[Resolved] Viveks India — Microwave convection oven unsatisfactory job

Deepa Senthil

from Delhi, Delhi

Address:

Vivek home serve, Mylapore

I gave my samsung microwave convection oven for repair..they kept it for two months and when they finally brought it the turntable was not working properly..they took it back again and repaired and brought it..the next day when I used convection preheat mode it started smoking badly and lights started flickering and if I hadn't switched it off in right time it would have caught fire endangering our lives and property..very incompetent and irresponsible service..and I ve been trying to call.. nobody picks up the phone

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Aug 5, 2021

Complaint marked as Resolved

Viveks India customer support has been notified about the posted complaint.

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Comments

Nash0408

from Powai, Maharashtra

I recommend you not to buy from Viveks again. Disgusting sales and service.

Viveks India Customer Care

from Chennai, Tamil Nadu

Verified Support

Dear Sir/Madam,

Thanks for writing to Viveks.

I truly apologize for what has happened to you.

Pls call our toll free number[protected] for any assistance in future so that to serve you in better way.

pls share your mobile number to call and get clarification.

We are here to assist you always.

Viveks India Customer Care

from Chennai, Tamil Nadu

Verified Support

Dear Madam,

I truly apologize for what has happened to you.

Regret the inconvenience caused.

Pls share your mobile number and at which branch you purchase the product and to which service center you contacted, to do the needful to you.

We are here to always assist you better.

Thanks and Regards
Shanthi K S
[protected]
[protected]@viveks.com