Videocon Industries Complaints & Reviews

My brother Mr. Basudeb SInha gifted me a washing machine, purchased
from your store on 03/08/2008 ref. Bill No.2004 Book No. 36 Dt.
03/08/2008. Model Multie 6800 plus Vidoecon Col. pink.

Fisrtly none came from the company for installation. I started
operating the machine on 10th August'2008 and found that the spin tub
was not wroking, I called your showroom and a complaint was lodged
ref. Com. No. 5A[protected]. Your technician came and repaired it,
again there was a similar prob and the tech came and repaired it. Now,
I am facing the same problem, the spin tub is again not wroking. I
called Mr. Chauhan yesterday on [protected] and I was told to speak to
Sandhya on [protected]. After making 10 calls I managed to speak to her
and I was asuured the tech would come by evening. When I called again
in the evening I was told to speak to Mr. Saini on [protected], and I
spoke to him also, he assured me the tech. will come by evening. BUT
nobody came finally.

Now...I woudl request you to take neccessary action and replace
the washing machine within 3/4 days. Failing which I would be
compelled to move to the CONSUMER COURT.

Hope you would co operate and reply to this mail.

Regards


Mrs. T. Sarkar
[protected]

Dear Sir /Madam,

I have purchased one videocon airconditioner(model no-5244)as on 19.6.08 (only two months back) from Khanna brothers, sector -7c, Chandigarh.

From installation till date i have been mentally harased by your dealer as well as by service people.A product which is available at your "Next( company) show room" for Rs.14500 have been given me on Rs.17000.When i have discussed the same with your dealer he did not paid heed to me.

Following points i would like to brought to your kind notice.

1.Over charged (Rs.2500) by the dealer for a product which is availble in market for Rs.14500 where as i have charged Rs.17000.

2.No demostration till date even after two months.

3.Cooling problem started from day one.

4.Ac direct starts while switching on.

5.High noise.

6.Service people not paying heeds to my complaints.I have lodged jobs vide job no -SG[protected] dated 25.6.08 and SG[protected] dated 30.7.08 with your call centre.

7.Personally lodged compliant at Khanna brother as on 20.8.08 but till date no response.

8.Service people and dealer doing experiments with new AC but no solution till date.

I humbly request you to intervene and replace my defective AC with new one or refund my hard earned money.Hope positive response from your side other wise i have no option other than proceeding to honble consumer forum.


Thanking You,


Your's truly,


Mukesh Sharma

I purchased a Videocon TV in October 2008 from Vijay Sales, Prabhadevi, Mumbai. In the month of July 08 ( within the Warranty Period) faced some techinical problem with the TV with sound control and picture blurring. A Service person named Sanotsh attended the problem but he was not able to solve the problem. He assured that he would forward my case to another service person. After week days he again attened the case but he was not able to do anything. Then after another person name- Sanjay Mobile No-[protected] whos was suppose to be a senior technician came home & after checking said he had to replace some part and the part he had bought was not proper so again he assured he wuold get back u once he got this kit from the ware house. After few days he came with some part but he replied that this also did not solve the problem He again assured me that he would replace the television now and and that my case will forward to HO for replacement. It has been 15 days to that and i have not yet got any revert from them. The service centre here is based out of Vashi, Mumbai and handled by Umesh Mobile # [protected] with whom i have spokne time and again. The region is handled by Atul Mobile # [protected]. On speaking to him even, all i get is assurance. What to do ? my moblie # [protected]

SIR,
I HAD PURCHASED A VIDEOCON INTEGRA LCD-27 ON 23 MARCH 2008, WHICH IS EXACTLY AROUND THREE MONTHS BACK THAT IS NOT QUIET LONG,
FEW DAYS BACK MY TV STARTED BEHAVING VERY DIFFRENTLY ON SWITCHING IT ON INSTEAD OF PITURE OR COLOUR THERE COMES MANY BLURRED LINES AND EVEN AFTER SWITCHING IT OFF AND AGAIN SWITCHING ON IT DOESNT WORK, SO I THOUGHT OF COMPLAING, TO THT COMPLAIN THEY SENT SOME TECHNICIAN THT TOOK MORE THAN 3 TO 5 HRS ND OPEN THE TV DO SOME DAMMN R&D AND FINALLY WITH ZERO RESULT, THIS COUNTINUED TO HAPPEN LIKE MORE THAN 3TO4 TIMES WITH NO RESULT.SO I THOUGHT OF TALKING WITH SOME SENIOR OFFICIALS OF THEM BUT AT FIRST THEY REFUSED TO ANSWER THAN AFTER REPEATED CALLING THEY TOLD WE'LL REPLACE YOUR LCD BUT TILL TODAY THAT IS 19TH AUGUST 2008 THERE IS NO REPLACEMENT DONE, SO IF VIDEOCON OFFICIALS ARE LISTENING PLEASE DO THINK OF MY PROBLEM CAUSE IM TOTALLY PISSED OF AND IM SURE IF IN FEW DAYS NO ACTION IS TAKEN I'LL REGISTER A COMPLAIN IN CONSUMER COURT AS NO OTHER ALTERNATIVE IS LEFT.
I HOPE THAT 'CB' WILL HELP ME IN GETTING MY PROBLEM SOLVED.
AND I THANK CB THAT THEY HAVE OPENED A GOOD PLATFORM WHERE CHEATED CONSUMERS CAN REGISTER THEIR COMPLAINS AND MISERY.

Please see these compliant already sent to you though registerd post. We expect your early action
24th June 2008
M/s Videocon Marketing Office,
171/C, Mittal Court, Nariman Point,
Mumbai 400 021
Dear Sirs,
I purchased a 25inch CTV of model no: 6410 R and of serial no: 100059 on[protected]. About 3 weeks back, it went completely dead suddenly, without any apparent reason, the stand-bye light glowing. The unit was repaired by your authorized service centre, Smart Service, Trichur and brought back on[protected] for re-use. An amount of Rs 537/= was paid by me vide their job no: 24166 on the same day itself, for which they had issued a receipt. But, immediately after the departure of the Technician, the unit became dead again without any apparent reason and the matter was reported to the Technician over mobile phone. He had promised to come again for check-up as early as possible. The unit was in the stand-bye mode as usual. But after a period of about 2 hours we found that, to our utter astonishment, smoke was coming out of the unit and heard cracking sounds of broken parts inside it. The top portion of the wooden cabinet has started burning then and the unit was disconnected immediately and brought outside with great difficulty. A small quantity of water was splashed on the unit to avoid further damage. This was immediately conveyed to the Technician, who is engaged with some other works somewhere near to this place. He inspected the unit after some time and took it for repairs on the same day evening itself. When I enquired several times during the past 6 weeks about the progress of repair work, they had informed that the matter has been brought to the notice of the company and are expecting the necessary spare parts. But, on enquiry to-day, they have informed that an amount of about Rs 3, 000/= is to be paid by me as repair charges. The unit was repaired by your authorized service centre and if the unit caught fire immediately after repairs, it is obviously due to some faulty parts of the unit or faulty repairs of your service agents. The consumer is not responsible for it and hence it is not proper on the part of a reputed organization like yours to penalize the consumer for the fault of the unit or repair. In fact, you have already agreed this aspect of the problem in principle and hence, might have sent the required spare parts. I would request you to kindly look into this matter immediately and instruct your service agent not to charge me as I am not responsible for what happened.

Thanking you,
Yours sincerely


C.M.D.Namboodiripad,
Cheramangalath Mana,
Ollukkara, Thrissur 680 655

27th July 2008
M/s Videocon Marketing Office,
171/C, Mittal Court, Nariman Point,
Mumbai 400 021
Dear Sirs,
Kindly refer to my letter dated 24th June 2008 sent to you by registered post from Mannuthy Post Office vide no: 6372 on 25-06-08, a copy of which is enclosed for your reference. It is very much regretted that even after more than one month, I have not received any reply. Hence it seems that no action is taken by you in the matter. The unit is out o[censored]se for the past 3 months causing much inconvenience to me. I therefore request you to kindly take immediate and appropriate steps to do the needful, failing which I will be compelled to complain to the Consumers Protection Council against you and your authorized service agent, M/s Smart Service, Trichur.
Thanking you,
Yours sincerely

C.M.D.Namboodiripad
Cheramangalath Mana, Ollukkara,
Thrissur 680 655

SIR,
MY REFRIGEREROTOR OF VIDEOCON COMPANY AND MODEL NO. D-240. I BOUGHT IT FROM DELHI IN NOV. 2007 BUT THR IS PPRBLM OCCURS OF NO( LOW) COOLING AFTER 3 MONTHS . I COMPLAINTS FOR THT TO VIDEOCON CUSTOMER CARE CENTRE ABT 4 TIMES FROM THT TIMT TO TILL THEY SEND THR TECHNICIAN AND CHECK THE FREEZE AND SAYS THT IT WILL COOL AFTER SOME TIME BUT THR IS NO COOLING IN A REFRIGERATOR TILL TODAY THEY ALSO NOT TELL US THE WHTS THE PRBLM IS THR IN A REFRIGERATOR . THEY NOT DO THR WORKS PROPERLY . ONCE TTHEY TAKE UP REFRIGERATOR IN THR SERVICE CENTRE ALSO BUT AFTER THT ALSO IT NOT WORKS PROPERLY . FROM NOVEMBER 2007 I GIVE ABT 4 COMPLAINTS BUT REFRIGERATOR NOT WORKS .SO PLZ TAKE ACTION ON THT IMMEDIATLY.
MY CONTACT NO. [protected]
ADD.- D-323, DABUA COLONY N.I.T . FARIDABAD, HARYANA -121001

We have purchased a videocon .5 ton Ac 2 months ago, and from the same time we have been chasing the dealer from we have purchased and also the customer service manager north from Videocon (Mr Rajesh Saini at +91 [protected]) for the remote of the Ac but till date the issue has not yet been resolved as per dealer this is the issue with videocon but after contacting videocon no one is reverting on the same. Now the customer service manager is also disconnecting the call...so please can anybody advice as to what can a consumer go for

Dear All, I bought a Videocon washing machine and it stopped working the second month. They are saying it is having board complaint. My advice: Please dont buy any products from this company as their entire product range is substandard. Almost 90% of the products are having manufacturing defects.
Cheers, Vinod.

I purchased a videocon Refrigerator model DX 275 from spancer, secunderabad, on[protected], and it is not working properly since one month for which i m complaining daily to your service center on phone number[protected],[protected],[protected] and [protected] but your employees of your call centres not taking any action since last 15 days each time they tells like our person(technician) will visit your place today itself, but no body has came yet.


Please do needful other wise i have only one option to go to consumer forum for the same.

D S Pawar
PH NO-[protected]
ADDRESS-Flat No-3, Bloack-5, Phase-1, Gokulam,
Sriram Main Road, Nolambur, Mogappair(West)
Chennai

I had porches videocon window ac va 1022 on 5/03/08 at coolcorner 83 nagar nigamroad indore some days ago these ac deteriorated I have complaint cool corner but he has not repair in under warranty, so I have complaint to videocon service center [protected], com.no is 7p[protected], mail set to [protected]@tekcare.com, [protected]@videoconservice.com/ but yet no any result
regard sanjay nagia
131 lig colony
dhar m.p. 454001
[protected], [protected]

25/7/2008 till date i have not received any reply from them even my complaint which was sent by post returned back which was sent at the address given below and letter attached


Date 11/09/2007



VIDEOCON INTERNATIONAL LIMITED
14 KM STONE, AURANGABAD PAITHAN ROAD,
CHITEGAON, DISTRICT AURANGABAD-431105
MAHARASHTRA.
E-Mail: [protected]@videoconmail.com

REG: COMPLAINT OF SPLIT AIR CONDITIONER 1.6 TON MODEL NO 1800
SPCI SR.NO. AIE [protected] UIE [protected]

Reg above I may inform you that I bought Split AC with Stablizer stamped Videocon from M/s Subhash Chand Ashok Kumar, Rai Market, Ambala Cantt in JULY 2005 for my wife’s Boutique vide Bill No 10419 Dt. 10/07/2005
After two month it started giving trouble I approached M/s Subhash Chand Ashok Kumar as per detail given below:-

1. In September 2005 when I made 1st complaint that the AC stopped working after 1 or two hours he said stablizer was not working properly and during even guarantee Period the dealer again charged Rs. 650/- and replaced it.
2. In July 2006 again it stopped working we approached the dealer again, who informed that Guarantee period is going to be expire after 1 month we con’t do anything after several telephonic and verbal complaints he said our Videocon engineer Mr Malkit will come and see the problem. Then Engineer checked AC and said due to shortage of Gas approximate 200 gm it is giving trouble and they got it repaired from Mr Suman a private repairer but the problem remained same (stops working after 1 or 2 hours). Then I directly approached Engineer he said there is some leakage in the Wall Unit, then he removed it in the knowledge of Dealer and got it repaired again but the problem remained same ( while fitting the repairer broke the outside body of Wall Unit.). Thereafter I approached Dealer several times but his behavior was very rude.
3. Now this year I got it cheked from other repairer he said its compressor is
Defective that is why it trips after 1 or 2 hours.

This experience with your dealer has left a very bad taste with us. This has resulted in a lot of mental agony and harassment to me and my family. This kind of deficiency in service from your dealer, only tarnishes the image of your company adversely.

Therefore, it is requested that your intervene in the matter parsonally to address my grievances and the loss suffered by me by getting the AC replaced with a new one. If early redressal of my complaint does not come forth, I will have no other option but to approach the appropriate forum including Consumer Court.



RAJWANT SINGH
27-B, RAJA PARK,
AMBALA CANTT
PH. NO[protected]
[protected]


C.C. MR SUBASH CHAND ASHOK KUMAR, 21-22, RAI MARKET
AMBALA CANTT (HARYANA) PH.NO[protected]

Sir,

I have bought this Videocon SS 1500W on 29th June 08. From the 1st day the colours of the TV are not coming properly. There is a greenish shade in the picture. One can easily see that. Also this colour shade is visible in the black and white picture. Also. there is a yellow colour patch in the left bottom of the screen and the picture stretches at the left side of the screen. So, one can easily see the wave on the screen in the moving picture on the left side. We have contacted the service centre various times. First, our complaint were not attended within the 24 Hrs and secondly they say that one can find this greenish picture in any of the videocon brand which is not the case. In every complaint their engineer came and said the picture is perfect and there is no defect. The complaint process is still going on.

Shakti

LCD TV PURCHASED WITHIN WARRANTY HAS BEEN CONTINOUSLY GIVING PROBLEMS. LAST MONTH POWER SUPPLY WAS REPLACED AFTER LOT OF FOLLOW UP, NOW AFTER NEARLY A MONTH THE TV AGAIN STOPPED WORKING & THE TECHNICIAN DETECTED THAT AGAIN SOME PROBLEM WAS THERE. NEXT DAY HE CAME AGAIN SAYING THAT HE WAS DEPUTED TO CARRY OUT SOME SOLDERING INSIDE THE TV. AFTER PERFORMING THIS ALSO THE TV DID NOT START. SIR I HAVE SPENT NEARLY Rs.28000/= . I REQUEST YOU TO KINDLY HELP ME IN GETTING THIS PRODUCT REPLACED.

THANKING YOU,
HARISH VAZIRANI
MUMBAI
[protected]

I have purchased a videocone window AC, Model No:VWS-52226
on 01.06.2008. But just after one month it is malfunctioning. Burning smell coming out from the AC and Blower is not working. now I am thinking that I have done a mistake by purchasing this brand. It is more painful for not attending the complain by the service people. IF only after one month this AC is giving trouble then what will happen after one or two year. it is very very sad thing that company is advirtising its product in big way but the quality and service is not at par with internationally reputed brand. Company may please be directed to improve in this regard and defective product may please be returned back just like NOKIA MOBILE BATTERY if the company wants to grow and sustain in business otherwise it will face the fate like LAMBY SCOOTER or FIAT CAR. Thank You.

dear sir,
we have a semi automatic videocon washing machine which we purchased only one year before. I made a complaint on 4.6.08. regarding this. The service person had come and inspected the machine.He advised to replace the spinning tub. he promised to return back within a week. But even after 3 weeks there was no communication from the customer care center. I made many reminder calls to them but it was waste. till today there was no reply from them. The machine is in the warranty period. Kindly guide my what i can do now. can i approach the consumer court for this.I decided not to buy any product from the videocon in the future. please reply. thank you.

Videocon Washing Machine Complaints - defects in parts
Review all Videocon Washing Machine complaints
Videocon Washing Machine
Posted:[protected] by ZAMARUD HUSSAIN SHAKIR [send email]
defects in parts

Complaint Rating:
Sir,

we had bought a Videocon Washing Machine from your dealer Spencers (Great wholesale club ltd) from Visakhapatnam during 22-10-06 As it is still in warranty period. we got the call centre number for repairing services required for as on 19-06-08 i lodged a complaint my complaint no is( 2248) that my washine machine has stoppedworking, they come after 2 days and told the P C B BOARD has to be replaced but still till today after my continuos follow up there is no responce so plz look into this matter and consider as an urgent .


thanking you,

we purchased videocon ctv 14 inch tv from kohinoor 182, haji habib bldg, dadar (e), mumbai -14 on 4th january 2008.after few days it was not working properly we complained about it to kohinoor they have send their engineer thrice but no chance the same problem continued .the engineer took the mother board of the tv set and said he would replace the same but he did not replace it.Then they told we will replace the tv .since april they are telling us that we will replace it but till date(9july) they have not replaced it .we byed it for our entertainment but we feel our buying was worthless.kindly help us to solve the problem and oblidge

I have purchased a videocon AC model no. VA120DXI on 3rd july 05 from Gupta Air Conditioner Co. Vasant Kunj, New Delhi. I m not satisfied with its cooling since I have purchased it. I complaint about it to the dealer in july 05 & asked to replace it, they said we cant replace it, u should complain to Videocon Customer Care Centre, person from service centre attende but couldn’t locate the problem & said it is ok. After that in next summer on 8-04-06 I loged a complaint, person from Ritu electricals, the authrised videocon service centre attended on 11-04-08 & said there is gas leaking, so gas filling is required to be done & taken Ac with them & returned it to us on 21-04-06. Again I was not satisfied with its cooling, some how managed to continue with it. Next yr again I complaint about the same & on 23-05-07 person from service centre came & told me the problem of gas leakage again & charged Rs 1800 for gas charging. This time they returned AC on 24-05-07, but again I was not satisfied with its cooling after use, but fed up for complaining again & again. This yr I decided not to use it because every yr I have to pay for gas charging & no satisfactory cooling, so it cost more money wise as well as mentally. But in june this yr again I thought if I had it, I should use it. So when I started it, it started throwing ice after half an hour of its start. I complaint about it to Ritu Electricals, they said now they have stopped servicing videocon AC & they refused to give no of new service centre. Somehow I managed to find customer care no. & complaint about it on 26-06-08 & complaint no is 00362, they said they will send person next morning, but no one reached. Then again I gave a reminder call on 27-06-08 and was told their person will reach to u in afternoon & repair it on ur place only, but no one reached till today.
I’ m fed up with this AC & services provided by Customer Care Centres of the Videocon Ltd. & don’t know what to do with this AC. God knows what is the experience of other customers. There are two more AC’s at my residence and there is no problem with these except the VIDEOCON AC. I would like to dump it in the office of the Chief Executive Officer of the company as show piece if allowed.

Ella Grover

I had purchased a Washing machine model No.cbs 6000, Machine No. 10763 from SAR ELECTRONICES, Mathura vide bill No. 5023 dated 24.08.2007.
After some day i found above machine is leakage thereafter i complain to service centre and they try 3 to 4 times but again leakage the machine. i am very helpless for above i was go to your service centre three times and after ten months problem is same in machine and as per discuss with service centre incharge he told your machine should be change, but i am waiting last one month no any response from your service centre and now, i cant understand I purchase a machine or a tension.

i am helpless the service centre authority is harasing they are not repair the manchin nor change it.




thanking your


RAJ Kumar Arora
DC- 50, Chandanvan, Mathura, (UP)
[protected]/[protected]

A LETTER IS BEING POSTED IN THE NAME OF MANAGER, M/S TEKCARE INDIA PVT LTD, AURANGABAD-431005 REG: HARASSMENT BY SHRI PIJUSH BOSE TV TECHNICIAN AFTER TAKING MONEY HE IS NOT ATTENDING TO THE DEFECTS DEVELOPED IN MY VIDEOCON BAZOOKA TV MODEL 5412R FOR QUITE A LONG TIME. WHEN CONTACTED ON HIS MOBILE[protected] AS PROVIDED BY HIM, EITHER HIS MOBILE WAS KEPT SWITCHED OFF OR HE WAS NOT RESPONDING. DETAILS OF THE CASE HAS BEEN ENUMERATED IN MY LETTER. COPY IS ALSO BEING SENT TO THE LOCAL REGIONAL SERVICE CENTRE TEKCARE INDIA PVT LTD., KOL-700014. REQUEST LOOK INTO THE MATTER AND SOLVE MY PROBLEM AS THE SET HAS BEEN LYING OUT OF ORDER FOR A LONGER TIME. APPRECIATE AN ACTION IN THIS REGARD. THANKS...ASHISH KR GHOSH[protected]