                        We have sent money back certificate along with needful documents to the address they asked through registered post. The acknowledged the same and asked for pan copy. We completed in providing all the needful documents to them.

                                        There on they stopped responding for us through email. Given phone number does not work.

                                        Address and phone number shared by them
                                        Bmo dept,
                                        Videocon industries ltd,
                                        14 km stone, aurangabad-paithan road,
                                        Village chitegaon, tq: paithan
                                        Dist: aurangabad 431105
                                        Maharashtra.
                                        Contact no –[protected]

                                        Attaching the mail converstion below :
                                        +1 photos
                                        Aug 26, 2017
                                        Complaint marked as Resolved 
                                        Videocon Industries customer support has been notified about the posted complaint.
                                        Jul 21, 2017
                                        Updated by NaveenKumarV
                                        Gmail Converstion for reference :

                                        Dear Videocon,

                                        What is the status on encashing the money back certificate number 6429.

                                        Thanks & regards
                                        ====================
                                        Naveen Kumar Vemula,
                                        BANGALORE
                                        ph no: [protected](Ban)
                                        ====================

                                        On Mon, Jul 17, 2017 at 9:43 AM, naveen kumar <[protected]@gmail.com> wrote:
                                        Dear Videocon,

                                        As requested by you i have sent the scan copy of the PAN Card in the mail. And requested documents for the maturity of the bond in post.
                                        Postal details tracking number : RK[protected]IN
                                        This is delivered on 13/May/2017.
                                        You have acknowledged the same in the mail.

                                        You haven't sent any cheque till date. What is the status of the payment. If posted the cheque, request to share me the details of the tracking.

                                        Thanks & regards
                                        ====================
                                        Naveen Kumar Vemula,
                                        BANGALORE
                                        ph no: [protected](Ban)
                                        ====================

                                        [protected] Forwarded message[protected]
                                        From: naveen kumar <[protected]@gmail.com>
                                        Date: Wed, Jun 21, 2017 at 4:33 PM
                                        Subject: Re: Confirmation of Receipt of Bond Certificate
                                        To: BMO Support <[protected]@vgmail.in>

                                        Dear Videocon,

                                        Please find the pan card scan copy attached in the mail and do needful at the earliest.
                                        I opt for money only.

                                        Thanks & regards
                                        ====================
                                        Naveen Kumar Vemula,
                                        BANGALORE
                                        ph no: [protected](Ban)
                                        ====================

                                        On Wed, Jun 21, 2017 at 4:09 PM, BMO Support <[protected]@vgmail.in> wrote:
                                        Dear Customer,

                                        We have received your bond certificate no 6429, we are on the process of redemption of the said certificate.

                                        Please note we have not received following document. You can send scan copy on mail accordingly.

                                        1) Pan card

                                        Please send above documents immediately to get the redemption amount at the earliest.

                                        You can also avail any Videocon product to avoid the loss of TDS amount & benefit of discount.

                                        Kindly bear with us till the time.

                                        Thanks & Regards, ?

                                        BMO Team

                                        cid:image001.[protected]@01D2E066.F305B810


                                        From: naveen kumar [mailto:[protected]@gmail.com]
                                        Sent: 08 May, 2017 10:55 AM
                                        To: [protected]@videoconmail.com; [protected]@vgmail.in; [protected]@vgmil.in; [protected]@d2h.com
                                        Subject: Request to share the process of cashing the money back certificate.

                                        Dear Videocon,

                                        I got an money back certificate for an mount of INR 6500/-, on purchasing a DTH Satellite LCD TV model 2201 on 25/06/2010.
                                        It is ready for maturity. Please do share me the address to which i need to send this money back certificate.

                                        Attaching the certificate scan copy along with the Bill scan copy in the mail.



                                        Thanks & regards
                                        ====================
                                        Naveen Kumar Vemula,
                                        BANGALORE
                                        ph no: [protected](Ban)
                                        ====================

                                        ---
                                        [ scanned by Net Protector AntiVirus. ]
                                        Verified Support
                                        Jul 22, 2017
                                        Videocon Industries Customer Care's response
                                        Dear NaveenKumarV,

                                        Greetings from Customer Support Team!

                                        Congratulations on the maturity of the “Paisa Vasool Offer” bond!

                                        We request you to send the original physical copy of the bond along with a self-attested ID proof copy of the bondholder to the below address:

                                        BMO Dept., Videocon Industries Ltd, 14 Km Stone,
                                        Aurangabad-Paithan Road,
                                        Village Chitegaon To: Paithan Dist: Aurangabad

                                        We will be able to start working on your claim, only after receiving the above requested documents.

                                        Do keep a copy of the original document for future reference.

                                        For any further assistance, please feel free to get in touch with us.

                                        Contact No[protected], +91-[protected]
                                        Email - [protected]@videoconmail.com

                                        Thank you for your cooperation.

                                        Warm Regards,
                                        Videocon Customer Support Team
                                        Jul 22, 2017
                                        Updated by NaveenKumarV
                                        I have already sent the signed physical documents as requested by you. Videocon has acknowledged the receiving of receipts. See the above mail conversation. Adding the scan copy of certificate for reference. Also attaching the tracking details of the registered post

                                        Verified Support
                                        Jul 24, 2017
                                        Videocon Industries Customer Care's response
                                        Dear NaveenKumarV,

                                        Thanks for sharing the detail our concern team will contact you.For any further assistance, please feel free to get in touch with us.

                                        Contact No[protected], +91-[protected]
                                        Email - [protected]@videoconmail.com

                                        Thank you for your cooperation.

                                        Warm Regards,
                                        Videocon Customer Support Team
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