Videocon Industries Complaints & Reviews

This is regarding my mail dated 31st December, 2016 regarding 'box hang' complaint submitted to Videocon D2H. We also complaint about the same on customer care. The ''so called engineer'' has attended our complaint after 5 days, inspite of the assurance that it will be attended within 24 hours.
The STB has been changed 5th time in last 3 months and still the same problems persist. We cannot record, cannot forward or rewind, cannot see our old recordings and list of problem goes on.
The concerned person doesn't understand the problem, doesn't know the solution and we are the sufferers.
The executives only give excuses and do not have knowledge at all. They demand unnecessary money and we have already spent Rs. 2000 and still our problem is there only.
Is this the service you provide to your dedicated customer?
We have suffered enough and we have heard enough of the stories. Now we need our money back and uninstall Videocon D2H.
This is the worst service provider we have ever seen. We need our refund on priority and explanation to this level of service.

Fed up with Dish TV, I purchased 3 D2H connections on Mar 8, 2016 vide cust id[protected]. To my utter surprise my connection were disconnected on Jan 3, 2016 which is a good 65 days prior to the expiry.

It seems the malpractices of Dish TV have started percolating to D2H after their acquisition as well. I called your cust care no but they were unable to give any reply and just acting funny.

I give you 24 hrs to resolve the same failing which, I will have no option but to approach the honr'l consumer court for harassment and mental agony.

Please note that AMC of Refrigerator was done on 14.06.2016 by Mr. Danish and he told that the card will be delivered within 15 days and since then We are regularly contacting within almost 7-10 days either Mr. Jagdish Arora who is the area head or Mr. Danish, for providing AMC Card but everytime the person say that it will be delivered in this much time or that much time. Mr. Danish most of the time does not even pick up the call. But that time never came till today. Approximately a week ago i.e. on 26 December, 2016 when i again contacted customer care, executive gave me contact number of Mr. Sachin (who is the head/senior of Mr. Jagdish) and this email id to seek greivance for my complaint. Mr. Sachin asked me to give the AMC receipt and further said that either the card will be delivered in 2 days or your money will be refunded. Its almost 6 months but we are still making efforts for the same but there is no positive result from the other side.

I am sorry to say but its very hard to trust any of your employee either the one in the senior position is not trustable.

Well i must say if this will remain be the attitude of your employees then it will be very difficult for you to retain your customers and for us to again purchase any of your Company's product. This is the first Company i had seen where calling customer care is of no use as they themselves wont do anything they will rather give you the concerned person's number(s) and email ids and everything has to be done by us only. They wont register your complaint telephonically and take any action.

If you have this policy of issuing Card then you must pay attention in the delivery of the card in some time as we have other company' refrigerator also and there is no such provision so they do the subsequent work only on the basis of AMC receipt.

I have contacted Mr. Sachin and got no satisfaction and now i have contacted you with some ray of hope.

Find attached the AMC Receipt for your reference and immediate action.

Plz dont go for videocon d2h in chennai city. they are proviing worstest service.
i was given a complaint to resolve my problem in 17 dec 2016. but as of now they are not taking any step to resolve this.
Everyday m calling to customer care 3-4 times, they are saying that we need max 8 working hours.
when i given the complain in first day they said will try to send the engineer by today, but that day nobody called me. when i called on monday they said i sent your ticket as high priority ... but as the cyclone happened in chennai it will take max 3-4 days, but will try to close your issue dotay.when i called in the next day they said i need max 8 working hours. so i was given time upto 24 dec...but no result.
so i called in 25 dec 11.10 am and i talked with senoir supervisor, he said need max 8 working hour.but no solution.after that m calling daily to customer care 3-4 times everyday and talking with team lead he also telling same thing.

PLEASE PLEASE PLEASE DONT GO FOR VIDEOCON D2H...ITS WORSTEST...

Hi my name is arun kumar on 30 th january i purchased videocon led tv but from last 20 days. I was watching dust on led screen. So i calls to customer. Care thn engineer came to fix the problem. But he told me panal has been damaged so it will be change 8 days has been completed but i am not getting. Any responce from videocon company side. I called to videocon in muzaffarnagar mr narendra told me our office is going to relocate so your problem. Will be resolve after may be 8 or more then 8 days i asked reson he told me because we don't have panal to fix the problem so that is not my fault. Iam not getting any response from videocon side

Recently I had an issue with the Videocon D2H after the Cyclone in Chennai. I have registered a complaint about no signal to VD2H on 16-12-16. Till now the issue did not resolved. Their customer care is totally waste and I have made several complaints and escalations up to their floor manager level for four times and everything gone vain. They are telling to wait 8 working hours every time and giving false/fake commitments that it will be resolved.

Totally spent 10+ hours in the last 7 days to speak with them regarding this and no result attained. They are asking excuses with cyclone as the cause even after 16 days from cyclone.

I have been waited enough and don't ask me to wait further and bear with your pathetic service. Do you need a month to restore your services? It's been already 12 days.

But every other DTH provider has restored their services and even TNEB restored their lines. But these useless fellows not even called me for the complaint after 12 days from the date of complaint.

Customer ID[protected]
WOID 48560088.

Sir,

This is to inform you that after several complaints no one is interested to attend the same and m getting repeated call from your side that complaints is solved. How can it be solved if your engineer doesn't come. He calls to get address but disappeared in Cloud and mentioned in your books that complaint is solved.

is there anyone to get registered my complaint solved at the earliest.

Binit/[protected]

Dear team,
This is ramachandran from chennai customer id 94503476... Complaint number: 48511050, 48714826.48797223
I have mentioned complaint for the same complaint but nobody visit my site and the complaint is automatically closed. But when i called to your customer care and supervisor, the lethargically replied as it's been closed due to some problem and can take only as fresh complaint. How come you people are not responsible for the complaint for last 15 days?
It should be replied or else it ll face as legally.

Hello,
I would like to inform you that my videocon d2h id no is[protected]. I usually get 4, 5 calls everyday, after every hour. I work in night shift and its so irritating when your phone buzz after every hour. I've told them many times to put my no in dnd( do no disturb) but as usual nothing happen. I'm so much fed up with this videocon service. I'm begging you not to call me again to remind me for the recharge.when i need i'll refill.
Kindly pay your attention on my complaint.
Thank u

My name is Suryoday S I have purchased a Videocon D2h (id no:[protected] months back and now i have paid for all Malayalam channels and not getting Asianet channels and I tried to complain they are demanding me Rs.200/- For the service change, and it is not even my fault. Please do the need full. If there is a problem I a service provider and the fault is from the company who should bare the expense
Suryoday. S
[protected]

Already i registered the complaint. Intermittently the channels are restored and now the same complaint persist. The smart card location or any other details are not accessible to us as the set top box sealed and cannot be opened without breaking the seal. As such your display of error is not true. The recharge done on[protected] online is not updated in the account. Even today morning i have made the complaint. This state of error is being displayed by you for the past 3 months at the time recharging though it has been done on the due date, you are not able to locate customer id for the payment or crediting a wrong customer and penalizing the right customer. If this is the state of your customer care, then there is no use of continuing with your brand services. Please take immediate action and rectify it within today.

There has been no reception from 12/12/16 at egmore chennai . i am unable to connect to any customer care service or service provider my customer id is[protected]. the customer care serve is always busy . iam sorry to say that the service is very irresponsible and poor.

My dth not working since 12 days and when i raise issue with customer care, it's getting closed without resolution. No body from customer care or technical team contacted me. Customer care number is always busy. Despite multiple follow ups, no repsonse from team

My customer id:[protected]

Complaints raised:
17-dec[protected]
21-dec-2016 —[protected]
22-dec-2016 — 48685161

No response for any complaint.

Dear Sir,

I have raised WOID stating that "No signal" from my STB box by calling Customer care Number ( [protected]) on 16- DEC-2016.

While registering the complaint they informed me that it will be resolved within 4-5 days. Normally it will be within 24 hours, But Due to Cyclone, they said it will take 4-5 days.

I have Frequently Contacted customer care on 18Dear Sir,

I have raised WOID stating that "No signal" from my STB box by calling Customer care Number ( [protected]) on 16- DEC-2016.

While registering the complaint they informed me that it will be resolved within 4-5 days. Normally it will be within 24 hours, But Due to Cyclone, they said it will take 4-5 days.

I have Frequently Contacted customer care on 18th, 20th & 21st, every time they wrongly guided me that your WOID will get resolved within today.

After 8 days also, My complaint is not resolved till now, even i didn't get any single call from Service Engineer .

Please let us know when it will get rectified. And also, extend my due date for this delay from your side OR else please give valid reason in written for not extending due date of my subscription as it was delay from your side.,

Hi,

Customer id :[protected]
Name :Dhirendra kumar singh

I had raised a complaints on 17 th and it was falsely closed by engineer on 18th without my consent.Again I raised complain on 22nd morning and they closed it without sending engineer.It's a pathetic service and I would like strict action to be taken against videocon d2h.They are simply closing the complain without sending engineer and without asking asking my consent.

My videocon d2h customer id 78294562 Karnataka state with ajay Kumar as registered name. I have bought setup box from my friend and now I want to change registered name to karthikeya. Plz consider my request and try to change it as soon as possible

My customer id 72322979 i gave complaint on 14/12/2016.onwards as my complaint nu not taken any action i am contact your telle carrier have said that is our teachnician will come with in 5 days today is 6th day i am not watching tv so i request kindely refund my amount 2000 iam going to tata sky net work

My Videocon D2H (account number[protected] is not working for close to 2 weeks. I had already created a complaint and no one bothered to respond. When I call again today I am being told that my earlier complaint is marked closed.

There is utter negligence and no one bothered to take any response.
Can someone look into this ASAP please.

My videocon D2H ID is[protected], its not working for more than 10 days,
after that i tried to made call to thier customer care no [protected], everyday i tried to make a call for more than 50times per day, but no response on that customer care number, i never ever seen such a worst response customer care in the world,
totally videocon products are such a waste peoducts not even working for more than one month (previously air conditioner hust worked for 6 month and throughed in dust bin now d2h)
please advice them to give quality products to customer, should not cheat their customer, very very worst products in india,
my contact no [protected]

by
venkatraman

I have been a loyal customer for Videocond2h for more than 2 years now. Recently I had an issue with the d2h for the first time after the Cyclone in Chennai. I called the customer care on 15th dec 2016, 2days post cyclone and raised a case as there is no signal on d2h. I was told that the issue will be fixed in 2 days. After 2 days I received a message with the Technician name and phone number. Same day I received the call from the Tech confirming the address.

Tech did not come till evening, So I called him to check the status. He responded saying that this is not under his assigned area and will not be able to come and assist on this.

I phoned again the same day to customer care and spoke to the rep who said that he will escalate the case to the area head to fix the issue. There was no update till the next day.

I called them again the next day and Rep transferred the call to his supervisor. I spoke him and he promised the same thing that he will escalate the issue to the area head who will fix it. no response.

I called them again the next day and spoke to an another supervisor who started saying the same thing, so I requested to escalate this matter to his manager.
Manager came on the line with me. He promised that he will phone the area head and call me back with the update. I never received any call for two days. Now I am in a point to cancel the subscription and move to a different provider all together.

Affected customer ID:[protected]