Vivo Mobile India Complaints & Reviews

Fake flash sale making fool of people. I had successfully added mobile on my cart
And i was on my way to checkout but at that tym suddendy they sign outed my account i had made a vedio if that for proof and when i want to resign in i couldnt after sale is over they make me to sign in and now i have a product in my cart but at higher price. This happen to me all the tym and to my friend also.

Vivo 'freedom carnival' which happened from august 7 - august 9, 2018 with flash sales @ 12pm these three days, promising very low prices for their flagship phones vivo vex & vivo v9 along with other accessories was found to be very misleading and somewhat fishy.

On the first day of the "flash sale", i. E, august 7, the website stopped responding and the products were shown as "out of stock" in a mere 30 seconds after the sale period went live.

On the second day, i. E, august 8, same problem as before. The website stopped responding and the sale was almost instantaneously over.

On the third & final day of the "freedom carnival", the sale period was a tad bigger, lasting for over 15 minutes but, the checkout option was not working and the sign-in option which was somehow mandatory to finalize the order stopped responding and showed error messages like before. I tried it on multiple platforms and browsers thinking the issue may have been on my side but the result was all too similar to arrive at that conclusion.

In summary,
The "freedom carnival" flash sale was a complete bogus and not only that, i think it is a disrespect to india's freedom as they used such a respectful and honorable period in india's history to promote their own company with such fraudulent practices.

Side note,
I'm not the only one complaining about this and i'm sure many people would not come here to complain about it so i've attached a link to the company's official twitter account as hundreds of people have voiced their concerns over there.

Link: https://twitter.com/Vivo_India?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Ea...⇄

This flash deal is just for misleading people and nothing else. After clicking at right time for the deal not able to sign in for long time and after sign in its shows the price 44990 in the cart for the vivo nex mobile. Its ridiculous. If this issue is not solved i had no choice to bring it into notice to the indian government.

Regards
Nilikash pradhan
[protected]

They are making fool of indian people by using the name of independence. If they don't want to give their phones at low price then why they making such fake advertisements for publicity? I have placed my oder on exact right time but i dont know how suddenly my id was logged out but then this page showed me that ur order is placed, but the amount original amount not the special amount for today. They should have to give me that phone in their discounted price and i[censored] think this is a fake screenshot then you have to think that this phone is not available before and after that sale and it was out of stock so i can not buy that before and after the sale. So now please reply me with solution... And if they are making emotionally fool of indian people by using name of independence of 72 years, then i promise i will never use any of your product in my life time.

The sale is a eyeewash. With item added in cart, the following happen
1) keeps repeatedly saying operation failed.
When go to cart the purchase button does not work.
2) logs out and cannot log in again
3) login shows has invalid
4) even after reseting the password it does not allow to login

The company is making joke of the customer and trying to cheat and waste time of all and making fool to just increase and market there phone.

I wanted your answer on this or matter will be escalated

Vivo freedom sale has been wrong in many ways and can be called a fraud to lure in audience for free publicity. A common response from them can be that many people did get the phones but it can be there own people so there is no solid proof of not being a fraud. Vivo also have a really bad website and server problems, a common excuse can be server load during the sale, but the likes of amazon and flipkart don't go through such server problems, why is that so?

It's pretty obvious using server problems as an excuse for able to buy a mobile phone at 96% discount is a sham. A company that make overpriced smartphones can really offer a decent service, no they can't it's just about fooling customers. This was just a move to gather publicity when other companies such as oneplus are giving out value for money products and good service and not lying like vivo.

I have recorded how they are scamming. It's already stated by vivo itself in there term and conditions once you have the product in your cart you have to complete the purchase within 10 min.

This is how they scammed me they didnt let me purchase the smart phone, as soon as i press purchase it shows me page in unavailable, now isn't this a scam?

The fact that i was able to my cart with the smart phone in it it should automatically mean i am now entitled to purchase the smartphone and there should be no problem here because the server only got load when a lot of people where on the same page that was the one where you see the smartphone after that its just first come first serve and there should be no server lag or anything, but i still got such an error.

Now this makes me question vivo's credibility, i should have been able to purchase the smartphone there and i would have had good words for them if they actually gave me proof of there loyalty to the people but this just shows it's all a sham now i can only say if vivo is truly a real deal if they compensate me for this error, because as they stated first come first serve they didn't fulfill that they can say it was a server issue but that shouldn't be an excuse for the inconvenience it caused me and they should be held liable.

They are also a liar a proof for that

https://www.consumercomplaints.in/vivo-mobile-india-vivo-independence-fraud-sale...⇄

This person here also submitted a complain with same issue and this is how vivo replied to it:

Hi, sorry for the inconvenience caused. The reported issue is resolved now. Please tune on our e-store website, offer is still valid for 1 more day.

This was posted on 8th of august, today is 9th of august and nope the issue is not resolved. This is straight up lying and because i have a video proof of same issue it proves they are just liars and should be held accountable and should be sued for this straight up fraud they are doing in name of out freedom day, a bunch of corporate liars.

Another video proof is here
https://www.youtube.com/watch?v=gZJ7F2B9Boo

Another customer who recorded the whole problem which was said to be fixed but wasn't.
And this video is publish today.

Vivo announced 3 days of flash sale for vivo nex mobile.. So many members have tried to buy that mobile.. But no one can't buy this mobile... Because this is not a flash sale. It is a fake sale and their company promotion strategy and getting our datas from us.. All people are betrayed for this flash sale including me also.. Kindly take action.. Thankyou

The sale is a eyeewash. With item added in cart, the following happen
1) keeps repeatedly saying operation failed.
When go to cart the purchase button does not work.
2) logs out and cannot log in again
3) cart shows item but when you try to place order says error in page.

The company is making ajoke of the customer and trying to hype the marketing.

My cart had a item. Request the same be given at the mentioned price or matter to be escalated.

Vivo has advertised about a Independence Day flash sale from 7-9 august 2018. But this is a scam. They are not conducting any sale. I tried on 8th & 9th fro 10.30 am I login & waited & what I got finally is this.I Tried to buy the products, I clicked on buy now and it asks to confirm.After confirming the website doesn't responded.I Tried Add to Cart Option Same problem website makes no progress.And after trying 2 -3 times I get automatically logged out of their website.And then I tried continuosly for 20 minutes just to login but the login page re appears everytime after inserting credentials.
I tried on 8th & 9th fro 10.30 am I login & waited & what I got finally is this.

My brother also tried in other device but the same things happened.I don't know what is the point to host such a flash sale when your website lacks speed & gives every kind of error during sale i.e. 504 geteway error, error log.unable to login.

These whole scheme is to gather data & your cheap marketing strategy.

Kindly don't consider this is as my frustation for not able to get that product.Yes If I was unable to click on buy now at the time or to make quick moves then it was my mistake.But I followed everything on time but because of your dumb website I was unable to get it & wasted my 5 hours in last 2 days.

Dear Vivo, You think we indians are fool?This was the last time I tried & opted to use vivo mobile.In future I never go for your brand and also suggest evryone in my contacts to not to go for vivo.

While this independence sale, i was successfully able to add the vivo next at rs 1947 to my account.
But after that vivo doesn't allow me to open my cart.
I was able to open the vivo home page but not my cart.
This is straight forward non sense. I[censored] dont want to give the devices at this amount then don't organise these sales.
It is time waste for customers as well as it shows your true intention of just popularity.
And i[censored]r server cannot handle this much load then don't organise these sales.
Also if you think my internet connection is weak, then you are wrong. I was able to load all sites except my own cart.
I am also a software engineer and i know how cart works and how webpage works.

So, its a shame for vivo to do these stuff to not allow their users to buy.
Thats a very bad customer experience.
I will never purchase any vivo product and also recommend others to not purchase it.

Between date 7/08/2018 to 9/08/2018 in august vivo announced a sale in which they told that we can buy vivo phone at rs 1947 but what the clock goes to 12 pm the vivo website stop responding when i go for checkout the website returns the error so don't advertise these fake sale or give phone at this price this should be stopped or don't start these fake sales.

Hi,
I have tried to buy vivo nex in this sale on 9 august, 2018. I have clicked on buy now button and product was added in my cart however just after this vivo page has been logged out from my profile automatically. After this, i have tried to login many times but every time it just shows an error which is attached below. As this is being a fake sale on the name of independence day and misleading consumers. I request you to make an inquiry for this and take appropriate action for the same.
Thanks

Vivo is fooling each Indians who are trying to buy in the flash sale conducted on 7th to 9th of August . As soon as we click to buy their site crashes as it was meant to be done so . They know their site and its capacity, then why would they simply conduct a flash sale if they are not capable of handling flash sales . I Demand a detailed report of this flash sale . How many units sold and to whom all. Shame on you vivo to prove you are not worth by conducting such a cheap marketing gimmick

Vivo mobile company advertisement...
Fake advertisement of scheme of freedom carnival in online purchasing.
Because many peoples believed to given her own personal details to purchase the mobile of vivonex.
But that information is not absolutely true of that company
I didn't no whether it is the mistake for the companies or any website...
Please kindly request to take the action of that fake information...

Vivo is cheating public with this kind of cheap tricks to login to your site and to see your products. You have told that flash offer and while trying for it network failure. Why?.. Don't feel the customers as dogs by showing a one biscuit.... If really sale is going on why these messages for everyone... We lost trust on vivo and we never buy vivo products which plays with emotions of public and we will spread to all our group not to trust vivo which lost trust and cant be rebuild.

I update my mobile 6/8/2018. After update every application suddenly stopped. And give message not responding. Before update i am not facing such a problem. I this update some security patches and game improvement updates are there. Is there any solution for that to revert back my update or any new update for that yes yes please tell me i am in big trouble. And why you giving such update without test. Its really hectic for us.

Yesterday i clicked buy now option when price decreases to 1947 rs.. But after clicking the button my page was refreshed.. Today again i opened the pc and logged in my account at 11.45am but before 5 minutes the sale start of vivo freedom carnival sale the server of vivo crashed.. I am a vivo customer.. Inspite of being a customer i am offended about this fake activity of vivo company.. I am sure about that this sale is only for promotion of vivo company...

Sir i am try in vivo website e-site.com flash deals but fullan full this fake news, but i am check this news fake and confirmed news i checking to vivo company flash deals this confirmed news vivo e-site wesite showing this deal i am two try buying option not showing so i am mind upset all so my friend (Or) total indian people trying vivo wesite so all indian people mind upset so please action vivo company flash deals news...,

Vivo e-site website flash deals date and time 7-8-2018.12:00pm to 9.8.2018.12:00pm

Yesterday i clicked buy now option when price decreases to 1947 rs.. But after clicking the button my page was refreshed.. Today again i opened the pc and logged in my account at 11.45am but before 5 minutes the sale start of vivo freedom carnival sale the server of vivo crashed.. I am a vivo customer.. Inspite of being a customer i am offended about this fake activity of vivo company.. I am sure about that this sale is only for promotion of vivo company...

I was already logged in 10 minutes before the sale started just because of your incapable site engineers or should i say cunning marketers who are probably faking all this rs.1947 # i was automatically logged out just a minute or 2 before the sale was about to start and even after i tried to log in a 100 times your site would crash because of a " server error ".
Even when i was successfuly able to add the phone to the cart your wonderful websit would again log me out for atleast 10 minutes so that by no means i would be able to purchase the product.
Thanks for you wonderful service. No matter how many days are left youu people are not going to let anybody win that atleast give everyone a fair chance most of the times your site crash and it will again ask youu to sign up 100s of times even when you loggd in like a minute ago

And if you are able to add the product by a miracle you would never be able to by it just because the purchase button will not work