Videocon Industries Complaints & Reviews

K. K. Choudhary



Date: - 08.07.2011

1.BALAJEE COMMUNICATION,
BIDHAN ROAD,OPP GITANJALI JWELLERS,SILIGURI-734001

2. VIDEOCAN TELECOMMUNICATION LIMITED, PLOT NO 248, UDHYOG VIHAR, PH-IVGURGAON, HARYANA, PIN-12001,

3.GANPATI CELLULAR, G3, SMRITIDHAM BUILDING, SEVOKEROAD, SILIGURI.



REG; VIDEOCAN MOBILE HANDSET -1654

Dear Sir,

We have purchased one handset from M/S Balajee Communications,Bidhan road,Siliguri on 18.05.2011 as recommended by M/S Balajee Communications,Siliguri bearing IMEI no. [protected], model no-VIDEOCON 1654,the handset’s LCD stopped working very next day. When we took the handset to Balajee communications, he had replaced the handset on the same day by the same model bearing IEMI no [protected]. Again, the replaced handset’s LCD also stopped working, we had no option to take this handset once again to Balajee communications, who refused this time to replace the handset and advised us to take the handset to Ganpati cellular,G3,Smritidham building,sevoke road,Siliguri who had asked us to pay Rs1200.00 in spite of the fact that the same is in warranty and refused to replace or repair without paying the amount saying that there is no guaranty/warranty on LCD whereas nowhere in the bill the same has been mentioned.

You are therefore requested to replace the same within 07 days of receipt of this letter without any further harassment, failing which we will be compelled to take all necessary steps including legal for which you will be solely responsible.

Thanking You,
(Yours faithfully)



Kamlesh Kumar Choudhary
[protected]

Respected Sir,

This is with regards to Videocon LED Model no: 32530HG purchased from Gem Electronics- dombivili(East) on 26.06.2011.The dealer has booked the complaint for wall mounting on same day Complaint no: THA20711036. Till date nobody has approached us for wall mounting and servicing for the same. I have complained several times in customer service on (02nd July 2011) but it was no use. Kindly assist for the same.


Regards,
Mukesh Devendra
[protected].

I had purchased 34inch CTV8600QS from yatindra electronics hubli in oct 2008. In May 2011 it developed a problem showing distorted picture . when service center was contacted one mr. Mahantesh from M/s Balaji associates , Hubli([protected]) attended to it and charged us a fees of Rs.950 for parts and Rs.350 for service. It seemed to working all right for just a month. But since nearly 20days it has developed the same problems. I have been contacting videocon service center and this Balaji associates for the last 15 days repeatedly .Nobody seems to be interested in repairing this set.
Is the Videocon company really interested in servicing its products?
I was proud to have all videocon products in my house like washing machine , a fridge , a cd player , and 3 TVs so far. It is sad this Balaji associates do not attend to videocon customers.
Is there no guarantee for the repair service or the parts that have been replaced about a month back?

Dear Sir/Madam,

I had already complaint 3 times that i had purchased a new tv from Spencer's, pacific mall, gaziabad and its not working properly.. its sound system is having problem.. I do not want it to get repaired.. need to Exchange it.. who will look afte that? is this videocon provides this rubbish services to its customers? who can trust you guys if you people will behave like this?
contact no.-[protected]

looking forward that if there is someone to listen.. if not, then i wud like to consume court..

Thanks
Prerna

hello sir,
I have been using videocon sim from past 6 months.now i have internet connection problem.and also i have used internet in my mobile.but now i dont have internet connection from your side.please take this as serious one and please provide me a connection without any deviation or delay. and take this as a complain.
mobile no:[protected]

E-Mail
Dated- 28 /06/2011

From: Abhishek Kumar Srivastav
Varanasi, U.P.

To: Videocon Mobiles

Sub: Complain for delay in replace of Hands free within warranty.

D/Sir,
I am Mr. Abhishek Kumar Srivastav & I am working in a construction company that’s I am transferred from one city to another city. I am purchase a videocon mobile model no. – V1428 on dtd. 06/01/2011 from Pindwara, Distt. Sirohi (Rajasthan). Afterthat when I come to my native place (Varanasi, U.P. ) on leave then my Hands free was damaged. So I go to your service centre at Vishal Communication , Varanasi (U.P.) for replace this within warranty. Then they submit the same & give a receipt of the same as on dtd. 23 Mar 2011. they call us after a week for take new Hands free. Till now I am go to yours service centre above 7- 8 times & they told us always Hands free was not come till today whenever it comes they will inform us.
So I want a confirm date when I go & take the same.
I am attached some documents are as under.
1) Bill of Purchasing mobile.
2) Receipt of submit Hands free for replace.

MY NAME IS BHASKARA MURTHY PURCHASED A VIDEOCON VC1424 SINCE IT IS HAVING CDMA AND GSM TECHNOLOGY ON[protected]. WHEN I HAVE BOUGHT I HAVE NOT CHECKED USB CABLE. I WAS CHARGING WITH SMALL PIN CHARGER SINCE IT IS FOR CHARGING ACCORDING THE SELLER. BUT I LOST THE CHARGER WHILE TRAVELLING. FOR IMMEDIATE CHARGING I HAVE USED USB CHARGER. BUT WITH THAT SET WAS NOT GETTING CHARGED. SO I WENT TO SERVICE CENTER WHO IS ACCEL CARE CENTER,VIJAYAWADA. WHEN SHOWED THE USB CABLE THEY SAID ITS A CABLE PROBLEM. ACTUALLY THE COMPANY PEOPLE HAVE GIVEN WARRANTY FOR EVERYTHING OF VIDEOCON MOBILE. WHEN I ASKED FOR THE USB CABLE THEY SAID THERE IS NO STOCK AND ASKED ME TO COME NEXT WEEK. THEY DID THE SAME THING FOR 2 MONTHS. I WEXED WITH THE PEOPLE I FOUGHT WITH THEM. FINALLY THEY GAVE THE CABLE. I WAS CHARGING THE MOBILE THROUGH THE COMPUTER. AFTER ONE MONTH ONE BAD MORNING WHILE CHARGING WITH COMPUTER IT GAVE A SMALL SOUND LIKE "TUP" AND GOT DEAD. I TOOK IT TO ACCEL CARE CENTER AND GIVEN IT FOR SERVECING. AFTER SITTING OF ONE HOUR THEY CAME OUT AND SAID THE LCD HAS BEEN BROKEN. I HAVE USED SO MANY CELLS FOR THE PAST 10 YEARS. IF LCD GETS BROKEN AND DEAD THE MOBILE SHOULD BE WORKING IE INCOMING AND OUTGOING . BUT WHEN I ASKED THE SAME THING THEY ARE SAYING SOMETHING OTHER THAN THIS. ACTUALLY THE CUSTOMER IS NOT ALLOWED INTO THE SERVICE ROOM. SO WHAT EVER THEY DO INSIDE WE DO NOT KNOW. ACCORDING TO MY KNOWLEDGE THE REMOVED MY LCD AND FIXED IT SOME OTHER CELL PHONE(SERVICE CENTER IS A FRANCHISEE) AND SOLVED THEIR PROBLEM. NOW THEY ARE SAYING THERE IS NO WARRANTY FOR LCD SINCE IT IS PHYSICAL DAMEGE. ACTUALLY IT IS NOT A PHYSICAL DAMAGE AND THEY SAID THE COST OF LCD IS RS488 AND THEY WANTED TO GIVE RS413. IF ACTUALLY IT IS LCD PROMBLE THE MOBILE SHOULD WORK INCOMING AND OUTGOING CALLS. THEY ARE BLUFFING ALL THE CUSTOMERS LIKE ME AND ENCASHING FROM THE SOFT PEOPLE. THERE IS A PERSON FROM VIDEOCON WHOSE IS MURALI WORKING AS MANGER AND REJECTING LIKE THIS AND EARNING MONEY WITH FRANCHISEE OWNER. SO I REQUEST YOU KINDLY DO NEEDFUL FOR ME AND MAKE THEM TO SOLVE THE PROBLEM. THERE IS NO OTHER ALTERNATE FOR TO GO FOR CONSUMER COURT IF THE PROBLEM IS NOT SOLVED



THE DETAILS
ACKNOWLEDGEMENT SERIAL NO. 0093.
ACCEL CARE CENTER
VIJAYAWADA, PHONE NO[protected]

THE MOBILE WAS GIVEN ON 20-06-11.
THE WARRANTY WILL BE LAPSED IN 2 MONTHS



THANKING YOU


FROM

M. BHASKARA MURTHY

I Prakash G Shinde from Ratnagiri had purhased a Vediocon 34" TV in
'Mano Ya Na Mano' scheme, through 'Maharaja Trading Corporation',
Ratnagiri, on 03/04/2008. With respect to the above scheme I received
your letter from Vediocon with reference no: 'SR014808' dated
09/03/2011 regarding other TV options with extra payment. So with
telephonic conversation with Vediocon's employee Mr 'Vishal' from Pune
branch, with Cell no [protected] I ordered 32" vediocon LCD TV
(VRL32FBM) & sent DD of 10.500/- dated 24/04/2011 drawn on name of
'Vediocon Industries Limited', BHMO Account payable at Bajirao road
Pune, through 'Janata Shakari Bank', Ratnagiri (DD no: 157660) &
submitted the Surrender Certificate with no 149460. As within 15 days
I didnt received the delivery of TV, I called Mr Vishal, he said dat
the model is ot of stock as gave us other option of VRL32RBM as it was
in stock. I confirmed to deliver the VRL32RBM model, but got the
delivery of model vediocon V3205FB (DTH) on 30/05/2011 with Invoice no
[protected] dated 24/05/2011. On notice of different model delivery I
called Mr Vishal, he said to change the model by 15/06/2011 as now the
model VRL32RBM was also out of stock. but even after repeated
reminders after 15/06/2011, I havent received the required TV.
PRAKASH G SHINDE ( CELL NO [protected])

This is Dipak Bardhan, I m used to mobile from last 10 yrs but videocon gsm service is the worst service i came across till now my mob no is [protected]
My balance was deducted for cricket pack even though i never subscribe it i launched complaint in customer care for that but after 2 month also my cricket pack activation is not deactivated & continuously by balance was deducted till now rs 120 rs had been deducted from by balance & still service didn't deactivated every time i called customer care they said me that they will refund balance but till now i didn't received any balance & every time called them they said me that your complaint is in process, it is in process from two months.........
I m disappointed from videocon gsm service provider. This is the worst gsm service provider

Hi,

I have purchased the Videocon Spilit Ac 1.5Ton in RATNA Stores T.Nagar, Chennai during the month of May 2011, which is installed on[protected]. The louver window is not functioning and we have made the complaint on[protected] with the complaint id 454656. And till now we have not received the service. When we call the customer care Incharge Mr.Raju he directed to Escalation Manager Ms.Aradana and she have given the confirmation that it would be repaired on[protected] wehereas it have not. Again we called her she commited that by[protected] it will be repaired without fail. She has given her Mobile no to contact [protected]. when i called her on[protected] there was no response.

I called twice to the RATNA Stores where we have purchased, there is no proper response. Eventhough the customer care did not take the necessary actions against the agency-GK Agency in perambur.

I request to immediately look into this aspect and sought out at the earliest, or request to please refund the money which we have paid for purchase.

Model Serial[protected]
Model Name GSC18FS3WH
Product Code 5F4307


Regards,
Jothilingam V

I had installed Videocon DTH cable connection on May'11 with a 3 MONTHS FREE SUBSCRIPTION. During installation, the service executive had never told that using a 22m wire will cost Rs.130 extra.

Now, after 1 mnth, without any prior notice, the services are scrambled and reason as given by Customer care is that, since I had not paid the amt of Rs.130, and now I need to do a recharge of Rs.200 again to get the services. And also that the Free subscription is no more.

I have invested Rs.1400 and giving another rs.130 is never a big problem!!!! but i need to know that first.
Your service engineers never gave me the information.

Request you to please get back to me in this regards,and solve the case ASAP.
Trust and reputation goes hand in hand. And if you have broken my trust, means you have lost your reputation aslo.

Sir,

I have purchased a v7500 mobile from the Planet M at GIP mall.But after purchasing three days i am notice very low battery back up. Then i went to the shop and told them about the problem. They told me to visit there service centere at Sec 18 market name M/S Ambe electronics. Here i told him about the problem then they suggest me alot of thing but they did not resister my complaint. But the problem was still there so they asked me that the set have to be repaired but i told him that why should i eccept repaired i demanded for DO. but they are tellling that the DO is provided only within seven days. But i have visited the service centere after three days of purchasing but they have not resister the complain.

After alot of discussion they have provided me a another Handset. But this set has also alot of problem Like low battery back up,hanging up, Phone Heatup.

Regarding this i have visited the Service centere three time now i am feeling that this problem can not be resolved and i am asking for the DO. But they are not providing this please help me.
Thanks & regards
Ashutosh kushwaha
[protected]

very bad service.we have never experienced this type of service. we have bought 300 lts Videocon double door refrigerator 5 months back.Day 1 onwards water is leaking from plastic tray.we have lodged 3 complaints. Till now ,there is no progress at all. service people have said that there is no stock of plastic tray from 5 months onwards.they were not replying properly also.we have bought other company products like LG washing m/c,samsung etc.Their response was very good and they have solved the problems within 24 hrs. Really we have made a big mistake of buying an indian product. very poor service

Dear Sir/Madam,
I bought ViDeOCON VF 55 ARWH / 5.5 KG WM. WHITE machine on 24/02/2011 which is still in warrenty period (1yr)

Though the complaint logged on 19/05/2011 and complaint no. is KOL[protected].

One day later service engineer visited and said that some parts had been broken and need to be replaced which will be arranged. After repeated follow up to service center and Great Eastern (Dealer) on telephonic call, we get only one answere that same will be arranged. So many time I complaint logged on 25/05/2011, 09/06/2011 and complaint no. is KOL[protected], KOL[protected] respectively.

Till date, I am waiting for person to come and replace our machine.

With regards


Prithwiraj Adak

Dear Sir/Mam,
I have Videocon make washing machine model Multie 6800 and Serial no. 49009 which was purchased on 03/10/2005 from M/s New Ganpati Electronics, Opp. old telephone Exchange, G.T. Road, Panipat. Its Dryer /Spinner has broken while running and also damaging the base of dryer section which is made of PVC. I think this should not happen and this is due to quality problem in PVC material. This type of damge is un imaginable. This should be replaced immediately as this is totally quality failure. So you are requested to pls. take necessary action to sort out the problem.

regards,

Manmohan Singh
70, Bhatia Colony, Asandh Road,
Panipat-132103.

[protected]

dear sir,

we bought videocone microwave oven (model no-vj20csl3) november last year from navkar vandhi bhander palghar. oven glass trey broken miss handling from our side.we allredy complain three times to launch our complain to videocon costmer care. two time ew recive call from custmer care. they told me you will recive glass trey 2 to 3days .it passed 20 days but we are not recived yet.

pl. do the need full. other wise ew goes to consumer cort.


thanking you.

Dear Concerned

I had purchased Videocon Air conditioner which is of 1.5 Tons from Next retail outlet in Pratap Nagar Mayur Vihar. It was purchased on 13 MAY 11 and that is installed now. At the time of Purchasing we have already discussed installation is included in the price. Next day of purchase I called Next retail outlet for installing the AC they send their engineer after 1 days and installed. Installation charges for Installing new Air conditioner was not alicable. The amount was waived as per terms but after one month now they are asking installation charges of Rs. 2k. They are fooling the customers by providing these kind of false services. I hope action will be taken against them very soon. I have called several time at bellow mentioned no., but no person picked up my call.


Gurgaon - Head Office
Next Retail India Limited,
Plot no- 296, 7th Floor,
Udyog Vihar, Phase II,
Gurgaon, Haryana.
Pin Code 122 015
Phone:[protected]

Sir,
The detail is as follows
1-The ASC at Cuttack Received Charger and Mobile Hand set V1655 .To day at 12.30 P.M ASC handed over the mobile and said that the Charger is not functioning you come tomorrow and collect the charger which will be collected from Videocon depo.Very surprisingly he telehoned me at 3.36 pm that charger cannot be replaced from MOBILE NO[protected].The ASC technician opened the charger (mobile end at my presence at 12.30pm)You may verify the Job card.No cash memo was given by Home Shop18 and warranty card was blank which I had to fillup before giving the mobile toASC where dealers seal and signature not present.Very typical business through First Flight Courier payment was made.
I am too much disgusted with the dealings as proper customer care is not supported by Videocon.Is it a punishment that I purchased V1655.Can a mobile work without charger for a long time?This was also working as USB cord
This is reply to your mail regarding received to day at 4.43Pm"We would require your kind support by providing us the further details & to be patient with us."No proper importance is given for service.
Thanks
T.S.Mohanty,Cuttack,Orissa
Mob-[protected]

I had purchase a 21" Color TV of Videocon and they gave me 1 year warranty.I had Complained many times in warranty period but dont solve my TVs problems.they came nd say always new parts problems but problem is still there same.when i told him to replace my TV then they are refuse.

My complain numbers are DEL-[protected] , DEL-[protected] , DEL-[protected] ,DEL-[protected] , DEL-[protected] nd last complain was DEL-[protected]

Thanks


Ganesh Verma
[protected]

Respected sir,
My No. is [protected]. I want following my call history for a special ocasion which is very-very compulsary for me. sir if you will provide me the same i will be very thankful and obelige for you.
so kindly send my call history in my e-mail ([protected]@gmail.com)

Call History Required

30 Mar 2011 to 02 Jun 2011

once again i requested please provide me the above mention call history


Thanks& Regards,
R Thamil Selvam