[Resolved] Viveks India — ac service was not done properly for my daikin ac | |||
I have booked an appointment for my Daikin AC's rolling fan was broken. The service person came on 15 th December 2017 and he struggled to take it out.he spent 2 hours, finally he said, AC motor also got struck(he had broken), so we need to change both it will cost around Rs. 3000, but after couple of days, i have got call from customer care by saying that it will cost around Rs.6500, and when i ask for the warranty they said 30 days. i have asked them i am paying Rs. 6500, but if i get problem on 31st day what should i do.? No answer for some time.Finally they replied that will definitely do the free till 45 days. They have done the fittings on 21st December 2017 On 33rd day i have got Heavy noise from the AC. when i call the customer care they are saying i should pay the money, and no proper response for my question. I feel very bad. Due to the trust only we are having service appointment with Home Serve. But now how can i believe that the new product they replaced is original? Expecting proper help. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Viveks India customer support has been notified about the posted complaint. | |||
4 Comments | |||
Comments
Dear Customer(gvraman),
We are still awaiting your response. Please share your complaint/contact number, complete site address so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.
Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on :[protected]
We are still awaiting your response. Please share your complaint/contact number, complete site address so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.
Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on :[protected]
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+91 44 4213 1616 [Customer Care]
150, (New 68), 2nd Floor, Luz Church Road, Mylapore, Chennai, Tamil Nadu, India - 600004
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We sincerely regret the inconvenience you have faced. Please share your complaint/contact number, complete site address so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.
Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on :[protected]