Vivo Mobile India Complaints & Reviews

Address: Indore, Madhya Pradesh, 452011

Last year i have bought vivo v5 s on 21/5/2017 which suddenly bursted in very bad condition...
And now when i came to complain about it in service center after that they didn't inspected it and after some time they told internal parts were missing which is unnecessary escuses made by executive...
Sir pls make this as an important so that i would not take any further action...

Jul 31, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

Vivo Mobile India Customer Care's response Hi Nagwanshi Prateek, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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Address: Kaithal, Haryana, 136027

Website: www.vivo.co.in

Respected sir,
I m being continousely harraed by vivo service team. I m a employee of vivo brand and i am also a vivo smartphone user and since febuary i got some problems with my handset and everytime i visited service centre and their team specially their representative menka didnt behave well with me because i m a vivo employee and she said 'phle hum apna phone change karwayenge.
Still my handset in service centre and they didn't make me any call regarding my handset.
I m visited 4 times on
13th may
26th march
30th may
12th june

Jun 19, 2018

Complaint marked as Resolved

Their representative mr.amit calling me via 0120 6725103 and everytime they told me that your handset is repaired by us. They didnt give me any satisfactory reply for this dispute. I email them 7 days ago.but they didnt contacted me regarding that email. Emial is :[email protected]

Vivo Mobile India customer support has been notified about the posted complaint.

Jun 19, 2018

Updated by vikaschugh52 Dear sir
U marked that this compalin is resolved but still i didnt get any sopution from your end and not from vivo service end.
Kindly help

Verified Support

Jun 19, 2018

Vivo Mobile India Customer Care's response Hi vikaschugh52, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

Jun 19, 2018

Updated by vikaschugh52 Dear team
i already e-mailed you on 12th june on your official email i:d. but still i didnt get any respond from you on my previous mail.
So kindly co-operate me this time.

Jun 19, 2018

Updated by vikaschugh52 My location is kaithal(haryana) 136027

Jun 20, 2018

Updated by vikaschugh52 Dear vivo team
Still i didnt give any respond from your side.
Kindly help me regarding this asap

Verified Support

Jun 21, 2018

Vivo Mobile India Customer Care's response Hi vikaschugh52, kindly wait for sometime, we will get back to you shortly.

Jun 21, 2018

Updated by vikaschugh52 Dear vivo team
kindly get back to me with satisfactory response.

Verified Support

Jun 22, 2018

Vivo Mobile India Customer Care's response Hi vikaschugh52, as per the telephonic conversation, please visit the service centre, so that we may help you accordingly.

Jun 23, 2018

Updated by vikaschugh52 Dear vivo team,
Your service centre hold me till monday.so i m waiting for monday to get good solution.

Verified Support

Jun 23, 2018

Vivo Mobile India Customer Care's response Hi Vikaschugh52, we tried to contact you many times but there was no response from you.

Jun 23, 2018

Updated by vikaschugh52 U contact me only one time and that time i was driving.after once u dont tried to call me

Jun 26, 2018

Updated by vikaschugh52 Dear vivo team
i didnt get any reply from you regarding this complain.
Co operate with your team and get back to me soon

Jul 03, 2018

Updated by vikaschugh52 Dear vivo team
Kindly get back to me soon

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K

Kaden konger

from Kolkata, West Bengal

Jun 21, 2018

My vivo y21 mobile problem is auto switched off.

Plz solved this problem.

Reply

Vivo Mobile India Customer Care's response, Jun 21, 2018

Verified Support

Hi Kaden konger, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Address: East Khasi Hills, Meghalaya

Whenever i shuffle songs on imusic it keeps going back to the first song and won't shuffle to another song. I tried many procedure to rectify it but it's the same outcome. Please help! I've seen that others has the same problem but a solution hasn't been made. Other music players are working fine but imusic has the best sound and that's why it's important to solve this issue

Jul 22, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

Vivo Mobile India Customer Care's response Hi Geoff Sandy Kurbah, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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I have vivo y55s. I used it 5 months, then after 5 months its started heating soo much and because of heating the touch screen border color change to purple and its spread all over the screen. After several minutes its changes to normal. Then i contacted vivo service center near by me. But they said ur phone doesn't have any problem. So now i want to refund or replacement.

Jul 18, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2018

Vivo Mobile India Customer Care's response Hi [protected]@ngesh, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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D

[email protected]

from Mathura, Uttar Pradesh

Jun 18, 2018

My phone accident had been damaged and I have to replace it.

Reply

[email protected]'s reply, Jun 12, 2018

My phone accident had been damaged and I have to replace it.

Vivo Mobile India Customer Care's response, Jun 19, 2018

Verified Support

Hi, we are sorry to hear this, please contact with the Vivo service centre, they will help you accordingly. You may visit at nearest service center with a copy of bill & to take data backup of handset in order to get the issue resolved. Kindly click on the below mentioned link to get the service centre details: https://www.vivo.com/in/support/support-info#/in/support/service-center
Job sheet will be provided to you by service center.

T

THORAT ASHOKBABU

from Hyderabad, Telangana

Jun 21, 2018

[protected]@gmail.com

Reply

THORAT ASHOKBABU's reply, Jun 21, 2018

Please contact me

Vivo Mobile India Customer Care's response, Jun 21, 2018

Verified Support

Hi THORAT ASHOKBABU, In order to assist you regarding your concern, please share your exact concern, contact number and location on our official mail id that is [email protected]

B

Babu Jaat

from Abu Road, Rajasthan

Jun 21, 2018

Battery backup is no longer

Reply

Vivo Mobile India Customer Care's response, Jun 21, 2018

Verified Support

Hi Babu Jaat, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Address: Surat, Gujarat, 395009

I have purchased vivo v9 mobile from vivo dealer before 2 month
And i protect vivo v9 with back cover
But with back cover protection there is lost of scratch on back side of vivo v9 mobile.
I want to change my back with under warranty mobile. So i request you to change my back side of vivo v9 or replace it with new mobile because it's a company fault

Jul 19, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2018

Vivo Mobile India Customer Care's response Hi Jenish Pastagia, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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Address: Ahmedabad, Gujarat, 382415

Im getting problem with notification on vivo v9. Notification and even mesaage is not loaded in whatsapp. Once i will open whatsapp, altogather 40-50 message will be delivered which was pending. The same thing happend in mail also. Why automatically whatsapp message is not loading in background and why whatsapp need to open to load messages. Same error in loading mail also. This is serious problem. Evenif paying 20k this kind of silly error occured. Please solve it asap.

My details
Prashant patel
[protected]

Jul 15, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2018

Vivo Mobile India Customer Care's response Hi Prashant Patel, sorry for the inconvenience caused. Kindly wait for sometime, we will get back to you shortly.

Verified Support

Jun 14, 2018

Vivo Mobile India Customer Care's response Hi Prashant Patel, as per the telephonic conversation, required information has been provided to you.

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H

harshita sood

from Noida, Uttar Pradesh

Jun 15, 2018

I had purchased Vivo V5 around one year back...it was working fine until recently when it has started switching off randomly on its own even though battery is still charged...pls inform how to set it right and help.the callss are even arent being able to placed. My phome is always coming unreachable.

Reply

Vivo Mobile India Customer Care's response, Jun 15, 2018

Verified Support

Hi Harshita Sood, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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So what about my question...? You just tell whether vivo v5 is going to get nougat or not... Answer me in yes or no... Nothing else also tell why v5s and v5 plus getting nougat update... You people take money in huge sums and then don't provide after sales service... Please for the god's sake give me a prompt reply... What i'm asking is just whether my v5 hanset going to get nougat update and you are useless reply and coming to the main point

Jul 10, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2018

Vivo Mobile India Customer Care's response Hi Meet Sejpal, sorry for the inconvenience caused. For the upcoming upgraded android version, you will get the notification on your smartphone automatically and then you may upgrade the android version of your handset.

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R

rohan0508

from Noida, Uttar Pradesh

Jun 11, 2018

My vivo v5 is heating much more...

Reply

Vivo Mobile India Customer Care's response, Jun 12, 2018

Verified Support

Hi rohan0508, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Address: Krishnagiri, Tamil Nadu, 635109

The glass was broke and when we went to your dealer, they changed the complete display charging as rs. 2800. They never gave it at the right time though. Made us walk to and fro for so many times. After they changed the display, speaker is not working. When we took it back, they said they have forgotten to fix the speaker. And today they got it to fix the problem. And again the same drama. They were not able to rectify it and now saying some other problem. We need a day or we have to take it to krishnagiri. What should we do? Take some action. Thanks in advance.

Jul 13, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2018

Vivo Mobile India Customer Care's response Hi Minnie Hansika, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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M

Metoo Toome

from Bengaluru, Karnataka

Jun 13, 2018

Phone has been working great last 10 months But phone voice suddenly reduced drastically for both incoming and outgoing calls, please help.
Normal videos works great. Both incoming and outgoing calls works with headphones as well but the sound issues only when without headphones.
Email:[protected]@gmail.com

Reply

Vivo Mobile India Customer Care's response, Jun 13, 2018

Verified Support

Hi Metoo Toome, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

B

Banna Jai Singh Rathore

from Tonk, Rajasthan

Jun 18, 2018

My phone is very heating.

Reply

Vivo Mobile India Customer Care's response, Jun 18, 2018

Verified Support

Hi Banna Jai Singh Rathore, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

S

sureshuma

from Dirba, Punjab

Jun 18, 2018

My vivo v3 phone is lost before one hour pls find out and lock my phone mac id is 2409:4055:595:3589:62e9:b369:7bad:9e58, an yearly action is requested becaous my hole family details are in saved my phone memory and photos to be saved in my phone memory

Reply

Vivo Mobile India Customer Care's response, Jun 18, 2018

Verified Support

Hi sureshuma, we are sorry to hear this. Kindly visit the nearest police station and file an FIR.

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Address: Mumbai City, Maharashtra, 400709

Website: Vivo mobile

Dear Vivo,
I brought this Vivo V7 one month back, but facing lots of functionality issues as described below and can't believe on security of my data.
1.Bluetooth automatically switching on/off.no user control on this.
2.gmail crashing, it's not opening many times.
3.surprised that today facebook also crashed.

Need immediate action on this.

Thanks and Regards,
Bimohini
Mob:[protected]

+1 videos

Jul 20, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2018

Vivo Mobile India Customer Care's response Hi Bimohini Panigrahi, sorry for the inconvenience caused. Kindly wait for sometime, we will get back to you shortly.

Verified Support

Jun 19, 2018

Vivo Mobile India Customer Care's response Hi Bimohini Panigrahi, as per the telephonic conversation, required information has been provided to you.

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S

Sumit Kumaw

from Delhi, Delhi

Jun 11, 2018

My name is Tavender kumar . I have lost my vivo mobile (Y66 black) recently 07/06/2018 in evng around 8:30 in Rajeeve nagar Gurugram and IEMI NO. is [protected]
[protected]
Plz track right location and inform me

Reply

Vivo Mobile India Customer Care's response, Jun 12, 2018

Verified Support

Hi Sumit Kumaw, we are sorry to hear this. Kindly visit the nearest police station and file an FIR.

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Address: 362135

Vivo still not gave update of oreo its more than a year google launged his oreo update but still vivo did not gave us tha update for vivo v7 plus its like a fraud. Please 10000 rs mi phone got update for oreo but 220000 rs phonr vivo v7 + still didnot got oreo update. It is just like after sale service. Vivo just focus on selling then who will give after sale services. I think vivo should be block from indian market, vivo should be blacklisted...

Jul 7, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

Vivo Mobile India Customer Care's response Hi Mohit Bamrotiya, thank you for contacting Vivo India. For the upcoming upgraded android version, you will get the notification on your smartphone automatically and then you may upgrade the android version of your handset.

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L

Leoni Marian

from Chennai, Tamil Nadu

Jun 8, 2018

I have set a contact picture for my mother so that her picture comes while calling. I get a clear image of hers while she calls me. But the same doesn't happens so when I call her. At the same time I get a blurred background image of my mother's which I set for calling. Kindly help me. It's a new mobile. Vivo v9. TIY

Reply

Vivo Mobile India Customer Care's response, Jun 8, 2018

Verified Support

Hi Leoni Marian, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

T

Tabi Priya

from Raipur, Chhattisgarh

Jun 8, 2018

Some apps like ola and TEZ keep crashing on my phone

Reply

Vivo Mobile India Customer Care's response, Jun 8, 2018

Verified Support

Hi Tabi Priya, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Address: Rajkot, Gujarat

Website: www.vivo.com

Respected team of Vivo,
I'm a Vivo V5 user. As I realized that the company has rolled out the Nougat update for Vivo V5, I reached to the nearest Vivo Center in Rajkot... But the lady there told me that the update is available for V5s and V5 plus model whereas the official facebook account of had uploaded a photo in which it the update is even for Vivo V5...I've attached that pic with this letter...so reply me as soon as possible...

Jul 20, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

Vivo Mobile India Customer Care's response Hi Meet Sejpal, we would like to inform you that Nougat version is the latest version of Android. For V5 handset to make it more stable and user-friendly, our research and development department is testing this android version constantly because of which it is not open for customer's use yet. Also, it might be possible that if you put it into use without testing, few third-party applications which are already installed in your handset will not be stable and also lead to many other issues like functions will not be stable. Here we would suggest you to use Android 6.0 version which is the latest open version for V5 because it has more stable performance and higher compatibility which can fulfil your current requirement.

Jun 07, 2018

Updated by Meet Sejpal Hi vivo team,
Please tell me will vivo v5 get nougat update in future.. Also tell me when... Plea se make sure that my faith in vivo don't start to fade... It's now all your responsibility to reply me properly and answer all my above question.. And please tell me what about your official confirmation in your official facebook account which said that vivo v5 along with v5s and v5 plus are ready for nougat
Regard to vivo team

Verified Support

Jun 19, 2018

Vivo Mobile India Customer Care's response Hi Meet Sejpal, for the upcoming upgraded android version, you will get the notification on your smartphone automatically and then you may upgrade the android version of your handset.

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S

shannu kumar

from Hyderabad, Telangana

Jun 7, 2018

Hi, my vivo v9 mobile has been stopped... When I'm playing YouTube songs... ND totally screen was stopped... ND the indicating light still blinking... I try to restart my phone...but I can't... What can I do... Only 25days I purchased vivo v9...is it so disappointed me... Please solve my issue

Reply

Vivo Mobile India Customer Care's response, Jun 8, 2018

Verified Support

Hi shannu kumar, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

M

Mathinb

from Madurai, Tamil Nadu

Jun 7, 2018

My first EMI Rs-2389 28/4/18 received SMS but 31/5/18 received SMS Rs- 2597 payment ready to claim pls chuck

Reply

Vivo Mobile India Customer Care's response, Jun 8, 2018

Verified Support

Hi Mathinb, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Address: 600042

Hi,
I am unable to launch ola app from my new vivo v7+ phone. Every time i am trying to launch it is getting hanged. Though the app is working fine after first installation but second time onwards same issue persists.
I have tried uninstalling and re-installing the app couple of times.
Even some of the other application are crashing in the first launch after installation.
Please resolve this issue asap.

Jul 4, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2018

Vivo Mobile India Customer Care's response Hi Priya vasanthi, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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K

Kartikk514

from Wazirganj, Uttar Pradesh

Jun 5, 2018

Many 3rd party apps never show any notifications. And many apps have their own notification tones but the phone only plays its general tone even after setting the specialized tone. For example notification tone of facebook messenger.

My email - [protected]@gmail.com

Reply

Vivo Mobile India Customer Care's response, Jun 5, 2018

Verified Support

Hi Kartikk514, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

D

Dheeru Meena

from Jodhpur, Rajasthan

Jun 7, 2018

Ye mobile jb se maine liya h tb se only one month sahi chla h uske baad se lgatar hang ho rha h

Reply

Vivo Mobile India Customer Care's response, Jun 8, 2018

Verified Support

Hi Dheeru Meena, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Address: 560048

Website: www.vivo.com/in

I am using vivo v7 model and I am not receiving notifications from third party apps that I have installed. I have installed some third party apps such as outlook, hipchat, slack etc and I am not receiving notifications from them though all notifications are enabled and they have been assigned priority. I am able to receive notifications only from whatsapp, facebook and gmail. Kindly consider this issue as priority otherwise I will have to replace my vivo phone and buy any other company mobile as I am still within the warranty period.

Jul 19, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2018

Vivo Mobile India Customer Care's response Hi shruthi19, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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Address: Kolkata, West Bengal, 700047

Hi
I am unable to launch ola app from my new vivo v9 phone. Every time i am trying to launch it is getting hanged. Though the app is working fine after first installation but second time onwards same issue persists.
I have tried uninstalling and re-installing the app couple of times.
Even some of the other application are crashing in the first launch after installation.

Jul 3, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2018

Vivo Mobile India Customer Care's response Hi Krittika Dasgupta Biswas, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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S

shruthi19

from Bengaluru, Karnataka

Jun 6, 2018

I am using vivo v7 model and I am not receiving notifications from third party apps that I have installed.

Reply

Vivo Mobile India Customer Care's response, Jun 7, 2018

Verified Support

Hi shruthi19, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Address: 411057

Hi team,
I am unable to play songs by 3.5 aux cable in car i tried all possible way, i tried imusic app as well as google music app but it is not wotking, help us to solve this problem it is very annoying. I search this issue over internt also not able to find this solution i dont know how to tackel this issue. I tried all things i dont know how to process how to make this happen this is very annoying this is very new phone and i am not satisfied with viveo customer support how to contact i tried phone no available online but it is not working it is very frustrating the issues like that and not a cutomer forums. This is not acceptable. Why this is happening i dont know same cable other phone is working.

Thanks,
Yuvraj

Jul 2, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2018

Vivo Mobile India Customer Care's response Hi Yuvrajsin, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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A

Ankitsinghal275

from Kandhla, Uttar Pradesh

Jun 4, 2018

Sir vivo Y66 mobil m face lock nhi h jabki 55L or Y69 m face lock update hone ke baad aa gya please sir y66 ke liye face lock update bhejiye

Reply

Vivo Mobile India Customer Care's response, Jun 5, 2018

Verified Support

Hi Ankitsinghal, sorry for the inconvenience caused. We would be more than thrilled to announce raised features. As of now, Face Access feature is available in V9, V9Youth, V7Plus Limited Edition, V7, V7Plus, Y69, Y53, Y53i, Y71, and X21 devices only. Once we have any news about Vivo Y66, we're sure to keep our customers updated through our social media pages.

T

TEJAS ANANT

from Akalkot, Maharashtra

Jun 4, 2018

Hello sir, using a vivo v 7+ phone. Past few days apps lime Ozee, Sony Liv, Voot Google maps are not working on my phone. I request you to look upon the problem n rectify my request for the same.also some apps repeatedly close off immmediately.

Reply

Vivo Mobile India Customer Care's response, Jun 5, 2018

Verified Support

Hi TEJAS ANANT, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Address: Coimbatore, Tamil Nadu, 641043

Hi team,
Just bought a new vivo v9 a few days ago. A major problem i'm facing is that some of the apps are not working properly.
The ola app doesn't launch when i open it, the google maps app keeps coming out of navigation everytime i'm using it and many others apps keeps crashing when i use it.
I even tried uninstalling and reinstalling the apps but same issue persists..
Can you pls advice on how to proceed as it's becoming very difficult to use the phone..
Hoping for a positive and fast reply...

Jul 3, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

Vivo Mobile India Customer Care's response Hi Ashik Kurien, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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R

Rupender Singh Narang

from Delhi, Delhi

Jul 3, 2018

Hi i am useing vivo v7 + . i am faceing peoblem with google map its keep comeing from map and voot app did not opend. I spend 22000 mailny for google map.. Plss provide solution ...

Reply

Vivo Mobile India Customer Care's response, Jul 4, 2018

Verified Support

Hi Rupender Singh Narang, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Hi,
In my vivo v5 maps are not working.when i press view directions for few seconds it will show after that it goes back to original map.
Previously it was working fine please help me in that..
Looks like gps is not working in vivo v5 previously it was working suddenly after update it stopped working..i need google maps for daily traveling. It would be grateful i[censored] find solution for it

Jul 2, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

Vivo Mobile India Customer Care's response Hi Veena Kulkarni, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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G

Gemaica Bolilan

Jun 4, 2018

My Unit is Vivo y71 Need to repair sreen

Reply

Gemaica Bolilan's reply, May 31, 2018

Need to Repair, i avail this phone homecredit

Vivo Mobile India Customer Care's response, Jun 5, 2018

Verified Support

Hi Gemaica Bolilan, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Dear sir,

From last few days some of the apps in my vivo v9 is not working properly like they are getting crashed easily..
The ola app, voot app, sony liv app, even the google maps app and many others are not opening only.
I tried myself to do something about it but all in vain
Actually even uninstalling and reinstalling back the same app is also of no use..
I have even scanned for viruses
Its clean!!
So plz have a look at it
Hoping for a positive and fast reply..

Jun 29, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

May 29, 2018

Vivo Mobile India Customer Care's response Hi Krupa Sanghani, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on above suggested mail id, so that we may help you accordingly.

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S

Sangeeta Anand

from Mumbai, Maharashtra

Jun 5, 2018

Dear sir,

From last few days some of the apps in my vivo v9 is not working properly like they are getting crashed easily..
The altbalaji app, voot app, sony liv app are not opening only.
I tried myself to do something about it but all in vain
Actually even uninstalling and reinstalling back the same app is also of no use..
So plz have a look at it
Hoping for a positive and fast reply..

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Vivo Mobile India Customer Care's response, Jun 6, 2018

Verified Support

Hi Sangeeta Anand, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

S

samirsingh1

from Bengaluru, Karnataka

Jul 11, 2018

Hi Seriously disappointed by this phone.
Some times screen get black.
Apps are not working properly getting crashed or not even starting.
Poor quality product.
It was better to invest 15k more, rather than buying VIVO product.
Only 10 days phone made me feel annoyed.
Poor poor poor.

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Vivo Mobile India Customer Care's response, Jul 11, 2018

Verified Support

Hi samirsingh1, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Address: 382012

Dear sir,

From last few days some of the apps in my vivo v5 is not working properly like they are getting crashed easily..
The ola app even the google maps app and many others are not opening only.
I tried myself to do something about it but all in vain
Actually even uninstalling and reinstalling back the same app is also of no use..
I have even scanned for viruses
Its clean!!
So plz have a look at it
Hoping for a positive and fast reply..

Jun 28, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

Vivo Mobile India Customer Care's response Hi Devang Ranpara, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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Address: Bangalore, Karnataka, 560098

Since from 5-6 days google map is not working, whenever i click on start so it start the navigation as usual but after 4-5 seconds it force back to start again and i have to start the navigation again and again.

P. S i have cleared the cache, uninstalled the updates and reinstalled them again, restored factory settings and reboots my phone.

Also, all the folks whom i know and using vivo are facing the same problem.

Appreciate your immediate assistance.

Jun 28, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

May 25, 2018

Vivo Mobile India Customer Care's response Hi Ramrajng, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

May 25, 2018

Updated by Ramrajng Thanks for your response. Have called them and no use... Infact they are not at all accepting the issues happening and have checked closed 10-12 friends who are using vivo and everyone is facing same problem.

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Ramrajng

from Bengaluru, Karnataka

May 25, 2018

Thanks for your response. Have called them and no use... Infact they are not at all accepting the issues happening and have checked closed 10-12 friends who are using vivo and everyone is facing same problem.

Reply

Vivo Mobile India Customer Care's response, May 26, 2018

Verified Support

Hi Ramrajng, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on above suggested mail id, so that we may help you accordingly.

M

Mukesh Maharana

from New Delhi, Delhi

May 28, 2018

Facing same issue with vivo Y69 vivo1714

contact [protected]

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Vivo Mobile India Customer Care's response, May 28, 2018

Verified Support

Hi Mukesh Maharana, sorry for the inconvenience caused. Kindly wait for sometime, we will get back to you by tomorrow between 8 AM to 8 PM.

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