Videocon Industries Complaints & Reviews

I had registered a complaint to videocon customer care [protected] on 18 july, 2020. The technician visited and confirmed that the compressor was faulty. A request for compressor was raised which was approved on 24 july, 2020. It has been 60 days but the company has not yet dispatched the compressor. The customer care is not providing any information, just saying that we are sending an email over and over again. I am quite frustrated. I bought the ac because it had a compressor warranty of 5 years. The compressor is under warranty and the company is just delaying the dispatch.

Dish complaint. Channel not available

Description:
I have purchased videocon tv 50 inches tv from pai electronics, marathahalli, bengaluru.

This tv has 3 years warranty, within 2years the half of the tv screen become blurred and blackish.

Complaint id raised: lp[protected]
Date complaint raised: on 1st aug 2019.

Even after a year the complaint is not resolved, so many times called customer care, no proper response.

Now the tv itself is not turning. If videcon can't do the product service.. Why they need to sell the products..

Please replace the tv which i purchased.

I have recharged the account but it only shows insufficient balance screen.
Even it shows that there is balance in my account but then also it shows insufficient balance. My d2h id is[protected].

We did recharge through PayTm but what happened is by mistakenly we selected wrong account!

Please help us

Registered Mobile Number: [protected]

Our account number: 87765627
Recharged Account (Mistakenly):[protected]

Operator Reference Number: AREC66498862
Date & Time:[protected]

I am attaching a screen shot photo of PayTm page stating successful recharge!

I have recharged 300 rupees videocon d2h on 17th august 2020 but it was failed but amount not refunded till date, please refund my amount as soon as possible.

Thanking you

My D2H went on complaint on 22 of August 2020 .As a result I complained to Videocon customer care .The executive called me, But didn’t service the D2H and closed the complaint as completed without servicing .Hence I called customer care, They said they are helpless as they can’t open closed complaint, D2H no[protected], Mobile : [protected]

Hi team,
This is in reference to one product which i have purchased on 12/06/2017 from Vijay Sales having branch at Kalyan. It was a 43" led tv.
I have registered a complaint[protected] for display of my videocon customer care and techician also visited and i paid the fees 2400 rupess.
My complaint is not yet resolved. Now customer care is saying that part is approved from june 2020 but i have not received the same. The part (Pannel) is not available and there is a depreciation policy for replacement. My question is that if the company is providing 3 years of warranty, then why are the parts not available within that period? If the parts are available, why is it taking so long to replace it? And if the solution is to replace the tv, then why should consumer bear an additional cost or depreciation cost for that?

Hope you understand that videocon led tv is in warranty period, so please don't force me to go to consumer court and take action against you.
Lets close this on a good note by providing the service within 7 days.

Immediate action will be highly appreciated.
Thanks
Sagar Soni

Hi Team,

I have purchased 98cm LED TV on 09/07/2017 and have 3 years warranty on this product. I have faced led screen issue and raised complained (complained number is Lp[protected] in mid of feb 2020. Then one engineer visit to see it. He is agree to screen issue and taken some pics to replace defected parts. He will charge 507 Rs for visiting. After some days called[protected] to know status about that and got response "Team is working to resolved issue". After some days received sms that says "your complain is cancelled" so again called[protected] to know about it. Customer support executive said "you that your complaint has been cancelled due to Customer not reachable / Phone not picking / Wrong Number". This is invalid reason because of my contact number is always active. Customer support executive suggested me to raised new complaint to resolve it and he raised new complaint(Lp[protected]. again same procedure happened and finally status of my complaint is "you that your complaint has been cancelled due to Customer not reachable / Phone not picking / Wrong Number" and requested to raise again new complaint.
Finally conclusion is that "They don't want to resolved customer issue just doing timepass with customer"

I have below point to answer from support team.

1. Same registered number I have communicated any times with your team members (through call, WhatsApp) . So why they cancelled due to reason "you that your complaint has been cancelled due to Customer not reachable / Phone not picking / Wrong Number"
2. In-case if number is not reachable then who will give you rights to cancelled complain.
3. Suppose is customer don't have contact number then your service will not provided? (It is mandatory to have every Indian people have contact number. Is this define in any Indian law).
4. In-case contact number not reachable then your team member tried to reach at registered address or sent mail or sent sms before cancelled complaint.

Thanks
Deepak Tiwari

After switching my television after many months an error e30-4:validating smart card is occurring again and again, please help me out of this issue.

I have purchased lcd of videocon in 2010 and as a part of videocon paisa vasool 2010 offer, i have received a voucher no. 37572 of rs. 13000
As per requirement, i have sent the original voucher & a copy of pan card at following address vide awb no [protected] (Tracon courier). It has reached the destination on[protected]:

Office address:- bmo dept,
Videocon industries ltd,
14 km stone, aurangabad-paithan road,
Village chitegaon, tq: paithan
Dist: aurangabad 431105

Contact no –[protected]
+91-[protected]

Its more than 3 years of my repeated reminders, i have not received my money back. I have made more than 20 reminders and above provided phone numbers are also not working. Kindly send give my money back (With interest), other wise i will go to consumer court and even to pmo office

I want to informed you that while recharging through PHONE PAY website for my MONTHLY RECHAGED OF D2H I instead of Customer ID.[protected]. So I immediately called Videocon d2h customer care and as confirmed with your customer care no [protected] it is wrongly credited in to someone else account Mr. Saini. I request you to kindly give credit of amount Rs. 8767/- in my account immediately.

Find enclosed the screen shot of my transaction for your ready reference:

Additional information of my annual recharge transaction:

MY CUSTOMER ID:[protected]
Customer Name: SACHIN
Transaction Amount: Rs. 8767/-

PLZ SOLVED TO ASAP
Attachments

I have recharged Videocon d2h with 376 rupees which I've been recharging same from 3 months ... But I've facing many isssues with this
Yesterday same recharge was done which was having expiry at September 13... But all of sudden it's changed to September 5 and balance in account got deducted to 310
I tried contacting customer care but i didn't really understood their language... Tried calling many times but same way i spoke some other kind of language
This all is becoming huge mess... Worst service ever

Hi team,
This is in reference to one product which i have purchased on 30/06/2017 from taori marketing having branch at nagpur. It was a 55" led tv.
I have registered a complaint july 2019 for display of my videocon customer care and techician also visited and i paid the fees 900 rupess.
My complaint was resolved that time. There were black patches visible on the screen. But then it seems that after 15 days of repair same problem occured. Then i complained nex time but after some time they closed te complain without informing me. Then i complain on 21 march 2020 id - lp[protected]. Now customer care is saying that part is approved from june 2020 but i have not received the same. The part (Pannel) is not available and there is a depreciation policy for replacement. My question is that if the company is providing 3 years of warranty, then why are the parts not available within that period? If the parts are available, why is it taking so long to replace it? And if the solution is to replace the tv, then why should consumer bear an additional cost or depreciation cost for that?

Hope you understand that videocon led tv is in warranty period, so please don't force me to go to consumer court and take action against you.
Lets close this on a good note by providing the service within 7 days.

Immediate action will be highly appreciated.
Thanks
Kunal

Antina nd set of box are given but still remote are not given by agent... He says their is remote problem nd not start connection still.. So plz provide us remote as well as agent...
Thank you

Respected sir/Mam
I registered my complaint on 18 July 2020 but there is technician has came on 22 July 2020 to my house to repair my videocon A.C. and there he found a fault in it .
I have called so many time but they only reply that your AC part is not dispatched yet. It has been more than 15 days for my AC Complaint. But my AC is not recovered yet. I have already mailed, but no reply. My AC warranty expires in 06 August. The part of my AC is still not dispatched. I resquest that my AC can be repaired. We live on the top floor and we are facing a lot of trouble due to the heat. Technician should be sent as soon as possible to fix my AC or new AC will be inserted.

It has been about 322 days since the technician arrived, but the TV is not yet made. Also took a service charge of ₹ 596 and now I call customer care and say that your TV will be made soon. It has been about 300 days after doing this, but if I call for 1 month now, everyone talks differently. It is said that your TV will be made in 24 days. Will be made in 24 hours. Somebody is saying, tomorrow will be made. Everyone is lying by speaking with money. Called today, it is saying that your TV will not be made because the goods have not been dispatched.

Registered complaint about LED 43 inch TV ON 6th June & paid rs 500 as fee for checking tv fault .service engineer closed the complaint by mistake as i was informed by service centre on 20th June. Again made a complaint on 20 th june .service engineer told for replacement of backlight. the tv is still in warrantee under ongoing 5 years warrantee plan. As informed by customer service representative that faulty part has been approved by their admin department on 25th june for replacement with a new one at free cost. After making several calls to the service centre even today the reply remains the same that the part is approved but when will they replace only god knows even after all this while. Still waiting.MY COMPLAINT ID IS: LP[protected]. If you are unable to repair your faulty tv plz stop selling any products .

He technician from videocone came and said the TV check, said motherboard has deteriorated 596 rupees videocone ka technician aaya aur tv check kya, kaha motherboard kharab ho gaya hai 596 rupya liya aur chala gaya ab 315 din ho gaya abhi tak tv nahi bana, costumer care ko call karo to kehta hai ki apka part abhi dispatche nahi hua warehouse se, jald hi aapka tv ban jayega

Respected sir, i puchased the phone on 22.05.2020 and the phone is not working properly. Audio is zero. The charger is not charging the phone. Every time for every 15 minutes there is a message that the battery is heated and it gets switch off every now and then. I am very much upset with the mobile bought. All my expectation went zero.
I purchased the mobile for 4499 rupees. And for every two days i am visiting the shop for the query about the customer care of videocon mobile
I want a refund for the product bought and the confidence about the company went down as i have d2h now, refrigerator earlier which worked very nicely but the mobile simply smashed my thoughts. I will be thank ful if you could give me the responds at the earliest

Thank you