Videocon Industries Complaints & Reviews

Hi,

This is regards to complaint which was raised in the month of March and is still not resolved.

We had register a complaint of our Videocon Smart TV. The issue was that TV was getting restarted on its own. After registering a first complaint, a technician had visited our place and had mentioned the issue was with the motherboard and the costing for the motherboard was 4000. By next week we had confirmed the technician to replace the existing motherboard which Philips motherboard.
Another technician visited our place to fix the Philips motherboard. However he left the work halfway and said that he will be visiting tomorrow again as he forgot the remote control of Philips motherboard.

Since then we have been following up multiple times with the technician also have registered complain on the call centre multiple Times still no technician have come to fix the issue. Now the television which was in working condition is not working anymore as the technician left his job halfway.

I have attached copy of the receipt that I received from the technician on his first visit. We have been following up on this multiple Times and this time we're escalating the issue if no response then we will go ahead with the police complaint. We have contact number of both the technicians as well as they receive from vedant service.

Technician visited contact number -
Yogesh Mishra-[protected]
Rahul Mishra - [protected]

I had purchased a Videocon tv on 29/10/2016. In december 2019, i raised a complaint and on 29/12/2019, one of their representative visited my home and provided a job card and charged me Rs 900. Even after following up several times in past 16 months, TV is not repaired yet.

When enter mobile number on videocon d2h site for login, it says mobile number is not registered. But when enter customer id and request OTP The OTP didn't receive.

Dear sir/madam,
I'm a regular customer of Videocond2h having customer ID.47511825 Yesterday I requested to close my Mirror Account temporarily for 3 months and I was informed that Rs.25 will be deducted for the said purpose. But sorry to say that more than 200 rupees have been deducted which is not at all justified. I didn't get a solution after calling Customer Care Executive. Completely disappointed to this kind of service.
Hoping to get a quick response

I have D2H RF STB with RF remote. It's a bit of a surprise that when it was installed the service engineer just off the record told me that sometimes the STB loses its pairing with remote.

For last several months it worked fine. However since last few weeks, every few days the STB - RF Remote pairing is lost and I have to manually pair it up.

This is a lot of inconvenience as it suddenly after a few days randomly loses pairing.

I wanted to try master reset but the system is locked. All I can do it press the reset button on STB and pair it again.

Does D2H have any permanent solution to this issue? Is so please comment below and provide a solution.

I am trying to disconnect my D2H services, but not able to do so. The call center stated that I need to login to the website and do it. This is really ridiculous.

I have raised the complaint regarding my Videocon LED TV, It is under warranty.
After Engineer's visit on 15th Jan 2020, the Part is showing approved. But till now part has been dispatched.
I call every alternate day to know the revised status but revived the same answer from customer care that part has been approved and will be dispatched.

COMPLAINT ID - LP[protected], dated 8th Jan 2020.

My TV is not working for the past 476 days and it should be repaired on priority rather leaving it unattended for months.

Worst experience!

Could you please change my registered mobile number to another mobile number...
I lost my old Mobile number

My videocon AC are not working than mt nearby videocon agent for ageny contact than he is 1st tym problm solved and many party are chance for local than money are for customer full than my AC are not working and service center than he say am not working and not guarantee for AC is working or not soo please help for Videocon service center are very bad attitude and very bad service please contact me..

Dear sir,
I am rajeev from bareilly u.p
I have videocon marvel ecofresh small size refrigerator, Which is not cooling/working and a gas is being leaking from freezer...Plate.
So you are requested to kindly get it repair as soon as possible
My no. Is [protected]
Out of warranty product...

Hi, I was missed my mobile so I want to change my mobile number in my d2h account

Customer Id:[protected]
Previous Mobile number: [protected]

Want to Change: [protected]

I have registered multiple time for DND and also registered complaint at videocon d2h but still receiving calls from videocon d2h. daily 8-10 calls, con number[protected]

I am having trouble with my Videocon D2H box like "c14 :smart card not paired with box" and i called customer care they said they are processing something from there end and nothing happened, than they told me that Technician need to visit and charge 200 rupees. If they repeatedly do same thing with other customers like me, it's a big benefit for Videocon and every Indian who has Videocon they has to pay the amount and think how much amount will they earn. Please help us to stop such thing

I have recharged my connection after 3 months as exams of my kids were going on

This is for the second time it's happening and they are asking for 200/- again

This is a malpractice

Stop this

It's my account... And it should be leave to me whenever I want to recharge it...

They are doing with other customers also

Videocon d2h suffering on me to automatically activated channel without our knowledge. And my recharge dates reduced 30day to 20 days.
And we call customer care center inform remove that channel on our package request to end the call.again new channel activated our packages. Customer care services is very worst and cheated Service providers.
Kindly nobody purchase unworthy product and poor customer care services.

Dear Sir/Madam
I recharged my d2h account by Videocon D2h infinity app through Kotak Bank Net banking for which amount was debited from my bank account but wasn't credited to my d2h account. I tried contacting customer care but that wasn't of much help either.
please rectify my problem as soon as possible.

Regards

Jayesh

Dear Videocon d2h team,
It's really a shame I am a consumer of videocon d2h, the company only cheating with consumers, I was trying for complaint after recharge customer care asking for 200 Rs visit charges, why its not a duity of videocon to flawless service. If not then please stop the nuesense. If you are unable to provide balance if service not running those days then why company charges the service charge?

Hello sir my customer ID is 99579776 & my smart card number is [protected] can you please change my customer ID Brij lal to shrij lal & my registered telephone number is [protected].

Sir my washing machine complaint register in 1 January 2021 but meri complaint per koi Bhi janch nahi hui
Mujhe bahut pareshani ka samna karna pad raha hai per bahut ho chuka ya to meri washing machine ko return kiya jaye ya meri washing machine ko repair kiya jaye haram mai niyat aa rahi ho to vo bata do complaint ko aage bhi forward karunga Thank you Sir/Madam

Reference: LP[protected], LP[protected] dt. 07.03.21

With reference to the above want to tell that till date I have not received any response. Area Sales Manger says if parts are not available what can I do. Is this the way of after sales service of a company like Videocon. I am a very old customer of your company but sorry to say I am very disappointed this time. This way of working forced me to shift to other company for consumer durable.

Please see into it, if you can.

Anurag Vishnoi

The main complaint is about their service provider... Before buying their product they are saying that they will provide all the services... But after buying their product only we came to know their promises are like written in the water... They does not provide any services to tge customers...
I called to their dealer NO [protected] which is off very waste... They tell to a local utter waste service providers who come like uneducated people... I really writing this review that I fell that some body had theft ny money... They are using the duplicate products which doesnot work for even 1 month...