Videocon Industries Complaints & Reviews

We had raised a request for relacation of D2h and its been 4 days, its not done. More than that everyday they are called us in the morning and promised to visit by 10-12 and after 12 they calls again and says that they couldnt come so they will be vising by 4-6. So far they cheated us like this 6-7 times. Why are the making us to wait if they dont have a plan to visit.

They are real cheaters. Extremely poor service by videocon. We are so much frustrated. We lost so much time.

Cust ID[protected].
Electronic City

Videocon D2h — Change my registered number
Plz change my registered mobile number
Customers id[protected]
Customer name kalavathi
Old no [protected]
New no [protected]
Thanks

This is to inform you that I had complained to your company customer care having complaint no. DEL[protected] on dated 07.06.17 for blank screen. Then your Company technician Mr. Rajesh having mobile no. [protected] came and told for faulty of motherboard of LED TV without checking it. From 07.06.17 to 04.07.17 the problem is not rectified due to non availability of motherboard in company service centre. Today evening technician came for repair and he checked TV and told that mother board is ok and simply repaired the LED TV and now it is working.
Now I want to ask that Who is responsible for one month delay for rectification of LED TV and Very poor knowledge of your company technician. My one month HD recharge has been wasted due to your negligence. My family has been harassed for one month. In last, I want to know What action will you take in this regard?

Poonam Rathore
[protected]
lalit.[protected]@gmail.com

Hi,

I am Bhushan Prata, I have purchased a LED tv from Flipkart on 22-Dec-2014(as on invoice date) and the invoce celarly says that the warranty period is 1 year + 2 years of extended warranty.

But as i called to file a complaint the first customer care executive told me that you have 2 years of extended warranty but you have to pay the visiting charges and parts replacement charges which makes no sense to me.
Then I asked to talk to any senior, then she transferd the call and he told me that I dont have any extended warranty.

I have the invoice which clearly saying that I have 2 years of extended wawrranty which comes along with the TV.

More over your website is a ****. I tried to register my product on your site, it won't.
I tried to add a feedback to your site, it won't. Please look into your site's quality as well.

All this is very idiotic and misleading.

So please look into this issue and revert back as soon as possible.

Thanks,
Bhushan
[protected]
Product Sr. No.[protected]

Star sports network have launched the sd versions of their select hd channels which will broadcast international sports (Which is good news for sd subscribers). Currently it is broadcasting wimbledon championship 2017. However, videocon d2h has not yet added this channel to its platform while most other major service providers have. I request videocon d2h to add these 2 channels asap.

I have raised a complain tha[protected] as my 40"led tv display gone wrong, customer care only answered once, sent his service guy per rs.900.00 per visit charge, and after that there is not a single response from them, the service guy said if the ic is not available the tv will be replaced with new one. But when we asked customer care about it, they said we know nothing about it, and the only response i have got is" we are looking into it". I kept on calling them and writing emails to the videocon customer care but all they have said is" sorry for inconvenience, and we are looking into it". It is been so many days since i have raised the complain, yet no action has taken. I even said them that if they wont repair the tv and take action immediately i will publish it on social media, they still didn't bother, and provided the same reply. Below is the mail trail

Axis dew
7:24 am (12 minutes ago)

To write2us, email

Hi,
As you have seen the mail trail below, i have been trying to get some"update"on my complain tha[protected]. But all the time i get a reply saying" we are looking into the issue." now it is been so many days still no response whether the parts of the tv is going to be replaced or tv is going to be replaced, or what is the action that needs to be taken. No one called us or no one gave any update. I am writing you as a last warning, our tv was under 3 year warranty, if this is the time you guys take to only give us this kind of repy and no action at all, then i am going to file a consumer case against videocon, not just consumer case but this reviews in all social media and e-commerce site where company trying to sell its product. So this is the last and very last request, please take action immediately on the complain tha[protected].

Regards,
Aradhana

On tue, jul 4, 2017 at 6:06 am, wrote:
Hi customer care,
This is the last time i am asking for update. You still didnt tell me what is the status of the complain. Whether i am getting the new tv or the parts are getting repaired, nothing no update at all. So if today i am not getting any response from you with any update, i am going to put consumer case and also put reviews on every social media site.

Regards,
Aradhana

Sent from my windows 10 phone

From: email
Sent: 03 july 2017 05:29 pm
To: axis dew
Cc: ranju. Jadhavtekcare.co.in — ; nandkishor. Hakimtekcare.co.in —
Subject: re: re: re: re: complain number: tha[protected] : pleasetakeactionsimmediately

Dear aradhana,

We understand that you're upset. We never intended this inconvenience. However, we would like to inform you that the concern is already sent to our team for assistance and resolution will be provided at the earliest.

Warm regards,
Customer support team

On 03:18 pm jul 03, axis dew wrote:
Hi support team,
Either you guys dont understand english or you are testing my patience. I have asked you to provide update. So you will be answering the same right? Please share the latest update with me on my complain. What is the status?

Regards,
Aradhana

Sent from my windows 10 phone

From: email
Sent: 03 july 2017 01:59 pm
To: axis dew
Cc: ranju. Jadhavtekcare.co.in — ; nandkishor. Hakimtekcare.co.in-
Subject: re: re: re: complain number: tha[protected] : please takeactionsimmediately

Dear aradhana,

We regret the inconvenience caused. Our team is working on your concern and we assure you the best possible solution.

Please feel free to get in touch with us or you may also speak with our branch manager, mr. Nandkishor hakim at [protected] for any further assistance.

Wish you a great day ahead!

Warm regards,
Customer support team

On 10:22 am jul 03, axis dew wrote:
Hi,
Would you please update the status complain? I have been waiting for the updates for so long. And all you are writing is give us some time. What is the current status of the complain?
Please update asap.

Aradhana

Sent from my windows 10 phone

From: email
Sent: 29 june 2017 10:49 am
To: axis dew
Cc: ranju. Jadhavtekcare.co.in —
Subject: re: re: complain number: tha[protected] : please take actionsimmediately

Dear aradhana,

We apologize for the inconvenience caused. We are in continuous follow up with the team regarding your concern and will be back with an update soon. Kindly allow us some time to resolve your complaint.

Warm regards,
Customer support team

On 07:04 pm jun 28, axis dew wrote:
Also the email id of the service manager you have given doesn't exist.

Now i think videocon is fraud company providing their customer fake email ids. If you don't escalate my issue i am going to sue you. For sure.

Regards,
Aradhana

Sent from my windows 10 phone

From: [protected]@gmail.com
Sent: 28 june 2017 07:02 pm
To: email
Cc: ranju. Jadhavtekcare.co.in —
Subject: re: complain number: tha[protected] : please take actions immediately

Hi,
I am not interested in getting in touch with the area service manager. For me you guys are the contact, so i need update from you. You can't just write that “your issue is important to us”. You guys should also provide update. So please provide me update about my issue. I would like to see it today itself.

Regards,
Aradhana

Sent from my windows 10 phone

From: email
Sent: 28 june 2017 10:17 am
To: axis dew
Cc: ranju. Jadhavtekcare.co.in —
Subject: re: complain number: tha[protected] : please take actions immediately

Dear aradhana,

Greetings from customer support!

We apologize for the inconvenience caused. We are working diligently to resolve your problem at the earliest possible. Your support is extremely important for us. For any further enquiry/status update, you may also get in touch with our area service incharge on the below given contact details:

Name: ranju charandas jadhav
Mobile number: [protected]
Email id: ranju. [protected]@tekcare.co.in

Thank you for your patience and support.

Warm regards,
Customer support team

On 07:14 pm jun 27, axis dew wrote:
Hi,

I have raised complain about the display of our led tv. After that the engineer said it will take time for parts delivery, then he asked us to give money for delivery charges, we denied as our tv is in warranty. I am not sure what kind of engineer you guys have, and what kind of customer care is there who doesn't have update what their engineer doing in with the customer. Even though we have warranty, now the engineer is saying that the parts are not available, so your tv will be replaced with new one but you have to pay money. I am not getting what kind of joke these are. If the company is playing tricks with us, then i am warning you guys, that i will go ahead and lodge a consumer case first and then put all these reviews of giving fake warranty and fake engineer for servicing on every e-commerce site where company is selling it's product. If you guys are thinking that you guys will trick us selling any fake thing then your company is going to pay for that. So i am hoping i will see immediate action from your side to solve the issue this week itself.

Regards,
Aradhana

I have paid 450/- to videocon for relocation on 12 th june and they have assured me to relocate the dish on 16th june but till today they have not relocated the same. My monthly plan balance also gone as waste. Further i have called call center for 40-50 times they assure that complaint will be resolved within 8 hours but no response. Its 17 days delay already. Worst service.

My customer I'd is 43261671 from 1 July 2017, without notice and reason they removed channel no. 116 zindgi which is unexpectable it's an humble request to you to resume this channel else I have to disconnect your all services and I'm serious.
Thanks
Regards

I had purchased videocon DTH about 2 years ago. My customer ID :[protected]. Name : Antony Meshak G.
My present Registered mobile number is [protected]. change it as [protected]. please change it as soon as possible.

with regards,
antony meshak g

Dear Sir
I have purchased Videocon D2H Satelite LCD. My Customer ID is 4908673. My product has inbuilt Set Top Box. Presently the Registered Telephone Number is [protected] but my actual number is [protected]. The existing number is some other person's number whom i don't know. I purchased my product in Korba Chhattisgarh, now i have been transferred to Pune. I want that the RTN should be my mobile number.
So you are requested to kindly update my RTN no. as [protected] instead of [protected].

Thanking You

With regards

NEERAJ KUMAR

Dear Sir

I have purchased Videocon D2H Satelite LCD. My Customer ID is 4908673 and my name is NEERAJ KUMAR but it appears as Gudda Vishwakarma. It is a Satelite LCD i.e. the Set Box is inbuilt. I have purchased the abovesaid article on my name but why it is registered on some other person's name. I want that my name should appear in the Customer's Name. I had purchased it from Korba Chhattisgarh, now i have been transferred to Pune. I don't know the person on whose name the d2h is registered. Kindly update the correct name i.e. NEERAJ KUMAR in place of Gudda Vishwakarma.

Thanking You

With regards
NEERAJ KUMAR

To
The Customer Relation Officer,
Videocon d2h

Sub : Application for Name Correction in your records.

For your information, I purchased your d2h HD connection on dt 29.06.2017 for my home at Pune kondhwa area. My customer ID:[protected]. You mentioned my name is " JASMIN SHAIKH " in your records instead my actual Name is " ZEESHAN SHAIKH ". So kindly rectify your records and obliged me. I hope that you will co-operate with me and take action at your end as earliest for future correspondence. Please you confirm you after taking necessary action at your end through my mail of phone. My mail id is " [protected]@gmail.com " or mob no [protected] / [protected].

I will wait your positive response.

Thanking you,
Regards,

Zeeshan shaikh

I have been facing the same problem for quite some time error E16-4 repeatedly. Smart card not installed properly.

I called customer care for same but issue not resolved & they suggest technician which will cost me 200 plus. I refused for technician visit & asked about smart card or smart card slot which is not available to our set top box then again executive forced me for technician visit & when i was not agreed with same then executive act like she is not able to hear me or I m not able to hear her voice & she disconnect my call.

This is not acceptable, i m using videocon D2H from last 4 year.
Now i m planing to go consumer court.

Videocon D2H id[protected]
Mob no. [protected]

Dear Sir
We from Sree Enterprises Bangalore registered as authorized service center for Electrolux through quick customer electronic service pvt ltd, by depositing Rs 40000 within a month the service for Electrolux was taken over by tekcare which is under Videocon
while quick customer electronic services pvt ltd promised and confirmed to pay back out standing amount of Rs 23910 within two months, we were told that Tekcare under Videocon which is now providing the service has taken the responsibility to settle the amount. now no one is taking responsibility. Please help us recover
Address in Mumbai we were communicating is as below
PE Electronics ltd
Quick customer electronic Pvt ltd
Ground floor
Oshiwara Jogeshwari West
New link road
Mumbai
400102

We have been requesting relocation for last three daystar however we are being told same assurance without any actual service.

If any issues they should convey instead they are taking us for granted

BAD SERVICE. VIDEOCONFERENCING D2H. WE REGRET BUYING THE CONNECTION

Regards,
Sumesh
[protected]

I have two videocon ac at my place... Out of two, one need to be taken out of the wall since construction work going on at my place and that wall need to be demolished.. I called the service provider mr. Ashwani on 26 th june and till date nobody turned out.. Moreover when i called in the morning today he misbehaved so much that i had to register a complaint against him... I need that appropriate action be taken against him

Dear sir
I'm hitesh choudhary from mhow mp (M)-[protected]. Sir i got led from jeswal electronics mhow. My led have problem from beginning and now my 3 complete is registered and there is no response from service center of indore i discuss about it to asm managar but no buddy solve my problem yet even no buddy calling me about it even they were repair with service charges i agree it's under warranty sir please help us
I ateched bill
Thanku

Dear team,

Consumer no[protected]

Day 1

It's unprofessional service given from your side. I am facing yesterday no channel visible on first videcon screen showing then i was complain customer care and same was forwarded to service engineer.

I got called yesterday from engineer mob no as
1.[protected] name is not available

Above person called to me on 26th jun 2017 i will come up to 6pm then again he called to me and called i will come up to 8 pm. I was waited at least 8.30 pm but he was not available.

2. Akash [protected]

He was called me on 27 jun nearly 2 pm and he came at home and he was very unprofessional person. He does not know anything he just analyse and check with set top box and antenna camera..

He suggesting us following component need to change

1. Set top box = 400 rs
2. Antenna camera= 350 rs
3. Service charge = 200 rs
—
Total 950 rs

He was telling me i don't know much more about it but i was checking and replacing set top box its working. He was not listen to do the software update on it. But he didn't know anythings

Its above quotation is unprofessional and i think i need to move another d2h if that much amount need to pay. What a service you are giving us. All service taker people are unprofessional and you are saying engineer will visit. Are you sure about that guys are engineer people.

Day 1 evening experience

What expect from you. I am telling next experience that was came from your cutomer care team i was called to senior that head of supervisor. I said will give withing 1 hr and concall with site engineer head and i was waited call from them he called on landline number which is [protected] which is my official and called came when i was left the office. He was not called to me on my registered number and again i was called to customer care and called forwarded to supervisor he told me you will get called withing 1 hrs on your number but till no one call to me. What you think on it what the hell of service you are given to us.

I am also afraid on it you service not good and you never share us any bill slips to any one customer.

Will you please look this on priority and confirm to me

I'm trying to recharge the vediocon d2h but failed again and again with amount deducted more than once without any intimation. This is becoming habitual. Service is becoming worst day by day.. Moreover they start calling, intimating by all means to recharge 5-10 days prior expiry date. The calls are so frequent like harassment and if one need to recharge, their site not worked properly and amount deducted many time for one recharge.
And...

Please change my videocon d2h rtn number of this id. 13573100

Old number [protected]

My new number
[protected]

Because i lost my old register number and i don't have tha phone with me..
So please change my videocon d2h mobile number soon.

Also change my my mail id
My mail id is [protected]@rediffmail.com

Sameer from karwar, karnataka
Thank u