Videocon Industries Complaints & Reviews

Poor signal issue complain

Within 1 month today i have submitted 3rd time complain about the poor signal.
But, every time customer care is telling that within 24 hr. Our representative will visit and resolve your issue. But, till today i am waiting for the same.

Today it was height of the irrisponsibility that your customer care told me that till now no complain has been registered. Earlier i have made complain twice, but it was not been rehistered. That is the reason why technician has visited.

Help me out. Otherwise refund my money and i will go for other services.

Dear sir
My dth cust id[protected], few day i have found my all chanles working very well but national chanle picture is still and only sound coming today i talk with videocon dth customer care they said 200 ra for national chanle services but i found this their network error but they will wrongly charge me please help
My number:-[protected]
My mail [protected]@gmail.com

Really a worst service from videocon d2h. After a recharge on[protected], thought to have the videocon d2h services. But had a 'channel not available' problem for which i raised a complaint. Which they said will be resolved within 24 hours. Which until now on[protected] is not resolved. Had nearly 10-15 calls made to their service centres. Even called the nodal officer, but videocon has worse reputation altogether as shown by their team.
I know its out of question that these guys will refund...
When will india have good ranking in service.
Country is getting shamed due to this so called videocon.
I shall post the same on the facebook page so that rest of world knows about this!

Cochin service team contact nr. [protected]
I'am from cochin, kerala.
My customer id.[protected].

My D2H account number is[protected], and Everytime we recharge through Paytm/online and we have to wait for 6-7 days to restart our cable services. That too when we call to customer care. In total we have lost almost 25+ days of services due to this, and paid unnecessary to you guys. I need a compensation of this now. Either provide a 25 days of free services or payback my money. For this when I have sent the email to Videocon. I received very dissatisfactory reply.

I st reply We would like to inform you that currently your product with customer ID –[protected] is out of warranty and therefore as a company service policy there will be service visit charge of Rs. 200/- applicable and In case of any defective part/product replacement required necessary charges will be communicated by the service engineer during the time of visit. We request you to please click on the link given below for more details regarding service charges.

When I have resent the email to read it properly then I received below reply, that we have not received complaint from you, hence no waiver is applicable.

What the nonsense was this, I didn't understand. That you recharge and dont get services until you call to customer care. Means you give money freely to them.

Dear ranjan,

May i get permanent solution instead of daily followups, either will have to go thru legal process???

Regards
Aalok sharma.

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On jun 8, 2017 11:43 am, ranjan sarkar wrote:
Dear vinod,

Please confirm.

Regards

Ranjan sarkar

Zsm-service (Gujarat/mp/cg)

M:[protected]

From: [protected]@yahoo.com [mailto:[protected]@yahoo.com]
Sent: thursday, june 8, 2017 10:18 am
To: sanjay deshlahara
Cc: deepak. [protected]@vgmail.in; 'videocon customer care'; abhijeet. [protected]@vgmail.in; [protected]@vgmail.in; manoj. [protected]@vgmail.in; 'ranjan sarkar'
Subject: re: led tv not working

Dear mr. Ranjan,

Pls let me know the expected date of replacement, as third week also going to finish, really disappointing your service and replacement process.

On jun 6, 2017 12:16 pm, sanjay deshlahara wrote:

Dear sir,

Our technician already visited at customer premises & found that panel problem.

As per our commercial team there is not available the required model (Ledtvvkc40fh-zma1), hence it is delayed.

We have already sent request mail for the same model in ibt.

Warm regard,

Sanjay deshlahara

Bsm-raipur (Cg)

Mobile-#[protected]

Logo

From: ranjan sarkar [mailto:[protected]@vgmail.in]
Sent: tuesday, june 6, 2017 11:02 am
To: [protected]@yahoo.com; [protected]@vgmail.in; 'videocon customer care'; abhijeet. [protected]@vgmail.in; manoj. [protected]@vgmail.in; deepak. [protected]@vgmail.in; sanjay deshlahara - bsm - rai
Subject: re: led tv not working

Dear sanjay,

Revert immediately.

Regards

Ranjan sarkar

Zsm-service (Gujarat/mp/cg)

M:[protected]

From: [protected]@yahoo.com [mailto:[protected]@yahoo.com]
Sent: tuesday, june 6, 2017 10:58 am
To: ranjan sarkar; [protected]@vgmail.in; videocon customer care; abhijeet. [protected]@vgmail.in; manoj. [protected]@vgmail.in; deepak. [protected]@vgmail.in
Subject: re: led tv not working

Dear mr. Ranjan,

Complaint number - rai[protected]

Need your intervention, as there is nobody responded properly, two weeks has gone but tv not repaired/replaced till yet. This kind of services is not acceptable.

Regards,
Aalok sharma

On jun 5, 2017 7:31 am, [protected]@yahoo.com wrote:

May i know the status till yet issue not resolved. Almost 15 days has gone???.

Regards
Aalok sharma

On may 27, 2017 8:55 pm, aalok sharma wrote:

Complaint number - rai[protected].

This is very frustrating job that till yet engineer not visited and almost has gone one week. This kind of service really discouraging to discontinue of videocon products.

Till yet i have talked with customer care number of times as well as mr. Bhanu (Engineer - [protected]), mr manoj kumar ([protected]) and mr. Sanjay ([protected]) but no result. Now nobody picking up calls.

Model -: ledtvvkc40fh-zma1

Sl no -:[protected]

Purchase date -: 29/10/2014 (1+4 year warranty).

Webamc number - krai[protected]

Waiting your positive reply...

Regards,

Aalok sharma.

On thursday, 25 may 2017 1:23 pm, aalok sharma wrote:

How much time will take for single call log and resolution it is almost 4 days has gone…….

Regards,

Aalok kumar sharma

From: aalok sharma
Sent: 22 may, 2017 8:36 pm
To: [protected]@vgmail.in
Cc: aalok sharma
Subject: re: led tv not working

May i know the status....

Regards,
Aalok sharma

On may 21, 2017 6:42 pm, aalok sharma wrote:

Dear concern,

Kindly log call for below led tv issue, screen picture divided in two parts vertically and right side part picture not showing. For mor detail refer the attached snapshot. Tv detail given below..

Model -: ledtvvkc40fh-zma1

Sl no -:[protected]

Purchase date -: 29/10/2014 (1+4 year warranty).

Regards,
Aalok sharma

Dear sir, i purchased videocon satellite lcd model no. 2201 under videocon paisa vasool offer 2010 in which received guranteed money back certificate of a sum of rs. 6500/-. I have contacted customer care several times for contact details to send / forward certificate for reimbursement or claim of rs. 6500/- money back offer but could not received it so far. Certificate issued by universal digital connect limited but so far no valid contact information and mailing address. I am very much upset with the customer care service and get rid of too many follow up of proper guidance. Hence decided to complaint it in consumer complaint forum with an hope to get right direction.

Dear team,

I have bought videocon lcd from vijay sales in july 2016 but since 18th may 2017 my tv is not working. I have informed about it to vijay sales. They have arrange engineer but still my tv is not working. Vijay sales and videocon only promising it will resolve within 2day as part is not available. Since last more than 15 days. I fed up of this.
Request you please help me to resole my issue.

Regards,
Swati shilkar
[protected]

I had purchased videocon lcd model no.2202 on 01/07/2010 under paisa vasool offer 2010 which guranteed me to a sum of 5000 in the form of money back certificate on surrendering the original certificate but i am not able to encash it and i am not able to contact the authorities who are responsible for paying the cash back.
I want the authorities to look in to the matter and contact me asap.
I have attached the original certificate picture with the mail and expect a solution soon.

I lost my videocon home theatre remote and almost searched every shop in hyderabad for it but they said the product has been stopped manufacturing and i'm unable to operate my home system and even in online too i can't find it and even i can't find it on videocon store too. So please inform where i can find new remote for my home theatre. My contact is [protected]

I recharged in my videocon d2h after months, recharge hot done, yet my services didn't get started. I called customer care for that, they send some kind of codes from their side & my d2h box got stucked on software update at 5%. Now they are demanding rs.200 for it. Very bad services from videocon. They are looting the customers.

Respected sir, i have purchased videocon single door fridge last 2 months ago. From that time i am facing the same issue again and again.i have already create complaints so many times. Still same problm artived. I am not satisfied with this product. I am requesting you please replace my product as soon as possible.

Thanks,
Ruchi Varshney
[protected]

Resp sir,

We are repeating complain regarding non action commited by technician, some one visit & declaire defolt in cable, m some one replaces set top box they are charging monies on some or other reason but result is zero, till ficture in hd chanel staryt freezing & picture gets crucade, it will be a basic reason of long loyal client gets switch over for another alternative

Pl resolve the issue, & prevent us to migrate to immediate compitetor, so express your inability to resolve the issue so i can decide what to do

Thanks i have made no of call to your prerak bhai he is not lifting the phone nor resolving the issue which please note

I made a complaint on[protected] no. Gfo30115, same was forwarded to mr. Jagdamba service center. Sh. Jatinder sharma came to my residence on[protected] it self which is highly appreciate able, but he changed only one off/on switch and as regards 2-sockets he said that he can not change as these are melted. I request you to kindly get these sockets replaced keeping in view the highly trusted havels company

Yours trusred custmer
H. K. Kohli
Hk. [protected]@rediffmail.com
[protected]

Hi,

I have registered ac problem with videocon gur[protected] and service engineer visited my home. During service (Gas filling) there was a huge blast and engineer told us that everything is fine. They charged for the service, gas and went back.ac worked for an hour and there was no cooling after that. We we called service engineer back, they confirmed that the coil is leaked and we need to pay for that. Thiis clearly shows that the leakage caused due to unprofessional handling during the service. Now no one is supporting including the local vendor and area service manager mr rajiv.

Pathetic service and support from videocon, stay away from them.

Thanks,
Ajay

I booked a connection and was asked to pay online in advance. I paid INR 2020 through my credit card.The Sales Guy at Mumbai office Mr. Rizwan assured that you'll get you DTH installed anyhow by 2nd June 2017, if you pay us online. This was a trap and i couldn't figure it then. I enquired multiple times if installation is possible at 6.15 in the evening, Rizwan assured he'll arrange only if i choose to pay in advance. To win my trust he even shared his office timings of 2pm to 10 pm and his landline no[protected], in case I faced any issues.

On 2nd June i got a call from their executive in Gurgaon, his name was Vishal and his number was [protected].He confirmed that their technician will visit at 6 for DTH installation. I cancelled my urgent meetings for the evening and made sure i reach back home on time.

but around 6pm in the evening things totally changed, they stopped attending my calls and gave no revert to messages either. i truly understand there could be some problem but not answering my calls is no solution at all. i made 100's of calls to both Rizwan and Vishal but no revert. Luckily i got a chance to speak with vishal for 30 odd seconds but that too he hung by by saying i'll confirm you back. Their number is busy, they are answering to other calls but not me.

How do things change! if i wouldn''t have paid they would have called me 100 times but now i have paid they are not even bothered to revert.

How pathetic service.

This is day one! & how they are serving a new customer.

i am repenting my decision to choose Videocon, never in my life i would recommend this brand to anyone.

i don't want the connection now and want my money back.

Please deactivate sony six channel (Channel no 423) of my customer id[protected] with effect immediately. There is no other way to deactivate, i[censored] have please let me know. It is add on channel and added in the month of april -2017.
Regards
Vishwanath

I bought 3 Moto g2 last year from flip kart one for self and 2 for friends all the phones started giving trouble. The call receiver hears echo of his own voice. Warranty period has expired and I approached and service centre cannot find the fault and gives lame excuse and offers to replace m board for RS 6700, the market price today is around 7000 for new one. On my recommendation several friends bought this model and all have failed. I will never buy any mobile branded by Motorola in my whole life caution all my friends not to buy.

Hi

Recently i monthly plan changed without my conformation. I am in 166 plan but without my intervention or my conformation plan changed to 558 and charging accordingly. As per my plan this month also i did recharge with 166, but my channels stopped suddenly. I called to cc then i came to know that some one changed my plan. The customer executive is telling that some one changed my plan. The manger of cce he cant do any thing.

So please resove my issue anyone.

My contact number :[protected]

Regards
Rajkumar

Request you to please suggest how to claim my certificate..
Videocon is a large and reputed organization, would expect a responsible behavior towards customer who trust in their name and accepts offer.
My Certificate Number is :18535 dated 23rd may 2010
you can send me back the address and number of the concerned person to whom i shall contact .
in case of non resolution, i will go to the consumer court.

You can contact me on
[protected] or [protected]
[protected]@yahoo.com

I had complaint one month back regarding no signal to my set top box, the technician adviced to change the set top box by paying rs 400/- issue sold for time being, the same complaint was repeated in a week he adviced to change me lmb which was changed by them 2 months back due to signal issue., byt still i changed it n paid 300/- he didnt gave receipt against the payment. This time it didnt lasted for even two days again i called customer care n lodged the complaint again he got repaired but now after 8 days same problem had occured once again i tried to call the customer care to lodge a complaint but found a poor response from the executive as while speaking to them it was not like speaking with a call centre executive it was like speaking with a person who is in a bar buzzing and speaking in a rude manner this i have experienced twice when i called today at 21.30 n 21.35. So i felt something wrong in this so i bought to your notice as they had not registered my complaint. Secondly plz replace my set top box full unit with a new unit free of cost as from last year onwards i am facing such problems frequently orelse give me the charges of set top box n lmb which he had istalled few days back.

Plz revert to this and take action on the executive who have attended my call. U can listen to my call recording which he had with me.