Videocon Industries Complaints & Reviews

Videocon Industries has failed to provide us Latest Plasma TV as per offer and has also failed to response to e-mails as below.

Kindly help us in sorting the problems.

Prashant Shroff.





Prashant Shroff Rakesh Patel
28, Prerna Nagar Society, Advocate
Tadwadi, Rander Road, Kalashripat's Pole,
Surat Opp. Yamunabaug,
Chautabazar, Surat.

Date : 2.4.2011
To,
The Chairman/ Chief executive Officer/
Public Relation officer
VideoCon Industries Ltd.,
Aurangabad.

Sub: Delivery of Plasma 32 (81 cm) TV Under Maano Ya Na Maano Offer entitlement Certificate No. 147571 and Certificate No. 147566
Dealer – TV Palace, Tadwadi, Rander Road, Surat, Gujarat, India. Invoice no.R6-2537 and R6-2539 dated 25.3.2008
Ref: Your Letter No. 011137 dated March 13, 2011
Our email dated 28.3.2011


Sir/Madam,

Please refer our email dated 28.3.2011. We regret to inform that videocon industries has failed to satisfy their customers. We are eagerly waiting for your response to the above citied e-mail.

Once again request your good-self to provide response to the email dated 28.3.2011 within couple of days.

Looking forward to your prompt action.

Prashant Shroff &
Rakesh Patel




















Prashant Shroff Rakesh Patel
28, Prerna Nagar Society, Advocate
Tadwadi, Rander Road, Kalashripat's Pole,
Surat Opp. Yamunabaug,
Chautabazar, Surat.

Date : 28.3.2011
To,
VideoCon Industries Ltd.,
Aurangabad.

Sub: Delivery of Plasma 32 (81 cm) TV Under Maano Ya Na Maano Offer entitlement Certificate No. 147571 and Certificate No. 147566
Dealer – TV Palace, Tadwadi, Rander Road, Surat, Gujarat, India. Invoice no.R6-2537 and R6-2539 dated 25.3.2008
Ref: Your Letter No. 011137 dated March 13, 2011

Sir/Madam,

Thank you for your above cited letter. We are in dilemma.

As per the Maano ya na Maano offer ;
Terms no. 5 - Duly discharged Plasma Entitled Certificate is to be surrendered to company in original at the time of claiming Plasma 32 TV at NEAREST VIDEOCON OFFICE.

As per your above cited letter we have to surrender the Certificate to Wellington & Associates, Post Box No.1003, Himayat Nagar, Hyderabad 500 029.

Terms No.12 - We are entitled for Plasma TV from respective branch office of Videocon Industries Ltd and to pay the transportation cost from the said point and all local taxes.

As per Your above Cited Letter We have to pay Rs.4980.00 towards taxes with additional payment of Rs. 400 towards wall mounting stand & installation and Rs.700 for table top stand as a part of the accessories for the Plasma TV.

As per your above cited letter, We have also been offered in lieu of Plasma the old Technology with inherent limitation, the new innovative technology as below ;
LCD TV 32" Hurricane 32 @ an additional cost of Rs.9990 + Bond Certificate
LCD TV 32" VRL 32 FBM @ an additional Cost of Rs. 13500 + Bond Certificate
LCD TV 40" VRL 40 FBM @ an additional Cost of Rs. 23000 + Bond Certificate
LED TV 32" V 32530HG @ an additional cost of Rs. 25000 + Bond Certificate
LED TV 32" V 32530FG @ an additional Cost of Rs. 28000 + Bond Certificate.

As per our knowledge in lieu of Plasma the old Technology, the new innovative technology is offered to the bond holders as mentioned below Cost.
LCD TV 32" Hurricane 32 @ an additional cost of Rs.5990 + Bond Certificate
LCD TV 32" VRL 32 FBM @ an additional Cost of Rs. 9500 + Bond Certificate
LCD TV 40" VRL 40 FBM @ an additional Cost of Rs. 19000 + Bond Certificate
LED TV 32" V 32530HG @ an additional cost of Rs. 21000 + Bond Certificate
LED TV 32" V 32530FG @ an additional Cost of Rs. 24000 + Bond Certificate.

Please clarify ;
1. To Whom the certificate is to be Surrendered ? As it is a valuable document, we are in dilemma to whom to surrender ? Please clarify ?
2. Provide detailed information of the Local Taxes and Local transportation Charges which are Applicable and payable at SURAT, GUJARAT, INDIA. The taxes mentioned of Rs.4980 seems manipulated amount and we do not agree to it. Only on your return legal clarification we can pay the amount.
3. Why there is a difference in your offer ? Please clarify the same by return mail to enable comply for the upgraded model.
4. As mentioned in the above cited letter for additional charges of Rs.400 and Rs. 700 towards the accessories, please also clarify. As per the terms we are been offered the highly new technology by Videocon Industries Ltd with no additional charges of any accessories what so ever needed/required for Plasma TV. i.e. MAANO YA NA MAANO OFFER.

We are thankful to Videocon Industries Ltd as they have not mentioned any other charges/special Cost for the cabinet for Plasma TV, Separation cost for the materials required in manufacturing of the Plasma TV, Cost for the remote control, Cost for the packaging, etc, etc . . . . . as at the time of the offer nothing was specified and it was considered that the latest version of PLASMA TV is offered by the Company. Now it seems We, the Customers are cheated with different sources. It also seems, Videocon Industries is lacking the trust of their customers & seems to run away from its social responsibilities

YOUR RESPONSE TO THIS MAIL WILL ONLY HELP US TO SURRENDER THE PLASMA 32(81 CM) ENTITLEMENT CERTIFICATE.

Looking forward to your prompt response. We will appreciate, if you response to this mail by to-date or latest by to-morrow.

Thanking you,

PRASHANT SHROFF (Social activist)
&
RAKESH PATEL (Advocate)

My refrigerator is not working properly since two weeks.I have been complaining regarding the same at the customer care no[protected] since March 30,2011.My complain no is BHO [protected] and BHO [protected] respectively.For the last one week I have been complaining regarding the same,everytime I was told technicians would call you and come down to my place to attend the problem,however till date no one has turned up. kindly look into the matter and do the needful. Soumick Bagchi, [protected]@gmail.com

It is been observed that in Videocon mobile service provider, they continuously charging for some subscription which I have not subscribed for. If I try to get in touch with the customer care for the same query they immediately transfer the call to some other department. After being online for 10-15 minutes the call automatically gets disconnected. It didn’t happen once or twice, it is randomly happening. Please look into the matter and do the needful.
Regards:
Sidharh Samal
[protected]

I purchased a Kenstar 1.5 Ton Split AC from VARDHMAN ELECTRONICS & COMPUTERS (VideoconPlaza), Kesarganj, Ajmer on 4th May 2010.

On the name of Service Engineers, the highly ignorant Dealer Mr. Mahesh sent some illiterate, Mechanic Kind of people for installation of AC. These people who are not even authorized from Kenstar, came and installed the AC in improper manner. They left the Walls of the room broken and the AC was also not properly working not all. We called the Dealer so many times, but he did not bother to listen to his cusomter's complaint and refused to get the work completed. At the end, we had to get the work completed on our own.

Now, it's 1 year of the AC purchase and NO SERVICE has been provided to us till date. We have called the Dealer many times and he clearly refused to Provide SERVICE. And Heights of cheating and GOONDAISM, this dealer has directed (or even Bribed) the other available engineers in the City not to provide us service. When we directly call Kenstar for service, Kenstar assigns the Service Request to an engineer, which happens to be one of this Dealer's "CHAMCHAS".

Please look into this matter as early as possible.

For the innocent, hard-working people of this small city Ajmer - PLEASE do not buy any electronic products from this highly illiterate Dealer - VARDHMAN ELECTRONICS & COMPUTERS (VIDEOCON PLAZA). Just give them your hard earned money and Make your Life HELL.
I feel these small City dealers - who think that they are the GODs as consumer would not be able to do anything withouht their support - They should learn something from the highly educated, soft-spoken dealers and service engineers of the Metro cities like Bangalore, delhi etc. for whom Customer- Satisfaction is o[censored]tmost prioirty and they treat their customer like GODs. My daughter lives in Bangalore and so I can justify this difference.

For Good Companies like Kenstar - You should evaluate the Dealer, his literacy levels, his attitude
towards customer etc. before giving your product dealership to such
Duffers and loosers.

To whomsover is reading this complaint and has the poer to action -
Please look into this matter as early as possible. I am a highly dissatisfied customer and helpless in front of the GOONDAISM spread by this dealer. Only your response and action coudl teach a lesson to such people in the society.


Thanks,
Suresh Kumar Arora
+91-[protected]

I have taken Videocon mobile sim card one & half month before. I have submitted all required documents for it. These are the problems faced by me which lead me to declare Videocon as Worst service provider.
1. After getting number there is no place where I can recharge it in shop or internet.
2. After one week my outgoing calls were barred. I checked with customer service they told that documents are not received.
3. After continuous follow up of one week finally it started again only after confirmation that documents were received.
4. Automatically some nonsence service was activated which cut down my balance.
5. I have registered complaint for deactivation of that service but after after one month again service charges are cut.
6. At this moment I tried to contact customer service but it was under maintenance one week and I was not able to contact them.
7. After one week my number was automatically deactivated. Even I was not able to call customer care.
8. I called customer care through dealer then they are telling that documents are not received.
9. At this moment I lost my temper and fired the bloody peoples like hell. I asked to transfer the call to superior person then after wait of 3 mins. call got cut.
10. I have removed the sim card, broke it & thrown it in dustbin. Videocon was worth of that only.
11. Now I have decided not to purchase any product or service from Videocon.

Videocon go to Hell & provide your service there.

Bhupendra

sir,
i m sandeep dixit my no. is [protected]
sir my balance has deducted and a some music plane
has activated in my no. withouut my permission and deduct my
total balance of rs 40 in last 30 days

balance deduction date
30 rs 12/3/11
10 rs 30/3/11

so sir pls help me to returnig my balance

Already I submitted a complaint about service barred by network provider (videocon).My mobile No:[protected].From 05.03.2011 service barred, few days struggle i retrieved my connection again. Then i used the service for GPRS and voicecall.Yesterday 01.04.2011 (April)The videocon service providers Made me Fool.
They Permanently disable the service (simcard registration failed),They told me the reason proof negative.
How was it possible to reconnect in last month, Very worst communication feedback, Use minimum talk time
value, Don't keep your talk time value high level, This kind of cheated network providers disconnect the service anytime, may the possible reason they told Proof negative.Bloody cheated way to steal my money.
I lost only 100 Rupees,How many connections in Tamilnadu and how long they steal and have they celebrate different reasons. Be ware 'Cheated Millionaires' living around us

i purchased a videocon mobil phone which i should not have purchased is that the phone have twice alphabet [ i ] printed on the keypad. I dont think that beaing a big co. like this should place the faulty product in the mkt. when I talked the seller regarding service centre he was un able to provide me the address in faridabad. I am moving from one place to another for service centre but in vain. I did a big mistake by beleiving in the company.

prashant gupta
[protected]@rediffmail.com
[protected]

I received an email like this. I dont think any company, who is genuinely interested to recruit would ask for a security deposit. Therefore this s a fraud.



ATTENTION.





REF: "Videocon India Pvt Ltd" DIRECT RECRUITMENT'S OFFER.



Your resume has been selected from MONSTER.COM for our new plant. The Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing, Account/Finance, Technician and general service Departments. It is our pleasure to inform you that your resume was selected as one of the 62 candidates shortlisted for the interview. The Company is recruiting the candidates for our new plants in Delhi, Bangalore, Pune Andhra Pradesh, Tamilnadu, West Bengal, Kerala and mumbai.



Your interview will be held at The Company Corporate office in New Delhi on 3rd of April at 11.30am, you will be pleased to know that from the 62 candidates, selected 55 candidates will be giving appointment, meaning your Application can be in progress to the final stage. You will have to come to the Company corporate office in New Delhi. Your offer letter with Air Ticket will be sent to you by courier before date of interview (Please be inform that ticket will not be provided for applicant within Delhi and NCR). The Company can offer you a salary with benefits for this post from 35, 000/- to 200, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits). The Designation and Job Location will be fixed by Company HRD at the time of final process. You have to come with photo-copies of all required documents.



=========================================

REQUIRED DOCUMENTS BY THE COMPANY HRD

=========================================

1. Full Names:

2. Contact Address:

3. Mobile Number:

4. Sex:

5. Age:

6. Photo-copies of Qualification Documents.

7. Photo-copies of Experience Certificates (If any)

8. Photo-copies of Address Proof

9. Two Passport Size Photograph.

======================================



You are to make a cash security deposit of Rs.10, 700INR(Ten thousand seven hundred rupees) as an initial amount in favour of our company accountant name in charge to collecting payment. This is a refundable interview security deposit, 10,500/- ( Ten thousand Five Hundred rupees ) will be the refundable amount, while 200 rupees will be deducted as bank charges for funds deposit. The refundable interview security deposit of Rs. 10,700/- should be paid to the bank details given to you to our company accounting officer in charge. Account number will be provided to you upon your response to this mail.

NB: You are advice to reconfirm your full name, mailing address, age and phone number in your reply. This Company will be responsible for all other expenditure to you at the time of face-to-face meeting with you in the Company. The Job profile, salary offer, and date -time of interview will be mention in your offer letter.



IMPORTANT NOTICE:

Last date for security deposit is 31st of March 2011. The earlier the deposit is made the better for us so that we can get the ticket booked on time for the people outside Delhi and NCR and as well send it along with the call letter to the applicants.



Regards,

Mr. Sandeep Kumar - (Executive - HRD)

Videocon Electronics India Ltd.

H.O. - 174, Videocon House,

G.K. Part – 1, Greater Kailash.

New Delhi.

Respected Sir

I have Purchased A Videocon Mobile Handset ( Model N-V1125 , IEMEI [protected] ) On 03/06/2010.From Kolkata PlANET M RETAIL LTD. South City 3rd Floor Shop No 830
Tin Number [protected]. INVOICE NUMBER 2995.Amount - Rs 4595/-.

From last one month my Phone was not working properly and i was not abel to recharge the mobile .
As complaining to the Videocon service center at Accel Frontline Service Ltg. 12 Lower Rowdon street . Kolkata on the Date 17-02-11 at 12.10 Pm ( Complain Number Kol - KOL-VG[protected]DW ) .they took the phone and said will be repair the phone and return it on 11/03/11 , they failed to repair the phone and said they need more time. Then i took my phone from them and gave to another service center named ARYANS IT LTD SERVICES which is in 18 Rabindra sarani Poddar Court gate no 3 Kolkata 700001 on Dated 14.03.2011 ,( Complain Number AR1-VG[protected]DW ) and they again said they will be taking 45 days to repair . As i am suffering from last 3 month without any fault of mine I would request the Videocon Company to GIVE THE NEW HANDSET insted of the old one as my Phone is on WARRENTY PERIOD and i have all the document of proof .I hope ill be getting full support from the consumer court and help me with this problem .
my contact detail is

MR ADARSH PATWARI .
92 E ALIPORE ROAD .
KOLKATA 700027.
Email - [protected]@hotmail.com
Ph - [protected]

Thanks.

To,
Videocon Mobile Services.

Dear Sir,

Sub - Refund of my Prepaid Balance.


In reference to the above subject I (Vishal Kr. Srivastaw) have a small complaint regarding your services.
I do receive flash messages from your side for different offers and packs.
when phone is idle your packs automatically get activated and i am charged for that. And after that you charge me every weak for this packs renewal.
Today this is 3rd time ( it was cricket update pack which was accidently got activated on my phone no. [protected]) when i pressed exit key i got a message thank you for activating cricket pack and again you have deducted my a/c balance. Now and when I called up your people on 121 i was unable to connect the call.
Now I request you to deactivate the cricket pack and refund the amount and kindly stop your flash messages because I don't need any VAS pack.

Looking towards yours positive reply and support.


Date - 27/03/2011

Place - Bhopal

Thanks & Regards,
Vishal Kr. Srivastaw
+91-[protected]

Dear All,

Reference to the Add for Videocon LCD TV Gold Cup Offer, along with Exchange Rate (Viz. H Series 24 Inches MRP 15990 & Exchange Price MRP 11990); EMI (Viz. 666/-) Options; No Documentation… Plus STB Free with 45 Days Package etc… in renowned News Papers… viz. “17th Mar & 24 Mar– Bengali Daily Bartaman”…

I have tried touch-base with following Kolkata Show Rooms, getting the Names in the Advertisement… & Got following Results:

1. Great Eastern @ Uttarpara : 20th March’11 : Sorry! We do not have any Stock…

2. E-Zone @ Home Town Kolkata : 22nd Mar’11 : Sorry! We have No Such Information… You can bring your Old TV & get apprx. 1200/-; then Purchase anything with minimum 10 times Price… any we have Only 1 Model in Stock but that is not H Series
3. Multi-Channel Electronics @ Sinthir More : 21 Mar’11 : Yes! We can give the Offer for 24 Inches, but you will have to Pay 600/- for Installation & Delivery of STB with 45 Days Package…. & EMI 666/- is Not Available … We can give Options for 0% with Credit Card 8 Installment + 4 Down Payment…

4. Rashmi Traders : 26th March'11 : Product not Available

5. Anmol Electronics - Dunlop : 26th Mar'11 : Product Not Available

Going by the above Instances – I Felt Very Dissatisfied!! & Not been able to Purchase the Same – Even if I was Interested to buy the same in Day1 of advertisement….

When you cant make the Product Available…. Can’t Even Update your Supply Chain… & Make the Offer Available at ALL Shops…

Then - Why are you “Making Commitment though Print Media – Which a Customer Can Not Receive / Purchase”…

Attaching a little similar advt. – from your Website Also…

I have also written to Help Mail IDs; from Website... No One! has responsed till Now!! Seems Company Does Not want to Increase the Sale.... Hope – I would get a Response!!

Thanks,
partha.[protected]@gmail.com

i bought this cellphone on 30 sept 2010 and since that time i am facing many problems related to the handset. whenever i vaist the service centre they solve the problem and after one or two day i face some other problem....
problems that i faced were.
1.joystick problem
2.keypad problem
3.problem with the software
4.phone is not vibrating
5.pictures and music gets currupted
6.phone gets switch off again and again

Dear Sir/Madm,

I have Purchase Videcon Tv in July 2004 and Get Bond With Tv.My Bond Due Date 26 Jan 2011 and i have already done all formalities nad submit bond to videocon nanpura surat bond collection center. my bond detail

Mayankkumar Vinodchandra Patel Receipt No . 001244 I have Submited My Bond Money Back Request on 12 jan 2011 to Velji bhai - Surat Office

No one ready to give proper answer. they are forcing me to buy new product instead of money back. today 24 mar so already 70 day pass but still i have not get any reply. when i visit surat office they told me we have sent bond to aurangabad. when i call to aurangabad ashvini madam told me it will take time but not ready give confirmation. also forcing me to buy product instead of money back.dont know when i 'll get my money back.


Mayankkumar Vinodchandra Patel
Patel Street,Bhestan,Surat-395023,
Gujarat,India
Ph. (R[protected]
Mobile[protected]
Email 1 - [protected]@yahoo.co.in

Dear sir, I had purchased your Dolpin Semi Automatic Washing Machine from Highway electronics,bandra (E) Mumbai. as on feb-2010. from the purchase of this machine operation of wash tub motor is tremendous noisy. I had complaint to the c care they replaced twice machine motor but the problem is still there. one new problem is occurs that when i fill the washtub with water overfow water come out from upper side. I kindly request you to solve this problem wheater it is not repairable ? or your engineer is not good enoungh to deal with this problem? or your product is deffective ? kindly replace this product or shall i take the help of consumer court ? we are not expecting this from your branded company. take the action as erarly as possible.
thanking you.

Dear Sir,
One month earlier I have purchased a Videocon Sim card with mobile number [protected] and I am using that upto last 19th March 2011. But now all outgoing calls and sms services are disconnected for that number. Before 15 days a person from Videocon Mobile Service has come to my residential address for Verification and he has checked my Address & Identity proof documents and took my signature over a form and confirmed that the verification process is over and the connection will be continue. But now the mobile service has stopped by the service provider.
After talking to customer care executive has confirmed me to go to any Videocon Service outlet and discuss about the problem Just suggest this only. A part form this he told that he cannot help me in this regard. Therefore my question is after submitting all supporting documents (ID & Address) and completion of Verification process also from the service provider site why my connection got disconnected and why I have to visit Videocon Service outlet for re activation of the connection after a long period of time. If I was not eligible for the connection why service provider has disconnected my connection after using more then one month. For your kind information I have purchased this connection by third week of February 2011.
Kindly look into the matter.

Regards,
Piku Adhikari.
Ghansoli.
Contact Number: [protected]

Videocon tower services Pvt. Ltd is a frod compani because your employees are frods like Mala Saxena.
They take Rs. 20000/ from me for the tax of tower and they tell me we will give you Rs.10 Lakhs to your account after twenty five mintue deposit of tax money. Yesterday I deposit Rs. 20, 000/ for tax at the Mala Saxena accountno [protected] but they didn't recieve my phone .after some time back call me and says your cheque is on hold as you need to deposit truck toll tax of 15,500/- and get released your cheque.from r.t.o. office mumbai.

not working since instaled complained pending from ten months last complaint made on 4march (com no.hub[protected]}

I'm using videocon for internet. After i connected, perfectly 15min it's disconnected. I also ask them but they don't care. No responsive answers.

Dear sir today videocon sim has been loss so plz stop or disconected the services on my videocon no.[protected].
Vali[protected] bal-0.48
last recharge 97
so immediatly stop the services on their services.