Claimed

Videocon Industries Complaints & Reviews

2.3
Updated: Dec 16, 2025
Complaints 4628
Resolved
2094
Unresolved
2534
Contacts

File a complaint to Videocon Industries

Having problems with Videocon Industries?

File a complaint and get it resolved by Videocon Industries customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Videocon Industries reviews & complaints page 126

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
NaveenKumarV
from Bengaluru, Karnataka
Jul 21, 2017
Resolved
Report
Copy
Resolved

Address: Aurangabad, Maharashtra, 431105

We have sent money back certificate along with needful documents to the address they asked through registered post. The acknowledged the same and asked for pan copy. We completed in providing all the needful documents to them.

There on they stopped responding for us through email. Given phone number does not work.

Address and phone number shared by them
Bmo dept,
Videocon industries ltd,
14 km stone, aurangabad-paithan road,
Village chitegaon, tq: paithan
Dist: aurangabad 431105
Maharashtra.
Contact no –[protected]

Attaching the mail converstion below :
Aug 26, 2017
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Jul 21, 2017
Updated by NaveenKumarV
Gmail Converstion for reference :

Dear Videocon,

What is the status on encashing the money back certificate number 6429.

Thanks & regards
====================
Naveen Kumar Vemula,
BANGALORE
ph no: [protected](Ban)
====================

On Mon, Jul 17, 2017 at 9:43 AM, naveen kumar <[protected]@gmail.com> wrote:
Dear Videocon,

As requested by you i have sent the scan copy of the PAN Card in the mail. And requested documents for the maturity of the bond in post.
Postal details tracking number : RK[protected]IN
This is delivered on 13/May/2017.
You have acknowledged the same in the mail.

You haven't sent any cheque till date. What is the status of the payment. If posted the cheque, request to share me the details of the tracking.

Thanks & regards
====================
Naveen Kumar Vemula,
BANGALORE
ph no: [protected](Ban)
====================

[protected] Forwarded message[protected]
From: naveen kumar <[protected]@gmail.com>
Date: Wed, Jun 21, 2017 at 4:33 PM
Subject: Re: Confirmation of Receipt of Bond Certificate
To: BMO Support <[protected]@vgmail.in>

Dear Videocon,

Please find the pan card scan copy attached in the mail and do needful at the earliest.
I opt for money only.

Thanks & regards
====================
Naveen Kumar Vemula,
BANGALORE
ph no: [protected](Ban)
====================

On Wed, Jun 21, 2017 at 4:09 PM, BMO Support <[protected]@vgmail.in> wrote:
Dear Customer,

We have received your bond certificate no 6429, we are on the process of redemption of the said certificate.

Please note we have not received following document. You can send scan copy on mail accordingly.

1) Pan card

Please send above documents immediately to get the redemption amount at the earliest.

You can also avail any Videocon product to avoid the loss of TDS amount & benefit of discount.

Kindly bear with us till the time.

Thanks & Regards, ?

BMO Team

cid:image001.[protected]@01D2E066.F305B810


From: naveen kumar [mailto:[protected]@gmail.com]
Sent: 08 May, 2017 10:55 AM
To: [protected]@videoconmail.com; [protected]@vgmail.in; [protected]@vgmil.in; [protected]@d2h.com
Subject: Request to share the process of cashing the money back certificate.

Dear Videocon,

I got an money back certificate for an mount of INR 6500/-, on purchasing a DTH Satellite LCD TV model 2201 on 25/06/2010.
It is ready for maturity. Please do share me the address to which i need to send this money back certificate.

Attaching the certificate scan copy along with the Bill scan copy in the mail.



Thanks & regards
====================
Naveen Kumar Vemula,
BANGALORE
ph no: [protected](Ban)
====================

---
[ scanned by Net Protector AntiVirus. ]
Verified Support
Jul 22, 2017
Videocon Industries Customer Care's response
Dear NaveenKumarV,

Greetings from Customer Support Team!

Congratulations on the maturity of the “Paisa Vasool Offer” bond!

We request you to send the original physical copy of the bond along with a self-attested ID proof copy of the bondholder to the below address:

BMO Dept., Videocon Industries Ltd, 14 Km Stone,
Aurangabad-Paithan Road,
Village Chitegaon To: Paithan Dist: Aurangabad

We will be able to start working on your claim, only after receiving the above requested documents.

Do keep a copy of the original document for future reference.

For any further assistance, please feel free to get in touch with us.

Contact No[protected], +91-[protected]
Email - [protected]@videoconmail.com

Thank you for your cooperation.

Warm Regards,
Videocon Customer Support Team
Jul 22, 2017
Updated by NaveenKumarV
I have already sent the signed physical documents as requested by you. Videocon has acknowledged the receiving of receipts. See the above mail conversation. Adding the scan copy of certificate for reference. Also attaching the tracking details of the registered post

Verified Support
Jul 24, 2017
Videocon Industries Customer Care's response
Dear NaveenKumarV,

Thanks for sharing the detail our concern team will contact you.For any further assistance, please feel free to get in touch with us.

Contact No[protected], +91-[protected]
Email - [protected]@videoconmail.com

Thank you for your cooperation.

Warm Regards,
Videocon Customer Support Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    nijjar
    from Delhi, Delhi
    Jul 20, 2017
    Resolved
    Report
    Copy
    Resolved

    Address: 144001

    Dear sir,

    KINDLY CORRECT MY NAME AND ADDRESS AS UNDER

    Customer ID: 84215674
    Name : KULDEEP KAUR
    Address : :H.NO. 272A, STREET NO. 6, CENTRAL TOWN, JALANDHAR -144001, PUNJAB
    RTN1: : [protected]
    RTN2 : : [protected]
    Aug 28, 2017
    Complaint marked as Resolved 
    Verified Support
    Jul 28, 2017
    Videocon Industries Customer Care's response
    Dear Customer,

    Request you to write to us at [protected]@d2h.com to help you better in this regard.

    Warm Regards,
    Videocon d2h Team
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      I
      indiainstrument
      from Patna, Bihar
      Jul 19, 2017
      Resolved
      Report
      Copy
      Resolved

      Address: Ranchi, Jharkhand, 834009
      Website: Video con paisa vasool

      Dear sir
      We had bought a videocon lcd television, model no.3204, on 26/05/2010
      As per the certificate we had been assured to get a sum of rs 11000.00 (Rupees eleven thousand only) on completion of 6 years and 11 months.
      We had sent the certificate along with all other requisit documents by speedpost no. Ej[protected].
      This document was sent back stating addressee left
      Kindly do the needful in expediting the matter.
      Thanking you
      S. Ghosh
      Mobile-[protected], [protected]
      Aug 20, 2017
      Complaint marked as Resolved 
      Videocon Industries customer support has been notified about the posted complaint.
      Verified Support
      Jul 20, 2017
      Videocon Industries Customer Care's response
      Dear Indiainstrument,

      Greetings from Customer Support Team!

      Congratulations on maturity of the “Paisa Vasool Offer” bond!

      We request you to send the original physical copy of the bond along with a self-attested ID proof copy of the bondholder to the below address:

      BMO Dept., Videocon Industries Ltd, 14 Km Stone,
      Aurangabad-Paithan Road,
      Village Chitegaon To: Paithan Dist: Aurangabad

      We will be able to start working on your claim, only after receiving the above requested documents.

      Do keep a copy of the original document for future reference.

      For any further assistance, please feel free to get in touch with us.

      Contact No[protected]
      Email - [protected]@videoconmail.com

      Thank you for your cooperation.

      Warm Regards,
      Videocon Customer Support Team
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        G
        gajendra pundier
        Jul 19, 2017
        Resolved
        Report
        Copy
        Resolved

        Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

        Hi,

        This is regarding subjected service request number. I have videocon ddb 32 inch led tv, wherein i am facing an issue of black spot on the screen. I have already handover the led to service centre i. E.
        Ms electronic, shop no. A-8, 9, 10, 11, 1st floor, sector 27, noida, : near vinayak hospital.

        The problem is that no one responding form the service centre that how much time will take to repair the led?

        This is to request you that please have a look on this and do the needful asap.

        Thanks & regards
        Gajendra singh pundier
        Aug 24, 2017
        Complaint marked as Resolved 
        Videocon Industries customer support has been notified about the posted complaint.
        Verified Support
        Jul 20, 2017
        Videocon Industries Customer Care's response
        Dear Gajendra Singh Pundier,
        Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
        Thank You for your cooperation.

        Regards,
        Videocon Customer Support Team
        Verified Support
        Jul 22, 2017
        Videocon Industries Customer Care's response
        Dear Gajendra Singh Pundier,
        Kindly share your alternate no. so that our team get in touch you and may assist your concern.
        Regards,
        Videocon Customer Support Team
        Respected Sir/Mam,

        Recently we had an error on the screen "Inserted smart card is not valid OR is inserted in the wrong direction (2)

        It has been a week reporting to the videocon technicians, but nobody turn back to fix our product error. Please fix this asap.

        customer id[protected]
        Videocon Industries Customer Care's response, Jul 21, 2017
        Verified Support
        Dear Customer,

        Request you to write to us at [email protected] to help you better in this regard.

        Warm Regards,
        Videocon d2h Team
        sfazil's reply, Sep 28, 2017
        you charge a customer for watching your channel and for not viewing channel
        Anything is money, which makes my complaint or issue fix.
        sfazil's reply, Sep 28, 2017
        Sir, contacting customer care, only saying to send technician for which we would have to pay INR 200,

        I still have problem, I can't pay every time for their visit, Please understand our concern.
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          C
          citizen123
          from Mumbai, Maharashtra
          Jul 18, 2017
          Resolved
          Report
          Copy
          Resolved

          videocon washing machine service center support

          Address: 400709

          There is something fishy about the relationship between videocon company and the service centers through which it provides component repair/replacement service to the customers. The complaints registered by the customer is not correctly transmitted/conveyed to the service centers. I wanted the service on saturday and registered a complaint on thursday. Nobody turned up. I registered a complaint again telling that i need service on next saturday....
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          R
          Rama Chandra Dhannani
          from Delhi, Delhi
          Jul 18, 2017
          Resolved
          Report
          Copy
          Resolved

          Address: 507115

          Iam an hd - 6666 rf setup box user.
          On thursday 13th july evening suddenly my d2h remote stopped working.
          I made a call to d2h customer service. They asked me to restart my setup box and press * button for 5sec and press ok (Or) any 3 buttons. But there is no use as the remote is not working they registered a complaint and said that as my setup box and remote are in warranty d2h service engineer will come and check and clear the issue by 14th july 01:00 pm.

          Then i received registered complaint no on 13th july woid 53119765

          On friday 14th july service engineer called to know the problem. As i said that the problem is with remote he said "remote will not have warranty"

          And i said "customer service informed me that iam in the warranty period"
          From that second onwards he is not lifting my calls. So i called to customer service and said the conversation happened between us and registered a complaint

          And received a message of complaint no[protected]
          Bu
          Even though there is no response from the service engineer

          As there is no response till 18th july again on tuesday 18th july. I made call to customer service and registered complaint and the registered complaint no[protected]
          Jul 18, 2017
          Complaint marked as Resolved 
          Self solved the problem with the help of Google
          Videocon Industries customer support has been notified about the posted complaint.
          Verified Support
          Jul 19, 2017
          Videocon Industries Customer Care's response
          Dear Rama,

          Thank you for sharing your details with us. We will have someone contact you as soon as possible.

          Warm Regards,
          Videocon d2h Team
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Ankit Jayant
            from Delhi, Delhi
            Jul 18, 2017
            Resolved
            Report
            Copy
            Resolved

            Address: Bulandshahr, Uttar Pradesh

            Dear videocon,

            I got an money back certificate for an amount of inr 6500/-, on purchasing a dth satellite lcd tv model 2201 on 29/05/2010.
            It is ready for maturity. Please do share me the process how to get the money from this bond.

            I already send a mail to videocon but no response
            And contact no [protected] is not working

            Anita jayant
            [protected]
            [protected]@yahoo.com
            Aug 19, 2017
            Complaint marked as Resolved 
            Videocon Industries customer support has been notified about the posted complaint.
            Verified Support
            Jul 19, 2017
            Videocon Industries Customer Care's response
            Dear Ankit Jayant,
            Greetings from Customer Support Team!

            Congratulations on maturity of the “Paisa Vasool Offer” bond!

            We request you to send the original physical copy of the bond along with a self-attested ID proof copy of the bondholder to the below address:

            BMO Dept., Videocon Industries Ltd, 14 Km Stone,
            Aurangabad-Paithan Road,
            Village Chitegaon To: Paithan Dist: Aurangabad

            We will be able to start working on your claim, only after receiving the above requested documents.

            Do keep a copy of the original document for future reference.

            For any further assistance, please feel free to get in touch with us.

            Contact No[protected]
            Email - [protected]@videoconmail.com

            Thank you for your cooperation.

            Warm Regards,
            Videocon Customer Support Team
            Aug 23, 2017
            Updated by Ankit Jayant
            I already send all the required documents but still not get any response.

            [protected]@yahoo.com
            [protected]

            Plz change my registered mobile nomber. Name-Abul Kalam Azad, customer id[protected], old number-[protected], new number-[protected]
            Videocon Industries Customer Care's response, Jul 21, 2017
            Verified Support
            Dear Abul,

            Thank you for sharing your details with us. We will have someone contact you as soon as possible.

            Warm Regards,
            Videocon d2h Team
            Videocon Industries Customer Care's response, Jul 21, 2017
            Verified Support
            Dear Abul,

            As requested we have made the necessary changes in our record.

            Warm Regards,
            Videocon d2h Team
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Prabhat Singh Negi
              from Tiruchirappalli, Tamil Nadu
              Jul 17, 2017
              Resolved
              Report
              Copy
              Resolved

              Address: 620001

              I bought a 190 l videocon refrigerator on january 23, 2017 from ananda electronics, no 4, renga complex, dindigul main road, karumandapam, trichy - 620001. After few months o[censored]sage, its door had the problem that it was not closing properly. As a result the refrigerator had no cooling effect. I complained the same with the videocon customer service and on july 1, 2017 i received i was given complaint reference number coi[protected], the response code given to me was r45927. On july 2, 2017 technical assistance was given by shri rahul, he said that the door needed repair and the article needed for it will be received within 3 days. Since then i have been continuously calling on[protected] and asking for the door to be repaired. Today is july 17, 2017 and my complaint has not been addressed till date. When i asked the reason for the delay, it was told to me that because of gst the delay is there.
              Aug 30, 2017
              Complaint marked as Resolved 
              Videocon Industries customer support has been notified about the posted complaint.
              Jul 16, 2017
              Jai Ganesan's response
              Date 16/07/2017
              Verified Support
              Jul 17, 2017
              Videocon Industries Customer Care's response
              Dear Prabhat Singh Negi,

              Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
              Thank You for your cooperation.

              Regards,
              Videocon Customer Support Team
              Verified Support
              Jul 28, 2017
              Videocon Industries Customer Care's response
              Dear Prabhat Singh Negi,
              We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance.

              Regards,
              Videocon Customer Support Team
              Dear Sir. My name Venkatesh my Custmer Id[protected] but I wroungly recharge customer ID[protected] amount RS 166 transaction ID vid[protected]. So please refund my immediately . then recharge the my ID[protected] . RS. 166. Recharge website mobikwik and date 20/07/2017 then I attach the invoice copy in mobikwik website Thanking you by. Venkatesh
              Videocon Industries Customer Care's response, Jul 18, 2017
              Verified Support
              Dear Jai,

              Thank you for sharing your details with us. We will have someone contact you as soon as possible.

              Warm Regards,
              Videocon d2h Team
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                G
                gohal
                from Srinagar, Jammu and Kashmir
                Jul 15, 2017
                Resolved
                Report
                Copy
                Resolved

                Address: 192232
                Website: [email protected]

                My customer id is 57441683. Mobile [protected] i had activated a la carte pack i badly wanted to deactivated it and want to activate my base pack south silver again kindly deavtivate all my a la carte packs and activate the base pack i am struggling by doing this mistake i had asked customer care centre, they asked me to approach online kindly do help me in changing my pack
                Aug 18, 2017
                Complaint marked as Resolved 
                Videocon Industries customer support has been notified about the posted complaint.
                Verified Support
                Jul 17, 2017
                Videocon Industries Customer Care's response
                Dear Customer,

                Thank you for sharing your details with us. We will have someone contact you as soon as possible.

                Warm Regards,
                Videocon d2h Team
                Verified Support
                Jul 17, 2017
                Videocon Industries Customer Care's response
                Dear Customer,

                We would like to inform you that your request for package change to “South Silver” pack has been processed with effect from July 17, 2017 and you will be charged Rs. 235/- per month for “South Silver” package subscription.

                Warm Regards,
                Videocon d2h Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  sfazil
                  from Hyderabad, Telangana
                  Sep 28, 2017
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: 600107

                  Respected Sir/Mam,

                  Recently we had an error on the screen "Inserted smart card is not valid OR is inserted in the wrong direction (2)

                  It has been a week reporting to the videocon technicians, but nobody turn back to fix our product error. Please fix this asap.

                  customer id[protected]

                  This issue only been fixed after making 400 rupee, I still have a problem now, whereas called customer service, which being told to send technician and pay an amount of 200rs for their visit.

                  Regards
                  Fazil
                  Nov 5, 2017
                  Complaint marked as Resolved 
                  Videocon Industries customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 29, 2017
                  Videocon Industries Customer Care's response
                  Dear Sfazil, ,

                  Thank you for sharing your details with us. We will have someone contact you as soon as possible.

                  Warm Regards,
                  Videocon d2h Team
                  Doesn't live streaming of India versus Australia odi match
                  they blocked doordarshan DD national Chanel
                  In my knowledge it is compulsory for each and every dth company to show doordarshan
                  Videocon Industries Customer Care's response, Oct 4, 2017
                  Verified Support
                  Dear Kamlesh,

                  We would like to inform you that as per the Supreme court orders, DTH platforms have been barred from showing major sporting actions, retransmitted through DD channels, DD national in this case To continue watching the sporting event, kindly switch to Star Sports 1, Star Sports Hindi 1, Star Sports 1 HD or Star Sports Hindi 1 HD.

                  Warm Regards,
                  Videocon d2h Team
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Deepu Anand
                    from Nagram, Uttar Pradesh
                    Jul 14, 2017
                    Report
                    Copy

                    Website: Shop clues.com

                    I had purchased videocon model V503630 prod verMOBBV50MA1Y-36D0DAvon shop clues and phone is not working properly in this regards I approached service centre but they asked for invoice /receipt while I shopped it online and invoice is still pending . The validity of guarantee period is quite less and after the purchase services of videocon is very bad kindly find enclosed herewith copy of requisite invoice which is. still pending for necessary remedial action as soon as possible.
                    Videocon Industries customer support has been notified about the posted complaint.
                    Dear Deepu Anand,
                    Sorry for the inconvenience. Kindly share the following information at [protected]@vmhd.in so that our team can assist you

                    Jobsheet number.:
                    IMEI Number:
                    Contact Number:
                    Location:

                    Regards,
                    Videocon Mobiles Customer Support Team
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      D
                      dinnudinesh1
                      from Hyderabad, Telangana
                      Jul 14, 2017
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Hyderabad, Andhra Pradesh, 500092
                      Website: www.videocond2h.com

                      I am using videocon d2h service since 5 years, since 3 month i am getting error message e04-4 smart card not inserted properly. I was getting same error message 100 times a day. Customer care executive is not able to solve the issue, they are recommending engineer visit but we need to pay 200/- rs for that! I face this issue 1year ago they charged 750 rs for the hd setup box again it shows same error for that new box and since 3 days i'm not able to view any thing. Their home channels are working fine
                      If any technical problem at our end then nothing should work right?
                      I have already complained, waiting for their response. I don't want to waste money for buying these cheap products from videocon d2h
                      Aug 24, 2017
                      Complaint marked as Resolved 
                      Videocon Industries customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 15, 2017
                      Videocon Industries Customer Care's response
                      Dear Customer,

                      Request you to write to us at [protected]@d2h.com to help you better in this regard.

                      Warm Regards,
                      Videocon d2h Team
                      I have normal d2h connection (not HD). I have sports golden sports pack. I want to see new channel 'Star sports select' . I don't have HD tv / settop box so cant have HD channel. I had called customer care but they say Star sports select is only on HD set top box. It is available on tata sky so why cant on Videocon d2h.
                      Videocon Industries Customer Care's response, Jul 18, 2017
                      Verified Support
                      Dear Shailendra,

                      Request you to write to us at [email protected] to help you better in this regard.

                      Warm Regards,
                      Videocon d2h Team
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        sunil8719
                        from Mumbai, Maharashtra
                        Jul 13, 2017
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: 400042
                        Website: Videocon D2H

                        I had a problem with my videocon d2h rf remote. So logged a complaint. Call center gave me call id 52956117 on 7th july 2017 and said that person will visit in 24 hrs. Nobody came even after 36 hrs.

                        So i called up again and they provided me new id[protected] and i was told that person will visit in 8hrs. Forget bout 8 hrs. Service person didn't come even after 24 hrs.

                        Again called up and again i was given a brand new complaint id[protected] with same commitment of 8 hrs. Again wait for 24 hrs. Nobody came.. Now this is limit...

                        I again called customer care in anger and the person told me that tomorrow without fail service person will come.

                        By god and d2h people grace service person came, but he couldn't resolve the problem, as he found issue in stb, so he changed stb, but he didn't have power adapter (What the heck). Don't know what type of service person he was. Then he told that some other person will come next day. After lot of follow ups new person came. He also couldn't resolve the issue and told that he will come with new remote. But nobody came even after 2 days. I called that person and he told me that some senior person will come from company and will resolve the issue.. But still awaiting...

                        Actually neither customer service team nor d2h company care about customers. They just want to do the business.. No qualified technicians and no other option other than call center to escalate the issue..

                        Customer id[protected]

                        Sunil chavan
                        Aug 18, 2017
                        Complaint marked as Resolved 
                        Videocon Industries customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 14, 2017
                        Videocon Industries Customer Care's response
                        Dear Sunil,

                        Thank you for sharing your details with us. We will have someone contact you as soon as possible.

                        Warm Regards,
                        Videocon d2h Team
                        Verified Support
                        Jul 15, 2017
                        Videocon Industries Customer Care's response
                        Dear Sunil,

                        We would like to inform you that your issue has been resolved by our backed team. Thank you.

                        Warm Regards,
                        Videocon d2h Team
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          D
                          Deepak kumar Singh
                          from Noida, Uttar Pradesh
                          Jul 13, 2017
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: New Delhi, Delhi, 110095
                          Website: Videocon

                          Hi team,

                          No action taken on the complaints raised as per the below details. Could you please take necessary action in this regard already raised multiple times with customer care support team. No action taken it is the case of gross negligence as compressor got replaced in last complaint where engineer left some parts in ac resulting in damaging fan and other stuff.

                          Del[protected] will be serviced by ajaz[protected], svc point [protected] provide scode s89330 only if satisfactory job done, appt dt-08/07/17, 8:00pm

                          Have contacted around 10 times with customer care support team in last three days after raising the complaints but not getting any response except the reminder to service center and few numbers to contact directly to contact the service center - vishal service center serving dilshad garden delhi.

                          No work done in previous complaint raised and charged for service and replacement of capacitors and service charges.

                          Number given for owner - not in delhi, manish another executive not picking up phone.

                          Sudhir delhi - videocon all the time busy in meeting don't have time to talk and ask me contact directly with service center can't do anything.

                          Another number - sachin kathuria not picked up any call forget about the resolution.

                          I will escalate this to highest level to get it resolved through consumer forum or court.

                          Many thanks

                          Deepak kumar singh
                          Mobile [protected]
                          Aug 19, 2017
                          Complaint marked as Resolved 
                          Videocon Industries customer support has been notified about the posted complaint.
                          Jul 13, 2017
                          Updated by Deepak kumar Singh
                          No action taken on the complaints raised for the same
                          Verified Support
                          Jul 14, 2017
                          Videocon Industries Customer Care's response
                          Dear Deepak kumar Singh,
                          Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
                          Thank You for your cooperation.

                          Regards,
                          Videocon Customer Support Team
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Apoorva Ranjan
                            from Malappuram, Kerala
                            Jul 12, 2017
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Vaishali, Bihar, 844101
                            Website: Videocon d2h

                            Old registration number : [protected], please change old registration number to new registration number: [protected] for customer id:[protected], as soon as possible as i am not able to do this from videocon site ndespit recharging add on pack of r/s 80 i'm not able to activate english movies pack, kindly resolve this matter as soon as possible. That would be highly appreciable..!
                            Aug 14, 2017
                            Complaint marked as Resolved 
                            Videocon Industries customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 13, 2017
                            Videocon Industries Customer Care's response
                            Dear Apoorva,

                            Thank you for sharing your details with us. We will have someone contact you as soon as possible.

                            Warm Regards,
                            Videocon d2h Team
                            Verified Support
                            Jul 13, 2017
                            Videocon Industries Customer Care's response
                            Dear Apoorva,

                            We would like to inform you that mobile number # [protected] has been updated in our records as registered telephone numbers of your d2h account.

                            Warm Regards,
                            Videocon d2h Team
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              sukhi singh
                              from Kolkata, West Bengal
                              Jul 11, 2017
                              Report
                              Copy

                              Address: Kapurthala, Punjab, 144819
                              Website: [email protected]

                              Please change the my mobile no. My custmor id no 12489128. Forget the old mobile no. My new mobile no is [protected]
                              Jul 11, 2017
                              Updated by sukhi singh
                              Please change the my mobile no. My custmor id no 12489128. Forget the old mobile no. My new mobile no is [protected]
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                D
                                debashis behera
                                from Port Blair, Andaman and Nicobar Islands
                                Jul 11, 2017
                                Report
                                Copy

                                Address: 755049

                                Dear Sir,
                                I want to change this mob. No. [protected] instead of [protected] and zip code 755049 instead of 755044 from my d2h hd id[protected]. And resister a complain against faulty of rf remote with warranty.
                                Kindly accept my complain as soon as possible.
                                Thanking you
                                Debashis Behera
                                [protected]
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  B
                                  Birendra Das
                                  from Dhanbad, Jharkhand
                                  Jul 10, 2017
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Deoghar, Jharkhand, 814114
                                  Website: videoconworld.com

                                  Dear sir,
                                  Due to home service remove dust from tv and after on led picture not shows and only volume is come and after switch off and long time led on picture shows in half mode them family member take led and go to service center
                                  My led is under warranty and his picture shows in half and local service engineer tole such type problem not cover under warranty and estimate given for repair is rs-23000 (Twenty thousand) told sir this is right or wrong.

                                  Kindly solve such problem.

                                  Note - 10 month se paisa jama kar rehe the led ke liye aab ye haal hai.
                                  Aug 19, 2017
                                  Complaint marked as Resolved 
                                  Videocon Industries customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 11, 2017
                                  Videocon Industries Customer Care's response
                                  Dear Birendra Das,
                                  We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

                                  In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

                                  Regards,
                                  Videocon Customer Support Team
                                  Verified Support
                                  Jul 12, 2017
                                  Videocon Industries Customer Care's response
                                  Dear Birendra Das,

                                  We are sorry for the experience you had. Please share your complaint ID and registered mobile number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

                                  In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

                                  Regards,
                                  Videocon Customer Support Team
                                  Verified Support
                                  Jul 18, 2017
                                  Videocon Industries Customer Care's response
                                  Dear Birendra Das,
                                  We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

                                  Regards,
                                  Videocon Customer Support Team
                                  Complain ID is 1624923
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    H
                                    Himansh11
                                    from Delhi, Delhi
                                    Jul 9, 2017
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: New Delhi, Delhi, 110018

                                    The channel was officially launched on 28 May this year. Tata Sky has launched it. Like it was the case last year with Select HD 1/2, Videocon are once again agitating its customers by not launching the channel. Wimbledon is currently going on but still no signs of launching it. There are many people like me who don't have a HD connection where most of the main events are being telecasted. A kind request to Videocon to start its broadcast.
                                    Aug 18, 2017
                                    Complaint marked as Resolved 
                                    Videocon Industries customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 10, 2017
                                    Videocon Industries Customer Care's response
                                    Dear Himansh,

                                    We would like to inform you that Star Sports Select HD 1 & 2 is available in our platform. Request you to visit the below link for the same.

                                    http://www.videocond2h.com/wsc/a_la_carte_pack.aspx

                                    Warm Regards,
                                    Videocon d2h Team
                                    Verified Support
                                    Jul 17, 2017
                                    Videocon Industries Customer Care's response
                                    Dear Customer,

                                    Request you to write to us at [protected]@d2h.com to help you better in this regard.

                                    Warm Regards,
                                    Videocon d2h Team
                                    My videocon id[protected].My old number [protected]. My new number is [protected]. Plz change
                                    I spoke to a Videocon D2H customer care executive today and learnt that Star Sports Select 1 & 2 (SD) are still not available on the platform. If this is Videocon's attempt to force subscribers to upgrade to HD, then it is criminal. I'd rather switch to another provider than upgrade on your platform.
                                    The customer service of Videocon d2h is quoting that "they'll add the channel based on customer base's demand". Probably this is their way of "avoiding" the customer's actual demands. All other major dth providers are broadcasting the Star Sports Select SD channels. Moreover, even local cable tv providers have added these two channels. Just don't understand why Videocon d2h is fooling it's customer base by not broadcasting star sports select sd 1 and 2. This way they are forcing people to migrate to other dth providers. The English Premier League (EPL), Bundesliga and F1 racing will supposedly will air on star sports select channels. If by that they don't add these two channels I'll move on any other dth service.
                                    It's pathetic not to have star sports select 1 and 2 in videocon. Have called their customer care and demanded n number of times.. Still no update. Its better to move to tata sky. Missing most of the epl matches because of it.
                                    Videocon Industries Customer Care's response, Nov 20, 2017
                                    Verified Support
                                    Dear Jencil,

                                    Currently we do have Star sports Select 1 & 2 HD. However we are trying to add SD on our platform. Request your patience in the interim.

                                    Warm Regards,
                                    Videocon d2h Team
                                    T P S Baratwaj's reply, Feb 3, 2018
                                    Me too have done so many times and they have not yet provided these channels...
                                    Star sports select 1 and 2 are not still available on videocon d2h...Its betraying your customer where you can provide HD channels and not SD channels and could not understand how they are saying resolved since our complaint not resolved...
                                    Videocon Industries Customer Care's response, Feb 3, 2018
                                    Verified Support
                                    Dear Baratwaj,

                                    We are constantly working on to bringing more channels on our platform for the benefit of our subscribers. Stay tuned to our website for any further updates in this regard.

                                    Warm Regards,
                                    Videocon d2h Team
                                    Helpful
                                    Found this helpful?
                                    5 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      Rajesh2013
                                      from Kalyan, Maharashtra
                                      Jul 8, 2017
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Thane, Maharashtra, 421301
                                      Website: Videocond2h.com

                                      Have lodged complaint no.52927499 on 6th july for non working of d2h but nobody bothers to attend till today i.e. 8th july. Made numerous complaint after that and everytime a new complaint number is given but the problem is not getting resolved. No technician has come to repair the same and the balance is getting reduced day by day. Videocon shd refund the amount to me because my d2h is not working
                                      Aug 20, 2017
                                      Complaint marked as Resolved 
                                      Videocon Industries customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 10, 2017
                                      Videocon Industries Customer Care's response
                                      Dear Rajesh,

                                      Thank you for sharing your details with us. We will have someone contact you as soon as possible.

                                      Warm Regards,
                                      Videocon d2h Team
                                      Jul 13, 2017
                                      Updated by Rajesh2013
                                      Complaint solved
                                      Thanks
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit