Videocon Industries Complaints & Reviews

This is tripti bhattacharjee and i am using videocon d2h from last 6 months only and when i bought it your agent said that i ll get free service for 1 year and suddenly from last 4 days i am getting an error message on my screen saying signal not available. Today when i called your agent told me that i need to pay rs 150 to your service engineer for his visit. This is absolutely not acceptable from you guys. I would never pay extra for you guys mistake and now seriously i am thinking of moving to another service provider. Please revert me back asap, before i give a pick to consumer forum. My cust id is[protected] and my phone number is [protected].
What kind of service is this first you promise us to give free service for 1 year and now after buying it you guys just forget everything.
Each and every customer has rights to get whatever you promises. So i am not only going to show this to cusumer forum but also the recordings and screenshots as well in my blogs and social sites.
Every customer is facing the same problem.
We value money.
Every people should know about this.

Thanks for your pathetic services.

My D2h id 18470406. 2 days before it rained heavily here and since from that day the signal is not available is showing in most of the channels. I lodged a complaint to the customer care and today they are replying that i have to pay Rs 200 for service charge. Why i will pay for the service i never paid to local cable supplier then why will i pay now. This is highly unacceptable, not providing services will not only create a bad example but also loosing their reputation. I am highly unsatisfied with the service and i am planning to switch to local cable provider.

Hi,

My cust id is[protected].
I had complained on 30th may, issue was regarding recording but as usual engineer will call and they will say I am coming to your house but they wont come and complain will be closed without resolving it.

Its not the first time actually they will wait for expiring of the warranty so that they can take again the money, if this will continue and they will ignore this kind of issue then its not going to work.

WOID 43395389

Dear Sir,

I Am Akshay Yadav and My Mobile no. is [protected] this no Not in service due to sudden wind up of videocon telecom and now problem is that my no is not in service i unable to do any work and transaction and contact any one because this no is mostly use for contact others.
Company Website and Service Center are also Close.

Regards
Akshay
[protected]

This is with regards to the service provided by Videocon D2H service that I am using, since the time I have shifted to Mumbai there is a network issue going on though re-installed. My Customer ID 67861455, with complaint #[protected], for the same issue.
Since the time I have recharged it I have hardly seen anything and due to this network issue they asked me to request for a technician for which I had to pay Rs. 170 every time. I mean why should I when they are not giving the right service and when escalated the supervisor said you ca get this re-installed but you will be charged. I mean they were ridiculous and didn't provide any solution. I got so irritated that had to hang up. and they never got back to me since than. Its been more than 24 hours now.

If this can be taken on consumer forum it would be really good as its not about money but about the service and when they can torture me day in and night for recharge if delayed they what happened now.
Isn't this a part of customer service.

We had purchased split air conditioner on 27 may 2016. Due to heavy storm on 29 may 2016 its outdoor compressor gets lay down. We lodged compalint and service center has provided us the solution too.but they said it has a fitting problem..we then complaint to the shop (metro) from where we had purchase it.but they are not giving us any solution.we are having fitting problem for air conditioner..so kindly provide us the solution of fitting either we will make complaint to consumer forum

I booked to mount my split ac in new room at jodhpur rajasthan. My complaint nomber is 0d[protected] code no 64396 to toll free number at jaipur. The person came named mr. Sandeep dhadhich. He refused to use old pipe line & all other parts also. Same time he filled gas in compressor with in 20 minuts. When i asked to give bill he told that bill book was finish and give my kaccha bill & told that next day he will provide the bill. Number i called for work is[protected]. They told sms will come but no sms came. It might be a gang which working against people security.

My customer id[protected]... Had taken ur connection on 30/4/16... With one month free subscription... Though pack is expire on 29/5/16... Ur messeges for recharge said do before 29/5/16.. Though i do recharge on 29th of rs.254 per month as pamplet given by ur dealer... But recharge done only for 28 days with no marathi channels... I asked to dealer for this cheating... He said it will only 28 days for every recharge on pack not a month... As he also doesn t know to recharge of 275 for aonth onstead of 254... It is very unconvenience from ur site that u are not looking at customer.. Only interested in money... I want my money back and disconnect services... Waitimg for reply...

I have a mobile recharge shop at Raigarh. I had taken retailer ship for recharging from Videocon Telecom service under M/s Harbhajan cellcom, (distributor), Kotra Road, Raigarh.Mobile no:[protected].

The company has closed their telecom service.

I have a Lapu balance of Rs. 1166/-, coupon of Rs. 10 X 57 Nos. & new SIM card 10 nos. I have requested my distributor for refund, but either he or the company does not response the matter.

My Lapu SIM stopped from yesterday (showing Emergency).

In the circumference I do not get response from any corner .
Please do needful.

This is the worst ever company in the whole world with pathetic after sales service. Machine quality is poor.. Technicians are not even fit for cattle rearing.. Fools with very late response. We wait for minimum a month every time we lodge a complaint through the call centre. Never buy a videocon product ever ever in ur life. Every year we encounter a problem and every time we face the same kind of experiences with the service technicians.

Hi,

I've raised complaint on 20-may-2016 for the service cancellation because of the poor service. Complaint id[protected] and they mentioned it will be solved on 27-may-2016 at 2:00pm.

But till now, the issue it not getting solved and also they have raised the new complaint today 27-may-2016 from the back end team without my knowledge and they mentioned it will be solved on 3-jun-2016 at 10:39am, complaint id[protected].

For the past 10 days, i didn't watch the channels because of the issue. But my account is debiting by the provider day by day.

Also, the same issue happened on 29-apr-2016 with the set box issue, that time also, i was not able to watch the channels for 5 days.

Is it possible to get the refund for the above days.

I've called the call center and spoke with the supervisor for the setup box cancellation issue and also asked for the new complaint is raised without my knowledge. But they told all the reason for the issue.

Now, i'm not able to make the call for the customer care through my registered mobile number. I think, they have included my mobile in no screening.

Please do the needful for the service discontinue.

Regards,
Mahendran v

Dear sir/madam.

I was recharged my d2h (Id no-685725) on 10/06/2015. Rs of 2100/- this package duration 1 year+30days extra.
So that time previous recharged packing without my knowledge you have withdraw. So we did not understand, so what...? Please give explanation immediately.
Now i am requesting to you implement to me previous pending package.

I was called today your helpline no [protected]/did not prepare response with me your costumer's relationship office's also..

My product name is Videocon d2h and my and my customer I'd is 46183680. I am facing the problem audio or video every 10/15 min my product loss its audio or video. When I complement for this problem to the Videocon D2h company they can't solve this problem n just giving annoying reasons n they did not sent any engineer for home visit to see that issue. Videocon d2h provides very worst services to there customers. Coz my product is in warranty period so they must have provide the free of service to me but engineer said on phone call u have to pay 170 rupees otherwise I not coming when I I trying to say him that my product is on warranty period then he argue with me . I registered my first complaint on 23 may 2016 no one can visit at home till 26 may then I registered compliant again now they told me that ur problem has been fixed in 24 hrs they can fixed this problem in 3 days how they fixed in 24 hrs. Videocon provides very worst services to me. This is very bad experience.

Dear d2h team,
My complaint id:[protected]
Customer id:[protected]
I raised my complaint on 19th may that my d2h connection is not working through costumer care and there after i did not receive any technician till date to resolve the issue.
Every day when i enquire the status in the morning they would again say it will be resolved by evening and when i call again in the evening they would say it will be resolved by tomorrow morning. Like this they have delayed for 9 days and so far this is not fixed.
Firstly a customer representative will take up the phone and if i ask something they will forward it to the supervisor. He will repeat the same story and say they have raised the complaint on technician on 21st may.
It seems like the technician is least bothered about this complaint as well.
These videocon d2h, does not have good standard practices or process in place and also are understaff to resolve this issue.
And again in addition to the connection i also purchased “videocon premiere club” membership card. This card states it provides “priority service” but in fact after purchasing this card for extra 500 rupees /-, they have not prioritized in resolving the issue but rather there are not attending the issue at all.
In fact one of the supervisor in the call said there are about “3000” + complaints there are understaff and are not able to resolve the issue.
This is written with frustration as my complaint was not resolved even after 9 days of time. And also due to this in efficiency of videocon d2h manages/ staff i lost my valuable time and money because the customer care is not of free call to raise complaints. These people do not respond or does not know how to attend the call as well, they will be so much background noises, they will not proper information, they will hold the call for several minutes then again they will take time to forward to supervisor. These people are very smart as we purchased the product and if we cancel the services they will not be in loss. The only loss would be to the costumers so they hardly care about the customers.
I am still waiting to see if this gets resolved.
Therefor my advice is please do not chose to go for videocon d2h as they have forcustomer service is very very very bad. Think before you go for this.

Hello,

I have made a complaint about the loss of signal for my dish.
I have raised complaint on 21 may 2016 and the complaint num is[protected].

No engineer has called me. No progress in resolving the issue.
Called the customer care people.. Every time I call them, they say that they are escalating the issue with high priority and the issue gets solved by 8 working hours.

Its been 5 days since I made first complaint and the engineer have not called me.
I dont understand why the engineers delay in such a way and making the reputation of videocon bad.
It is very frustating for us to call the customer care people daily and listen to thier false promises.

Why is this taking so much time. There is no updates about the complaint.

Below are the complaints I gave for this issue
[protected]
[protected]
[protected]
[protected]
[protected]

I kindly request you to resolve this ASAP.

My id no. Is 20452852. I have got recharged rs.200/- against transaction no.[protected] on[protected] at 20.34 hours. My contact phone no. Is [protected]. Neither i have received message on my mobile or nor i could see in my tv for message. Please look into this urgently since the current period is expiring on 26th may 2016. I request the concerned to look into this complaint and arrange to account the recharged amount of rs.200 forthwith before expiry of the last day regards. B. Sreenivas.

Hii sir i purchase a videocon mobail handsate z45 nova on 31 Dec.2015 .tha fone are not working good and in one year i send a fon three time on repair in company.batry are not working good and fone response are bad .the fone automatically power on and off .i think you help me and solve my problam.so plz atrect your kind atention are solve my problem very fast.
Thanks .

I am Videocon D2h customer and my customer ID is :[protected].
I am facing no signal issue since yesterday. I called your customer service many times but still didn't get any response. After trying so many times finally i had a word with your customer service representative and he asked me to pay Rs 170 to your technician.
I am unable to understand why i need to pay this extra amount. This is not my fault, then why do I need to pay this amount and if i pay the amount this time, then for how long this amount will be applicable or do i need to pay this amount everytime whenever i face such issues? Could you please explain and revert me with a good acceptable solution as soon as possible.

Hi,
I am having a videocon d2h connection with customer id:[protected], after getting connection it worked fine for first month, after that it is not working even if here is pin drop silence over cloud. I am only able to see only promotion channels. Some time it is working during night. After calling customer care so many times not got any satisfactory reply.

This is regrading the complain no[protected],[protected] at customer care of videocon d2h for customer id 51099168 has been register on dt 22/05/2016. And 23/05/2016.

I had raised a service engineer visit request for my product and i was told my problem will be resolved in 24 hours.

The issue is not resolved till date. And none of the engineers have visited or called me to know the issue. There is no response from the company side also

After multiple complaints i get only a new complain no and and the time period gets extended but problem is same.