Videocon Industries Complaints & Reviews

I have a twin cable connection from a single dish from Videocon DTH. The customer ID is[protected]. I took the connection in October 2014. It worked well only for two months. After that the image started freezing. The resolutions have been different:
1. the call centre operator would send a command to the set-top box, which would then reboot and the image would get restored (this solution would work for 2-3 days only)
2. the service engineer would come and reboot the set-top box, change the settings and make it ok - this again will would work for 2-3 days
3. the service engineer changed the connectors of the cable connecting to the set-top box. Worked for a few days
4. then, the service engineer came and said that the cable was faulty and he needed to change it from the roof (7 storey apartment). When pointed out that the cable was new and was put in by the Videocon engineer who installed the system, he said that no warranty would apply to the cable and it needs to be changed. This was done. Again, it worked only for a few days
5. the service engineer comes in again - now, he claims the set-top box is faulty - and surprise, even this is not covered in warranty now! Changes it - no use - the images continue to be freezing (see attached images). The man now claims that the splitter near the dish needs to be changed.
I am at my wits end. Am definitely going to change to a new service provider

The services from nashik office is very poor.They just keep fooling the customer every time. They have taken pledge to make fool out of the customers and they never keep there promise.
They talk very rudely, seems videocon is not in need of any new customers

I was planning to take 2nd connection but no response
I made a repeated complaint but no response.
Feel cheated whereas other service provider solve the complaint in couple of hours but videocon D2h needs more then a day.

Sorry will not recommend to any one

Dear team,

Complain is not resolved please resolve the same on urgent basis else will leads to consumer form …


Chetan c khakhkhar
Branch manager
Grain market
Jamnagar
[protected]
Chetan. [protected]@icicibank.com

From: harshit pathak [mailto:harshit. [protected]@vgmail.In]
Sent: friday, february 19, 2016 10:22 am
To: chetan khakhkhar /rclg/ibank/jmngr; 'videocon customer care'; dinesh. [protected]@vgmail.In
Cc: arvind. [protected]@vgmail.In
Subject: re: complain for model number va 203 pg2 fda 190 ltr (Jamnagar gujarat)- raj[protected]

Dear dinesh ji,
Plz resolve the issue on priority


Thanx & regards | harshit pathak | corporate-service : pan india escalation
_
Videocon ind. Ltd. | # 296, phase-2, 4th floor, udyog vihar, gurgaon - 122015 | “think speed”
 please do not print this e-mail unless you really need to.

From: chetan khakhkhar /rclg/ibank/jmngr [mailto:chetan. [protected]@icicibank.com]
Sent: friday, february 19, 2016 10:18 am
To: videocon customer care; dinesh. [protected]@vgmail.In
Cc: arvind. [protected]@vgmail.In; 'harshit pathak '
Subject: re: complain for model number va 203 pg2 fda 190 ltr (Jamnagar gujarat)- raj[protected]

Yet there us bi resolution …..


Chetan c khakhkhar
Branch manager
Grain market
Jamnagar
[protected]
Chetan. [protected]@icicibank.com

From: videocon customer care [mailto:[protected]@vgmail.In]
Sent: monday, february 08, 2016 7:11 pm
To: chetan khakhkhar /rclg/ibank/jmngr; dinesh. [protected]@vgmail.In
Cc: arvind. [protected]@vgmail.In; 'harshit pathak '
Subject: re: complain for model number va 203 pg2 fda 190 ltr (Jamnagar gujarat)- raj[protected]

Dear customer,

Thank you for taking the time to write to us.

We deeply regret for the inconvenience caused to you.

We are in touch with the respective branch over your issue and will make sure that your problem gets resolve on the priority basis.

For any further assistance please write us back or call on our branch service manager mr. Dinesh luhar - [protected]


Aside:- mr. Luhar kindly look into this matter and revert with status.

Regards,
Tarun saini
Customer service dept.

Sms help line - type "svc" send to "53030

“connecting together - engaging lives - reaching a new high”

From: chetan khakhkhar /rclg/ibank/jmngr [mailto:chetan. [protected]@icicibank.com]
Sent: monday, february 08, 2016 4:51 pm
To: videocon customer care; arvind. [protected]@vgmail.In
Cc: [protected]@vgmail.In
Subject: re: complain for model number va 203 pg2 fda 190 ltr (Jamnagar gujarat)- raj[protected]

Still there is no movement to resolve the same ….

Should i choose consumenr form to resolve the same???

Chetan c khakhkhar
Branch manager
Grain market
Jamnagar
[protected]
Chetan. [protected]@icicibank.com

From: videocon customer care [mailto:[protected]@vgmail.In]
Sent: thursday, january 28, 2016 7:25 pm
To: chetan khakhkhar /rclg/ibank/jmngr; arvind. [protected]@vgmail.In
Cc: [protected]@vgmail.In
Subject: complain for model number va 203 pg2 fda 190 ltr (Jamnagar gujarat)- raj[protected]

Dear customer,

Thank you for taking the time to write to us.

We deeply regret for the inconvenience caused to you.
Further to your concern we have forwarded the issue to the concerned department and assure you that an immediate step would be taken in this regard.
Our service engineer would definitely get back to you at the earliest.
For any further assistance please write us back or call on our area service incharge mr. Arvind vora-[protected]

Aside:- mr. Vora kindly look into this matter and revert with status.


Regards,
Sunita
Customer service dept.

Sms help line - type "svc" send to "53030

“connecting together - engaging lives - reaching a new high”

From: chetan khakhkhar /rclg/ibank/jmngr [mailto:chetan. [protected]@icicibank.com]
Sent: thursday, january 28, 2016 5:15 pm
To: [protected]@vgmail.In
Subject: re: complain for model number va 203 pg2 fda 190 ltr (Jamnagar gujarat)

Still following complain has not been resolved and till date nobody from agency has attend the call.. Will lead to escalations to consumer form in next 24 hours …


Chetan c khakhkhar
Branch manager
Grain market
Jamnagar
[protected]
Chetan. [protected]@icicibank.com

From: chetan khakhkhar /rclg/ibank/jmngr
Sent: wednesday, january 13, 2016 3:58 pm
To: [protected]@vgmail.In
Subject: complain for model number va 203 pg2 fda 190 ltr (Jamnagar gujarat)

Dear team,

I had purchased above refrigerator on 27.04.2015 and in this last month i have faced lots of problem on quality part of refrigerator in terms of compressor and glas gate. Several time your representative visited my residence and ensure that problem is resolved but still as on date glass gate is not properly working and it is in improper condition so a kind request to take necessary actions to replace the same else compulsorily i have to take some legal actions. Details of the model as below

Name of purchaser : chetan c khakhkhar

Name of distributors : mehta sales corporation, p n marg, jamnagar

Bill no : 763 (27.4.2015)

Model : videocon 190 ltr

Bill amount : rs 10100/-

Serial number :[protected]


Chetan c khakhkhar
Branch manager
Grain market
Jamnagar
[protected]
Chetan. [protected]@icicibank.com

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"print this mail only if absolutely necessary. Save paper. Save trees."
"the information contained in this e-mail and any attachments to this message are intended for the exclusive use of the intended recipient and may contain proprietary, confidential or legally privileged information. If you are not the intended recipient, please note that you are not authorised to disseminate, distribute or copy this e-mail or any parts of it or act upon/rely on the contents of this e-mail in any manner. Please notify the sender immediately by e-mail and destroy all copies of this e-mail and any attachments. Please also note that icici bank or its subsidiaries and associated companies, (Collectively"icici group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and that any views expressed in this e-mail are not endorsed by/binding on the icici group unless the sender does so expressly with due authority of icici group. Before opening any attachments please check them for viruses and defects and please note that icici group accepts no liability or responsibility for any damage caused by any virus that may be transmitted by this email. Thank you for your cooperation."
"print this mail only if absolutely necessary. Save paper. Save trees."
"the information contained in this e-mail and any attachments to this message are intended for the exclusive use of the intended recipient and may contain proprietary, confidential or legally privileged information. If you are not the intended recipient, please note that you are not authorised to disseminate, distribute or copy this e-mail or any parts of it or act upon/rely on the contents of this e-mail in any manner. Please notify the sender immediately by e-mail and destroy all copies of this e-mail and any attachments. Please also note that icici bank or its subsidiaries and associated companies, (Collectively"icici group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and that any views expressed in this e-mail are not endorsed by/binding on the icici group unless the sender does so expressly with due authority of icici group. Before opening any attachments please check them for viruses and defects and please note that icici group accepts no liability or responsibility for any damage caused by any virus that may be transmitted by this email. Thank you for your cooperation."

Pls solve my solution my number [protected] text message not send any person thanx

Dear Sir,
I have purchased AC from Videcon dealer on dated:- 04/03/2014, from Mayer Home appliance, Kothi Char Rasta, Baroda-390001, The AC was not giving cooling from begning, I request deler to repaire or replaced, but failed to get any response,
The deler dont put any stamp on warrenty & service card,
Thier Contact No:[protected],
Mobile No:- [protected],
Request to do needful,
My (M):- +91-[protected]/[protected],
Regards.

I brought an Air conditioner and since then I am calling the customer care for the installation. The first time I raised a request was on 26th March (Ticket no. BAN[protected]). I waited for 4 to 5 days and then received a message saying the call was cancelled due to repeated house lock. I was shocked to see this message as there is one or the other person at home always. I called up the customer care to enquire about this and another surprise unfolded when they said the ticket was not at all assigned. I wonder who tried to reach out and saw a locked house!!! I again registered another ticket on 3rd of April and the executive said, I will receive a message with the ticket number. I waited till the next day and called the customer care again when they said no compaint/ticket was raised the day before. This time I was irritated to the core and blasted the executive saying I had brought the item online and if there was any damage in the item, I had to return it back within 15 days, otherwise the vendor will not accept. She again registered another ticket and this time I was smart enough to ask for the ticket no. (BAN[protected]) without waiting for a message. I also asked for contact numbers whom I can directly call to get the AC installation done. She gave me the managers number who take care of assigning engineers- Mahesh and Bhaskar. I waited for a day and the next day I got call from Mahesh informing that an executive will be sent on the same day. It was tuesday and I waited for the whole day. No one turned up. I called him on wednesday and he said definitely someone would come today. Again samething happened. Today is thursday (7Apr) and I have been calling Mahesh and Bhaskar and both of them dont bother to pick the phone. I do not know what to do. I'm scared my AC will be fixed after this summer. Please do not buy anything from videocon. Their customer service is worst!!! Such a sick customer service!!!

I am not able to view any channels though I have sufficient balance in the D2H account. I am not able to connect to customer care via RTN even after entering correct Cust ID. In addition to this I see the website is down for some maintenance. I received a message yesterday saying that my services were suspended due to Non Payment of service charges, which I have already paid in CASH to the service engineer who visited for the de-install and re-install of the dish.
Please resume my service immediately and if required reach me out on my RTN. thanks!

Reference no - AUR[protected] .
It's been a month I am getting messages from videocon service center . Your executive has examined the led TV set . And told me that company will get repair it within two days before one week . And today I got message that your call has been canceled . I am totally dissatisfied with Videocon service . If my TV is not going to be repaired I am going to complaint in consumer forum . AS well as I will ensure to make this on social networking sites . I have all call recording of your executive . Thanks

Sir,
I have purchase your Air Condition from Mayur Sales, Kothi Char Rasta, Baroda-390019, Contact No:- [protected],
Your AC is not giving cooling effect & complained registered, On checking it through AC specialist, He say pieace it self is defective,
This AC was purchased on 04/03/2014,
Delar don't put his stamp on warrenty & services requst
I request you to do needful,
My (M):- +91-[protected]/[protected]

I have given a complaint on[protected] about the picture is not coming the error message showing Scanning in process the message is coming past one days. I have given complaint they replied me the engineer will come and solve the problem the problem with in 24 hours.Even after 24 hours the problem has not resolved.The engineer called and saying "today is sunday so today I will not come".Again I have called to the call centre they have replied me it will be resolved with in 8 working hours.Even though after 8 working hours it was not resolved.Again I have called call center the same replie came.Again the local engineer called and said;It is not possible to come there because the complaint is only one of you.So we will not come".Again I have called the call centre and they are telling again the same & same it will be resolved with in 8 working hours.

I want to all call details of mobile no. [protected], [protected] It is my girlfriend mobile no. All details send on my email id [protected]@gmail.com

Customer #[protected]

Balance as on 21st dec 2015 : 3342.96

Month package : 254 rs
Addon : 15 rs

Now the team informs me that i have consumed about 1342 so far from 21st dec 2015 to till date and they have refunded me only 2091 where as videocon app shows me 2400 and they inform that the videocon app is showing incorrect information.

This happened to me when i subscribed for sports channel and it never gave me the 3 months lockin period and when tried to unsubscribe its telling me that its in lockin period and cannot be unsubscribed.

The app that is been used to subscribe is from videocon and videocon employees are telling that the app has some issues then why the hell was the app released to public when not tested it correctly and they have done a lot of cheating the customers.

The videocon customer care people are so worst that they dont bother to help the customer and they used unprofessional language as well.

So as to compensate the agony i have undergone so far from customer care i need to be compensated in the form of money.

Incase if not then will take up this matter to the consumer court and get the issue resolved.

Hi,

My name is rahul gop, i am a videocon d2h subscriber (Customer id:[protected]. Recently i shifted in bangalore from one place to another, i have made calls to videocon helpdesk (+91-[protected])several times and requested them to do the re-installation.

After raising request, i received call from the technician, who was about to attend me but he was coming into my old house; where i shifted from. I asked him to please come to new address which i have requested. Then he said, he would inform his local team to visit me. I waited and waited then finally i had to make another call to helpdesk.

This time again i asked customer care executive to send the technician in my new address, i got the call on 1st april from the local number[protected] timing 03:00 pm to attend me in my new address, i requested them to come after 5:30 pm, as i was in the office. Later i called them in the same local number but no one responded.

Here is my first complaint through help desk:

Complaint number[protected] timing raised - thursday 31st march, 14:33 pm, resolution time was assured - 01st april 12:30 pm

Complaint number[protected] timing raised - saturday 02nd april, 12:29 pm, resolution time was assured - 3rd april 10:26 pm

Complaint number[protected] timing raised - sunday 03rd april, 10:02am, resolution time was assured - 3rd april 06:00 pm

Complaint number[protected] timing raised - sunday 3rd april, 18:33, resolution time is again assured till monday 4th april, 04:30.

Call received from[protected], in order to confirm if i had received any call. Which i haven't.

Feedback number is also not working - [protected].

Would request you to please guide me the litigation policy on this, apart from this i am also going to raise file against them through legal channel to sue videocon for their false commitment.

Regards,
Rahul gop
+91-[protected]

Since 23th march i am waiting for one complain to get solved.
Videocon has not solved my complain till date.

Consumer forum please help me.

1st complain no –[protected] – 23rd march
2nd complain no –[protected] – 26th march
3rd complain no –[protected] – 27th march
4th complain no –[protected] – 28th march

Apart from this why videocon executive and supervisor disconnect the call.

Even videocon manager mr. Rehman – mob no – [protected], he said me will call back me in 24 hrs on 28th mar. Till now i have not received the call. If the manager fails after commitment where should we go?

Request you to solve this asap.

Regards,
Hiren

I have selected star sports hd instead of sony six hd in online ala carte features. When i requested customer care to correct it. They are saying we can replace the channel as three months are not complete yet. Also when speaking in phone with customer care, they are disconnecting it.Poor customer care service.

Also why is there a lock in period of 3 months for expensive channels.

Videocon DTH in their web site mention the charges for 3/6/12 months whereas when we recgarge for 3 motnhs / 12 months, the renewal is affected as 360 days (30 days * 12 months) instead of 365/366 days. Thus it give less credit to consumenrs. Ideally, if they mention for months, it should be 28/29/30/31 whichever is applicable at the relevent period.

Hi,

My videocon customer no. 52374952.
I have complaint to deactivate one of the channel (D2H Cinema) which is cost rs.60 p/m
to customer support executive. but they did not deactivated. after that i received message that my due date is 28th of march where i have recharged on 3rd March 2016 and date should be 2nd of april 2016. After calling to customer care, they told me that channel is not deactivated and they took my complaint (Complaint No[protected] for that channel they have deducted my amount and also without any notification they have changed my due date i.e. 28th March 2016.

When i ask them to refund my 5days amount they told me they cannot refund as the channel was activated they have charged for that.

I want to know why they are charging me for this channel which i already told them to deactivate. the mistake had done my their executive and not myself. Even I explain the same thing to them but they are not ready to understand. They are always giving a negative response for this query.

Please help me in this situation. I am unable to do anything as they are not ready to refund my amount which they have deducted also they are not ready to extend my period of 5 days which they have change tobefore 5 day of my recharge.

Date of incidence--since changing of radio frequency box with remote about 3 months ago.
Client ID No.53570295

On providing power to the d2h box, it is not getting started. Red light is not turning to green. Even if it is started some times, program channel are remaining blank. I have contacted the local service boy of your company sri Satish at Bilaspur, Chhattisgarh. initially sri Satish was responding saying that, now i am coming but he never he visited my quarter. And right now he is not even picking my call.

I m a retailer ludhiana akash telecom demo no [protected]
my slab 7 and 8 gift not relees
and tsm prince jain [protected] make a froud stamp of my shop
and i call head office gurgaon but there is no solution
pls help me and relees my gift of slab and 8
i shallbe very thankfull to you
[protected]

Hi,

I am a consumer of videocon d2h. My customer id no is 77943190 and my connection has been manipulated in the past for 2 to 3 times in the last 2 years. The below instances will highlight the issues i have faced:

1. My rtn (Registered telephone number) was changed from [protected] to [protected] (This is a delhi number as per the attached image).

2. D2h cinema and smart games add on pack was activated on my d2h account on july 22, 2015 with the consent & receipt of request form the changed registered telephone number [protected].

As per my conversation with the customer care of videocon d2h (E-mail chain attached) they have mentioned that my original rtn was [protected] at the time of installation dated october 04, 2012 which was changed to [protected] on july 22, 2015.

On august 22, 2015 i realised that d2h cinema add on pack was active for my connection as i accidentally visited the said channel and immediately i cancelled the subscription for d2h cinema. At the same time i changed my rtn back to [protected] as this is my number and not [protected].

On march 08, 2016 i realised that smart games add on pack was active for my connection when i was recharging my account (This was since july 22, 2015, when the rtn was changed from [protected] to [protected]) and immediately i cancelled the subscription for smart games.

I seek to receive refund for d2h cinema and smart games add on packs. Also the company should put stringent verification process in place such as otp before doing any said changes to the account or account information.

Thanks,
Jaishal gala

Customer care email communication videcon d2h:

From: customercare
Date: tue, mar 15, 2016 at 4:48 pm
Subject: fw: fw: fw: fw: account related
To: "[protected]@gmail.com"

Dear mr. Gala,

Thank you for writing again to videocon d2h.

This is with reference to your e mail dated march 15, 2016 regarding videocon d2h services for customer id 77943190.

We would like to inform you that we have already shred the details that we have received the request to remove the mentioned [protected] number and update the mentioned number [protected] as your registered number & the same has been updated as request.

Please note that the call centre executive has followed the complete authentication prior processing the change in registered number or activation /deactivation of any package/add on pack on customer’s account. Further, we have captured your feedback about the channels & services and we will surely pass it on to our teams.

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our products and services you may visit our website www.videocond2h.com.

Warm regards,
Customer care
Videocon d2h

Note: - you can also call our customer care helpline on [protected]


From: jaishal gala [mailto:[protected]@gmail.com]
Sent: 15 march 2016 16:03
To: customercare
Subject: re: fw: fw: fw: account related

Hi team,
As you correctly mentioned my number [protected] was updated as registered mobile number at the time of installation dated october 04, 2012. I have not changed my number so why would i change the registration number.
Also to bring to your notice that your process of verifying the customer id, or satellite card number or serial number is faulty as anyone knowing a customer id of other user will be able to change the registered number at their convenience. Hence the fault is at your end that you changed my registered number.
Please improve the process by sending otp to the registered number or mail id for the account details to be changed.
Also i will have to raise a consumer complain if the matter is not solved.
Hence request you to please refund my money in the account at the earliest.
Thanks,
Jaishal gala
On 15-mar-2016 3:17 pm, "customercare" wrote:

Dear mr. Gala,

Thank you for writing again to videocon d2h.

This is with reference to your e-mail march 14, 2016 regarding videocon d2h services for customer id 77943190.

Please note that if any customer called from non registered telephone number, we do asked customer to shared the customer id, or satellite card number or serial number to verify the account details. Further please note that mentioned number [protected] was updated as your registered mobile number at the time of installation on dated october 04, 2012.

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our products and services you may visit our website www.videocond2h.com.

Warm regards,
Customer care
Videocon d2h

Note: - you can also call our customer care helpline on [protected]


From: jaishal gala [mailto:[protected]@gmail.com]
Sent: monday, march 14, 2016 7:48 pm
To: customercare
Subject: re: fw: fw: account related

Hi,
Please do share the details you verify before doing the changes of the rtn. This is a serious goof-up at your end.
Also i have confirmed many times in the past that the [protected] doesn't belong to me.
You haven't reply about the below query in my previous mail.
Can you please confirm my registration number when i joined the videocon d2h family back in 2012. How can you change the number with verification?
Thanks,
Jaishal gala
On 14-mar-2016 12:28 pm, "customercare" wrote:
Dear mr. Gala,

Thank you for writing again to videocon d2h.
This is with reference to your e-mail march 14, 2016 regarding videocon d2h services for customer id 77943190.
The recordings of conversation are strictly for internal training & quality purpose and cannot be shared as per policy, however we would like to inform you that we do not make any changes in the customer’s account till complete authentication was done. Please note we have already shared the details in our previous communication that rtn change and add on activation was done post authentication of your account only.

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our products and services you may visit our website www.videocond2h.com.

Warm regards,
Customer care
Videocon d2h

Note: - you can also call our customer care helpline on [protected]


From: jaishal gala [mailto:[protected]@gmail.com]
Sent: monday, march 14, 2016 1:16 am
To: customercare
Subject: re: fw: account related

Hi,
Can you please provide the details you verified as it's a pretty big goof-up from your end, as the mentioned number [protected] doesn't belong to me. Can you please send the voice recording of the same for me to verify how and who changed the number?
You should be having a verification code being sent to the registered mobile number or email id before changing the details.
Also can you please confirm my registration number when i joined the videocon d2h family back in 2012. How can you change the number with verification?
Thanks,
Jaishal gala
On 13-mar-2016 7:45 pm, "customercare" wrote:
Dear mr. Gala,

Thank you for writing again to videocon d2h.

This is with reference to your e mail dated march 13, 2016 regarding videocon d2h services for customer id 77943190.

We would like to inform you that we have investigated the records & found that mentioned number [protected] was updated as your registered number against your account on dated july 22, 2015 post verification of your account details and again on dated august 22, 2015 we have received the request to remove the mentioned number [protected] and update the mentioned number [protected] as your registered number & the same has been updated as request.

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our products and services you may visit our website www.videocond2h.com.

Warm regards,
Customer care
Videocon d2h

Note: - you can also call our customer care helpline on [protected]


From: jaishal gala [mailto:[protected]@gmail.com]
Sent: sunday, march 13, 2016 2:31 pm
To: customercare
Subject: re: fw: account related

Hi team,
You should be aware that my registered number is [protected] and not [protected], hence d2h cinema and smart games add on pack was not activated by me on my d2h account on july 22, 2015. Request you to confirm the change of registration number change and look into the matter and give me refund for the same.
In the mean while i will place a consumer and police complain for the change of my registration number.
This would be not be accepted by me as [protected] is not my number and hence the request should not have been accepted by your end at the 1st place.
Thanks,
Jaishal gala
On 13-mar-2016 12:17 pm, "customercare" wrote:
Dear mr. Gala,

Thank you for writing to videocon d2h.

This is with reference to your e mail dated march 09, 2016 regarding videocon d2h services for customer id 77943190.

We would like to inform you that we have investigated the records & found that d2h cinema and smart games add on pack was activated on your d2h account july 22, 2015 post your consent & receipt of request form registered telephone number [protected] only hence we regret to process any waiver against the same.

In addition, please note that d2h cinema add on pack was deactivated on dated august 22, 2015 and smart games add on pack has been deactivated on dated march 08, 2016 post receipt of your request.

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our products and services you may visit our website www.videocond2h.com.

Warm regards,
Customer care
Videocon d2h

Note: - you can also call our customer care helpline on [protected]


From: stb complaints [mailto:[protected]@d2h.com]
Sent: wednesday, march 9, 2016 6:38 pm
To: customercare
Subject: account related

Stb complaints
Details of the feedback received:
Name : jaishal gala
State : maharashtra
City : mumbai
Email id : [protected]@gmail.com

Mobile : [protected]
Customer id : 77943190

Feedback : with great displeasure i am writing this letter to you. I am a consumer of videocon d2h. My customer id no is 77943190 and my connection has been manipulated in the past for 2 to 3 times in the last 2 years. The below instances will highlight the issues i have faced. In 2014/2015 my id got activated with extra add-on for smart games and d2h cinema automatically. I got the d2h cinema deactivated, but i was not informed that the smart game add-on is still activated. I would like to get the details of the add-ons being activated from my end. Please provide the log details of the same for me to verify that i had asked for the add-on services. In the meanwhile while talking to your representative i learnt that my registered mobile number was automatically changed. Can you please provide the log details of the same as well with details about how and when it happened? Just to bring to your notice i have also replaced my set top box as the earlier box used to give error message smart card not inserted properly (E04-4). I think my account has been manipulated and i have not received the services as per expectations. I have recharged my account on 8th march, 2016 with the annual new diamond package where i should be receiving extra 30 days and the due date should be 8th april, 2017 instead of 25th march, 2017 which is currently being reflected on my account. Request you to kindly look into the issue at the earliest. A prompt and quick reply would be really appreciated. Please feel free to reach out to me on my hand phone +91 –[protected] if you have any queries with the issues mentioned above. Thanking you in anticipation. Jaishal gala.