Videocon Industries Complaints & Reviews

Reference: LP[protected], LP[protected] dt. 07.03.21

With reference to the above want to tell that till date I have not received any response. Area Sales Manger says if parts are not available what can I do. Is this the way of after sales service of a company like Videocon. I am a very old customer of your company but sorry to say I am very disappointed this time. This way of working forced me to shift to other company for consumer durable.

Please see into it, if you can.

Anurag Vishnoi

The main complaint is about their service provider... Before buying their product they are saying that they will provide all the services... But after buying their product only we came to know their promises are like written in the water... They does not provide any services to tge customers...
I called to their dealer NO [protected] which is off very waste... They tell to a local utter waste service providers who come like uneducated people... I really writing this review that I fell that some body had theft ny money... They are using the duplicate products which doesnot work for even 1 month...

Hi,

Since i was unable to view my Hindi HD channels i called up the customer care to enquire about it and they informed my account balance was low due to which i recharged my D2h.

Next day morning the customer care called and updated that my new d2h box has a different box number and its one month subscription is free.

i enquired about the old recharge done for the old box and they informed since its a Google pay it cannot be reverted.

Please provide me with a valid reply.

Not able to view channel, for which I have paid

My custmer id is[protected]
Some by mistake at date 13/03/2021 amount 283 rs recharge done. My videocon d2h id in off .
So kindly request pls refund the amount in my account

I have raised an request regarding my LED panel in February and my part has also approved by company but already 1 year have passed and still not received that led panel.

When I call to customer care number, they always told me sir we will raise your request on urgent basis.

Kindly, help to resolve this issue.

Complaint Request mobile number- [protected]
Communication number- [protected]

We bought Videocon TV model: UHD VNB50 from the dealer "Bindra Radio & Elect. Corporation" Meerut and recently TV gone faulty and made complaints at Tollfree service center.

It's been 3-months that we made complaint at Videocon server center vide Ref no. LP[protected] on dt: 16 Dec 2020 towards faulty TV model: UHD VNB 50 and no proper response or rectification step carried by the company despite regular follow-ups and excuses given everyone stating that parts are unavailable with them and neither able to confirm any time lines nor given an standby support till they repair the faulty TV.

It's very pathetic condition to deal with Videocon, as NO responses are given.

I believe there should be some action against such companies for making surfer the consumers.

Is there anyway we can get support to have TV repair or replace by Videocon?

Regards
Sandeep Singh, Meerut
[protected]

Hi I have purchased a Videocon television on October 2015 from Surya Electronics Chakan, Pune with a warranty of 5 years since April 2020 it is not working I have lodged a complaint but till now no response please help

Videocon D2H — Wrong account get credited for recharge
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Dear Team,

I want to inform you that while recharging through GOOGLE PAY APP for my monthly 347 Rs. MONTHLY RECHARGE OF GOLD PACK I have recharge wrongly Customer ID[[protected]](GRACY COELHO ) instead of a Correct Customer ID.[[protected]]. Both are my account but[protected] is my older ID and [[protected]] is the newer account ID with register [[protected]] Mobile number. So I immediately called Videocon d2h customer care and as confirmed with your customer care no [protected] it is wrongly credited into my another account. I request you to kindly give credit/transfer of amount Rs. 347- in my account[[protected]] immediately.

Find enclosed the screenshot of my both Videocon D2H id and transaction for your ready reference:

Additional information about my recharge transaction:

MY CUSTOMER ID:[[protected]]
Customer Name: LILADHAR JADHV
Transaction Amount: Rs.347/-

Recharge is done through GOOGLE PAY

Details of my bank a/c.

NAME OF THE: IDFCFIRST BANK
Bank account no- [[protected]]
TRANSACTION ID : UPI/MOB/[protected]/UPI
Recharge amount- 347 Rs
Date and time- 26 Feb 2021 07:54 PM
Recharge mode- through GOOGLE PAY mobile no. [+[protected] with GOOGLE PAY UPI ID : UPI/MOB/[protected]/UPI

Hi,

I have recharged my d2h account[protected] with Rs.329 on 20 Feb 2021 via
D2H Infinity app. The money is deducted from my account but the account
information is not updated in the account and the recharge is not completed.
I was told that the money will be reverted or credited to my D2H account within 13 hours of the transaction but it has already been 48 hours. I have neither received the refund, nor the recharge is successful.

Its so disgusting to here about videocon that company not proving after sale service even after long wait (230+ days). Complain was closed automatically and reopen again to hind its failures. No one is ready to support customer and followup too. I am just wasting my time in follow up with you.
Customer care by company are so fake to give solution.
Product - Washing machine
Cont. - [protected]

I have complaint for my videocon ac last month, engineer visited my place and told problem in outside PCB. I asked him to repair but till date it was not repaired even I asked him to replace the part but he told it is not available.

I am regularly calling the service center tekcare for the solution but they are not taking any action .

I request to take action ASAP
[protected]

Hello there,
Date of incident:- 2nd September 2020

I had complained in the company for the replacement of In-warranty TV Panel on 2nd September 2020 and company approved the panel replacement request on 17th September 2020. Since then I am following up with the company's customer care regarding the panel but till now I had not received the panel. Customer care executive use to say every time that part had been approved by the company but not dispatched from the warehouse.

I want the TV panel from the company

Invoice copy is attached

Name :- Saurabh Jhanjhari
Mob:- [protected]
Product:- Videocon LED VJU 32HH
Serial No. SH[protected]
Warranty expiry:[protected]
Date of panel request:[protected]

My fridge had broken down and the technician from Videocon said I would need a new compressor. As the fridge was under warranty, the new compressor was ordered free of charge in December, 2020.

But till now I have not heard a single response from the Videocon team and no compressor has arrived. Fridge being an essential appliance is a lot of trouble when we not working. I have to pay extra in many other ways as my fridge is down. Every time I call customer service, I’m been told that they will escalate the issue but nothing has been done yet.

I will be waiting for 7 more days from now. If no resolution is provided, I will go ahead and make an actual consumer court complaint.

This is a general comment feedback and concern. I have some specific feedback to Videocon D2H. Recently I needed some service and I had my own point of view and argument on the decision.
Policies – They blindly go by the policies without understanding special use cases or exceptions.
Difficult cases – When a case is bit difficult and not usual or fitting into the policy they simply skip their responsibilities. It feels like they are stalkers. I had to escalate 3 times and each time re-iterate my point of view and situation.
They just say they will call back but they never do so. You have to follow up again and again
Their customer care front ending representatives feel like they are lethargic, laid-back and non-responsive. They do not understand your point and just give scripted or useless responses. You really get irritated after interacting with them.
When you want to transfer the call to floor manager, they put you on hold and fool you saying that managers are busy and try to disconnect.
Overall poor professionalism and lack of commitment.

Hello
I had registered for Tv display repair unavailability of technician for TV repair
From 27June 2020 till now It has been 6 months none of any technicians visited or given any reply from company customer care and nobody visited or given satisfactory response and my issue is not resolved.
At the same time dealer from which I purchased the product is also not replying and giving excuses .
Secondly, the third party 24/7 around service job allocated the technician but he never visited.
So I am in very stressful situation and please help me to get this issue resolved as soon as possible
Go through attachments you will get the supporting documents.kindly check from your end why this has happened.
Main important thing In This is product is under warranty period when raised complaint.

Pls note we had bought a video tv, and its display went off before its warranty period, the service provider said that they would be replacing the television, it has been a year now, and no one is reverting on the complain.

We have done several followup they told us that we will hhave to pay 30% of the invoice value for replacement of the product which is in warranty, we even agreed for it, but still the company is not getting the tv replaced.

My complain details as below
complain no. - [protected]VCLE0003
complain date - 12-March-20
Tv model - UHDTVVNV43Q549SA

My home theatre remote was completely not working.Can any one please tell what to do to use my home theatre.we need a replacement for our remote.

My Videocon D2h stb is set to operate at a resolution of 1080. My TV is also full hd supporting 1080 resolution.
Yet many a times the stb falls back to 720 resolution which is very annoying.

I have to manually set it back to 1080.
I contacted d2h support but after they checked the issue, they blindly blamed it on my tv and left.
All d2h prospective customers beware of this issue with d2h stb.
You might not get 1080 resolution from the stb. there's no way to lock the resolution in settings. It freely sets it back to 720.

Dear sir,
My Customer Id is[protected] I have recharge with 12 month pack of Rs.3256 on 24/12/2020, payment is deducted from bank But did not credit in my d2h account,

I want to resolve this issue

Please Help with this issue