Videocon Industries Complaints & Reviews

I am totally harassed mentally with there services. my tv is nt wrking since past 1 mnth. every day i have to cl customer care and no technician cms within 48 hrs. once one technician came and tuk 200 rs. aftr an hr d same prblem. pics gets hanged and no channels r wrkin. he gave his no. for immediate help bt aftr he left i tried contacting that no. To my disappointment dat no. is switched off. what is videocon d2h doing. I am really getting bugged up and i want to file a case in consumer court against them for not providing proper services. I am payin rental, also callin them everytim i have to spend money. I really need compensation for all this and they need to be dragged to the court and fined heavily

Sir my customer id.[protected] i am recharge gold maxi. Rs.305/one months validity, recharge date 25/08/2016 but in my accounts rs.298 and validity 17 days. Why. Please see this problem and solve.

Customer id –[protected]

Team,

Have done NEW GOLD SPORTS ([protected]) Rs.365 recharge and also add Marathi add-on to this recharge, which is showing added in my account (on your site) but channels are not getting telecast on set top box since last 3 days.
Have done 8-9 calls (Total call time 1 hr) to your customer care by using non toll free number (because I am in Mumbai and your set top box is in Sindhudurg) which cost me because of you inefficient services. Non of your customer care office resolve my query, few cut the call in between, few kept it on hold, few assured me resolution and technician visit, WHICH NEVER HAPPENED.

This is happening every month when I do recharge. Have to call customer care to refresh account to get benefit of recharge. Why you need call to refresh account? Is your site and setop box are controlled by two different orgnisations? In which age your organisation technology is working, you can’t resolve such small issue. First of all why this issue should occur?

HIGHLY DISAPPOINTED DUE TO BELOW

1. Post recharges have to call customer care: to get my telecast started on setop box. Why is it so? Doesn’t your recharge mean activation of services? Or you consider yourself Government organisation that needs several applications to do their duty. Do you think customers have all the time in the world for your good for nothing recharge?

2. Good for nothing recharges: You have very few recharges and using along with add-on services is again big headache even for well educated people. And your guys are selling D2h in villages.

EVERY TIME HAVE TO CALL YOUR CUSTOMER CARE TO REFRESH ACCOUNT TO GET BENEFIT OF RECHARGE once I do it. Also same for Add-ons done on base recharge. Don’t you have any automatic system to do it. Do you want customer to call you every month post doing recharge. What will uneducated customer do?

3. Customer service – who are your executive and technical team. Are they all uneducated of 10th passed. Don’t have any brain, don’t understand what customer is speaking or customer problem.

There Moto is to finish call by fooling customer and informing them “thigs cannot be done due to some blah blah blah blha etc”. Your customer service does not believe in resolving queries or in customer satisfaction they just here to do false promises and fool the customer. They behave like government officers.

4. http://www.videocond2h.com/ : your portal is not at all user friendly. Till date don’t understand how to do recharge from your site. Have to surf for hours to do single non sense recharge of yours. Same thig with add-on recharges. Have to check channel list of recharge on some other sites. Can’t you design one single user friendly site?

5. Bad telecast: Rain, clouds, air everything affect you setop box and telecast get affected. Are you telecasting form Mars? Can’t give good telecast without interruptions.

Who the hell is going to pay for 3-4 telecast laps and my calling charge to you customer care, also for my highly dissatisfaction and for waste of my precious time.

DO THE NEEDFUL TO RESOLVE MY MARATHI ADDON RELATED ISSUE AND IF POSSIBLE IMPROVE YOUR SERVICES OR ELSE CUSTOMER FORUM IS NEARBY AND OTHER SERVICE PROVIDERS ARE OFFERING GREAT SERVICES.

PS:
CALL ME ON TO KNOW MORE / FOR CLARIFICATION.
Do not trouble my parents by calling on registered number because they are in Sindhudurg and not much educated to understand your mischief.

Regards,
VINAYAK P. RANE

Dear sir,
Good day to you,
My name is chander shekhar seem, and currently using airtell services for my mobile no.[protected]. I made a request to port my this no. To your co. Videocon on dated[protected], and my port code is ad322511 but still today you have not port my mobile no.[protected]. Why so delay? I can not understand. The man who came to my resedense his name is chowhan who has given me his mobile no. As [protected]. I have applied for bumper 199 plan. Either you convey your reasons or do not do anything in this regard within stipulated time, as i am going out of station for my business works.
Thanks and regards
Chander shekhar seem, j-6/61, sf, rajouri garden, new delhi-110027

Hd 6666-rf stb is not supporting "smart remote app / dongle".
I have hd 6666-rf stb since 2 months. At the time of purchase, company representative told me that the hd 6666-rf stb will support "smart remote app / dongle". But is is not supporting the same.
I contacted customer care many times regarding this issue. They told me that the problem will be solved with in one month. But still the problem is not yet solved.

Dear All,

I had complaint regarding my Videocon D2H (ID[protected] not working on 25 August 2016 with complaint number[protected] & 42471836 today i.e. 27 August we fix appointment at 5 PM but still now no technical person visit. When I calling to that person who fixed appointment he told other person was allocated to visit I take number of another guy and call him but he don't have any idea for my complaint it so embarrassing and pathetic service given by Videocon. Last week I paid service charges (Rs-200) to them having 1 month service warranty for that but after paying Videocon d2h unable to solve my issue .I want it is solved right now. We never recommended D2h other. I already waste my weekend due to Videocon.

Never Go With Videocon it will waste your Time & Money

Regards,
Devendra Chaudhari
M-[protected]

Dear Team,

We purchase Branded electronics for comfort and peace of mind thinking it’s been designed and tested by expert engineers for better user satisfaction. But Videocon proved consumer expectations to be wrong by continuing delivery of faulty product to consumers.

I have purchased 2 A/c’s with Model code- VSD55, and used at two different flats. One is for regular use and other was sparingly used.

Suddenly one of the A/C stopped working with Error Code E6, which is very well noted on User manual. Error code recorded in User Manual clearly suggest the error is common and frequency of such codes are high. My query is, if Brand engineers have noticed such frequent repetitions of this error why are steps not taken to rectify the product, instead of end user approaching you post facing the difficulties.

As this A/c was sparingly used I faced this code after expiry of warranty. Also the error in not due to usage nor forms a part of normal wear and tear, if my observation is correct then it’s definitely a product failure and should be rectified with no extra cost to user as its noticed from the time of manufacturing and noted in Manual.

Not only product but also service I experienced is pathetic.

My complain number THA[protected] was registered on 22 Aug, but nobody turned back or contacted me for attending the complaint. After waiting for two days I contacted your Engineer(as per contact number received on SMS) and was surprised to notice he was not aware on my complain been allocated to him, but after several explanation he agreed to attend the complaint today ie: 25th Aug at 10 Am. As its working day I had requested him to abide with timings as I have to attend office after he finishes his job. Today I called him at 10 am to understand his location and had to explain all things what I narrated yesterday as he forget todays appointment, but on REQUEST he agreed to visit my location by 11.15 and he turned up only at 11:45 Am and explained reasons for delay.

My query is why should a consumer do such coordination even after paying for Brand product, and what is brands responsibilities in closing registered complain. Believe me such service and quality will force consumers to prefer local products where customers are mentally prepared for poor OR no service at least we save money what Brands take away from us.

Overall I have experienced poor product and service, and expect to get things attended and rectified without any further hassle or escalation.


Warm Regards,
Satyavan Tiadi
Regional Motor Claims Manager
Bajaj Allianz General Insurance Co Ltd
Mob: +91 [protected]

Dear sir/madam,

I'm Bharat k sen. My customer ID is[protected].
I just now recharged with ₹.341. now on display it occurring NO SIGNAL... please help and also plz find attached images.. waiting for ur response...?


customer ID[protected]
Mo.no.[protected]
Alternate no.[protected].

I recharged my Videocon D2H account on 15.08.16 for Rs.500. The payment was successful while the recharge has failed. My bank account got debited while my Videocon account has not been recharged. When I contacted customer care immediately which is an useless one (they just run our time and call goes on for 10 mins each time connecting to their supervisor), they said the server is under maintenance and the issue will get sorted out in 24-36 hours. I got no response from their side until 2 days. I mailed them stating the issue again and they said the issue will be sorted out in 8-10 days. The days past but I got no reply from their side. When I again contacted them, they said me to follow with the concerned card issuing bank. The bank has clearly said it is not their fault and the bank has been credited to Videocon. While Videocon has given no response for my query yet. I request you to take an action against these people who swindle our money.

Complaint No:[protected]
Payment Reference No: [protected]
Customer No:[protected]

To get back this money of ₹500, I have already spent ₹100 for their customer care calls. I want my money to be credited back to my Videocon account as soon as possible. I will happily disconnect my services immediately. I don't want to use their services anymore.

Regards,
Manoj

I already registered complaint on ur call cetre on 23 aug2016 c. no. 45802976 and my id 22409900 they informe me it will solved within 24 hrs. again i register on 24 aug 2016 complaint no.[protected]. so many times from 23aug but ur engineer not come. at last i dicsed to change it by tata. i want to know can my balance transfered?
Your services is poor they are unavailable to give solution they give only date. that's very bad experience.

Dear sir,
I have wrong recharge in wrong I'd this I'd is[protected] from my hdfc bank credit card number is 9065 time on recharge is08.30.51 dated is 24/08/2016 my correct mail I'd is[protected]. His recharge via jio money app. Amount worth rupees. 253.

Kindly please check and resolution.

Am very very disappointed with videocon d2h. Star sports select hd 1, star sports select hd 2 launched on aug 10 and still you have not activated those channel. I pay for the highest package, but what's the use if you guys haven't launched channels like espn hd and star sports select hd, while other dth have. You should be ashamed. This is pathetic.
I kept reaching you people for last 3 weeks, through customer care numbers and through...

Got a service call saying that if i recharge for 1yr dth then they will give 2000 worth coupondunia coupon, i didn't not got yet, whenever i call customer care they say complaint is taken and closed. Three time they filed complaint but not solved, and they put my call on hold for long time, but the response is same each and everytime, 5 times i rang customer care everytime they say complaint is lodged but never they give immediate solution

Mera naam praveen kumar garg hai, mere pass videocon d2h hai last 2 year se, maine last 1.5 month set top box replace karwaya tha rs 650 ka jiski 3 monts ki warranti thi, jab se yeh change karwaya hai daily download progress screen per lika aatha hai is ki complane customer care per kawatehai ti bolte hai ki engenearing charge rs 200 lagange, maine kha ki jab set top bos ki warante 3 monts or usse related problem ke charges kyo lenge to bolte hai ki yeh to aapko dene hi padenge, muzbori PLEASE NO PURCASE VIDEOCON D2H
THANKS

I Have Recharged With 300 On[protected]
Payment confrmation required

I have purchased new Videocon LED TV with free connection for one year in November -2015 during Diwali offer but my tv d2h disconnected in June-2016 without assined any reasons
& several times call for recharge

I have already made complaint thru customer care & every time call me for recharge
Please investigate the matterv& continue my d2h connection

Complaint #[protected]
Customer ID#[protected]

Cc:CNBC Awaaj channel-pl help me


P C Srivastava
JR-439 Hindalco Colony
Renukoot-231217
Mob-[protected]

Sir, i recharge my d2h through paytm of rs. 1000. On 18.08.16. @ 16.08 pm, it has been debt from my sub w/o, but it has not credit in my dog a/c yet, i have given so many reminders but nothing till yet done, & for not having my connection i have to pay rs.1000./ on 19.08.16, throw a dealer, at fateh nagar, jail road, new delhi 110018, by that my connection got restarted, so please refund me my amount or put it in my videocon d2h a/c,
Attachment s below

Videocon d2h — name change


I have purchased videocon d2h. My customer id is[protected] & my name is valiullha shaikh but instead of my correct name your data shows oliullah sk so please correct my name in your records

I have given complain regarding non functional my d2h cable. After given many reminder his technical team are telling their support team can not come at my house due to some local technical issues. I don't know why this type of hype they are creating. They are rejected my complain. Kindly look into this matter urgently basis.
If they don't provide technical support why facilitate and registered complain?

I was told by Videocon at the time of booking their dish that installation charge is included in my subscription. However, at the time of installation, I was charged Rs 5336/- for installation. On my insistence, the details of the break-up were handwritten on the service report, but in illegible handwriting. No separate bill or receipt was issued. I wrote a mail to Videocon asking the following questions:
1. Is installation charge a secret that is not to be revealed till after all subscription payments are made?
2. I live 6 floors below the terrace of my building. Presuming a liberal height of 3 meters (12 feet) per floor (most homes in Mumbai are just over 2 meters high), the distance from terrace to home should not be more than 20 meters. I was charged for 118 extra meters (over and above their free cable length) @ Rs 12 per meter.
3. The rest of the items listed on the CAF are not legible, so I don't know what the break-up for the balance Rs 3950 is.
4. Why is there no complaint address available on the Videocon website (except for set-top box Customer Care)?
In reply to my email complaint, I received a cash-back of approx. Rs 2100, with no explanation. Further mails from me to the company have remained unanswered for weeks