Videocon Industries Complaints & Reviews

Address: Raigad, Maharashtra, 410206

I have given complain regarding non functional my d2h cable. After given many reminder his technical team are telling their support team can not come at my house due to some local technical issues. I don't know why this type of hype they are creating. They are rejected my complain. Kindly look into this matter urgently basis.
If they don't provide technical support why facilitate and registered complain?

Sep 30, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2016

Videocon Industries Customer Care's response Dear Sanjiv Kishore,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

Verified Support

Aug 28, 2016

Videocon Industries Customer Care's response Dear Sanjiv Kishore,

Please be informed that as you are located in LCO Area. We Kindly request you to contact our area head manager.

Warm Regards,
Videocon D2H

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Address: Mumbai City, Maharashtra, 400054

I was told by Videocon at the time of booking their dish that installation charge is included in my subscription. However, at the time of installation, I was charged Rs 5336/- for installation. On my insistence, the details of the break-up were handwritten on the service report, but in illegible handwriting. No separate bill or receipt was issued. I wrote a mail to Videocon asking the following questions:
1. Is installation charge a secret that is not to be revealed till after all subscription payments are made?
2. I live 6 floors below the terrace of my building. Presuming a liberal height of 3 meters (12 feet) per floor (most homes in Mumbai are just over 2 meters high), the distance from terrace to home should not be more than 20 meters. I was charged for 118 extra meters (over and above their free cable length) @ Rs 12 per meter.
3. The rest of the items listed on the CAF are not legible, so I don't know what the break-up for the balance Rs 3950 is.
4. Why is there no complaint address available on the Videocon website (except for set-top box Customer Care)?
In reply to my email complaint, I received a cash-back of approx. Rs 2100, with no explanation. Further mails from me to the company have remained unanswered for weeks

May 10, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

Videocon Industries Customer Care's response Dear Philabe,

Please share your Customer ID with us, so we can assist you further.

Warm Regards,
Videocon D2H

Aug 19, 2016

Updated by philabe My ID is 17870640

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babag

from Balasore, Odisha

Aug 19, 2016

my id.[protected]

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Address: 400077

I have three Videcon DTH subscriptions. However, the quality of set boxes, signals are so bad that the service stops working. Calling up the call center and explaining the problem is a pain and each time the engineer visits i end up paying Rs200 for no fault of mine.

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Address: 415414

Website: www.videocond2h.com/wsc/registration.aspx

I, undersigned would like to bring a kind notice regarding videocon d2h recharge offer.
Yesterday, 18/08/2016, i got call from videocon customer care (Caller no. [protected]) and discussed regarding recharge offers of long time recharge like 3, 6 and 12 months. Than he has shared with me a offer of 3 month recharge where i have to recharge rs.936 (312/month) and i will get rs. 500 online shopping offer code, according this i have done rs.936 recharge through net banking but it seems that i didn't get any offer code on registered mobile no. Or email id. For you information i have called to customer care 4 times and given complaint 3 times but every time they are taking complaint but no any result. I am happy with your satellite service but not with customer care service. Kindly don not misguide the users. I request you to resolve my query asap and henceforth i need to think about your product and service.

Manoj a. Patil
Customer id:[protected]
Mob: [protected]
Email id: [protected]@gmail.com
Complaint no.[protected]

May 9, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

Videocon Industries Customer Care's response Dear Manoj,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

Aug 20, 2016

Updated by Manoj Patil 2016 Respected Sir/Madam,

I, undersigned, requesting you to register my complaint regarding internet banking fraud of RS. 26, 250 through Videocon d2h customer number.

Problem scenario:

Yesterday, (Thursday) 18/08/2016, I had got call from Videocon customer care (no. [protected]) and discussed the D2H recharge offers where he promised to offer Rs. 500 online shopping with a d2h recharge for 3 month costing Rs. 936.

I had recharged for Rs.936 but didnâ€™t get the offer promised by the customer care employee. I waited till 19/08/2016 and registered a complaint on this website http://www.consumercomplaints.in/videocon-issue-of-d2h-recharge-offer-c1357862.

I received call from [protected] (Name: Sandeep Jai, Tamil Nadu) at 1.41 pm on 19/08/2016 and stated that he is officer of Videocon d2h.

He misguided me by asking to provide bank details on link http://www.myrefund.in/ for refunding the recharge amount of Rs.936. He confirmed himself as a Videocon employee by giving a call from No. [protected] at 1.52 pm (Videocon customer care no.). After this confirmation I provided my banking details of SBI and HDFC through the link http://www.myrefund.in/ from my system with IP address: 210.212.171.169, hostname is: 210.212.171.169 (private IP: 172.22.34.229).

After few minutes he requested for my OTP of HDFC and transferred Rs.19500 to my SBI acc. Again he requested my OTP of SBI and transferred Rs.26, 250 to his account.

Through the details of my SBI net banking I got the fraud person bank details: Name: Naisar Kothari, acc. No., HDFC Bank, Koyali.

Address: GROUND FLOOR, ROOM NO. 4, MATERIALS BHAVAN, IN FRONT OF VIP GATE OF VADODARA MFG DIVISION KOYALI GUJARAT 391346
State: GUJARAT
District: VADODARA (Click here for all the branches of "HDFC BANK LTD" in "VADODARA" District)
Branch: KOYALI
Contact: AHMEDABAD CITY 6160 6161, GUJARAT,[protected]
IFSC Code: HDFC0003184 (used for RTGS, IMPS and NEFT transactions)
Branch Code: Last six characters of IFSC Code represent Branch code.
MICR Code:[protected]

As I am from middle class family and have financial issues I, kindly request you to assist me in getting back my money.

Thanking you in anticipation,

Manoj A. Patil,

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M

Manoj Patil 2016

from Delhi, Delhi

Sep 7, 2016

Important: Read and share;

Financial Fraud by this no. Fellow [protected](Tamilnadu no.). He is making innocent people fool, misguiding & misusing. I think they r having big fraudsters team. The above no. Person Misguiding the Indian people & transferring the money to Naisar Kothari, HDFC, Vadodara, Gujarat account. Fraudster using prestigious company customer care no.s and confirming himself as a officer or employee of the Company like Videocon Customer Care no. which is available for public. I am already victim of this and given complaint to police dept., HDFC & SBI banks. He is taking advantage of our system because its works slowly and Fraudster confidently continued his criminal activities in different ways. But I can't leave him to enjoy the things. Hence I request to all be aware of kind of things and assist me in this regards.

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Address: Moradabad, Uttar Pradesh, 244001

Website: www.videoconmobiles.com

I bought a new mobile of videocom handset on 5 August 2016 from Bala Ji store Moradabad, and this mobile are not working in rural area and create networking problem in any telecom company wether if we are using same telecom service in different mobile then they are showing complete network in same rural area...
and now service centre / mobile store are not give positive response so pls advise any solution..

Videocon Industries customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra, 401107

Website: r

I have bought videocon dth on 14 aug 2016 and it went out of signal on 16th aug 2016.I am paying without using the service.They r all absconding.
My number is [protected].

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Address: 560026

Website: videocon d2h

I'm using videocon d2h from 1 year, but network is so bad, from last 4 days there is error message as signal not found, i called customer care and informed the same, they are telling they will take a complaint and send engineer and charges will be 200rs for checking that.
My concern is if signal not available what is customer's mistake in it and why customer is getting charged for it, ok if i'm paying that 200rs charges now what if in next week i will face same problem, i will be charged 200rs again. So i feel videocon d2h is looting customers.
Customer i'd :[protected]
Regards,
Girija. S

Oct 1, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

Videocon Industries Customer Care's response Dear Girija,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

Verified Support

Aug 24, 2016

Videocon Industries Customer Care's response Dear Girija,

Please be noted that your complaint has been attended & resolved as per the appointment given by you. Further you are not eligible for any down time wavier.

Warm Regards,
Videocon D2H

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Address: Udaipur, Rajasthan, 313001

Vu tv was purchased last year.
Details of the purchase is being shared with the attached images.

Faulty part of the television is not getting replaced after taking multiple follow ups we just get the response that the part will be replaced. This has been going on since past 10 days. Videocon officials are now saying that they are unable to find that particular component and it will again take time..
Now that only 1 month is left for the warranty.. I fear they don't start saying that the product is out of warranty.
Ideally the television should have been replaced

Similar problem occurred few months back when the television was replaced now again we are facing the same issue.

However, this time it seems they are not taking our complaint seriously.

Aug 19, 2016

Complaint marked as Resolved

Complaint to b filed against VU television.. incorrectly filed against Videocon. Sorry for the inconvenience caused.

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

Videocon Industries Customer Care's response Dear Dalpat khamesra,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team

Verified Support

Aug 26, 2016

Videocon Industries Customer Care's response Dear Dalpat khamesra,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

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Address: Thane, Maharashtra, 401303

I purchased videocon lcd tv model no. Vju32hh18xah from vijay sales virar branch on 14-aug-2016. On 15-aug-2016 the tv was delivered to my house. When the technician came to install the tv on the wall, it was found that there are no latches/socket at the back of the tv which will enable it to be mounted on the wall. The technician said that it may be a manufacturing issue. While purchasing your salesman said that its a tv which can be mounted on the wall.

I called vijay sales and explain the issue to them. I was informed that the tv will be replaced on 17th aug. However nobody came to my house with the new tv. When i called i was informed that it will be replaced on the 18th august.

Please don't promise something that you cannot do.

Sep 24, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

Videocon Industries Customer Care's response Dear alamnuri,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team

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Address: Namakkal, Tamil Nadu, 637209

Videocan d2h complaint number:[protected]

I am mr c ravi sankar having videocan d2h service in my home. My customer identification number is :[protected].

On[protected] onwards in my home channels are not came, for this i approached & call to videocan d 2 h help line ([protected]). They registered complaint. After that
I received above complaint number & they promised with in 24 hours your problems will be solved. Still my problem not solved. Please help me for this

Sep 24, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

Videocon Industries Customer Care's response Dear Customer,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

Verified Support

Aug 24, 2016

Videocon Industries Customer Care's response Dear Customer,

We understand that our representatives have got in touch with you and have resolved your issue. We have also taken a note on your confirmation that, your product is working fine. Please feel free to contact us in future. Thank you.

Warm Regards,
Videocon D2H

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Address: 400066

Name:: Koyal R Sontakke
Cust id: 71740722

I have been transferred from Ratnagiri to Mumbai, I have called customer care for installation of dish at my new residance in Mumbai. I have called on[protected], and an executive has assured me that Engg will come within 24 hrs of lodgement of complaint & the issue will get resolved.
However, it is very hard to digest that Engg has not visited my place even after 7 days of complaint. I have called customer care infinite times, & their replies are very pathetic, all of them were saying issue will get resolved today only. But I dont understand what videocon company has got the defination of today.
Now, I have received mobile no of their engg, but again he also assured to come early but still he hasnt come yet. He is not receiving my call either.
I am fed up of calling customer care now, I want my videocon d2h to get installed today i.e[protected], or I will go to consumer court againt the VIDEOCON D2H COMPANY.

Sep 30, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2016

Videocon Industries Customer Care's response Dear Koyal,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

Verified Support

Aug 23, 2016

Videocon Industries Customer Care's response Dear Koyal,

We understand that our representatives have got in touch with you and have resolved your issue. We have also taken a note on your confirmation that, your product is working fine. Please feel free to contact us in future. Thank you.

Warm Regards,
Videocon D2H

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Address: Chennai, Tamil Nadu, 600109

I have selected super gold pakage rs. 275/- i have recharged on rs. 275/- on 16.8.2016. Now message received by me that your next recharge due date is 02/09/2016 i choose package for monthly super gold but i get amount 260/-. I made complain to customer care but they reply that you are requested to add on south gold phd add on hence your due date reduce.
I never make such type of request. How you subscribe add on without any information.

Sep 26, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2016

Videocon Industries Customer Care's response Dear Anurag,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

Verified Support

Aug 19, 2016

Videocon Industries Customer Care's response Dear Anurag,

We would like to inform you that “NEW SOUTH GOLD PHD ADD-ON” has been deactivated from your d2h account with effect from August 16, 2016.

Warm Regards,
Videocon D2H

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Address: Kanyakumari, Tamil Nadu, 629157

I have given videocon dish with 1 year full hd pack but there is no clarity and every channels getting blank for each and every 5 mins ... really i wasted my money ... any solution for it...

Even the person who installed is not picking up my phone..
Customer care totally waste.

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Address: 400071

Website: www.consumercomplaints.in/new_complaint

15 aug day of independence and today d2h shut down all channels subscribed with a message showing as insufficient balance. On complaining they said they will send engineer which is chargeable rs.200 each visit. For last 2 months this has been repeating and engineers are refusing to provide bill for the amount taken. Today again repeat complaints they say channels are not shut, then where is the problem. Is it the substandard set top box or the service provider mischief to loot subscribers of rs. 200 every alternate month?
Also to top over it d2h customer service people are forcing to subscribe to channel which is not required. This has to be repeatedly inform them on same call, its disgusting the tactics used to charge customer.
D2h is now providing faulty service and charging customer for their incompetence that too without bill so no proof is recorded.

Sep 24, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2016

Videocon Industries Customer Care's response Dear Neel,

Please share your Customer ID or RTN with us, so we can assist you further.

Warm Regards,
Videocon D2H

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Address: Chennai, Tamil Nadu, 600013

Website: www.videocond2h.com

I am using videocond2h for past 3 years. I wanted to activate Ten3 channel and called to customer care.They said channel will come after 10 hours.but ten 2 channel activated wrongly instead of ten 3.activated date 22.7.2016.I called to customer care again and complained to them.They said they have taken complaint against agent and it will get resolved in 3 days.Called 3 times nothing resolved.10 days gone.frustrated with this i have sent an email to videocon nodal officer.On august 2nd I got call from videocon d2h and they said they will activate ten3 channel now and deactivate ten 2 later.i asked them to deactivate ten 2 now and after that you can activate ten 3 channel.They said ok and ten 2 continued.again 1 week gone.Suddenly without notification ten3 activated ten 2 deactivated but both channels not visible in my d2h.Ten 3 activated showed only in my videocon account.I called to customer care on august 9th and complained.He refreshed my account and ten 3 came.I asked for deactivation of ten 3 account because its 1 month lock in period and waste of amount for me.He said his agent made a mistake by activating ten 2 channel instead of ten 3 on july 22. he has taken complaint to revert my balance of 40 rupees which is deducted for ten 2 channel activation but nothing credited till now.Made complaint again to customer care on 13th aug 2016 but no use but my complaint closed.Please credit my balance back for activating ten 2 channel wrongly.

Sep 23, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2016

Videocon Industries Customer Care's response Dear Idhaya,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

Verified Support

Aug 19, 2016

Videocon Industries Customer Care's response Dear Idhaya,

We would like to inform you that “Ten 2” channel has already been deactivated and “Ten 3” channel activated in your d2h account with effect from August 2, 2016 and you will be charged Rs. 45/- per month for “Ten 3” channel subscription with a lock in period of one month with a lock in period of one month. Thank you.

Warm Regards,
Videocon D2H

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Address: Dehradun, Uttarakhand, 248001

Website: Videocon

We live in dehradun. We purchased a new videocon fridge it's upper chamber of icing is leaking water. No service center number is working in this city. Once a person came from the center but did nothing and went away. I wanted to replace my fridge. It's in a warranty period of 10 years. Please resolve the problem. My Email I'd [protected]@gmail.com.

Sep 23, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2016

Videocon Industries Customer Care's response Dear Lovely Gusain,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

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Videocon Industries Customer Care

from Delhi, Delhi

Aug 16, 2016

Verified Support

Dear Lovely Gusain,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team

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Address: 110094

Hi,
â€‹
â€‹my name is ved gaur i purchase a videocon refrigerator from rajput electronicsâ€‹ in dayalpur karawal nagar road in first day the refrigerator had door problem we contact to customer care in five day they replaced the door problem still pending no . i call the customer care many time there is no response .i talk to mr. harish mob no.[protected], he assured me the problem will be solved but after 4 day there is no action. i requested to you that please resolved the refrigerator asap.

â€‹my compliant no.DEL [protected]- NamanNâ€‹

Sep 21, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2016

Videocon Industries Customer Care's response Dear Ved Gaur,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team

Verified Support

Aug 20, 2016

Videocon Industries Customer Care's response Dear Ved Gaur,

We tried to reach you but your no. was not contactable. Please contact us on [protected]@vgmail.in with the necessary details for any further assistance.

Regards,
Videocon Online Team

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Address: 411023

I have VIDEOCON number [protected]. My SIM is from Chhattisgarh, as i was earlier posted there and now i have been transferred to Pune [Maharashtra] and my number is in roaming and VIDEOCON has already stopped providing the services, so i am unable to send SMS to 1900 or any other number. I was not able to port the number to any other service provider, i therefore need your help what should i do to get my number ported. I want to have the same number.

Videocon Industries customer support has been notified about the posted complaint.

Aug 13, 2016

Updated by Neeraj Poonam I have VIDEOCON number [protected]. My SIM is from Chhattisgarh, as i was earlier posted there and now i have been transferred to Pune [Maharashtra] and my number is in roaming and VIDEOCON has already stopped providing the services, so i am unable to send SMS to 1900 or any other number. I was not able to port the number to any other service provider, i therefore need your help what should i do to get my number ported. I want to have the same number.

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Address: Ghaziabad, Uttar Pradesh, 201010

I purchased 40' led tv from mahagun metro mall value plus showroom in vaishali sector-3 ghaziabad on[protected]. They gave me 5 yrs warranty, just after 8 months sound of my tv has gone. I registered my complain for 3-4 times for 1 week every time they say technician will attend in 24 hours but still nothing has been done.

Videocon is the biggest fraud company who lies in the beginning and then provide no customer service at all.
Please boycott all videocon products.

Hope then they will learn the lesson.

Sep 21, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2016

Videocon Industries Customer Care's response Dear videochit,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team

Verified Support

Aug 20, 2016

Videocon Industries Customer Care's response Dear videochit,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

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Address: Jaipur, Rajasthan, 302028

My name is ashok kumar sharma. I have purchase videocon tv on 8 may, 2015. My led now making me problem. I filed a complain on 02/08/2016 but i said that i would available on 6/08 and after calling again and again they just said that we are coming than talk to area service manager. My complaint no. Was ref no. Jai[protected]. I am from jaipur. My phone no. [protected]. They still are giving me execuses and not giving me service. They said that you have to pay 1100 plus tax. I was agree. Pls sort my problem

Oct 3, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2016

Videocon Industries Customer Care's response Dear harishdkca,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team

Verified Support

Sep 02, 2016

Videocon Industries Customer Care's response Dear harishdkca,

We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance.

Regards,
Videocon Online Team

Videocon Industries Complaints & Reviews

File a complaint to Videocon Industries

Videocon Industries reviews & complaints page 144

Providing technical issues

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Overcharging for dish installation

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Repeated issues with Card / Signal quality

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Issue of d2h recharge offer

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Network problems

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Not working dth

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Worst service in videocon d2h

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Faulty part in television

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Wall mounting not provided

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Service complaint

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Installation of Videocon d2h

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Without subscribe add on automatic add on phd in base plan

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Worst product

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D2H charging user for their internal support issues

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Channel activated wrongly- need my balance back

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Water leakage in Fridge upper section

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My compliant no.DEL 2807160443

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Services have been stopped in chhattisgarh what should be done if not got it ported within stipulated time.

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40 inches led tv

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Videocon led service not giving

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