Vijay Sales Complaints & Reviews

When I purchased the Philips TV in question in 2017 January, I was informed that the product has 10 years warranty. On the Vijay Sales app it is showing as product Out of Warranty. The TV has got horizontal black lines and the backlight for left half of TV works sometimes and doesn't work sometimes. Today the whole screen went Pink and resolution of TV was 1279x0. Kindly help and resolve this issue. Images of Invoice and TV attached.

I have marked a complaint since 15 th oct my fridge is not working no cooling till nw my problem is not solved... Im very helpless have a small baby all food got spoilt have been to vashi branch too.. need help

My Vise Tv model - VKT43U501, facing issue in the TV screen.
Its showing horizontal black lines on top of the screen

I raja devendra nayak consumer of vijay sales andheri branch. On 10th of july 2019 I have bought skyworth LED tv worth rupees 8473 from vijay sales andheri branch. On 7th of september 2020 my TV set stopped working and from then I have raised a complaint about the same in the branch. From that day onwards I have followed up with them and the technician is just visiting home and not resolving the issue. yesterday he came and brought the wrong part of a Tv and told me that this is not a part to be installed.They are just making me fool from last one month.
I request the person who is concerned with this case to resolve this issue as soon as possible.
Please find an attachment to the bill.

I bought a vise tv by vijay sales on 8 aug 2020
After 1 month it has been out of ordered i visited the showroom they said service executive would visit my home they visited but did take any action they said it's out of ordered and did not say anything left from my home even i have send the mail on there customer mail i'd they not respond me that is really # services i just wanna change this tv

I request you kindly help me in this problem

My mobile no
[protected]
Registered no on bill [protected]

Been complaining since the first day of receipt of the refrigerator, neither any installation done, nor any person has visited us for attending to the numerous complaints done over the phone and by email.

I had purchased a HP make desktop from Vijay Sales, Kharghar on 08.09.2020. The desktop was not working and the complaint raised with HP on 12.09.2020 Via Ref.No.[protected].
Mr. Vishal Gaikwad (Mob.No. [protected]) for HP had confirmed on 28.09.2020 that he has initiative process for replacement of Desktop with a new one.
Mr. Akki Durgum ( Mob.No. [protected]) was co ordinating from Vijay sales. He has informed me that the replacement Desktop has arrived in showroom but they are waiting for HP person to seal the faulty one.

Purchased skyworth smart tv from vijay sales and it is still in warranty period. But since last 2 months tv is completely dead and vijay sales is not taking any responsibility about it. Neither skyworth company is giving us our replacement. Pathetic services. Totally useless.

Ek dam kharab company hai naya hi liya open karne k ek din me hi ek part nikl gaya aisa kaisa fitting krte he coustmer ko lootne ka kam krte he khali koi achiii service ni he aj k bad kisiko ni bolugi idhr se kuch lene

Hi,
I, mrs. S kala nathan have purchased a videocon uhd led from vijay sales on 16th june 2017 within a year there was a problem of display and at that point of time when we called vijay sales, they had given third party contact number stating that videocon company got shut down. So we tried contacting third party vendor & the solution what we got is that they repaired the display of tv. Even after denying that we want replacement as it is under-warranty, but we still got the repaired tv after 4 months.
Now again after 2 years, the same issue occurred - display issue & now again when we contacted vijay sales-care they gave third party vendor number & when we called that number, the person visited after 2 weeks & taken 650 rs/- & informed that he will update us on the display but then after this person didn't answered our call. Now this time again when we visited vijay sales at thane branch (Teen hath naka) the solution given by the employee is so illogical. He is expecting us to pay more[protected] for the new tv & they called this offer as an exchange offer.
Please find below my conversation between vijay sales team.
Conversation1 - vs - care team (Thane teen hath naka). Employee name - nikat. As per her she provided the third party vendor details & informed that they will help us in repairing our tv.
Conversation 2- third party vendor - prasad (Mob:- [protected])- he visited our place & informed that its a display problem & it will be replaced as it is under warranty. He asked for a service charge of 1250, however he said to give 650 first & remaining he will take after repairing. After a week, when there was no response from anyone then we called him but this person did not answer our call even a single time.
Conversation 3 - we called vijay sales team again to check the status, as the third party vendor was not answering our call. Then vs care team (Employee - nikat) gave technician head number mr. Narayan tamhankar (Mob:-[protected]), event this person did not answered our call not even a single time.
Conversation 4:- we visited vijay sales (Thane - teen hath naka) on sunday i. E 20th sep, and spoke to vs care team (Employee - manoj), this person didn't even understood our issue & instead he was saying why did we purchased this model. After our argument with him, he redirected us to on floor manager (Mr. Prem). We spoke to mr. Prem & informed him about our issue, he told he will write this query to head office & will call us back on monday i. E 21st sep, but we didn't get any call from his side.
Conversation 5:- now today when we called on his number, vs care team (Employee - manoj) same employee answered our call & informed he is not reporting from the last 2 days & told to meet manish (Designation-sales executive). When we spoke to manish he was giving us an offer where we have to pay[protected] to buy a new tv. Now i am not understanding here when we already spoke to mr. Prem who was floor manager then why our case was redirected to the sales executive again. the sales executive (Manish) was not ready to understand our problem, he just wanted us to spend more money.
I am not sure whether you guys will read my entire conversation or not, however this is really a pathetic service & illogical team hired by vijay sales. No one is interested in listening to our issue, but yes ready to sell the new product.
Is this what after sales service provide by vijay sales.
My previous complaint number : mum[protected].
Attaching my invoice & repairing document for your reference.

In last 3 months 2 times vise led tv defected. Worst product ever seen. Delayed in service

1. Complaint no.[protected] issued by vijay sales, gurgaon on 29aug20 for our bosch dryer.
2. We have a 3year extended warranty from vijay sales but they are not responding.
3. The inaction by vijay sales is giving a bad name to bosch besides causing us inconvenience and harassment.

This is to inform you that i had purchased vise led tv 43” on 8th june, 2019 from thane vijay sale gb road branch.
On 17th august, 2020 i made a complaint that my tv screen is not working and your mechanic came on 24th august 2020, checked the tv and told me it was having a panel issue.
On 29th august 2020 my tv was picked up by your people for repair. I called your customer care and they told me it will take 8 to 10 days to fix the problem.

Almost 23 days over from the date when i had made a complaint. This is a pathetic customer service i've seen in my life, very bad after sales service.
Today i called your customer care, they were telling me more 15 days it will take because panel is not available. It is your in house product and you don’t have the panel in stock, and to arrange it takes 30 days, such a worst service.

You don't have courtesy to reply the email. Horrible customer service.

Third time we directly went to the store on 10th sept 2020 at gb road thane store, they told we will get our tv today on 14th september 2020, we didn't received any call from your end. We are calling from our side but no one is picking up the phone.

Almost 30 days over from date when i had made complaint.

Give me my cash back

Harassing customer is not good.

Robin louis

My carrier ac which i bought from vijay sales is not working, i have also taken then extended warranty but the resolve is taking forever it took 7 days after launching the complaint the guy to visit (Even after changing the slot time: 5 times) and now they are asking for another 5 days for pickup of ac.
Worst service ever.

Your sales representative told installation will take place within day but till date no installation take place

I bought a liebherr dr 2240-20 red refrigerator from vijay sales, santacruz branch during the diwali sales on 29 oct 2019. The service staff highlighted that this was a german brand and the fridge has awesome features and is a great energy saving product. What they forgot to mention is that it requires defrosting every 3 days and cleaning up of the back tray every 3 days when the water collects there.

No demo staff came to...

Hi,

I have purchase metz tv on dated 2nd jan 2020 (Metz uhd led m50g2) in your located address plot no 312 tps no 1 leela mahadev complex, panvel.

My metz tv showing black screen last 6 days and i have already raised complaint against in your office dated 4th september 2020 but no technician person visit my home address mentioned as per below address. I have inform you that my metz tv in warranty.

Request to you please send technician at earliest.

Regards,
Gajanan potdukhe
[protected]
[protected]

While connecting anything (Set top box, laptop, etc) to hdmi port, (Vise, led, hdmi, usb, etc) logo comes in every 15 seconds. Please tell me what's wrong and how to vanish this logo, it's very frustating.

Hi,
I have purchased elica cook top
It is 3 burner set. Right side burner was not working with automatic ignition from day one. it is taking more attempt than others 2. That time installation engineer suggest to wait for 2 days also told that it will be satteled automatically but it did not.
Again I raised complaint the engineer came and adjusted the electrode. It worked for 2 days again it went down.
On 26th I raised the complaints to elica. Engineer Raman came on 28th and no solution could provide.
He said that his supervisor will visit and see. His supervisor Mr. Sanjay Kumar visited the place on 1st September 2020 and did some adjustments. Also he broke the gas burner for the adjustment without letting me know.
After his leave I checked and found the broken part. I called him and he casualty said it is ok.
My question is that why this process required? Why did he do without my consent? I strongly object this.
I have brand new product facing issue from day one. I don't want in such a way.
I need replacement.

Product name - Elica cooktop HOB FLEXI HCT 375 DX LOTUS BK.
Owner name -Deepti Narayan
Date of purchase - 19/08/2020
Contact - [protected]

Refer sale invoice no. Tas-a-511955dtd 31/08/2020 for the purchase of samsung tv qled qa49q60r. Sl no:tab002, 07903mem400161.
The package is opened and not intact. It is used item. Selling the item as new one. But received used item.