Videocon Industries Complaints & Reviews

Hi,

This is with reference to above mentioned complaint number. Complaint#= gha[protected].
My name is ankur talwar, i bought videocon led along with other items such as washing machine and refrigerator 5 months back (I. E. On 22nd jan 2016).
It's been 5 months only and led has some issue with panel. I had words with customer care, one of the technician came to my home after probing he said, one part of this led has manufactured defect which need to be replaced.
I want to ask one question, how could part has manufactured defect in 5-6 months.
I don't want any part to be replaced, i want full exchange of this defected led with new one. Manufactured defect products can create problem in coming future as well.
I bought products of videocon with a believe that these are branded one but after seeing this kind of defects i am really disappointed. Please don't force me to take any inappropriate action against this in consumer forum.
Take necessary and early action again this complaint.
Again, i don't need any part to be replaced, i need full exchange of this defected piece with new one.
Waiting for an early reply from your end.

Thanks & regards,

Ankur talwar

Email : [protected]@gmail.com

#keep

Dear sir,
I have 3 diffrent connection from videocon d2h, after warrenty all setup box not start after that i was showing service egg. his statement his chip (ic) is failure, it was very shocking because same problem my last 2 setup box, my question is if videocon is aware if yes why they making or supply faulty products. why customer pay unnecessary charge?

Regards

Deepankar

The channels are blank. No channel is being aired . Pl restore the services. Hiralal Bhattacharjee/[protected]

Dear sir,
I am complained about my LED tv not turn on then changed board.
then TV turn on now.but now remote not working.
I am check in another tv that is working .So i call and tell this remote issue in after board Change.
and then he is closed my complaint 4 times.without clear issue.
But still now last 1 month my compliant is not resolved.
complaint is again closed.

I think nobody in control in service.

Your brand service is available or not, i case you are not able to do i send to your corporate address in my LED .

I have mail conversation also but still now nobody doing service.
My LED TV under warranty also i am complained 23-june-16.
My experience worst brand service in videocon.

I am Sandeep Chaturvedi having customer id no 60793477. I have been calling your customer service from last 72 hours but yet my complaint (Signal not available) has not been resolved. First complaint I made on dtd 2 July 2016. From last three days I am unable watch television, eventually only because your engineer failed to visit.
These three day delays in service have made me loss of my money and valuable time which I wasted behind chasing you.
I hope you will take an accountability for loss of money & time take place due to negligence in customer support service..

Due to the signal disturbance in the Videocon D2H setup box called the costumer care for the issue resolution. Firstly the have registered the complaint in the third call and after registering no engineer came for visit.

Engineer called once on(30th Jun 2016) for the address but still no one came. Date 1st called: 26th Jun 2016
Complaint registered date: 28th Jun 2016
Complaint ID(WOID): 44201034
Please take immediate steps against them.

Videocon d2h setup box hd6666 me recording nahi hota hai

I have been a customer of videocon d2h service for last 5 years.My base pack is new gold sports which will terminate on[protected]. Despite several complain to d2h customer care no action has been taken

I bought videocon 4kd2h subscribed new south platinum HD,
i am not getting all eenadu (ETV/ETV news/ETV movies_channels.

i called customer care phone ringed and answered, saying all my customer executives are busy. almost for 15 mins.

Sir,
I have rechrged d2h connection by making an advance payment of Rs.1305/- for a period of 3 months in the month of May 2016, Rs 435/-. wherein I was getting all Asia net channels. However, from 28th June 206 d2h abruptly withdrew all Asia net channels. On an enquiry with the d2h I am told that as per d2h new policy for watching Asia net channels I have o make an extra paymnet of Rs.61/- per month. When I said I had already made payment for 3 months as per the channels chosen the same should continue for the entire period for which I had made payment d2h official told me that thecompany is at liberty to withdraw the channels even if payment had been paid in the past.


I said that this is a clear case of cheating the customer and reqeusted either to restore the channels originally I was viewing or refund me the money for the remaining period. D2h as per the company's policy they cant make refund or restore the cha nnels.


Hence, I would request you to kindly register my protest and complaint against videocon D2H for breach of contract and cheating the customers. There may be many other customers like me affected by the policy change of the company. Policy cant be changed with retrospective effect for the existing customers but for the prospective customers.

Thanking you and looking forward to redress my grievance at the earliest.

AM Nair
A-602 Balaji Enclave, Lokhandwala Township, Kandivali East,
oMumbai 400101

This is regards with the complaint raised on 24 June 2016. Below are the details of the complaint launched
• Lower portion of our refrigerator was not cooling & freezer has sufficient cooling (something wrong with the lower portion of the refrigerator)
• Complaint # DEL[protected]
Complaint was assigned to Ashok [[protected]], SVC Center [[protected]], and SCode S82153
• Ashok visited home to check the problem on Saturday afternoon
• Tested and he [Ashok] suggested to have GAS refilling in compressor
• We agreed to get it done on the same day to make sure our problem gets resolve
• Rupees 1000 has been taken in advance
• Another technician AZAD [[protected]]visited home to fill the GAS later afternoon
• After GAS filling Rupees 1700 was given which was the balance
• We were asked to wait and observe – till next day nothing changed in the condition
• Called Ashok but due to Saturday no technician was available, we insisted to send a technician home to see the problem
• AZAD visited the home later afternoon and informed us that he cannot do anything right now and can only inform Ashok the current status
• Called Ashok again, he visited but he himself was unable to understand the problem
• Again there was a visit [Ashok & … ] they checked something and told us to switch off the refrigerator for 24 hours to make sure ice not stucked somewhere which is preventing cooling at lower portion
• Called Ashok after 24 hours, were told to turn ON the refrigerator and wait for 24 hours again
• Nothing was changing so we decided to call and ask them to visit and check
• Ashok came with another technician; they said nothing can be done. We need to wait for 48 hours to see if something works
This service is not acceptable, technicians himself does not know what they have been doing. Without any proper diagnosis we were told that there is an issue with the GAS and it should be re-filled, that we did. Then we were charged rupees 2700 in lieu of service provided. Technicians were doing hit-an-trial to resolve the problem. There should be some concrete solution to the problem. We purchased this product just 4 years ago.
• Do you think the life of a Videocon Refrigerator is just 3 to 4 years?
• Where we can go now please answer, we are in the mid of nowhere, this is summer time and you guys must understand under what circumstances we might be living without refrigerator.
• Do you want us to purchase a new refrigerator [please let us know clearly if you CANNOT and DONOT have service to resolve problems]
• With this type of service you are giving a ZERO satisfaction to your customer
Please get this issue addressed as soon as possible.

Akhil Gupta
[protected]@gmail.com

[protected] my coustomer id
[protected] my contact no.

signal issue from past one week.called coustomer care they said i will have to pay 200 charge for visit/

Hi Videocon D2H,

I am a customer of your D2H service, however from a long time I am getting many call from your tele caller. Please stop this bull instantly or else I will switch over to other service provider. We dont need any promotional call in future. My customer ID is[protected]

Regards
Bela Baji

Today due to rains, our services were not available since afternoon in our soceity, as we hv common dish for our wing.
But now it is restored but mine is still not started & getting msg signal not available.. On calling ur customercare they says you will charge rs 200 for visit.
My view is bcoz of your fault, why i sud b charged??
It is your prime duty to provide this services.. At no cost to customers...
Pls do d needful & oblige
Mukund

After getting harassed by videocon customer support, i had to raise the complaint here. I had purchased a refrigerator in october 2015 from videocon and after 2 months it is getting problems (Not cooling properly) and than i raised a call on videocon customer support but i did not get any solution from them. Now i am trying to get resolved for 3 months but i was failed.
After all i need help to get resolved. I request you to please forward my complaint to concern department and let me know about status.

Regards
Dd pandey

My name is santa. I am using videocon dth since last three years. Since last three days not getting malayalam tv channels in the dish, displays a message that signal not found.

I have complained the same but videocone asking for service charges for visiting home.

I have already paid for one year subscription. So why they are asking for additional fee for problems which is not in my side.

The problem is not only for me. Most of the customers i my area suffering this and videocon asking for fee for rectifying the same.

Signal problem is due to videocone poor service so why we customer to pay additional for that. If they are altering their signals strength why i should pay fee for rectifying that.

I will surly give publicity for this issue through social media's so that people may be alert when buying this dish. My mob [protected]. Any one can call me regarding my issue. I will explain u about their poor service. Share my message to more groups and facebook also. Thus we can protest against the unfair customer deal.

I have buy tv inbuilt d2h, in dec2012
I have 2 times repair, day to day co. Price grow of parts. Last time mother bord change thos time price 2500 rs.in Jan.2016, today that parts proce 3800 rs.,
So new tv price low day by day,
So i m not repair this tv. So tv not repair, so d2h not work without repair,
So d2h not work, pls. Return my d2h balance money in my account in refund.

Customer
Chirag parekh
Mob. [protected]

Ac no. [protected]
Name ; chirag parekh
Bank of indiya, malviya branch, Rajkot, Gujarat

Worst D2h service in India. Without india. Do not take this connection. Without intimating Super Gold pack channels have been removed. Now they are asking to pay extra money for language channels.
After talking with customer care they told all language channels have been removed and if I ask why not informed us? They have only answer “Sorry Sir” ridiculous.
After all they are providing Language Add-ons(1 Free) http://www.videocond2h.com/wsc/super_gold_pack.aspx But when i asked to remove “Free Marathi Add-on” & give “Free Kannada Add-on” they said ok. And taken complaint also[protected],[protected]. In next day complaint has been resolved (surprisingly I don’t know what resolution has been taken). Again I called customer care they said same “Sorry Sir” we can provide you “Free Kannada Add On”.
Since I have money in my account they are ready and repeatedly asking can I activate sir.
Finally my needed channels gone, what they promised not done, No Required Free Add-on given. Very worst experience

Dear sir,
I am the customer of videocon d2h since last 07 years. This is first time happen to me. My tv was not working since 19 jun 2016 morning and i have complain the same on same day morning. I was assured that service engineer will come with in 24 hrs. But its 33 hrs but there is no service engineer will come to check the tv.
I was also call to the service engineer 4-5 times but he was also have same answer that i will come after an hour.
Please look into the matter seriously & do the needful.
For early & positive response please.

Regards,
Sohan lal
[protected]

Purchased 32 inches led from dehradun. Remote found damaged. After 16 days the tv started with problems. Called up d2h people as error was showing d2h was the cause. 3 times complained. Then d2h people come after 3 days when their commitment is 24 hrs. He says it's tv problem. I call up the service station. Complaints generated but engineer denies to come for service. I have 3 yrs warranty. I request for change of the model. And they deny