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Vivo Mobile India Complaints & Reviews

4.1
Updated: May 16, 2025
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Vivo Mobile India reviews & complaints page 41

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G
gagandeep bhatia
from Jalandhar, Punjab
May 9, 2018
Resolved
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Address: Jalandhar, Punjab, 144003

Vivo still not gave update of oreo its more than a year google launged his oreo update but still vivo did not gave us tha update for vivo v7 plus its like a fraud. Please 10000 rs mi phone got update for oreo but 220000 rs phonr vivo v7 + still didnot got oreo update. It is just like after sale service. Vivo just focus on selling then who will give after sale services. I think vivo should be block from indian market, vivo should be blacklisted
Jun 11, 2018
Complaint marked as Resolved 
Vivo Mobile India customer support has been notified about the posted complaint.
Verified Support
May 10, 2018
Vivo Mobile India Customer Care's response
Hi gagandeep bhatia, thank you for contacting Vivo India. For the upcoming upgraded android version, you will get the notification on your smartphone automatically and then you may upgrade the android version of your handset.
But now android p beta version is launched but still vivo v7 plu did not provided oreo update. I think its been a year google launched oreo 8.0.1 but sill there is no update from vivo. I have spend Rs 22000 on your phone and phone of MI Redmi note 4 for Rs 10000 got update for oreo.

Please take it seriously.
Vivo Mobile India Customer Care's response, May 12, 2018
Verified Support
Hi gagandeep bhatia, once the new upgraded android version will be available, your device will automatically receive the notification regarding the update, thereafter you may easily download the new version.
but when vivo need one more year for oreo update. Please give a time period like you can say with in a month you will get update of oreo
Vivo Mobile India Customer Care's response, May 13, 2018
Verified Support
Hi gagandeep bhatia, we do understand your concern, you will get the notification on your smartphone automatically and then you may upgrade your android version. Also, we have taken your words as feedback for the same.
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    R
    rajguru k
    from Sivagiri, Tamil Nadu
    May 9, 2018
    Resolved
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    Address: Chennai, Tamil Nadu, 600016

    Hi,, i purchased vivo v9 mobile, first day itself started hanging once. After few days, keep on hanging and not responding properly when i try open the app, and keyboard also too slow when writing something. When i called support, they asked me format my mobile and try else go to service centre. I want replacement with new mobile. Really frustrated.

    Raj
    +1 photos
    Jun 12, 2018
    Complaint marked as Resolved 
    Vivo Mobile India customer support has been notified about the posted complaint.
    Verified Support
    May 10, 2018
    Vivo Mobile India Customer Care's response
    Hi rajguru k, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com
    Hey hi,

    My phone vivo v5s problem with the ear phone jace. I cant hear clearly through earphone but it was clear with out a ear phone. Problem is with the phone. It was happened once but i restarted the phone and it worked nice but its not working now.

    Could you please let me know the solution.
    Vivo Mobile India Customer Care's response, May 16, 2018
    Verified Support
    Hi apple manikanth, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
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      S
      Shashikanta Sahoo
      from Surat, Gujarat
      May 9, 2018
      Resolved
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      Address: Jamnagar, Gujarat, 361140
      Website: All

      Sir
      I brought a vivo v9 before 2 days. Sir when i open a downloading site such as big4umovies.net, 9xmovies.net, khatrimaza.org or some other private sites i can't open it can't open it coz it shown some errors like
      *you are not authorised to access this web page as per the dot compliance*

      So sir kindly solve the problem as soon as possible its very urgent for me
      +1 photos
      Jun 22, 2018
      Complaint marked as Resolved 
      Vivo Mobile India customer support has been notified about the posted complaint.
      Verified Support
      May 10, 2018
      Vivo Mobile India Customer Care's response
      Hi Shashikanta Sahoo, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com
      May 10, 2018
      Updated by Shashikanta Sahoo
      My Mob No.
      [protected]
      [protected]
      Verified Support
      May 11, 2018
      Vivo Mobile India Customer Care's response
      Hi Shashikanta Sahoo, kindly share your contact number and location on our official mail id that is [protected]@vivoglobal.com
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        Y
        Yogesh Vidhate
        from Mumbai, Maharashtra
        May 7, 2018
        Resolved
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        Address: Chandrapur, Maharashtra, 442401

        I have vivo 1609 (Y66) mobile, it have so many problem as like hanging at the time of typing, not showing Contact name at the time call receive. please help me to resolve this.
        i restore mobile so many times, change memory card so may times, but yet issue not resolved.
        the main problem is when i click backspace so many times then keyboard hangs for 30 to 40 sec. thats why i so irritated while type any thing on mobile
        [protected] this is my mobile number
        Jun 21, 2018
        Complaint marked as Resolved 
        Vivo Mobile India customer support has been notified about the posted complaint.
        Verified Support
        May 10, 2018
        Vivo Mobile India Customer Care's response
        Hi Yogesh Vidhate, we tried to contact you many times but there was no response from you. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com
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          M
          mhfaruqui
          from Imphal, Manipur
          Apr 23, 2018
          Resolved
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          Address: 411044

          Dear vivo,
          I bought vivo v9 on 14 april 2018 and phone is really very very horrible quality getting hanged as well as very slow. I asked the store they straight way said contact vivo coustmer care. I make call to coustmer care and he told me to clear junk and update system but still no improvement. I request you to replace my phone immediately. I can not afford any delay so do the needful immediately.

          Mujibul hai faruqui
          May 25, 2018
          Complaint marked as Resolved 
          Vivo Mobile India customer support has been notified about the posted complaint.
          Verified Support
          Apr 24, 2018
          Vivo Mobile India Customer Care's response
          Hi Mujibul Hai Faruqui, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com
          Apr 26, 2018
          Updated by mhfaruqui
          Vivo are you sleeping or interested to resolve the Coustmer complaints.please immediately stop production and don't trap Coustmer.its our hard earned money guyes think before buying vivo V9, believe me I am really very disappointed by this mobile.
          Mar 22, 2019
          Updated by mhfaruqui
          Vivo is not a good brand please guys buy something else. I wrote my contact number and email ID but every time they are writing share your contact details to make other people fool. I uesd almost one year and my opinion is strictly don't buy vivo.
          Still pending my v5s issue... I think its chep brand

          vivo v9 getting hanged and slow,horrible phone - Comment #3076117 - Image #0
          Vivo Mobile India Customer Care's response, Apr 24, 2018
          Verified Support
          Hi Kamlesh Anbhavane, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
          Dear VIVO, Please note that already shared my email id, Mobile numbers, and residential address.so request you to take corrective action instead doing time pass.This was my biggest mistake I bought Vivo V9 worst mobile ever.I feel Amir sir promoting this mobile but I am worng finally Amir sir is also a business.I don't have time to visit service centre, which is 30 kilometres far away from my residence and waste my time and petrol.Vivo V9 is worst mobile and VIVO service is horrible.
          Vivo Mobile India Customer Care's response, Apr 24, 2018
          Verified Support
          Hi mhfaruqui, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
          Vivo Mobile India Customer Care's response, Apr 24, 2018
          Verified Support
          Hi Mujibul Hai Faruqui, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
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            P
            Pradeep Kalambe
            from Saharanpur, Uttar Pradesh
            Apr 22, 2018
            Resolved
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            Address: Mumbai City, Maharashtra, 400030

            Please help me to find out my vivo v7 plus... Some guy come to me and suddenly snached my vivo v7 plus around 3:30 am at mahim, mumbai. Please help to find out my mobile back.

            Please sir it's a humble request you.. Even my vivo v7 plus emi is going to complete after 2 months.

            If my mobile no. Is not reachable then please share your contact number details on my below email id.

            My email id
            Pradeep. [protected]@gmail.com

            Contact no.
            [protected]
            +1 photos
            May 25, 2018
            Complaint marked as Resolved 
            Vivo Mobile India customer support has been notified about the posted complaint.
            Verified Support
            Apr 24, 2018
            Vivo Mobile India Customer Care's response
            Hi Pradeep Kalambe, we are sorry to hear this. Kindly visit the nearest police station and file an FIR.
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              G
              geetesh sonwani
              from Dhamtari, Chhattisgarh
              Apr 18, 2018
              Resolved
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              I have a vivo v3 max. I have some trouble using otg on this phone. Firstly they should keep the otg settings always on. I always have to go to settings and turn on otg. It should be plug and play. Secondly external usb hard drives doesn't work through otg on this phone. Usb gamepad or joystick also won't work. You should provide drivers for them. Other than that everything works fine
              May 19, 2018
              Complaint marked as Resolved 
              Vivo Mobile India customer support has been notified about the posted complaint.
              Verified Support
              Apr 18, 2018
              Vivo Mobile India Customer Care's response
              Hi geetesh sonwani, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com
              I do charge my mobile regularly, but since 2 days my mobile is charging up-to 91 %, than it charge but don't show more digits that charging up. i have vivo y69 model..plz suggest me what should i do now?
              Vivo Mobile India Customer Care's response, Apr 21, 2018
              Verified Support
              Hi Yash KATHI, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
              Why so much update are coming in this vivo 1606 every month there's an update but I see no change if it's possible check the system wisely and make everything solve In once update
              I hate update cause I got a bad server it's hard for me to update even 50mb
              Vivo Mobile India Customer Care's response, Apr 25, 2018
              Verified Support
              Hi Tamreingam Ja Mang, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
              Dear sir and madam i am in army plz my mobile in robbery in pathan coate rail way station this is imei number [protected]plz find givn me this phone save contact number and contact me [protected] abhinay.[protected]@gmail.Com
              Vivo Mobile India Customer Care's response, Apr 26, 2018
              Verified Support
              Hi Abhinay Aher, we are sorry to hear this. Kindly visit the nearest police station and file an FIR.
              My phn is heating unable to charge call drop internet problemn i want my phn replace or refund
              Vivo Mobile India Customer Care's response, May 3, 2018
              Verified Support
              Hi afsheenhaider, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
              I stopped getting any kind of OPT or notifications.
              I do get regular Sms's.

              I'm using Vivo 5+.
              Please help me.
              Vivo Mobile India Customer Care's response, May 4, 2018
              Verified Support
              Hi Maayanalma, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
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                G
                geetesh sonwani
                from Dhamtari, Chhattisgarh
                Apr 18, 2018
                Resolved
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                I have a vivo v3 max and a y51l. V3 max was released in 2016 while android marshmallow was already released in 2015. Still it was running lollipop at that time. Now even after 2 years there is no upgrade for these phones. Now android oreo is also released. This shows that vivo provides worst costumer service. They spend all the money on advertisements and never think about their costumers. If this went on then vivo will lost all of their costumers and no one would buy their phones. Android lollipop is now outdated so atleast they should give update for marshmallow if not for nougat
                Apr 27, 2018
                Complaint marked as Resolved 
                Vivo Mobile India customer support has been notified about the posted complaint.
                Verified Support
                Apr 18, 2018
                Vivo Mobile India Customer Care's response
                Hi geetesh sonwani, thank you for contacting Vivo India. Once the new upgraded android version will be available, your device will automatically receive the notification regarding the update, thereafter you may easily download the new version.
                Apr 24, 2018
                Updated by geetesh sonwani
                Nice to hear that. But I have a question. Which version of android my phone is going to get? Is it going to be marshmallow or directly to oreo?
                Verified Support
                Apr 26, 2018
                Vivo Mobile India Customer Care's response
                Hi geetesh sonwani, for the upcoming upgraded android version, you will get the notification on your smartphone automatically and then you may upgrade the android version of your handset.
                I have vivo y66. due to some day I have problem in my handset. i have go to service centre. he will change screen. but after screen change battery consume more power. please solve my problem.
                Vivo Mobile India Customer Care's response, Apr 26, 2018
                Verified Support
                Hi Kadir Ali Ansari, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
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                  V
                  Vipin Mehra
                  from Agra, Uttar Pradesh
                  Apr 17, 2018
                  Resolved
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                  Address: New Delhi, Delhi, 110062
                  Website: [email protected]

                  Dear sir,

                  I am vipin kumar mehra i have purchased a vivo y55s phone from my near shop as date 9/02/2018 since i have purchased it has some technical issues if i am talking to someone else. Then another person calling me. Then my no is showing busy but i dont get to any information of that guy who is calling me. It has camera issue also camera do blure i went to shopkeeper he said u have to go service centre i called up your customer care also they said you have to come our service centre but i dnt have time to come your service centre your service centre ones says you have to wait 2 to 3 hours but i have time only on sunday and this problem is running from the starting day and time is going forward after few days you will say your time period is over you can't change your phone i want change my phone you give me same phone but new other piece it has many problems i dnt like this phone i have one another vivo phone also y51 l therefore i purchased one other this vivo y 55 s but i am not satisfy please solve my problem otherwise i have to go consumer court because your customer care ones dont have manner to talk please i request you give me anotherphone i will not keep this phone i am so frustrated
                  May 20, 2018
                  Complaint marked as Resolved 
                  Vivo Mobile India customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 17, 2018
                  Vivo Mobile India Customer Care's response
                  Hi Vipin Mehra, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number on our official mail id that is [protected]@vivoglobal.com
                  Its a new vivo v7 plus. I bought 4 months ago and the soeaker is making noise. Its a bad speaker kindly Please help me in this
                  Vivo Mobile India Customer Care's response, May 8, 2018
                  Verified Support
                  Hi Touqi, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
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                    P
                    Pranav Tonde
                    from Washim, Maharashtra
                    Apr 14, 2018
                    Resolved
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                    I cant receive the phone calls. If i receive the phone calls then it is not answering and i cant even hear some voice. After i swipe the call i cant talk to anybody. I also tried to slove this problem by updating but no use. So please solve my calling problem that i cant receive the phone calls, the screen is not displaying after receiving call! Please solve my problem urgently
                    May 15, 2018
                    Complaint marked as Resolved 
                    Vivo Mobile India customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 14, 2018
                    Vivo Mobile India Customer Care's response
                    Hi Pranav Tonde, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com
                    I am unable to receive phone calls. And this happening frequently. There is no problem for calling others but the only problem is my phone is not displaying the screen after receiving the phone call. So i request you to solve my problem. I also updated my mobile vivo y55s. Please reslove my problem
                    Vivo Mobile India Customer Care's response, Apr 18, 2018
                    Verified Support
                    Hi Pranav Tonde, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
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                      S
                      Savitri Choudhary
                      from Pune, Maharashtra
                      Apr 13, 2018
                      Resolved
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                      Address: 411014

                      I have purchased vivo v9 one week ago. I m having problems in my handset. It is getting hanged, and even get switched off, and battery is also getting down very fast, even sometime i m getting problem while typing, when i try to cancel what i m written then it get hanged many time. What can i do to solve this problem. Please look in to this matter soon.
                      May 17, 2018
                      Complaint marked as Resolved 
                      Vivo Mobile India customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 16, 2018
                      Vivo Mobile India Customer Care's response
                      Hi Savitri Choudhary, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com
                      poor quality of earphone i am totally stuck from this v9
                      quality of earphone wire was so bad, my right earpieces was not working
                      Law quality wires used
                      Vivo Mobile India Customer Care's response, May 8, 2018
                      Verified Support
                      Hi krishnaman, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
                      I nitesh patel. I have v9. Its phone battery draining very fast. Also key board is not properly.
                      Vivo Mobile India Customer Care's response, May 13, 2018
                      Verified Support
                      Hi niteshh780, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
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                        srijith kr
                        from Yellapur, Karnataka
                        Apr 11, 2018
                        Resolved
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                        Address: Bangalore Urban, Karnataka, 562125

                        I have purchased vivo v9 but mobile is superbbb and mobile performance is so so good but with that they showed different headset but provided low and worst quality of head set sorry for my this type of complaint against free gift of vivo V9. We expected for better of vivo headset we lowest quality of headset better than providing this type of low quality and worst and worst quality plz don't provide this type head set r any other products
                        +1 photos
                        May 15, 2018
                        Complaint marked as Resolved 
                        Vivo Mobile India customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 14, 2018
                        Vivo Mobile India Customer Care's response
                        Hi srijith kr, we would like to inform you that we do not have any offer to get the free gift with purchase of Vivo handset, for your query, please contact to the sales shop to get the issue resolved.
                        My mobile vivo 1610 mobile display broken completelly

                        v9 gift headphones - Comment #3070340 - Image #0
                        Vivo Mobile India Customer Care's response, Apr 18, 2018
                        Verified Support
                        Hi priyanka selkar, we do understand your concern. Kindly visit at nearest service centre with a copy of bill & to take data backup of the handset in order to get the issue resolved.
                        Please click on the below mentioned link to get the address of service centre https://www.vivo.com/in/support/support-info#/in/support/service-center
                        Job sheet will be provided to you by the service centre.
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                          K
                          kalutaran
                          from Chandigarh, Chandigarh
                          Apr 11, 2018
                          Resolved
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                          Resolved

                          Address: Jammu, Jammu and Kashmir, 181201

                          I am Taranjit Singh from Akhnoor (j&k)

                          I am using your Vivo y 69 phone from 27 Jan 2018

                          My complain is that this phone is connecting to my LCD TV but Data or folders is not opening at TV,
                          For the same Today
                          I visit to my retaier shop where I purchase this phone in Akhnoor
                          (Manni associates) Shop name,

                          Service boys of vivo your team is unable to slolve my problem, They ignore my Query,

                          Then i call customer care for the same, they are saying that Pls visit our service center at jammu for the same,

                          net day i visted the customer care center in jammu gandhi nagar, but he is also failed to solve my problem,

                          infact they add on my job sheet that phones software is updated by him, but no software is updated by service center, they are making fool of peoples,
                          i asked for the same, that guy say sir this is written by default by system???

                          vivo company is doing fraud with customers

                          At the time of phone purchase your vivo guy is saying that over service's is best than other phones,

                          Till date my problem is not solved yet

                          Pls solve my problem

                          Regards
                          Taranjit Singh
                          Mob no: [protected]
                          +1 photos
                          May 30, 2018
                          Complaint marked as Resolved 
                          Vivo Mobile India customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 14, 2018
                          Vivo Mobile India Customer Care's response
                          Hi Taranjit, we tried to contact you many times but the provided number was switched off. In order to assist you regarding your concern, please share your alternate contact number on our official mail id that is [protected]@vivoglobal.com
                          Verified Support
                          Apr 28, 2018
                          Vivo Mobile India Customer Care's response
                          Hi Taranjit, we tried to contact you many times but there was no response from you.
                          Kindly call on [protected] now
                          Vivo Mobile India Customer Care's response, Apr 20, 2018
                          Verified Support
                          Hi kalutaran, as per the telephonic conversation, required information has been provided to you.
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                            sri709
                            from Suriapet, Telangana
                            Apr 11, 2018
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh, 500003
                            Website: VIVO

                            Sir i have bought a new VIVO v7+ at 22k i really feel good when watching it in ads, now i was shocked after seeing the mobile only 720p resolution, and it is also not a Amoled display Still there is no Oreo update and it is has Avg UI, when compared to and MI A1 & MOTO G5s it is providing snapdragon 625 along with rear dual camera and 1080pixel, and very good PPI at 14k.please help me sir i was totally fooled by VIVO ads. i lost my money.
                            May 24, 2018
                            Complaint marked as Resolved 
                            Vivo Mobile India customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 14, 2018
                            Vivo Mobile India Customer Care's response
                            Hi sri709, thank you for writing to us. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com
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                              Kamlesh Anbhavane
                              from Mumbai, Maharashtra
                              Apr 10, 2018
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra, 91

                              Hi,
                              This kamlesh, using vivo v5s, facing very serious network issue with phone and not getting any proper support from your customer care or vivo chat.
                              After 3 visit to service center network problem still persist. And mic issue also still pending i am irritated.
                              Now i dont wanna any repairing to do.
                              Please process for replacement other wise i will take some strickt action.
                              May 12, 2018
                              Complaint marked as Resolved 
                              Vivo Mobile India customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 11, 2018
                              Vivo Mobile India Customer Care's response
                              Hi Kamlesh Anbhavane, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com
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                                Kiran Ravak
                                from Bhopal, Madhya Pradesh
                                Apr 8, 2018
                                Resolved
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                                Resolved

                                Address: Mehsana, Gujarat, 384001

                                My self kiran raval live in gujarat (Mehsana).

                                I was using vivo 1713 mobile.
                                Said phone was theft by someone from my pocket.

                                Hecne i punch police complain & get copy of complain.

                                I contact to vivo mobile by call that inform that my mobile was stolen kindly lock imei [protected] & [protected]

                                As security reason but vivo unable to process the same.

                                Kindly help for the same.
                                +1 photos
                                May 20, 2018
                                Complaint marked as Resolved 
                                Vivo Mobile India customer support has been notified about the posted complaint.
                                Apr 08, 2018
                                Updated by Kiran Ravak
                                imei [protected] & [protected]
                                Verified Support
                                Apr 11, 2018
                                Vivo Mobile India Customer Care's response
                                Hi Kiran Ravak, we do understand your concern. In order to assist you regarding your concern, please share your contact number on our official mail id that is [protected]@vivoglobal.com
                                I play movie on this phone phone is very heating when I'm calling everyone person phone very heating I play every game the phone very heating and I'm on internet it heating.
                                Vivo Mobile India Customer Care's response, Apr 11, 2018
                                Verified Support
                                Hi Saurav Padvi, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
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                                4 other people found this review helpful
                                4 found this helpful
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                                  Krunal Panchasara
                                  from Ahmedabad, Gujarat
                                  Apr 7, 2018
                                  Resolved
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                                  Resolved

                                  Address: 382350

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                                  Mobile HandsetsVivo Mobile India vivo y66/y55- auto switch off issue
                                  [Resolved] Vivo Mobile India — vivo y66/y55- auto switch off issue

                                  3 Reviews
                                  Nimish Sonar on Aug 9, 2017
                                  Submit a Complaint
                                  Hi sir,

                                  I purchased vivo y66 (Model number - vivo 1609) in april 2017 in pune. From june month onward, it has started suddenly shutting down without any reason. Then it shows black screen with vivo logo and don't start at all. Then i need to long press power button to switch it on. Since june month, it definitely shuts down at least twice daily without fail. Sometimes, during an urgent call or some work in app, it switches off and important call or work is lost.
                                  My mobile no : +91 [protected]
                                  My email : [protected]@gmail
                                  May 12, 2018
                                  Complaint marked as Resolved 
                                  Vivo Mobile India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 11, 2018
                                  Vivo Mobile India Customer Care's response
                                  Hi Krunal Panchasara, as per the telephonic conversation, required information has been provided to you.
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                                    K
                                    K Yadaiah
                                    from Hyderabad, Telangana
                                    Apr 6, 2018
                                    Resolved
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                                    Resolved

                                    Address: Hyderabad, Andhra Pradesh, 500079

                                    I K Yadaiah had some issue with my mobile on[protected] which is under warranty. I contacted customer care over phone and they suggested to go to service centre in Hyderabad. I have submitted my mobile on the same day and after examination they said they have replaced mother board, which I don't think happened. Any how my mobile is working but they have physically damaged my mobile, so I have called on [protected] and so they suggested to send images of my mobile where it was damaged. I have sent my phone images to [protected]. They asked me to come there so I went there today, but they said they are help less. Why service centre guys are so irresponsible. I want my mobile to be replaced or the capsule to be changed. Please consider this and help me out. Hoping Positive response
                                    +2 photos
                                    May 12, 2018
                                    Complaint marked as Resolved 
                                    Vivo Mobile India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 09, 2018
                                    Vivo Mobile India Customer Care's response
                                    Hi K Yadaiah, as per the telephonic conversation, please visit the service centre, so that we may help you accordingly.
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                                      S
                                      satvir25
                                      from Gurgaon, Haryana
                                      Mar 27, 2018
                                      Resolved
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                                      Resolved

                                      Address: Rewari, Haryana, 123401

                                      My son YASH went to purchase New Version of VIVO to M/s. Shri Shyam Communication, Shop No. 7, Gandhi Chowk, Model Town Rewari (Haryana). They billed Non Moving Model VIVO Y66 (BLACK), which has also stopped manufacturing six months back. There are some technical issues related to this Mobile : a) Low Voice, b) Problem in Browsing of Apps and sometime Apps got disappeared, c) Problem in updation. i want the Manufacturer to replace this Mobile with New Version. My address : H.No. 401/A, Ahir Chopal, Qutubpur, Rewari - 123401 (Haryana), My mobile is : [protected] and e-mail is : [protected]@yahoo.co.in
                                      +1 photos
                                      May 2, 2018
                                      Complaint marked as Resolved 
                                      Vivo Mobile India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 30, 2018
                                      Vivo Mobile India Customer Care's response
                                      Hi satvir25, as per the telephonic conversation, required information has been provided to you.
                                      Hi When i'm using you tube or any app showing movies or videos got automatically stop. and sent me back to the home page and same time homepage take processing something went wrong with this phone and its just 6 mnths
                                      Vivo Mobile India Customer Care's response, Apr 5, 2018
                                      Verified Support
                                      Hi Raghav Arry, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
                                      Hi.. I have vivo 1610 (55S).my phone is very hang during incoming call everry time call receive by 2nd time..i am very tired to use this phon.. I purchased 3 months before only..its very bad experience totally money waste...
                                      Vivo Mobile India Customer Care's response, Apr 11, 2018
                                      Verified Support
                                      Hi Jignesh Bavadiya, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
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                                        LOC-Ltechnologies Lokesh
                                        from Alampur, Telangana
                                        Mar 26, 2018
                                        Resolved
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                                        Resolved

                                        Address: Kurnool, Andhra Pradesh, 518124

                                        This is saibaba goud i am purchased vivo mobie model vivo y53 and i have paid ammount for insurance after 3 months i have lost mobile but i went to service center for claim insurane those guys are saying that 50/50 to claim insurance what and y they are saying reasons i buyed this mobile for 9300in that all risk fast 262.71, cgst 6.0 tax 481.61rs and my mobile imei no [protected]
                                        +1 photos
                                        Apr 30, 2018
                                        Complaint marked as Resolved 
                                        Vivo Mobile India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 27, 2018
                                        Vivo Mobile India Customer Care's response
                                        Hi, we are sorry to hear this. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com
                                        We need 7.0 software update for vivo v5 mobile sir bcz we bought at the price of 18 k but now is non comparable with it's cost at least we need nougat update and the battery life and cam also too poor for vivo v5 it's front 20mp but there's no good colours in images would be thankful i[censored] give update as soon as possible... thank you.
                                        Vivo Mobile India Customer Care's response, Mar 28, 2018
                                        Verified Support
                                        Hi pallavaadithya bhushan, we would like to inform you that Nougat version is the latest version of android. For V5 handset to make it more stable and user friendly, our research and development department is testing this android version constantly because of which it is not open for customer's use yet. Also it might be possible that if you put it into use without testing, few third party applications which is already installed in your handset will not be stable and also lead to many other issues like functions will not be stable. Here we would suggest you to use Android 6.0 version which is the latest open version for V5 because it has more stable performance and higher compatibility which can fulfill your current requirement.
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