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Videocon Industries Complaints & Reviews

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Updated: Nov 11, 2024
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Videocon Industries reviews & complaints page 144

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C
chs115
from Pune, Maharashtra
Aug 19, 2016
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Address: 400077

I have three Videcon DTH subscriptions. However, the quality of set boxes, signals are so bad that the service stops working. Calling up the call center and explaining the problem is a pain and each time the engineer visits i end up paying Rs200 for no fault of mine.
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    Manoj Patil 2016
    from Delhi, Delhi
    Aug 19, 2016
    Resolved
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    Resolved

    Address: 415414
    Website: www.videocond2h.com/wsc/registration.aspx

    I, undersigned would like to bring a kind notice regarding videocon d2h recharge offer.
    Yesterday, 18/08/2016, i got call from videocon customer care (Caller no. [protected]) and discussed regarding recharge offers of long time recharge like 3, 6 and 12 months. Than he has shared with me a offer of 3 month recharge where i have to recharge rs.936 (312/month) and i will get rs. 500 online shopping offer code, according this i have done rs.936 recharge through net banking but it seems that i didn't get any offer code on registered mobile no. Or email id. For you information i have called to customer care 4 times and given complaint 3 times but every time they are taking complaint but no any result. I am happy with your satellite service but not with customer care service. Kindly don not misguide the users. I request you to resolve my query asap and henceforth i need to think about your product and service.

    Manoj a. Patil
    Customer id:[protected]
    Mob: [protected]
    Email id: [protected]@gmail.com
    Complaint no.[protected]
    +3 photos
    May 9, 2017
    Complaint marked as Resolved 
    Videocon Industries customer support has been notified about the posted complaint.
    Verified Support
    Aug 19, 2016
    Videocon Industries Customer Care's response
    Dear Manoj,

    We have forwarded your issue to our concerned department and will get it resolved at the earliest.

    Warm Regards,
    Videocon D2H
    Aug 20, 2016
    Updated by Manoj Patil 2016
    Respected Sir/Madam,

    I, undersigned, requesting you to register my complaint regarding internet banking fraud of RS. 26, 250 through Videocon d2h customer number.

    Problem scenario:

    Yesterday, (Thursday) 18/08/2016, I had got call from Videocon customer care (no. [protected]) and discussed the D2H recharge offers where he promised to offer Rs. 500 online shopping with a d2h recharge for 3 month costing Rs. 936.

    I had recharged for Rs.936 but didn’t get the offer promised by the customer care employee. I waited till 19/08/2016 and registered a complaint on this website http://www.consumercomplaints.in/videocon-issue-of-d2h-recharge-offer-c1357862.

    I received call from [protected] (Name: Sandeep Jai, Tamil Nadu) at 1.41 pm on 19/08/2016 and stated that he is officer of Videocon d2h.

    He misguided me by asking to provide bank details on link http://www.myrefund.in/ for refunding the recharge amount of Rs.936. He confirmed himself as a Videocon employee by giving a call from No. [protected] at 1.52 pm (Videocon customer care no.). After this confirmation I provided my banking details of SBI and HDFC through the link http://www.myrefund.in/ from my system with IP address: 210.212.171.169, hostname is: 210.212.171.169 (private IP: 172.22.34.229).

    After few minutes he requested for my OTP of HDFC and transferred Rs.19500 to my SBI acc. Again he requested my OTP of SBI and transferred Rs.26, 250 to his account.

    Through the details of my SBI net banking I got the fraud person bank details: Name: Naisar Kothari, acc. No., HDFC Bank, Koyali.

    Address: GROUND FLOOR, ROOM NO. 4, MATERIALS BHAVAN, IN FRONT OF VIP GATE OF VADODARA MFG DIVISION KOYALI GUJARAT 391346
    State: GUJARAT
    District: VADODARA (Click here for all the branches of "HDFC BANK LTD" in "VADODARA" District)
    Branch: KOYALI
    Contact: AHMEDABAD CITY 6160 6161, GUJARAT,[protected]
    IFSC Code: HDFC0003184 (used for RTGS, IMPS and NEFT transactions)
    Branch Code: Last six characters of IFSC Code represent Branch code.
    MICR Code:[protected]

    As I am from middle class family and have financial issues I, kindly request you to assist me in getting back my money.


    Thanking you in anticipation,

    Manoj A. Patil,
    Important: Read and share;

    Financial Fraud by this no. Fellow [protected](Tamilnadu no.). He is making innocent people fool, misguiding & misusing. I think they r having big fraudsters team. The above no. Person Misguiding the Indian people & transferring the money to Naisar Kothari, HDFC, Vadodara, Gujarat account. Fraudster using prestigious company customer care no.s and confirming himself as a officer or employee of the Company like Videocon Customer Care no. which is available for public. I am already victim of this and given complaint to police dept., HDFC & SBI banks. He is taking advantage of our system because its works slowly and Fraudster confidently continued his criminal activities in different ways. But I can't leave him to enjoy the things. Hence I request to all be aware of kind of things and assist me in this regards.
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      N
      Nagendra chauhan
      from Moradabad, Uttar Pradesh
      Aug 19, 2016
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      Address: Moradabad, Uttar Pradesh, 244001
      Website: www.videoconmobiles.com

      I bought a new mobile of videocom handset on 5 August 2016 from Bala Ji store Moradabad, and this mobile are not working in rural area and create networking problem in any telecom company wether if we are using same telecom service in different mobile then they are showing complete network in same rural area...
      and now service centre / mobile store are not give positive response so pls advise any solution..
      Videocon Industries customer support has been notified about the posted complaint.
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        R
        rekha kamble
        from Mumbai, Maharashtra
        Aug 18, 2016
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        Address: Thane, Maharashtra, 401107
        Website: r

        I have bought videocon dth on 14 aug 2016 and it went out of signal on 16th aug 2016.I am paying without using the service.They r all absconding.
        My number is [protected].
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          G
          Girija Siddaiah
          from Mumbai, Maharashtra
          Aug 18, 2016
          Resolved
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          Address: 560026
          Website: videocon d2h

          I'm using videocon d2h from 1 year, but network is so bad, from last 4 days there is error message as signal not found, i called customer care and informed the same, they are telling they will take a complaint and send engineer and charges will be 200rs for checking that.
          My concern is if signal not available what is customer's mistake in it and why customer is getting charged for it, ok if i'm paying that 200rs charges now what if in next week i will face same problem, i will be charged 200rs again. So i feel videocon d2h is looting customers.
          Customer i'd :[protected]
          Regards,
          Girija. S
          Oct 1, 2016
          Complaint marked as Resolved 
          Videocon Industries customer support has been notified about the posted complaint.
          Verified Support
          Aug 19, 2016
          Videocon Industries Customer Care's response
          Dear Girija,

          We have forwarded your issue to our concerned department and will get it resolved at the earliest.

          Warm Regards,
          Videocon D2H
          Verified Support
          Aug 24, 2016
          Videocon Industries Customer Care's response
          Dear Girija,

          Please be noted that your complaint has been attended & resolved as per the appointment given by you. Further you are not eligible for any down time wavier.

          Warm Regards,
          Videocon D2H
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            D
            Dalpat khamesra
            from Udaipur, Rajasthan
            Aug 17, 2016
            Resolved
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            Address: Udaipur, Rajasthan, 313001

            Vu tv was purchased last year.
            Details of the purchase is being shared with the attached images.

            Faulty part of the television is not getting replaced after taking multiple follow ups we just get the response that the part will be replaced. This has been going on since past 10 days. Videocon officials are now saying that they are unable to find that particular component and it will again take time..
            Now that only 1 month is left for the warranty.. I fear they don't start saying that the product is out of warranty.
            Ideally the television should have been replaced

            Similar problem occurred few months back when the television was replaced now again we are facing the same issue.

            However, this time it seems they are not taking our complaint seriously.
            +6 photos
            Aug 19, 2016
            Complaint marked as Resolved 
            Complaint to b filed against VU television.. incorrectly filed against Videocon. Sorry for the inconvenience caused.
            Videocon Industries customer support has been notified about the posted complaint.
            Verified Support
            Aug 19, 2016
            Videocon Industries Customer Care's response
            Dear Dalpat khamesra,

            We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

            In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

            Regards,
            Videocon Online Team
            Verified Support
            Aug 26, 2016
            Videocon Industries Customer Care's response
            Dear Dalpat khamesra,


            We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

            Regards,
            Videocon Online Team
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              A
              alamnuri
              from Ahmedabad, Gujarat
              Aug 17, 2016
              Resolved
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              Address: Thane, Maharashtra, 401303

              I purchased videocon lcd tv model no. Vju32hh18xah from vijay sales virar branch on 14-aug-2016. On 15-aug-2016 the tv was delivered to my house. When the technician came to install the tv on the wall, it was found that there are no latches/socket at the back of the tv which will enable it to be mounted on the wall. The technician said that it may be a manufacturing issue. While purchasing your salesman said that its a tv which can be mounted on the wall.

              I called vijay sales and explain the issue to them. I was informed that the tv will be replaced on 17th aug. However nobody came to my house with the new tv. When i called i was informed that it will be replaced on the 18th august.

              Please don't promise something that you cannot do.
              Sep 24, 2016
              Complaint marked as Resolved 
              Videocon Industries customer support has been notified about the posted complaint.
              Verified Support
              Aug 19, 2016
              Videocon Industries Customer Care's response
              Dear alamnuri,

              We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

              In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

              Regards,
              Videocon Online Team
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                C
                cha30524
                from Tiruchengode, Tamil Nadu
                Aug 17, 2016
                Resolved
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                Resolved

                Address: Namakkal, Tamil Nadu, 637209

                Videocan d2h complaint number:[protected]

                I am mr c ravi sankar having videocan d2h service in my home. My customer identification number is :[protected].

                On[protected] onwards in my home channels are not came, for this i approached & call to videocan d 2 h help line ([protected]). They registered complaint. After that
                I received above complaint number & they promised with in 24 hours your problems will be solved. Still my problem not solved. Please help me for this
                Sep 24, 2016
                Complaint marked as Resolved 
                Videocon Industries customer support has been notified about the posted complaint.
                Verified Support
                Aug 19, 2016
                Videocon Industries Customer Care's response
                Dear Customer,

                We have forwarded your issue to our concerned department and will get it resolved at the earliest.

                Warm Regards,
                Videocon D2H
                Verified Support
                Aug 24, 2016
                Videocon Industries Customer Care's response
                Dear Customer,

                We understand that our representatives have got in touch with you and have resolved your issue. We have also taken a note on your confirmation that, your product is working fine. Please feel free to contact us in future. Thank you.


                Warm Regards,
                Videocon D2H
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                  K
                  koyalboi
                  from Nagpur, Maharashtra
                  Aug 16, 2016
                  Resolved
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                  Resolved

                  Address: 400066

                  Name:: Koyal R Sontakke
                  Cust id: 71740722

                  I have been transferred from Ratnagiri to Mumbai, I have called customer care for installation of dish at my new residance in Mumbai. I have called on[protected], and an executive has assured me that Engg will come within 24 hrs of lodgement of complaint & the issue will get resolved.
                  However, it is very hard to digest that Engg has not visited my place even after 7 days of complaint. I have called customer care infinite times, & their replies are very pathetic, all of them were saying issue will get resolved today only. But I dont understand what videocon company has got the defination of today.
                  Now, I have received mobile no of their engg, but again he also assured to come early but still he hasnt come yet. He is not receiving my call either.
                  I am fed up of calling customer care now, I want my videocon d2h to get installed today i.e[protected], or I will go to consumer court againt the VIDEOCON D2H COMPANY.
                  Sep 30, 2016
                  Complaint marked as Resolved 
                  Videocon Industries customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 17, 2016
                  Videocon Industries Customer Care's response
                  Dear Koyal,

                  We have forwarded your issue to our concerned department and will get it resolved at the earliest.

                  Warm Regards,
                  Videocon D2H
                  Verified Support
                  Aug 23, 2016
                  Videocon Industries Customer Care's response
                  Dear Koyal,

                  We understand that our representatives have got in touch with you and have resolved your issue. We have also taken a note on your confirmation that, your product is working fine. Please feel free to contact us in future. Thank you.

                  Warm Regards,
                  Videocon D2H
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                    A
                    Anurag87r
                    from Chennai, Tamil Nadu
                    Aug 16, 2016
                    Resolved
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                    Address: Chennai, Tamil Nadu, 600109

                    I have selected super gold pakage rs. 275/- i have recharged on rs. 275/- on 16.8.2016. Now message received by me that your next recharge due date is 02/09/2016 i choose package for monthly super gold but i get amount 260/-. I made complain to customer care but they reply that you are requested to add on south gold phd add on hence your due date reduce.
                    I never make such type of request. How you subscribe add on without any information.
                    Sep 26, 2016
                    Complaint marked as Resolved 
                    Videocon Industries customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 17, 2016
                    Videocon Industries Customer Care's response
                    Dear Anurag,

                    We have forwarded your issue to our concerned department and will get it resolved at the earliest.

                    Warm Regards,
                    Videocon D2H
                    Verified Support
                    Aug 19, 2016
                    Videocon Industries Customer Care's response
                    Dear Anurag,

                    We would like to inform you that “NEW SOUTH GOLD PHD ADD-ON” has been deactivated from your d2h account with effect from August 16, 2016.

                    Warm Regards,
                    Videocon D2H
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                      johny0507
                      from Vijayawada, Andhra Pradesh
                      Aug 16, 2016
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                      Address: Kanyakumari, Tamil Nadu, 629157

                      I have given videocon dish with 1 year full hd pack but there is no clarity and every channels getting blank for each and every 5 mins ... really i wasted my money ... any solution for it...

                      Even the person who installed is not picking up my phone..
                      Customer care totally waste.
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                        Neel2015
                        from Mumbai, Maharashtra
                        Aug 15, 2016
                        Resolved
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                        Address: 400071
                        Website: www.consumercomplaints.in/new_complaint

                        15 aug day of independence and today d2h shut down all channels subscribed with a message showing as insufficient balance. On complaining they said they will send engineer which is chargeable rs.200 each visit. For last 2 months this has been repeating and engineers are refusing to provide bill for the amount taken. Today again repeat complaints they say channels are not shut, then where is the problem. Is it the substandard set top box or the service provider mischief to loot subscribers of rs. 200 every alternate month?
                        Also to top over it d2h customer service people are forcing to subscribe to channel which is not required. This has to be repeatedly inform them on same call, its disgusting the tactics used to charge customer.
                        D2h is now providing faulty service and charging customer for their incompetence that too without bill so no proof is recorded.
                        +1 photos
                        Sep 24, 2016
                        Complaint marked as Resolved 
                        Videocon Industries customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 16, 2016
                        Videocon Industries Customer Care's response
                        Dear Neel,

                        Please share your Customer ID or RTN with us, so we can assist you further.

                        Warm Regards,
                        Videocon D2H
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                          I
                          Idhaya Kani
                          Aug 14, 2016
                          Resolved
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                          Resolved

                          Address: Chennai, Tamil Nadu, 600013
                          Website: www.videocond2h.com

                          I am using videocond2h for past 3 years. I wanted to activate Ten3 channel and called to customer care.They said channel will come after 10 hours.but ten 2 channel activated wrongly instead of ten 3.activated date 22.7.2016.I called to customer care again and complained to them.They said they have taken complaint against agent and it will get resolved in 3 days.Called 3 times nothing resolved.10 days gone.frustrated with this i have sent an email to videocon nodal officer.On august 2nd I got call from videocon d2h and they said they will activate ten3 channel now and deactivate ten 2 later.i asked them to deactivate ten 2 now and after that you can activate ten 3 channel.They said ok and ten 2 continued.again 1 week gone.Suddenly without notification ten3 activated ten 2 deactivated but both channels not visible in my d2h.Ten 3 activated showed only in my videocon account.I called to customer care on august 9th and complained.He refreshed my account and ten 3 came.I asked for deactivation of ten 3 account because its 1 month lock in period and waste of amount for me.He said his agent made a mistake by activating ten 2 channel instead of ten 3 on july 22. he has taken complaint to revert my balance of 40 rupees which is deducted for ten 2 channel activation but nothing credited till now.Made complaint again to customer care on 13th aug 2016 but no use but my complaint closed.Please credit my balance back for activating ten 2 channel wrongly.
                          Sep 23, 2016
                          Complaint marked as Resolved 
                          Videocon Industries customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 17, 2016
                          Videocon Industries Customer Care's response
                          Dear Idhaya,

                          We have forwarded your issue to our concerned department and will get it resolved at the earliest.

                          Warm Regards,
                          Videocon D2H
                          Verified Support
                          Aug 19, 2016
                          Videocon Industries Customer Care's response
                          Dear Idhaya,

                          We would like to inform you that “Ten 2” channel has already been deactivated and “Ten 3” channel activated in your d2h account with effect from August 2, 2016 and you will be charged Rs. 45/- per month for “Ten 3” channel subscription with a lock in period of one month with a lock in period of one month. Thank you.

                          Warm Regards,
                          Videocon D2H
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                            Lovely Gusain
                            from Noida, Uttar Pradesh
                            Aug 13, 2016
                            Resolved
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                            Resolved

                            Address: Dehradun, Uttarakhand, 248001
                            Website: Videocon

                            We live in dehradun. We purchased a new videocon fridge it's upper chamber of icing is leaking water. No service center number is working in this city. Once a person came from the center but did nothing and went away. I wanted to replace my fridge. It's in a warranty period of 10 years. Please resolve the problem. My Email I'd [protected]@gmail.com.
                            Sep 23, 2016
                            Complaint marked as Resolved 
                            Videocon Industries customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 23, 2016
                            Videocon Industries Customer Care's response
                            Dear Lovely Gusain,

                            We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

                            Regards,
                            Videocon Online Team
                            Dear Lovely Gusain,

                            We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

                            In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

                            Regards,
                            Videocon Online Team
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                              Ved Gaur
                              from New Delhi, Delhi
                              Aug 13, 2016
                              Resolved
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                              Resolved

                              Address: 110094

                              Hi,

                              ​my name is ved gaur i purchase a videocon refrigerator from rajput electronics​ in dayalpur karawal nagar road in first day the refrigerator had door problem we contact to customer care in five day they replaced the door problem still pending no . i call the customer care many time there is no response .i talk to mr. harish mob no.[protected], he assured me the problem will be solved but after 4 day there is no action. i requested to you that please resolved the refrigerator asap.


                              ​my compliant no.DEL [protected]- NamanN​
                              Sep 21, 2016
                              Complaint marked as Resolved 
                              Videocon Industries customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 16, 2016
                              Videocon Industries Customer Care's response
                              Dear Ved Gaur,

                              Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
                              Thank You for your cooperation.

                              Regards,
                              Videocon Online Team
                              Verified Support
                              Aug 20, 2016
                              Videocon Industries Customer Care's response
                              Dear Ved Gaur,

                              We tried to reach you but your no. was not contactable. Please contact us on [protected]@vgmail.in with the necessary details for any further assistance.

                              Regards,
                              Videocon Online Team
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                                Neeraj Poonam
                                from Mumbai, Maharashtra
                                Aug 13, 2016
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                                Address: 411023

                                I have VIDEOCON number [protected]. My SIM is from Chhattisgarh, as i was earlier posted there and now i have been transferred to Pune [Maharashtra] and my number is in roaming and VIDEOCON has already stopped providing the services, so i am unable to send SMS to 1900 or any other number. I was not able to port the number to any other service provider, i therefore need your help what should i do to get my number ported. I want to have the same number.
                                Videocon Industries customer support has been notified about the posted complaint.
                                Aug 13, 2016
                                Updated by Neeraj Poonam
                                I have VIDEOCON number [protected]. My SIM is from Chhattisgarh, as i was earlier posted there and now i have been transferred to Pune [Maharashtra] and my number is in roaming and VIDEOCON has already stopped providing the services, so i am unable to send SMS to 1900 or any other number. I was not able to port the number to any other service provider, i therefore need your help what should i do to get my number ported. I want to have the same number.
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                                  videochit
                                  from Noida, Uttar Pradesh
                                  Aug 12, 2016
                                  Resolved
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                                  Resolved

                                  Address: Ghaziabad, Uttar Pradesh, 201010

                                  I purchased 40' led tv from mahagun metro mall value plus showroom in vaishali sector-3 ghaziabad on[protected]. They gave me 5 yrs warranty, just after 8 months sound of my tv has gone. I registered my complain for 3-4 times for 1 week every time they say technician will attend in 24 hours but still nothing has been done.

                                  Videocon is the biggest fraud company who lies in the beginning and then provide no customer service at all.
                                  Please boycott all videocon products.

                                  Hope then they will learn the lesson.
                                  Sep 21, 2016
                                  Complaint marked as Resolved 
                                  Videocon Industries customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 12, 2016
                                  Videocon Industries Customer Care's response
                                  Dear videochit,

                                  We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

                                  In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

                                  Regards,
                                  Videocon Online Team
                                  Verified Support
                                  Aug 20, 2016
                                  Videocon Industries Customer Care's response
                                  Dear videochit,

                                  We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

                                  Regards,
                                  Videocon Online Team
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                                    H
                                    harishdkca
                                    Aug 12, 2016
                                    Resolved
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                                    Resolved

                                    Address: Jaipur, Rajasthan, 302028

                                    My name is ashok kumar sharma. I have purchase videocon tv on 8 may, 2015. My led now making me problem. I filed a complain on 02/08/2016 but i said that i would available on 6/08 and after calling again and again they just said that we are coming than talk to area service manager. My complaint no. Was ref no. Jai[protected]. I am from jaipur. My phone no. [protected]. They still are giving me execuses and not giving me service. They said that you have to pay 1100 plus tax. I was agree. Pls sort my problem
                                    Oct 3, 2016
                                    Complaint marked as Resolved 
                                    Videocon Industries customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 12, 2016
                                    Videocon Industries Customer Care's response
                                    Dear harishdkca,

                                    Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
                                    Thank You for your cooperation.

                                    Regards,
                                    Videocon Online Team
                                    Verified Support
                                    Sep 02, 2016
                                    Videocon Industries Customer Care's response
                                    Dear harishdkca,

                                    We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance.

                                    Regards,
                                    Videocon Online Team
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                                      S
                                      Suryakant A.
                                      from Igatpuri, Maharashtra
                                      Aug 11, 2016
                                      Resolved
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                                      Resolved

                                      Address: 400706
                                      Website: www.videocond2h.com

                                      My customer id is 58722915, account no-5839896. I have lodged complaint to videocon d2h for dish alignment and activation of my subscription on 02/08/2016 as i was not using it since few years. So i repeatedly called their cc no-[protected] for 17 times till 11/08/2016 for sending technician to resolve my issue.

                                      Tonight on 11/082016 only, i was informed by cc executive that my complaint dtd 02nd aug-16 is cancelled by their engineer. Nobody has called me till 08/08/2016 and not resolved my complaint then how complaint is closed. Only technician xxx has called me on 08/08/2016 and told me that he was out of office for a week and want to resolve my complaint on priority. As he has not turned at my residence till 09/08/2016, i called him and when enquired he intimated that his office don’t have stb-2011 model which is my place and cant come without stb.

                                      Many times i have spoken with their cc executives, supervisor, team leader and manger but nobody is capable of resolving customer complaint and they don’t bother for customer unsatisfaction. It is observed after holding call for longer duration, they disconnects call rather than connecting to higher executives even though i insist for same. I think low level technician is playing big role and all higher officers are dancing on it.

                                      I did big mistake in opting videocon d2h, eventhough i shift to other dth, i will not give up follow ups with videocon d2h for their worst services provided. So i appeal to others not to go for videocon d2h.
                                      So resolve issue immediately.
                                      Suryakant a.
                                      Sep 19, 2016
                                      Complaint marked as Resolved 
                                      Videocon Industries customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 12, 2016
                                      Videocon Industries Customer Care's response
                                      Dear Suryakant,

                                      We have forwarded your issue to our concerned department and will get it resolved at the earliest.

                                      Warm Regards,
                                      Videocon D2H
                                      Verified Support
                                      Aug 16, 2016
                                      Videocon Industries Customer Care's response
                                      Dear Suryakant,

                                      As per discussion with you, please get back to us as & when you require an engineer visit. If you have any further queries, please call our customer care number below : +91 [protected].

                                      Warm Regards,
                                      Videocon D2H
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                                        V
                                        Vinay90b
                                        from Gurgaon, Haryana
                                        Aug 11, 2016
                                        Resolved
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                                        Resolved

                                        Address: Faridabad, Haryana, 121001
                                        Website: Videocom D2H

                                        Dear sir,

                                        Customer id[protected]

                                        Issue - continuos problem with dish.

                                        On 29th july i have registered a complaint & cancelled the same as the problem got resolved automatically.

                                        On 30th july i have eagain raised the complaint and the engineer visited & problem got resolved & engineer has taken their visit charges.

                                        Then again there was same problem, then on 7th aug again we have registered the complaint & briefed customer care executive about the situation but i was surprised when they infomred that "our engineer has not visited, ur problem got auto resolved".
                                        Which was not correct. Then i asked them a simple question that who has given feedback that it got auto resolved??? Or u should have called us to get the feedback??? But neither of this happen

                                        Then they have registered my complaint of this issue on 7th & informed that it will get resolved by 8th, 12:00 pm. But again on 8th, i called them and asked about the resolution they told it will take another 24 hour. But till today i hv not got any resolution.
                                        Then today again i called, they have no answers & again registered the same complaint.
                                        Now, i am feed up from all this & need solution.

                                        Since i have already paid visit charges but problem was till date not resolved. So, i expect that with this e-mail someone should understand my issue & provide resolution.
                                        Regards, sudheer
                                        [protected]
                                        Sep 23, 2016
                                        Complaint marked as Resolved 
                                        Videocon Industries customer support has been notified about the posted complaint.
                                        Aug 12, 2016
                                        Updated by Vinay90b
                                        Dear Sir,

                                        Pl. help me out.

                                        Regards, Vinay
                                        Verified Support
                                        Aug 12, 2016
                                        Videocon Industries Customer Care's response
                                        Dear Vinay,

                                        We have forwarded your issue to our concerned department and will get it resolved at the earliest.

                                        Warm Regards,
                                        Videocon D2H
                                        Verified Support
                                        Aug 23, 2016
                                        Videocon Industries Customer Care's response
                                        Dear Vinay,

                                        We understand that our representatives have got in touch with you and have resolved your issue. We have also taken a note on your confirmation that, your product is working fine. Please feel free to contact us in future. Thank you.

                                        Warm Regards,
                                        Videocon D2H
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