Videocon Industries Complaints & Reviews

Sir/madam,
Yesterday on 3rd sep 2017 i got a call from videocon d2h customer care executive he didn't talk in well behaved manner and after disconnecting the call immediately disconnected my d2h connection.
As i have paid all my required payments and sufficient fund available in my d2h account.
I am really shocked and disappointed as i am a regular customer since last 5 years.
Sir this kind of act will definitely destroy the goodwill and credibility of the company amongst the customer.
Kindly activate my connection as soon as possible.

Thanks
Dr. Vijay kumar
Registered mobile-[protected]

Bought videocon tv ddb led vju40fh18xah sl no[protected] on 10 dec 15 with warranty of one
Year and additional extended warranty for two years.

The tv first became unserviceable on 15 may 16, (Complaint no[protected], complaint upgraded to
4299294). The complain was attended by d2h staff and resolved after more than one month time.

The complain was finally resolved through repalcement of two pcbs in the tv.

Recently my tv again became unserviceable on 20 aug 17 and again one of the pcb failed. The complain was
Finally resolved on 03 sep 17, however the visit charges of rs 800 + 18 % tax were paid..

The above case points to the poor quality of pcb for which i have suffered for more than one month in may 16 and more than 15 days now. During this appx 50 days of loss of tv services my subsription amount
Has also lapsed for no fault of mine.

The failure of pcb (Two failures within span of one year three months indicates lack of proper quality and lack of ruggedisation of pcb)

In such case it is not understood why customer is being asked to suffer and pay for rs 800/- visiting charges when the product is under extended warranty.

The failure of pcb is attributable to the lack of proper quality and the levy of visit charges may be foregone and steps taken to resolve the
Problem and quality of the pcb.

The worst part is that tv and d2h cutomer care are seperate entiites and they keep on shifting problems to each other making customer suffer. They have no strategy to deal with the failures of pcbs, like additional stocking, qulaity imrpovement programme, failure analysis etc

Dear sir we purchase a washing machine on 22nd march 2017
Model no. 7.5 kg digi, sr. No. H[protected], wide bill no. 3997, dated[protected], from m/s agra radio, 12 ada market, tota ka tal, agra, their contact no. [protected],.
Some around 20 times we made the complain to customer care centre agra, and every time they are sending engineer last visit of engineer was 1-9-2017 and shown the inability to satisfy us about the product.
Your good self is requested to look into the matter, as after expending 23390/- on your product seams to be wastage hence
Either change the product or refund our money with interest.
We hope your efforts will not compel us for further step.
Thanks
Sanjay kapoor
29, rajshree garden,
Dayalbagh, agra-282005
Mob.: [protected]

We have purchased 1 videocon led tv 2 years back and its display gets faulty, i have raised complaint with videocon and they provided complaint no. Luc[protected] and gave tat of 72 hrs to get it repaired and no body visited and more than a week pàssed and when we have checked the status with customer care they told us that your complaint is already closed and 3 times its reopened but when we ask them about the visit everytime they tell us that your complaint is closed.

Same happend to me from yesterday my videocon consume number is 84108481 i am getting error signal not available i explained your customer support executive but he says engineer visit reqd costing 200 rupees i explained them that the problem started from their side even the whether is normal, but support response is rediculous their are stuck on one statement i. E. Engineer reqd
I explained them even home channel is not comin.

I have ordered one videocon 32" led after reading the news in dainik bhaskar and paid rs. 6599/- through debit card. I cancelled the deal on the same day i. E. 28/8/2017 on the site of viral deal my order no. Is [protected]. Now i want my money back. Customer care no. Is showing switched off. It is not looking like a professional company. If it cheats its customer than its a very bad thing

Sir i bought a new smart phone videocon model no. V502430 but it is not working properly and not voice clearity and battery also damaged. I have do many try to customer service and helpline but they did not any response. This battery not available in dehradun market, so finaly i want claim through consumer court.

Harish kumar [protected]
Harishkpokhriyal792yahoo.com

Plese sir my father name change my father name abdul majid my mobile number [protected] plz change my father name abdul majid

My mobile number [protected]

Videocond2h i'd 45961980

They not listening my problem. They no idea what to do. They are only charging for bills. They taken one month bill extra for that. And after that saying for a engineer visit and that to for a charge. Their coustmer care excutives rahul shukla and pushpa botyh the supervisor and juniors pooja kumari and indrajeet yadav all the excutives not solving problem and charging for bills more and more. I ask for someone seniors they tell me to call back but no calls. Videocon d2h worst d2h company ever no service only increasing bill amount.

I see that all the other d2h recharge brands give normal sd channels which is more viewed. But videocon d2h has a very bad strategy of no sd channels like star sports select 1 and select 2. I will make sure i terminate my current plan and switch to other brand. Shame on videocon since local brands like asianet provides better option. Happy to part away from videocon (Still wondering how did i manage from 4 years). Will make sure i update this in other social media's.

Thanks a ton!

Dear sir,
We have a 32 inch led color tv. It is not working from 26th jul. I have put a complaint at your service center (Mum[protected]). The problem is not resolved even after 20 days since the part not available. I have made many follow ups and got same response "part not available".

I purchased videocon tv only for the reason it is indian made and if there is any complaint, it would be resolved very soon. But we disappointed after our experience. So i thought of informing it to some responsible person and after googling, i got your email address.

I am sure you will take it positive and take some action. It will encourage consumer to choose videocon.

Thanking you.

Sajeev
Mumbai
Mob. [protected]

Dear Sir/Ma'am,

In accordance with the terms of the Videocon Paisa Vasool Offer 2010, I had sent all the required items with all formalities completed to the BMO Dept, Videocon Industries Ltd. Aurangabad by courier over 2 months back.

I still have received no response from you whatsoever.

I have attached the courier receipt.

Money Back Certificate Serial No. VG/0510/18626

My wife logged a case on november 2016 on fault with my refrigerator which we bought on september 2014. Videocon support technician attended and asked for the bill from retailer shop to replace the compressor. We informed the technician that we've to request a copy from retailer as my original bill was lost.

My wife was asked to pay 4500 for compressor as we don't have the bill at that point. She paid 4500 and the technician replaced the compressor and taken the faulty with him. He informed that the bill has to come from thanjavur which is far away from my home. He will get the bill from office and give it in couple of days. He didn't answer the call and it was answered by different saying that he is not working anymore. My wife has to stop there as she couldn't get it moving any further.

Now before couple of weeks, my refrigerator stopped working. I don't really want to contact the videocon support as they charged me 4500 already though the refrigerator is in it's warranty period.

But assuming the replaced compressor should be under warranty and logged a case again. I was reached by technician by phone and he is not ready to come on-site to check the issue. He requested to send photos of the compressor. I've sent all the requested details including the bill copy in whatsapp.

I was shocked by the technician saying that this compressor is not a videocon one and seems to be a different brand.

I was asked about the original faulty videocon compressor which was taken away by the videocon support technician already. I told the same to this technician.

I was informed that he will check and come back. But he didn't turn around and i reached the customer care again and i was informed case was closed stating that i've contacted the third party to replace the compressor.

I've asked the customer care to reopen the case. Technician ([protected]) contated me again to pay 4500 for new compressor. I've also raised this on facebook customer support page.

Today i was again contacted by the thanjavur area manager - mahesh kumar ([protected]). I was being abused saying that i don't have sense to get the bill for the compressor replacement which was done by the videocon technician ([protected]) in the november.

He also informed that the support agency is changed and he can't track down the technician in the case history and also with his contact number - [protected]. That's another shock to me. But the strange part is he was able to check the case history and it's closed stating issue with the refrigerator leg is fixed which is not the case. He also stated that the technician would have closed the case and replaced the compressor on his own.

He asked me to pay 4500 + 2000 for new compressor and gas filling. He offered me discount on gas filling. But i should be offered with a brand new compressor by his team.

This makes me think that the it's not just the technician and the agency is also involved in this. This is more of a scam targeting the innocent and uneducated people in the rural areas. It's just because my wife brought this to my notice i'm able to bring this to your notice. I don't know how many hundreds and thousands of videocon customers are being cheated this way. Customer is being addressed with default template and the issue is again routed to the same team.

I urge to revisit the current customer support process to avoid third party service agency or agent damaging the videocon business, reputation & brand value with the people in rural areas.

I request you to look into this and help me replace with new videocon compressor.

I have raised a complaint on irrelevantly being charged for the mistake of videocon not properly setting up the dish. The receiver which needs to be secured in place with the screws were tightened with plastic wires... This is getting worn out or if there is winds, it gets moved from the position and signal is not received. I have raised a complaint and now that they have put a screw which should have a come with the package. For this service they charged m rs 200, but i dnt signed the customer copy or gave them the delight code (But the service person took it from tv) or gave them the 200.
But in next 2 days, i received an message saying the my balance has been debited by 200.

When i have not signed the customer copy to debit my account, how is that i have been charged? Is my signature being forged, which is a criminal offence?

The worrying after to the issue is, even after escalating the issue to the nodal officer, no action has been taken and everyone is sitting on the issue.

E-mail ref: re: fwd: re: cust. No[protected], issue with connection
Complaint no: 53809373

Since 21 aug since 12 clock, the service was disconnected and the message popped up stating signal low or not available.
Hence i contacted customer service team to ask for help. Customer service is so pathetic that they were not ready to listen to complete issue, they told me they have no issues from their end and hence they will send someone from technical team to check and rectify the issue for which as a customer i am liable to pay additional of 200 rupees as visiting charges as enquired on why should i pay extra charges as there is no fault from my side, they immediately disconnected the call. I was shocked disappointed on the response from videocon d2h customer service representative. The same happened thrice and horrible service. As of till date the service from videocon d2h is disconnected even after paying huge amount applicable for 1 year package. Disgraceful videocon d2h... Cheating customers

I have raised complaint of videocon led 40 inch tv with reference to half picture not visible on 20th july.
Engineer visited on 2nd day and confirmed that part of this tv is not available and required replacement of tv set,
From 25 july i am following with mr. Rahul, mr. Pradeepkumar, mr. Chandrashekhar,
Mr. Nitin itpe but not seen any movement towards replacement of tv.
However videocon representatives are not picking up phone.
Very bad service from videocon...

Dear sir/madam, i have purchased a videocon full hd tv of 32 inches model number vju32fh0hcaf on 28th october 2016, invoice no-3485. It’s been only 7 month since i purchased the tv, suddenly there has been faults regarding display on 24th may 2017, as this unit under warranty of 5 years with home repair/replace service so i called customer care on 25th may 2017 for solution with registered mobile number-[protected], case no-pat[protected]. After having a conversation with videocon care, i was told that they will send technician to sort out the issue. The technician came on 30th may and found the pcb is faulty and suppose to replace in a week. Due to some internal reason, they decided to replace the unit and they took the tv unit on 8th july (After 1.5 month). I was assured that they will send the new tv within a week. Now it’s been more than a month i didn’t get back my yet. Mr. Rajiv-[protected] mr. Pawan-[protected] representative from videocon giving fake promise that they had dispatched the unit and it will reach by 2-3 days but still same. After that again i contacted to customer care to know my status, i got shocked as per system the case is closed on 13th july. When i called mr. Sujit guha-[protected], branch head bihar, he told me it will take again 16-20 day to deliver the tv as they don’t have set. Why there people are giving fake promise, when they don’t have tv set? Now buying videocon product seems like vey big mistake. I have been cheated and misguided by videocon team from last 3 month. I request you to replace the television in a week as it stands within the stipulated guarantee period or refund my amount which i have paid at the time of purchase. For any clarification please reach me @[protected]/[protected] please do the needful as soon as possible. Regards prashant kumar mishra

Dear sir /madam
I Manish Bhaskar purchased led tv dated 12/2/2017 but suddenly my led tv not working from5/8/2017, I was called customer care and visitor (rijwan) checked and tell me screen card damage. He tolled me send another enginier but till date any body not cmg.. I again called customer care and mail also.. And give some no. Mr. Monu [protected],[protected] [protected]Mr Ashish Dahiya [protected], Mr Bansilal [protected]
But any body not received phone.
I fed up for videocon.. I[censored] solved my problem then well.
Other was I take legal action against videocon ...
Thanks and regds
Manish Bhaskar
[protected]
Email - [protected]@gmail.com

My d2h set top box always showing the message smart card not inserted properly. When i called customer care he said problem has been resolved and now it will work properly but next day that error again appeared, i m done with customer care and restarting the tv thousand times. I m gonna throw that d2h set top box in dustbin after destroying it. And gonna use new set top box tata sky.

I have purchased satelite lcd model no 3201 under paisa vasool offer on 20.06.2010 from next showroom dhule (Maharashtra), first the company has sent premature redemption offer but after maturity of above bond i have sent all required documents original bond and identity and address proof at bmo dept videocon 14 km stone village chitegoan tal paithan road dist aurangabad by regd post to the above address but no any response from the above company since last 15 days
I have already submitted the required details to bmo dept., videocon industries ltd, 14 km stone,
Aurangabad-paithan road,
Village chitegaon to: paithan dist: aurangabad on 20.07.2017 by regd post with original and all details but i have not recieved the cheque yet i have submitted email twice to [protected]@videoconmail.com just now with all details and zerox of the documents with detail particulars, kindly look into the matter urgently

Kundan b jadhav
Dhule