[Resolved]  Viveks India — ac service was not done properly for my daikin ac

Address:Chennai, Tamil Nadu, 600064

I have booked an appointment for my Daikin AC's rolling fan was broken. The service person came on 15 th December 2017 and he struggled to take it out.he spent 2 hours, finally he said, AC motor also got struck(he had broken), so we need to change both it will cost around Rs. 3000, but after couple of days, i have got call from customer care by saying that it will cost around Rs.6500, and when i ask for the warranty they said 30 days.
i have asked them i am paying Rs. 6500, but if i get problem on 31st day what should i do.? No answer for some time.Finally they replied that will definitely do the free till 45 days. They have done the fittings on 21st December 2017

On 33rd day i have got Heavy noise from the AC. when i call the customer care they are saying i should pay the money, and no proper response for my question.

I feel very bad. Due to the trust only we are having service appointment with Home Serve. But now how can i believe that the new product they replaced is original?

Expecting proper help.
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Aug 6, 2021
Complaint marked as Resolved 
Viveks India customer support has been notified about the posted complaint.
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Dear Customer(gvraman),

We sincerely regret the inconvenience you have faced. Please share your complaint/contact number, complete site address so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on :[protected]
We regret the inconvenience caused. Please share your Billing details or complaint ID at customercare.[protected]@viveks.com We will get back to you at the earliest.
Dear Customer(gvraman),

We are still awaiting your response. Please share your complaint/contact number, complete site address so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on :[protected]
Dear Customer(gvraman),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on :[protected]

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