Videocon Industries Complaints & Reviews

Videocon/Colour TV — POOR WORKMANSHIP & RESPONSE

I purchased a color TV of VIDEOCON MAKE model No 5303 R way back in 1991. The set was excellect and gave excellect performance. With time, of course, its performance declined and went for repairs a few times at various authorised centres of Videocon (it was never repaired at any local repair shop).

Last October it was given to the Service Centre designated for our locality at Curewell Electronics at Shakarpur, Laxmi Nagar, Delhi, which the Company one fine day later denotified from its list of "authorised centres". This Centre charged us Rs 1500/- for some repairs which it promised it will execute in Rs 1000/- (approx). The work done, to use a euphimism, was utterly shoddy, and old troubles kept on recurring till the set totally stopped functioning. I had been drawing the attention of the Company officials to the unscrupulous dealings of the Centre - they attempted to sell me a remote for the set in which many functions did not work and the ones that worked were not related to my model. The repair work did not last for even 3/4 months and the Set was back to ICU in another 'clinic'. I had paid Rs 1, 500/- for NO JOB DONE AT ALL. The Company's area officials did not help either. The Centre did not even issue a proper receipt!!!

In the second 'authorised Clinic' at Swasthya Vihar, where I carried the Set personally, as they said that my colony did not come in their purview, after examination they advised me to go in for 'conversion' (not religious, of course) of the set whereby they will replace every thing except the picture tube for around Rs 4, 000/-. And the work will be over in 2/3 days.

I agreed for the conversion and understood that I will collect the CONVERTED SET in 2/3 days. I stressed on this since I had to go for official work out of Delhi for a month and I will not be able to come to collect the set. The Centre assured me that 2/3 days is all it will take to complete the job failing which they transport the set at my residence without any cost to me.

However, here again, after 2/3 days they told me that the conversion kit was in short supply and it will take a week more.

To cut a long story short, the final delivery was done after 3/4 weeks and I was NOT IN DELHI AND THEY DID DELIVER THE SET BUT CHARGED AROUND Rs 250/-.

Now for the quality of the converted set:

- The Cabinet is of very poor quality - the power switch really needs to be pressed hard to on/off the TV.
- The picture quality is poor
- After switching on initially for 3/4 seconds there is a reddish blue tint which vanishes after sometime
- The remote is not of a good quality
- The panel buttons get jammed sometimes
- There is reddish tinge on horizontal lines
- The picture size is defective, and some more...

When told of the problems their service engineers could not rectify, the Clinic coolly informed me that the set would have to be brought to the Centre again. The complaint which was registered has not been closed by ME till date though I understand the 'clinics' close the files if they find themselves unable to deal with cases.

Well this is SOMETHING!

Imagine, the Centre made me spend Rs 4, 000/- and then again Rs 250/- for transportation... Now again should I take time off from my office & spend on petrol to deliver the set again for a rotten work done by them for which they should take full responsibility. When they should have ensured that a defectless new converted set is delivered, they have no compunction in demanding that I should deliver the Set. If there are defects relating to THAT work done it should be their responsibility and the consumer should not be put to inconvenience.

I WILL NOT, OF COURSE TAKE THE SET TO THE "CLINIC".

What I would like to know is if this is the official position of VIDEOCON or their "CLINICS" are taking us for a ride.

And charging us for it.

Washing Machine, model Multi 6000 — Washing machine is not working

I had purchase Multi 6000 washing machine in 2007. Recently the machine is not working. I already lodged a complaint at customer care centre vide no. VAI[protected] on[protected]. I tried locally also. But nobody responded still now. Hence I would request you please look into the matter and rectify the problem.

dear sir/madam,
presently i m having the videocon model multi 6000 . its drier is not working. what should i do ? i m nt having its circuit diagram so may u provide its cuircuit.

videocon / electrolux — not working

not working properly
Hi, I have purchased the washing machin elactrolux in last Oct'08. I's not working as expected . Please see to it.

add. village khodna kalan post kheri gretar noida gautam budha nagar uttar pardesh, con, [protected],[protected]

To my knowledge videocon washing machin come with 2 year warranty. Since your warranty has expired company is no longer obliged to repair it. Although u can ask for repair by calling thier center

TV-29 INCHES — PART NOT AVAILABLE IN NASIK

Part Not available since last 21 days in authorised service centre at nasik(maharashtrra), really suffering and nobody is ready to help

sethi electronics — Very poor services

we have contacted sethi electronics, gurgaon through just dial services. First they sent out very unskilled service engg to rectify problem and left without even checking if problem has been rectified. Even though I requested them to check it and they confirmed that problem has been rectified and the reason they gave it further that let m- seal be dried up which was totally baseless. I called them again next day that problem has not been rectified and they keep on giving excuses that they are working at other important sites and are coming in another hour. They did'nt turned up on that day and came another day with the same set o[censored]mskilled people. They open up the whole ac and gave the reason of default(finally) and left with saying that they will arranging the faulty part. To add on all, the unskilled labour mishandled the whole ac and distroyed the remote mechanism. I kept on calling these people but they did'nt even picked up their phone. This is the worst service I have ever revieve from a company. Just dial should maintain some grading system for such companies so that we can call some serious companies than those who are just interested in minting money from customers. I would never recommend this sethi electronics to any body and will ask everyone to stay safe from calling this company.

mail re-forwarded to Customer care on 23.12.09...

Service Team - Vediocon

Nothing progress is there till date.
Will you please inform me – how long I have to wait more?

Rgds

Sandip Chatterjee

Cc: [protected]@videoconmail – ref to my mail to you dt 16.12.09, I request you once again to please inform me the cont email-id of your CEO (India chapter). I repeat please…….

From: Chatterjee, Sandip
Sent: 12 December 2009 10:39
To: 'customer care'
Cc: 'sandip chatterjee'
Subject: Poor Service on Washing Machine

Team Vediocon

This for your record…………
Person attended on last Saturday (5 Dec) evening and inspected the machine.
Accordingly, I was suppose to get feed back from your side on/by last Monday (7 Dec).
But nothing has been communicated to me till today.

Rgds

Sandip Chatterjee

From: Chatterjee, Sandip
Sent: 03 December 2009 17:33
To: 'customer care'
Cc: '[protected]@gmail.com'
Subject: For Mr Vikash Sethi : Complaint Dkt on Washing Mahine

Mr Vikash Sethi

Dear Mr Sethi

As advised by you over the phone this afternoon, I called your Kolkata office just now and hv got the Docket No – KLB9C03029.

Thanks & Regards

Sandip Chatterjee

From: Chatterjee, Sandip
Sent: 03 December 2009 15:44
To: 'customer care'
Subject: RE: Complaint for Bad service on your Washing Mahine

Mr Maninder Singh

Thanks for your attention.

Surely I will wait for you for some more time.

This has already been mailed to Ms Sangeeta Sethi this morning and further to you, is to keep you updated on status, last evening,
one of your representative attended my machine, he checked it, but – the problematic points raised by us, have not been accepted by him by anyway.

Also, as advised at the bottom of your mails, I hv send a text massage to 53030 ‘SVC’

Rgds

Sandip Chatterjee

From: customer care [mailto:[protected]@vgmail.in]
Sent: 03 December 2009 15:14
To: Chatterjee, Sandip
Subject: RE: Complaint for Bad service on your Washing Mahine

Dear Customer,

We understand your concern.

We are extremely sorry for all the trouble you've had.

Please grant us some time so that we can do the needful at the earliest.



Thanks & Regards,
Maninder Singh
Customer Service Dept.


Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.



________________________________________
From: Chatterjee, Sandip [mailto:Sandip.[protected]@rediffusionyr.com]
Sent: Wednesday, December 02, 2009 5:47 PM
To: customer care
Cc: [protected]@gmail.com
Subject: RE: Complaint for Bad service on your Washing Mahine

Ms Sangeeta Sethi

I must appreciate your prompt revert.

Though you have forwarded the matter to your concerned office in Kolkata, but I am absolutely doubtful that - if any justified verdict will be coming or not.
This much I can say form my last 10 months bitter experience with Videocon-Kolkata chapter.

I should specify this that – time to time the actions they have taken, most are bull-sheet. This time, the Machine they have re-fitted – if you see it,
this is just to say ‘Worse’, looking like just a second hand – ‘kawara looking’ Machine.

Moreover, now, on point out ‘the bad type of re-fitting’ over telcon, some of youe Kolkata team are started to say like – “what is your harm….is it effecting your wash………” .
At this edge of Professionalism, is it a way to maintain the ‘Brand image’ like you?

As per my opinion Ms Sethi, which I am really sorry to say this to you, that – let us close this chapter, let us stop our bitter fighting on a day to day basis.
You better take back your Machine, return my money back and shut down the window in-between us to avoid further bitterness.

The sooner the better.

Thanks and Regards
Sandip Chatterjee
(0 [protected])

From: customer care [mailto:[protected]@vgmail.in]
Sent: 02 December 2009 17:06
To: Chatterjee, Sandip
Subject: RE: Complaint for Bad service on your Washing Mahine

Dear Customer,

We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.
We Deeply Regret the inconvenience Rendered By our Services.
Further to Your Concern we have forwarded the Issue to the Concerned Branch.
And Assure You That an immediate Step would be taken in this Regard,
Our Branch Service Engineer Would Definitely get back to you At the earliest.


Thanks & Regards,
Sangeeta Sethi
Customer Service Dept.





Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.






________________________________________
From: Chatterjee, Sandip [mailto:Sandip.[protected]@rediffusionyr.com]
Sent: Tuesday, December 01, 2009 6:27 PM
To: [protected]@vgmail.in
Cc: [protected]@gmail.com
Subject: Complaint for Bad service on your Washing Mahine



-----Original Message-----
From: sandip chatterjee [mailto:[protected]@gmail.com]
Sent: 30 November 2009 13:48
To: [protected]@videoconservice.com
Cc: Chatterjee, Sandip
Subject: Bad performance of your Mc 'Multie 6001'


Dear Sirs

Above machine was purchased by this writer on last January'09, from Sales Emporeum, Raja S.C. Mullik Rd, Garia, Kolkata 700084

At the begning, I like to specify that I am an user of Videocon Washing Machine for last 15 years. I have used VNA400T for last about 15 years and after that I hv taken this Machine with an exchange offer. That earlier machine was fantastic and needless to say, on basis of 'That' good experiance, this time also I was stick on Videocon.
Though - some of my well wisher advised me not to take Videocon at present.

Now, tragedy is such, that right from the installation, I am facing trouble with this machine.

Spin-lid was not closing properly, spinner-tub was tilted and not spinning smoothly. Water lickage sometime form down of the spintub.

I complained to your local office, mechanic attended (form some Agency named - VarsaRefrigeration, 101/C, Raja Rammohan Roy Rd, Kol 8), did something on it, and the machine was rectifed someway.

Next few weeks after this, the unfair episode came back again. Again I complained, mechanic attended and Again it rectifed someway.

Now this is 3rd time, at the early June this year - there was no other way in front of me, other than logged another complaint. They (your representative as well as Varsa) told me that the machine has to be taken to workshop for through-out and Final rectification. I agreed, machine went there and I got it back on mid June'09. With rectification of those problems - But the machine came back to me with an Old-lid of was tub (which must be a set of some other Old-machine).

I should share with you one information, that, in between these about 5 months - time to time different persons came in the picture to take care of this baby - Mr Sutanu Basu ([protected]), Mr Anal Mukherjee ([protected]), Mr Balai De ([protected]).

From end of Sept09, those cronic symptoms came back again, I spoke to your Liton Street office, they referred me to Mr Sutanu Basu
([protected]), I logged a formal complaint (docket ref: KLB9A08054) and this time Mr Sutanu Basu forwarded case to Mr Gopal Mukherjee ([protected]).

With this job docket, technicial attended on 16.10.09 and told that Videocn will revert me back on next course of action. I got a call on 21.10.09 form your land No[protected] by Mr Gopal Mukherjee ([protected]) - informed me that this case will be resolved very soon.

Again got a call on 26.10.09 (from[protected] and I was re-informed that the case will be resolved very soon.

On 9.11.09, form my side, I called Mr Gopal Mukherjee and this time Mr Mukherjee forwarded me to Mr Amal Goswami ([protected]). I spoke to Mr Goswami on 10.11.09 and he reverted me that the Machine has to re-pick-up for workshop.

I agreed.

The machine has re-collect by them for workshop after a week. This time, I hv clearly written all the draw-backs on a paper and handed over to them to avoid further to and fro.

I got back to 'rectified !' machine on mid of last week;
- with that same mis-matched old lid of wash tub
- re-fitted, looking like a second-hand machine
- the wash propellar, when rotating clock direction - one very bad
sound is being generated.

I spoke to Mr Amal Goswami, they logged this a a new complaint (docket ref - KLB9B27016), . I got a call on last saturday (28.11) evening and came to know that my machine will be re-collected soon for workshop.

Now I am sick and tired with your product.

If your persons are right, then I am wrong. I am wrong in the sense that this time I have not chose a right Brand.

But however - one simple question to you, is there any way out?

Will you please look into the matter once - so that this shame-full episode get closed forever, so that I may come out
from this jigsaw puzzle.

Thanking you

Your sincerely

Sandip Chatterjee.
0 [protected]

56, N. S. Road, Netaji Park 3
Kolkata 700146

Videocon Washing Machine — defects in parts

wahing machine not working properly.
Rajesh

Sir,
My semi-automatic Washing Machine was purchased in 1987. This has given very very good service for last 21 years without any break. i m really proud to be the owner of such machine.

Sir, unfortunately we r unable to locate the serviceing part of it.

May i request u to kindly give telephone no. of Bhubaneswar

service station so that i could be able to call on him for overhauling.

Thanks

DKDAS
[protected](Mobile)

Videocon Complaints - Kenstar Washing Machine
Review all Videocon complaints
Videocon
Posted:[protected] by Yogesh [send email]
Kenstar Washing Machine

Complaint Rating:
i have bought KENSTAR washing machine last year but after some time the machine becomes a headache for my wife because of daily wear tear in that after complaints to the dealer from which the service personnals came and re[pair the same but it is a matter of surprise whenever they people comes they creat a new problem and finally they broke the washing tub from the bottom for that when i complains to the dealer he strictly asks the service centre in the city and they people came again and fits an screw in the bottom of wash tub which nail was came out in the wash tub when my wife washed the clothes in that the screw nail torn the clothes again in anger i complains to the dealer he send the people again send the service persons they cut down the secrew nail from the wash tub but my wife insisted to chenge the tub which they refused then i went to the dealer from which i bought the same in front of me he asks the service centre franchise about the problem they told him that there office have to be shifted in Karnal so the tub can not be replaced soon then he (dealer) look at me i allow them to take a reasonable time in the meanwhile my wife got afraid to the washing machine and did't wasg the clothes in it because last time the machine torn the clothes after near about two months a phone call comes from the number [protected] and ordered me to send the machine to their service centre immediately otherwise they will not replace the tub when i asks him about the address then the person again talked rudely after which i am forced to lodge the complaint. I hope company will lookafter the matter and the way of talking of its persons.

Yogesh Saini
Jind
[protected]

Videocon — Washing machine

sir,
i have complaint for my washing machine repair on 18/09/08 but till now they have not given me the proper responce for that. My cmplain no. is 5P[protected].

whenever i make call to them they always ask for on week.

till now my machine is not repaired.

thank you

I have purchased videocon washing three months back. It is not properly working. whenever i make call to them they always ask for on week.

till now my machine is not repair.

My address:
Murugesh
plot No:21A, Maheswari Nagar,
Bharath Nagar Colony,
Moosapet, Hyderabad -18
Mobile: [protected]

Hello,

I would see many complaints against videocon products!!

I would like to know whether the complaints were answered back or any one from videocon is taking responsibility on those complaints??

-SM

videocon washing machine fully automatic — water fault

water is not coming from its pipe . it is coming from its bottom like we use a flash.and no body hear my complainfrom dealer.

i am having a similar problem of parts not available and machine not being attended

My washing machine bought on 12th October 07 model K5800 fully automatic started giving trouble on 13th June 09. water leaking from the bottom of the machine. The technician told us the bowl had cracked and had to be replaced. Till date i.e 19th July 09 the spare part is not available. More over the service centre is not responding to the phone. To make matters worse every time the complaint is made the same is cancelled saying the machine has been attended to. But the fact remains that for the last one and a half month my washing machine is not working causing us great difficulty. The washing machine is still under warranty.
as on today I have FOUR COMPLAINT NUMBERS
1. 13TH JUNE 09 Number GOA [protected]
2. 7th JULY 09 Number GOA [protected]
3. 15th JULY 09 GOA [protected]
4. 17TH JULY 09 GOA [protected] YET THE MACHINE IS NOT CORRECTED
IREALLY DO NOT KNOW WHAT TO DO MAY BE APPROACH THE CONSUMER FORUM

Videocon /Washing Machine — Not Responding for complaint

Complinted on 24th with compeny call center on 24th NOV. till date problem not yet resolved and nobody came to Identify the problem.. After sevaral time followuping with the call centere , they keepon telling that will resove the problem soon..

Initialyy they told it takes 24hrs , it is almost 10 days , At least they didn't came to Idientify the problem

Videocon — replacement

I have purchesed 230ltrs fridge from OM SAI ELECTRONICS BORABANDA on[protected] sl no[protected] after many complaints they have replaced compressor still it is not working reguested for replacement of new one as is it is under warrenty

Videocon Washing Machine — SPARE PARTS NOT AVAILABLE

baring of drum not available VNA50 HF. .not working last 7 months. Do the needful at the earliest.
RAJU MASTER
Manekkara
PANNIANOORE P.O

we are quite un happy with ur service of the same washing machine having with me .None of the dealers
o[censored]r products giving support to us i bought it from trichur fridge house at present the machine is not working.many times i contacted ur dealers in calicut no solution is made till these days .my model no is K5800 the dealers only interested in sales not in sales after service .please respond my number is
[protected] muraleedharan

Wrong name and address.

Please change my name and address. customer id:[protected] correct name-Ganvit Arvindbhai Manubhai correct address-Sarkari Sikshak Quators Lilod.At&Po:Lilod, Ta:Karjan, District:Vadodara-393105

Videocon Break Trai rule.

Videocon d2h break the rule of Trai. They dont provided to watch free to air channel for customer. if last date of recharge gone, then no channel is coming.

recharged with wrong customer ID of 94974300 instead of 91974300 please remit the amount of Rs.690.00

I have recharged with wrong customer ID of 94974300, but my original No.is 91974300 & my mobile No.is [protected], Hence I requet you to remit my amount or recharge my Cust.ID no.91974300.

in regard to your complaint, i totally agree because i am facing a similar problem from past 4 months, they have their customer care number which does it part by taking complaints & forwarding the same to the franchises, they are least bothered, the best answer they have is they say now the franchisee is changed because he was not giving a good service, I am put up in bangalore i have a problem with my videocon semi automatic washing machine till date the spin dry knob to the washer which changes has given way 4 times looks like it is made out of a very bad quality material ( sub standard quality).
my complaint number is BAN [protected] this is the 8th complaint number i think in 3 months time till date they have not rectified, nor they call & tell you the status if we call them & ask they ask for the complaint number & they say cooly that this complaint does not exist now because it is almost a week or fortnight now since you have lodged, so give another complaint now for further action.
See how our celeb's for a certain amount they endorse products & we will have to take pain.
if anyone by chance can paste this on Mr so called King Khan blog i will be really happy.

Videocon Complaints 19-4-09 ko naya FIRIJ LIYA THA BILL BHEJA HAI
PROPPERLY COOLING NAHI HO RAHI HAI
Aur Na Hi Freezer Me Ice Jam Rahi Hai.
MODEL NO S 091 DC
customer care @vgmail.in 21-4-09
complaints no.
del [protected] GAS CAM HAI
del [protected]
6-5-09 complaints
HARISH BABU
6137 BASTI HARPHOOL SINGH
NAWAB ROAD SADER THANA- NEAR POST OFFICE
DELHI 110006
PH.23682673
[protected]@core.nic.in
[protected]@vgmail.in
consumercomplaints.[protected]@gmail.com
[protected]@vgmail.in
[protected]@gmail.com
[protected]@core.nic.in

poor service
jaledi dekho

sub:complaint against taking 20% depreciation charge of my old refridgerator within warranty period

sir,
i have sent an letter to m/s, tek care india pvt ltd, 15km.stone, aurangabad-paithan road, village chitegaon, taluka paithan, aurangabad, pin-431105 (MH) on 25/03/2009 through madhur courier services awb no. 60916438 sent from bhilai (CG) and im please to say that i didn't got any response tomy letter kindly please rply towards this complaint which i have sent on 25/03/2009
i hope you will surely rply on my complaint.
your consumer,
G.D.Rao
L.I.G.-215, hudco, amdinagar
P.O bhilai west
distt.DURG 490009(C.G.)
ph.-[protected]

Electrolux - videocon — my Refrigaretor some times very less cooler than normal

dear sir

my refrigaretor mango series frost free model no.electrolux ref E310FF mango s steel 310L.

what we experience since 16 months of purchase is this some times even in freezer very less cooler ( 22o C )for two three days and again works finely this has happened several times but in summer only.

it seems that compressor works but for very less period.

my question is
1. what should be Temperature around fridge.
2. is that therostat problem

we have made complaned several times but no body respond ever.

now they are justified not to hear us since one year guarentee is over.

kindly suggest me.

abrar mohsin
0091 [protected]

respected sir,
My AC is not in working condition last 3 weeks .i complainted two times but no reply from your service center.second thing is they demanding service charges above than your text charges.Videocon company gave whole chart of charges.so how they demand?
a custoumer
Hudco place
delhi south

Sir,
I purches kenstar fridge Sr.No.[protected], model KRF 220AD From Shubham Traders Dhule on April 2006.with in six month there is no cooling, I complend to deler. @send fridge to service center. he repair it @charge me Rs.1200/ for filling gas. just after nine month there is no cooling effect. again I paid amount for gas filling @ transportion of fridge.
Now since last three months fridge was under repair, @ it at your service centre.After frequently inquary I meet Mr. Mule Service incharge, cell no [protected], but it is of no use, then I try to Mr. patil.head of service cell no [protected], Always switch off the cell, then to MR. Astikar head of cell when he was @ Dhule in last week for exibhition.
After trying all these person no body is responding or finding the solution for the complend. Such a irresponsible service is not expected .It is a very poor show of your administration.
EARLIEST NEEDFUL ACTION @ JUSTICE EXPECTED, IF SOME RESPONSIBLE PERSON RESCIVING THIS MAIL.

sir my kelvinator refrigerater cooling nahi kar raha hai sir mene complent ki thi

two manth ho gaya hai kuch bhi nahi hua koi sunta hi nahi complent no hai

Luc[protected] so plz solve this pro . thank you sir

my mo.no [protected], [protected], [protected], [protected], [protected]

[protected]@gmail.com

Sir,
I read an adversiment in paper about free Videocon service & 25% concession on original parts accordingly I hinformed on your phone no [protected] that the heater ( for defrosting) of my Electrolux refrigerator is not working & it chokes after 4to 5 days & works well after one days rest.
A service man came to my house on 5th April and confirmed that the heater was not working and it will have to be taken to workshop. The machiene was taken to workshop on 5th & returned on 6th April they charged Rs 4500/- (normal cost of Heater Rs 6000/ less 25%)Vide receipt No 17001 Dt 06/05/2010 of super Tech Engineers
To my surprise The machiene again choked after 5 days again complaint was lodged vide No LUD [protected]. Again Machiene was sent to workshop this time it was returned after 2 days & was assured that it will not give any trouble now, Again, it started choking after 5-6 days. I again lodged a complaint. A machnic came to my house who opened the machiene and informed me that heater is not working and the quality of heater is poor & is not original.
The fridge was again taken to workshop this time for 8 days but third time the problem again surfaced after 5 days.

A complaint was lodged on 29thMay No LUD[protected] and action is awaited.

Meanwhile I have paid Rs 750 as cartage charges for 3 times to & fro cartage.
They also do not have proper arrangements for repair of your branded products. Even the do not have trained manpower. Power cuts are very frequent in Ludhiana, they do not have any alternative arrangement. .

I request you to kindly intervene & ensure that your service centre uses only original parts. One goes to original manufecturers with high confidence.I am sure you will not let your service provider betray this confidence. .
. .Regards,
JASPAL SINGH
375 - L Model Town Ludhiana. Mobile No.[protected].

sir i am sheik abdullah
in tirupur tamil nadu
i like mnp so i am go to videocon office in tirupur branch on 16.2.2011 i give all profes.he told sim was activate in 10 days but tuday 4.3.2011 sim was not changed. so emeditly solve my problems my

Dear sir,
This is to bring to your kind notice that I purchased 1.6 ton Videocon A/C split on dt.17/5/07 and it was under 7 years warranty. At the time of purchase I was told that for every 6 months the servicing people will come and attend for the servicing upto the warranty period ends. But unfortunately, after installation only once your people attended for the said servicing and we do not know their contact nos.also for even contacting. When ever I try to contact to the dealer where we purchased, they will never lift their phones. This is the prevailing situation at Vizag for your A/C servicing. Kindly, advise to the concerned immediately for attending the servicing as we are in badly needed. pl see below for my contact no. Awaiting your early favourable reply. MY MOBILE NO.[protected]
regards,

I purchase one ton split A.C. serial no.8009715ID from Bansal Sales Corporation, LUDHIANA-8, Dated.[protected]. After three months there is problem of water leakage in indoor unit .I log my complaint to dealer where i purchase my a.c.on[protected] & register my complaint on Videocon customer care centre on[protected], Complaint No. LUD[protected].But till today nobody attend my complaint. My Mobile No. is[protected]

regard, s

These people are not responding properly to any of the consumer compliants.

I bought my AC from Nandilath G Mart Ernakulam 6 months back and now it is not working properly. The complaint No. is COC[protected]. Since last one week i am calling every day 3 to 4 times and the response is that will send their service engineer today. Till date they have not sent any one to clear the problem.

My mobile no. is [protected]

It’s really sad to hear that this dealer gained so many frustrated/cheated customers. May be – “This Dealer” has got some ties with Manufacturers to procure factory damaged items for fewer prices to there showrooms.

So enquire generally before buying a product with other dealers, friends……Also there are many small dealersagencies all over Kerala who can provide better customer /Product service but with out big offerdiscount & show offs.

DONOT GO BEHIND OFFERS / DISCOUNTS ALWAYZ.

i am krishna from kanchipuram.i purchase my ac from Mr. saravanan dealer of videocon from chennai (mobile number [protected] begin_of_the_skype_highlighting        &...⇄ ) problem is always water arriving from indoor system.so request to clear my problem ..my mobile number [protected]

Am also having bad experence with videocon A/c i given complients 4/5/2011 service person came and collected Rs350/ and told that another team will come & collect the a/c. Till date no responds from the service center and i called many time. But no responds. I dont know wat to do? A/c buyers please think of service and the go for any a/c. Service is the must.

I have purchased A split A/C of Videocon but gas leakage problem persist from the time of installation. I have register a complaint to customer service but a silly answer given by call centre staffs. Here nobody is taken care of customer grivances/problem.
My complaint no is IND[protected] for dt 22/05/2011 but as on date 25/05/2011 nobody have taken up my complaint.I have so many electrical/Electronics equipment of various company but the videocon company service is extremely poor.In future I never suggest anyone to purchase videocon product.