Videocon Industries Complaints & Reviews

Dear sir,

KINDLY CORRECT MY NAME AND ADDRESS AS UNDER

Customer ID: 84215674
Name : KULDEEP KAUR
Address : :H.NO. 272A, STREET NO. 6, CENTRAL TOWN, JALANDHAR -144001, PUNJAB
RTN1: : [protected]
RTN2 : : [protected]

Dear sir
We had bought a videocon lcd television, model no.3204, on 26/05/2010
As per the certificate we had been assured to get a sum of rs 11000.00 (Rupees eleven thousand only) on completion of 6 years and 11 months.
We had sent the certificate along with all other requisit documents by speedpost no. Ej[protected].
This document was sent back stating addressee left
Kindly do the needful in expediting the matter.
Thanking you
S. Ghosh
Mobile-[protected], [protected]

Hi,

This is regarding subjected service request number. I have videocon ddb 32 inch led tv, wherein i am facing an issue of black spot on the screen. I have already handover the led to service centre i. E.
Ms electronic, shop no. A-8, 9, 10, 11, 1st floor, sector 27, noida, : near vinayak hospital.

The problem is that no one responding form the service centre that how much time will take to repair the led?

This is to request you that please have a look on this and do the needful asap.

Thanks & regards
Gajendra singh pundier

There is something fishy about the relationship between videocon company and the service centers through which it provides component repair/replacement service to the customers. The complaints registered by the customer is not correctly transmitted/conveyed to the service centers. I wanted the service on saturday and registered a complaint on thursday. Nobody turned up. I registered a complaint again telling that i need service on next saturday....

Iam an hd - 6666 rf setup box user.
On thursday 13th july evening suddenly my d2h remote stopped working.
I made a call to d2h customer service. They asked me to restart my setup box and press * button for 5sec and press ok (Or) any 3 buttons. But there is no use as the remote is not working they registered a complaint and said that as my setup box and remote are in warranty d2h service engineer will come and check and clear the issue by 14th july 01:00 pm.

Then i received registered complaint no on 13th july woid 53119765

On friday 14th july service engineer called to know the problem. As i said that the problem is with remote he said "remote will not have warranty"

And i said "customer service informed me that iam in the warranty period"
From that second onwards he is not lifting my calls. So i called to customer service and said the conversation happened between us and registered a complaint

And received a message of complaint no[protected]
Bu
Even though there is no response from the service engineer

As there is no response till 18th july again on tuesday 18th july. I made call to customer service and registered complaint and the registered complaint no[protected]

Dear videocon,

I got an money back certificate for an amount of inr 6500/-, on purchasing a dth satellite lcd tv model 2201 on 29/05/2010.
It is ready for maturity. Please do share me the process how to get the money from this bond.

I already send a mail to videocon but no response
And contact no [protected] is not working

Anita jayant
[protected]
[protected]@yahoo.com

I bought a 190 l videocon refrigerator on january 23, 2017 from ananda electronics, no 4, renga complex, dindigul main road, karumandapam, trichy - 620001. After few months o[censored]sage, its door had the problem that it was not closing properly. As a result the refrigerator had no cooling effect. I complained the same with the videocon customer service and on july 1, 2017 i received i was given complaint reference number coi[protected], the response code given to me was r45927. On july 2, 2017 technical assistance was given by shri rahul, he said that the door needed repair and the article needed for it will be received within 3 days. Since then i have been continuously calling on[protected] and asking for the door to be repaired. Today is july 17, 2017 and my complaint has not been addressed till date. When i asked the reason for the delay, it was told to me that because of gst the delay is there.

My customer id is 57441683. Mobile [protected] i had activated a la carte pack i badly wanted to deactivated it and want to activate my base pack south silver again kindly deavtivate all my a la carte packs and activate the base pack i am struggling by doing this mistake i had asked customer care centre, they asked me to approach online kindly do help me in changing my pack

Respected Sir/Mam,

Recently we had an error on the screen "Inserted smart card is not valid OR is inserted in the wrong direction (2)

It has been a week reporting to the videocon technicians, but nobody turn back to fix our product error. Please fix this asap.

customer id[protected]

This issue only been fixed after making 400 rupee, I still have a problem now, whereas called customer service, which being told to send technician and pay an amount of 200rs for their visit.

Regards
Fazil

I had purchased videocon model V503630 prod verMOBBV50MA1Y-36D0DAvon shop clues and phone is not working properly in this regards I approached service centre but they asked for invoice /receipt while I shopped it online and invoice is still pending . The validity of guarantee period is quite less and after the purchase services of videocon is very bad kindly find enclosed herewith copy of requisite invoice which is. still pending for necessary remedial action as soon as possible.

I am using videocon d2h service since 5 years, since 3 month i am getting error message e04-4 smart card not inserted properly. I was getting same error message 100 times a day. Customer care executive is not able to solve the issue, they are recommending engineer visit but we need to pay 200/- rs for that! I face this issue 1year ago they charged 750 rs for the hd setup box again it shows same error for that new box and since 3 days i'm not able to view any thing. Their home channels are working fine
If any technical problem at our end then nothing should work right?
I have already complained, waiting for their response. I don't want to waste money for buying these cheap products from videocon d2h

I had a problem with my videocon d2h rf remote. So logged a complaint. Call center gave me call id 52956117 on 7th july 2017 and said that person will visit in 24 hrs. Nobody came even after 36 hrs.

So i called up again and they provided me new id[protected] and i was told that person will visit in 8hrs. Forget bout 8 hrs. Service person didn't come even after 24 hrs.

Again called up and again i was given a brand new complaint id[protected] with same commitment of 8 hrs. Again wait for 24 hrs. Nobody came.. Now this is limit...

I again called customer care in anger and the person told me that tomorrow without fail service person will come.

By god and d2h people grace service person came, but he couldn't resolve the problem, as he found issue in stb, so he changed stb, but he didn't have power adapter (What the heck). Don't know what type of service person he was. Then he told that some other person will come next day. After lot of follow ups new person came. He also couldn't resolve the issue and told that he will come with new remote. But nobody came even after 2 days. I called that person and he told me that some senior person will come from company and will resolve the issue.. But still awaiting...

Actually neither customer service team nor d2h company care about customers. They just want to do the business.. No qualified technicians and no other option other than call center to escalate the issue..

Customer id[protected]

Sunil chavan

Hi team,

No action taken on the complaints raised as per the below details. Could you please take necessary action in this regard already raised multiple times with customer care support team. No action taken it is the case of gross negligence as compressor got replaced in last complaint where engineer left some parts in ac resulting in damaging fan and other stuff.

Del[protected] will be serviced by ajaz[protected], svc point [protected] provide scode s89330 only if satisfactory job done, appt dt-08/07/17, 8:00pm

Have contacted around 10 times with customer care support team in last three days after raising the complaints but not getting any response except the reminder to service center and few numbers to contact directly to contact the service center - vishal service center serving dilshad garden delhi.

No work done in previous complaint raised and charged for service and replacement of capacitors and service charges.

Number given for owner - not in delhi, manish another executive not picking up phone.

Sudhir delhi - videocon all the time busy in meeting don't have time to talk and ask me contact directly with service center can't do anything.

Another number - sachin kathuria not picked up any call forget about the resolution.

I will escalate this to highest level to get it resolved through consumer forum or court.

Many thanks

Deepak kumar singh
Mobile [protected]

Old registration number : [protected], please change old registration number to new registration number: [protected] for customer id:[protected], as soon as possible as i am not able to do this from videocon site ndespit recharging add on pack of r/s 80 i'm not able to activate english movies pack, kindly resolve this matter as soon as possible. That would be highly appreciable..!

Please change the my mobile no. My custmor id no 12489128. Forget the old mobile no. My new mobile no is [protected]

Dear Sir,
I want to change this mob. No. [protected] instead of [protected] and zip code 755049 instead of 755044 from my d2h hd id[protected]. And resister a complain against faulty of rf remote with warranty.
Kindly accept my complain as soon as possible.
Thanking you
Debashis Behera
[protected]

Dear sir,
Due to home service remove dust from tv and after on led picture not shows and only volume is come and after switch off and long time led on picture shows in half mode them family member take led and go to service center
My led is under warranty and his picture shows in half and local service engineer tole such type problem not cover under warranty and estimate given for repair is rs-23000 (Twenty thousand) told sir this is right or wrong.

Kindly solve such problem.

Note - 10 month se paisa jama kar rehe the led ke liye aab ye haal hai.

The channel was officially launched on 28 May this year. Tata Sky has launched it. Like it was the case last year with Select HD 1/2, Videocon are once again agitating its customers by not launching the channel. Wimbledon is currently going on but still no signs of launching it. There are many people like me who don't have a HD connection where most of the main events are being telecasted. A kind request to Videocon to start its broadcast.

Have lodged complaint no.52927499 on 6th july for non working of d2h but nobody bothers to attend till today i.e. 8th july. Made numerous complaint after that and everytime a new complaint number is given but the problem is not getting resolved. No technician has come to repair the same and the balance is getting reduced day by day. Videocon shd refund the amount to me because my d2h is not working

We had raised a request for relacation of D2h and its been 4 days, its not done. More than that everyday they are called us in the morning and promised to visit by 10-12 and after 12 they calls again and says that they couldnt come so they will be vising by 4-6. So far they cheated us like this 6-7 times. Why are the making us to wait if they dont have a plan to visit.

They are real cheaters. Extremely poor service by videocon. We are so much frustrated. We lost so much time.

Cust ID[protected].
Electronic City