Vivo Mobile India Complaints & Reviews

Dear concern,

This is reference to my visit to your service centre today morning regarding main screen hanging of vivo v9 purchased from mobile king vide invoice no: mg/5165/18-19 dtd 05.05.2018.

The issues has been clarified that main screen hanging/screen will go black completely/screen will open after that but icons will not respond for some seconds/screen will change to 2 slides and back to normal.
Camera not functioning/dial screen hanging/once incoming calls doesn't know who is calling (Screen will be black).

From 3rd day onwards this issue appeared think that may be software issue after that updated and re booted, still the same issue persisting.

Shared the video clips to service centres and concern teams of different types of hanging.

Now no one responding for emails and escalations as of now

Since it is a new one not interested in repair and return and requesting to replace the same without further delay.

I would plan to move legally regarding quality of product with high cost which you are getting from customers is not right...

Expecting a favorable reply in this regards.

Last year i have bought vivo v5 s on 21/5/2017 which suddenly bursted in very bad condition...
And now when i came to complain about it in service center after that they didn't inspected it and after some time they told internal parts were missing which is unnecessary escuses made by executive...
Sir pls make this as an important so that i would not take any further action...

Respected sir,
I m being continousely harraed by vivo service team. I m a employee of vivo brand and i am also a vivo smartphone user and since febuary i got some problems with my handset and everytime i visited service centre and their team specially their representative menka didnt behave well with me because i m a vivo employee and she said 'phle hum apna phone change karwayenge.
Still my handset in service centre and they didn't make me any call regarding my handset.
I m visited 4 times on
13th may
26th march
30th may
12th june

Whenever i shuffle songs on imusic it keeps going back to the first song and won't shuffle to another song. I tried many procedure to rectify it but it's the same outcome. Please help! I've seen that others has the same problem but a solution hasn't been made. Other music players are working fine but imusic has the best sound and that's why it's important to solve this issue

I have vivo y55s. I used it 5 months, then after 5 months its started heating soo much and because of heating the touch screen border color change to purple and its spread all over the screen. After several minutes its changes to normal. Then i contacted vivo service center near by me. But they said ur phone doesn't have any problem. So now i want to refund or replacement.

I have purchased vivo v9 mobile from vivo dealer before 2 month
And i protect vivo v9 with back cover
But with back cover protection there is lost of scratch on back side of vivo v9 mobile.
I want to change my back with under warranty mobile. So i request you to change my back side of vivo v9 or replace it with new mobile because it's a company fault

Im getting problem with notification on vivo v9. Notification and even mesaage is not loaded in whatsapp. Once i will open whatsapp, altogather 40-50 message will be delivered which was pending. The same thing happend in mail also. Why automatically whatsapp message is not loading in background and why whatsapp need to open to load messages. Same error in loading mail also. This is serious problem. Evenif paying 20k this kind of silly error occured. Please solve it asap.

My details
Prashant patel
[protected]

So what about my question...? You just tell whether vivo v5 is going to get nougat or not... Answer me in yes or no... Nothing else also tell why v5s and v5 plus getting nougat update... You people take money in huge sums and then don't provide after sales service... Please for the god's sake give me a prompt reply... What i'm asking is just whether my v5 hanset going to get nougat update and you are useless reply and coming to the main point

The glass was broke and when we went to your dealer, they changed the complete display charging as rs. 2800. They never gave it at the right time though. Made us walk to and fro for so many times. After they changed the display, speaker is not working. When we took it back, they said they have forgotten to fix the speaker. And today they got it to fix the problem. And again the same drama. They were not able to rectify it and now saying some other problem. We need a day or we have to take it to krishnagiri. What should we do? Take some action. Thanks in advance.

Dear Vivo,
I brought this Vivo V7 one month back, but facing lots of functionality issues as described below and can't believe on security of my data.
1.Bluetooth automatically switching on/off.no user control on this.
2.gmail crashing, it's not opening many times.
3.surprised that today facebook also crashed.

Need immediate action on this.

Thanks and Regards,
Bimohini
Mob:[protected]

Vivo still not gave update of oreo its more than a year google launged his oreo update but still vivo did not gave us tha update for vivo v7 plus its like a fraud. Please 10000 rs mi phone got update for oreo but 220000 rs phonr vivo v7 + still didnot got oreo update. It is just like after sale service. Vivo just focus on selling then who will give after sale services. I think vivo should be block from indian market, vivo should be blacklisted...

Respected team of Vivo,
I'm a Vivo V5 user. As I realized that the company has rolled out the Nougat update for Vivo V5, I reached to the nearest Vivo Center in Rajkot... But the lady there told me that the update is available for V5s and V5 plus model whereas the official facebook account of had uploaded a photo in which it the update is even for Vivo V5...I've attached that pic with this letter...so reply me as soon as possible...

Hi,
I am unable to launch ola app from my new vivo v7+ phone. Every time i am trying to launch it is getting hanged. Though the app is working fine after first installation but second time onwards same issue persists.
I have tried uninstalling and re-installing the app couple of times.
Even some of the other application are crashing in the first launch after installation.
Please resolve this issue asap.

I am using vivo v7 model and I am not receiving notifications from third party apps that I have installed. I have installed some third party apps such as outlook, hipchat, slack etc and I am not receiving notifications from them though all notifications are enabled and they have been assigned priority. I am able to receive notifications only from whatsapp, facebook and gmail. Kindly consider this issue as priority otherwise I will have to replace my vivo phone and buy any other company mobile as I am still within the warranty period.

Hi
I am unable to launch ola app from my new vivo v9 phone. Every time i am trying to launch it is getting hanged. Though the app is working fine after first installation but second time onwards same issue persists.
I have tried uninstalling and re-installing the app couple of times.
Even some of the other application are crashing in the first launch after installation.

Hi team,
I am unable to play songs by 3.5 aux cable in car i tried all possible way, i tried imusic app as well as google music app but it is not wotking, help us to solve this problem it is very annoying. I search this issue over internt also not able to find this solution i dont know how to tackel this issue. I tried all things i dont know how to process how to make this happen this is very annoying this is very new phone and i am not satisfied with viveo customer support how to contact i tried phone no available online but it is not working it is very frustrating the issues like that and not a cutomer forums. This is not acceptable. Why this is happening i dont know same cable other phone is working.

Thanks,
Yuvraj

Hi team,
Just bought a new vivo v9 a few days ago. A major problem i'm facing is that some of the apps are not working properly.
The ola app doesn't launch when i open it, the google maps app keeps coming out of navigation everytime i'm using it and many others apps keeps crashing when i use it.
I even tried uninstalling and reinstalling the apps but same issue persists..
Can you pls advice on how to proceed as it's becoming very difficult to use the phone..
Hoping for a positive and fast reply...

Hi,
In my vivo v5 maps are not working.when i press view directions for few seconds it will show after that it goes back to original map.
Previously it was working fine please help me in that..
Looks like gps is not working in vivo v5 previously it was working suddenly after update it stopped working..i need google maps for daily traveling. It would be grateful i[censored] find solution for it

Dear sir,

From last few days some of the apps in my vivo v9 is not working properly like they are getting crashed easily..
The ola app, voot app, sony liv app, even the google maps app and many others are not opening only.
I tried myself to do something about it but all in vain
Actually even uninstalling and reinstalling back the same app is also of no use..
I have even scanned for viruses
Its clean!!
So plz have a look at it
Hoping for a positive and fast reply..

Dear sir,

From last few days some of the apps in my vivo v5 is not working properly like they are getting crashed easily..
The ola app even the google maps app and many others are not opening only.
I tried myself to do something about it but all in vain
Actually even uninstalling and reinstalling back the same app is also of no use..
I have even scanned for viruses
Its clean!!
So plz have a look at it
Hoping for a positive and fast reply..