Vivo Mobile India Complaints & Reviews

Address: Ahmedabad, Gujarat, 382415

Im getting problem with notification on vivo v9. Notification and even mesaage is not loaded in whatsapp. Once i will open whatsapp, altogather 40-50 message will be delivered which was pending. The same thing happend in mail also. Why automatically whatsapp message is not loading in background and why whatsapp need to open to load messages. Same error in loading mail also. This is serious problem. Evenif paying 20k this kind of silly error occured. Please solve it asap.

My details
Prashant patel
[protected]

Jul 15, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2018

Vivo Mobile India Customer Care's response Hi Prashant Patel, sorry for the inconvenience caused. Kindly wait for sometime, we will get back to you shortly.

Verified Support

Jun 14, 2018

Vivo Mobile India Customer Care's response Hi Prashant Patel, as per the telephonic conversation, required information has been provided to you.

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H

harshita sood

from Noida, Uttar Pradesh

Jun 15, 2018

I had purchased Vivo V5 around one year back...it was working fine until recently when it has started switching off randomly on its own even though battery is still charged...pls inform how to set it right and help.the callss are even arent being able to placed. My phome is always coming unreachable.

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Vivo Mobile India Customer Care's response, Jun 15, 2018

Verified Support

Hi Harshita Sood, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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So what about my question...? You just tell whether vivo v5 is going to get nougat or not... Answer me in yes or no... Nothing else also tell why v5s and v5 plus getting nougat update... You people take money in huge sums and then don't provide after sales service... Please for the god's sake give me a prompt reply... What i'm asking is just whether my v5 hanset going to get nougat update and you are useless reply and coming to the main point

Jul 10, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2018

Vivo Mobile India Customer Care's response Hi Meet Sejpal, sorry for the inconvenience caused. For the upcoming upgraded android version, you will get the notification on your smartphone automatically and then you may upgrade the android version of your handset.

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R

rohan0508

from Noida, Uttar Pradesh

Jun 11, 2018

My vivo v5 is heating much more...

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Vivo Mobile India Customer Care's response, Jun 12, 2018

Verified Support

Hi rohan0508, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Address: Krishnagiri, Tamil Nadu, 635109

The glass was broke and when we went to your dealer, they changed the complete display charging as rs. 2800. They never gave it at the right time though. Made us walk to and fro for so many times. After they changed the display, speaker is not working. When we took it back, they said they have forgotten to fix the speaker. And today they got it to fix the problem. And again the same drama. They were not able to rectify it and now saying some other problem. We need a day or we have to take it to krishnagiri. What should we do? Take some action. Thanks in advance.

Jul 13, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2018

Vivo Mobile India Customer Care's response Hi Minnie Hansika, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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Metoo Toome

from Bengaluru, Karnataka

Jun 13, 2018

Phone has been working great last 10 months But phone voice suddenly reduced drastically for both incoming and outgoing calls, please help.
Normal videos works great. Both incoming and outgoing calls works with headphones as well but the sound issues only when without headphones.
Email:[protected]@gmail.com

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Vivo Mobile India Customer Care's response, Jun 13, 2018

Verified Support

Hi Metoo Toome, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

B

Banna Jai Singh Rathore

from Tonk, Rajasthan

Jun 18, 2018

My phone is very heating.

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Vivo Mobile India Customer Care's response, Jun 18, 2018

Verified Support

Hi Banna Jai Singh Rathore, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

S

sureshuma

from Dirba, Punjab

Jun 18, 2018

My vivo v3 phone is lost before one hour pls find out and lock my phone mac id is 2409:4055:595:3589:62e9:b369:7bad:9e58, an yearly action is requested becaous my hole family details are in saved my phone memory and photos to be saved in my phone memory

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Vivo Mobile India Customer Care's response, Jun 18, 2018

Verified Support

Hi sureshuma, we are sorry to hear this. Kindly visit the nearest police station and file an FIR.

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Address: Mumbai City, Maharashtra, 400709

Website: Vivo mobile

Dear Vivo,
I brought this Vivo V7 one month back, but facing lots of functionality issues as described below and can't believe on security of my data.
1.Bluetooth automatically switching on/off.no user control on this.
2.gmail crashing, it's not opening many times.
3.surprised that today facebook also crashed.

Need immediate action on this.

Thanks and Regards,
Bimohini
Mob:[protected]

+1 videos

Jul 20, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2018

Vivo Mobile India Customer Care's response Hi Bimohini Panigrahi, sorry for the inconvenience caused. Kindly wait for sometime, we will get back to you shortly.

Verified Support

Jun 19, 2018

Vivo Mobile India Customer Care's response Hi Bimohini Panigrahi, as per the telephonic conversation, required information has been provided to you.

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Sumit Kumaw

from Delhi, Delhi

Jun 11, 2018

My name is Tavender kumar . I have lost my vivo mobile (Y66 black) recently 07/06/2018 in evng around 8:30 in Rajeeve nagar Gurugram and IEMI NO. is [protected]
[protected]
Plz track right location and inform me

vivo, 1718/bluetooth gmail facebook crash - Comment #3125518 - Image #0

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Vivo Mobile India Customer Care's response, Jun 12, 2018

Verified Support

Hi Sumit Kumaw, we are sorry to hear this. Kindly visit the nearest police station and file an FIR.

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Address: 362135

Vivo still not gave update of oreo its more than a year google launged his oreo update but still vivo did not gave us tha update for vivo v7 plus its like a fraud. Please 10000 rs mi phone got update for oreo but 220000 rs phonr vivo v7 + still didnot got oreo update. It is just like after sale service. Vivo just focus on selling then who will give after sale services. I think vivo should be block from indian market, vivo should be blacklisted...

Jul 7, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

Vivo Mobile India Customer Care's response Hi Mohit Bamrotiya, thank you for contacting Vivo India. For the upcoming upgraded android version, you will get the notification on your smartphone automatically and then you may upgrade the android version of your handset.

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L

Leoni Marian

from Chennai, Tamil Nadu

Jun 8, 2018

I have set a contact picture for my mother so that her picture comes while calling. I get a clear image of hers while she calls me. But the same doesn't happens so when I call her. At the same time I get a blurred background image of my mother's which I set for calling. Kindly help me. It's a new mobile. Vivo v9. TIY

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Vivo Mobile India Customer Care's response, Jun 8, 2018

Verified Support

Hi Leoni Marian, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

T

Tabi Priya

from Raipur, Chhattisgarh

Jun 8, 2018

Some apps like ola and TEZ keep crashing on my phone

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Vivo Mobile India Customer Care's response, Jun 8, 2018

Verified Support

Hi Tabi Priya, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Address: Rajkot, Gujarat

Website: www.vivo.com

Respected team of Vivo,
I'm a Vivo V5 user. As I realized that the company has rolled out the Nougat update for Vivo V5, I reached to the nearest Vivo Center in Rajkot... But the lady there told me that the update is available for V5s and V5 plus model whereas the official facebook account of had uploaded a photo in which it the update is even for Vivo V5...I've attached that pic with this letter...so reply me as soon as possible...

+2 photos

Jul 20, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

Vivo Mobile India Customer Care's response Hi Meet Sejpal, we would like to inform you that Nougat version is the latest version of Android. For V5 handset to make it more stable and user-friendly, our research and development department is testing this android version constantly because of which it is not open for customer's use yet. Also, it might be possible that if you put it into use without testing, few third-party applications which are already installed in your handset will not be stable and also lead to many other issues like functions will not be stable. Here we would suggest you to use Android 6.0 version which is the latest open version for V5 because it has more stable performance and higher compatibility which can fulfil your current requirement.

Jun 07, 2018

Updated by Meet Sejpal Hi vivo team,
Please tell me will vivo v5 get nougat update in future.. Also tell me when... Plea se make sure that my faith in vivo don't start to fade... It's now all your responsibility to reply me properly and answer all my above question.. And please tell me what about your official confirmation in your official facebook account which said that vivo v5 along with v5s and v5 plus are ready for nougat
Regard to vivo team

Verified Support

Jun 19, 2018

Vivo Mobile India Customer Care's response Hi Meet Sejpal, for the upcoming upgraded android version, you will get the notification on your smartphone automatically and then you may upgrade the android version of your handset.

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S

shannu kumar

from Hyderabad, Telangana

Jun 7, 2018

Hi, my vivo v9 mobile has been stopped... When I'm playing YouTube songs... ND totally screen was stopped... ND the indicating light still blinking... I try to restart my phone...but I can't... What can I do... Only 25days I purchased vivo v9...is it so disappointed me... Please solve my issue

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Vivo Mobile India Customer Care's response, Jun 8, 2018

Verified Support

Hi shannu kumar, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

M

Mathinb

from Madurai, Tamil Nadu

Jun 7, 2018

My first EMI Rs-2389 28/4/18 received SMS but 31/5/18 received SMS Rs- 2597 payment ready to claim pls chuck

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Vivo Mobile India Customer Care's response, Jun 8, 2018

Verified Support

Hi Mathinb, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Address: 600042

Hi,
I am unable to launch ola app from my new vivo v7+ phone. Every time i am trying to launch it is getting hanged. Though the app is working fine after first installation but second time onwards same issue persists.
I have tried uninstalling and re-installing the app couple of times.
Even some of the other application are crashing in the first launch after installation.
Please resolve this issue asap.

Jul 4, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2018

Vivo Mobile India Customer Care's response Hi Priya vasanthi, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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K

Kartikk514

from Wazirganj, Uttar Pradesh

Jun 5, 2018

Many 3rd party apps never show any notifications. And many apps have their own notification tones but the phone only plays its general tone even after setting the specialized tone. For example notification tone of facebook messenger.

My email - [protected]@gmail.com

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Vivo Mobile India Customer Care's response, Jun 5, 2018

Verified Support

Hi Kartikk514, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

D

Dheeru Meena

from Jodhpur, Rajasthan

Jun 7, 2018

Ye mobile jb se maine liya h tb se only one month sahi chla h uske baad se lgatar hang ho rha h

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Vivo Mobile India Customer Care's response, Jun 8, 2018

Verified Support

Hi Dheeru Meena, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Address: 560048

Website: www.vivo.com/in

I am using vivo v7 model and I am not receiving notifications from third party apps that I have installed. I have installed some third party apps such as outlook, hipchat, slack etc and I am not receiving notifications from them though all notifications are enabled and they have been assigned priority. I am able to receive notifications only from whatsapp, facebook and gmail. Kindly consider this issue as priority otherwise I will have to replace my vivo phone and buy any other company mobile as I am still within the warranty period.

Jul 19, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2018

Vivo Mobile India Customer Care's response Hi shruthi19, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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Address: Kolkata, West Bengal, 700047

Hi
I am unable to launch ola app from my new vivo v9 phone. Every time i am trying to launch it is getting hanged. Though the app is working fine after first installation but second time onwards same issue persists.
I have tried uninstalling and re-installing the app couple of times.
Even some of the other application are crashing in the first launch after installation.

Jul 3, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2018

Vivo Mobile India Customer Care's response Hi Krittika Dasgupta Biswas, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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S

shruthi19

from Bengaluru, Karnataka

Jun 6, 2018

I am using vivo v7 model and I am not receiving notifications from third party apps that I have installed.

Reply

Vivo Mobile India Customer Care's response, Jun 7, 2018

Verified Support

Hi shruthi19, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Address: 411057

Hi team,
I am unable to play songs by 3.5 aux cable in car i tried all possible way, i tried imusic app as well as google music app but it is not wotking, help us to solve this problem it is very annoying. I search this issue over internt also not able to find this solution i dont know how to tackel this issue. I tried all things i dont know how to process how to make this happen this is very annoying this is very new phone and i am not satisfied with viveo customer support how to contact i tried phone no available online but it is not working it is very frustrating the issues like that and not a cutomer forums. This is not acceptable. Why this is happening i dont know same cable other phone is working.

Thanks,
Yuvraj

Jul 2, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2018

Vivo Mobile India Customer Care's response Hi Yuvrajsin, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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A

Ankitsinghal275

from Kandhla, Uttar Pradesh

Jun 4, 2018

Sir vivo Y66 mobil m face lock nhi h jabki 55L or Y69 m face lock update hone ke baad aa gya please sir y66 ke liye face lock update bhejiye

aux cable is not working - Comment #3118094 - Image #0

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Vivo Mobile India Customer Care's response, Jun 5, 2018

Verified Support

Hi Ankitsinghal, sorry for the inconvenience caused. We would be more than thrilled to announce raised features. As of now, Face Access feature is available in V9, V9Youth, V7Plus Limited Edition, V7, V7Plus, Y69, Y53, Y53i, Y71, and X21 devices only. Once we have any news about Vivo Y66, we're sure to keep our customers updated through our social media pages.

T

TEJAS ANANT

from Akalkot, Maharashtra

Jun 4, 2018

Hello sir, using a vivo v 7+ phone. Past few days apps lime Ozee, Sony Liv, Voot Google maps are not working on my phone. I request you to look upon the problem n rectify my request for the same.also some apps repeatedly close off immmediately.

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Vivo Mobile India Customer Care's response, Jun 5, 2018

Verified Support

Hi TEJAS ANANT, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Address: Coimbatore, Tamil Nadu, 641043

Hi team,
Just bought a new vivo v9 a few days ago. A major problem i'm facing is that some of the apps are not working properly.
The ola app doesn't launch when i open it, the google maps app keeps coming out of navigation everytime i'm using it and many others apps keeps crashing when i use it.
I even tried uninstalling and reinstalling the apps but same issue persists..
Can you pls advice on how to proceed as it's becoming very difficult to use the phone..
Hoping for a positive and fast reply...

Jul 3, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

Vivo Mobile India Customer Care's response Hi Ashik Kurien, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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R

Rupender Singh Narang

from Delhi, Delhi

Jul 3, 2018

Hi i am useing vivo v7 + . i am faceing peoblem with google map its keep comeing from map and voot app did not opend. I spend 22000 mailny for google map.. Plss provide solution ...

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Vivo Mobile India Customer Care's response, Jul 4, 2018

Verified Support

Hi Rupender Singh Narang, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Hi,
In my vivo v5 maps are not working.when i press view directions for few seconds it will show after that it goes back to original map.
Previously it was working fine please help me in that..
Looks like gps is not working in vivo v5 previously it was working suddenly after update it stopped working..i need google maps for daily traveling. It would be grateful i[censored] find solution for it

Jul 2, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

Vivo Mobile India Customer Care's response Hi Veena Kulkarni, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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G

Gemaica Bolilan

Jun 4, 2018

My Unit is Vivo y71 Need to repair sreen

maps are not working in vivo v5 - Comment #3118114 - Image #0

maps are not working in vivo v5 - Comment #3118114 - Image #1

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Gemaica Bolilan's reply, May 31, 2018

Need to Repair, i avail this phone homecredit

Vivo Mobile India Customer Care's response, Jun 5, 2018

Verified Support

Hi Gemaica Bolilan, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Dear sir,

From last few days some of the apps in my vivo v9 is not working properly like they are getting crashed easily..
The ola app, voot app, sony liv app, even the google maps app and many others are not opening only.
I tried myself to do something about it but all in vain
Actually even uninstalling and reinstalling back the same app is also of no use..
I have even scanned for viruses
Its clean!!
So plz have a look at it
Hoping for a positive and fast reply..

Jun 29, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

May 29, 2018

Vivo Mobile India Customer Care's response Hi Krupa Sanghani, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on above suggested mail id, so that we may help you accordingly.

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S

Sangeeta Anand

from Mumbai, Maharashtra

Jun 5, 2018

Dear sir,

From last few days some of the apps in my vivo v9 is not working properly like they are getting crashed easily..
The altbalaji app, voot app, sony liv app are not opening only.
I tried myself to do something about it but all in vain
Actually even uninstalling and reinstalling back the same app is also of no use..
So plz have a look at it
Hoping for a positive and fast reply..

Reply

Vivo Mobile India Customer Care's response, Jun 6, 2018

Verified Support

Hi Sangeeta Anand, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

S

samirsingh1

from Bengaluru, Karnataka

Jul 11, 2018

Hi Seriously disappointed by this phone.
Some times screen get black.
Apps are not working properly getting crashed or not even starting.
Poor quality product.
It was better to invest 15k more, rather than buying VIVO product.
Only 10 days phone made me feel annoyed.
Poor poor poor.

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Vivo Mobile India Customer Care's response, Jul 11, 2018

Verified Support

Hi samirsingh1, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Address: 382012

Dear sir,

From last few days some of the apps in my vivo v5 is not working properly like they are getting crashed easily..
The ola app even the google maps app and many others are not opening only.
I tried myself to do something about it but all in vain
Actually even uninstalling and reinstalling back the same app is also of no use..
I have even scanned for viruses
Its clean!!
So plz have a look at it
Hoping for a positive and fast reply..

Jun 28, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

Vivo Mobile India Customer Care's response Hi Devang Ranpara, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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Address: Bangalore, Karnataka, 560098

Since from 5-6 days google map is not working, whenever i click on start so it start the navigation as usual but after 4-5 seconds it force back to start again and i have to start the navigation again and again.

P. S i have cleared the cache, uninstalled the updates and reinstalled them again, restored factory settings and reboots my phone.

Also, all the folks whom i know and using vivo are facing the same problem.

Appreciate your immediate assistance.

Jun 28, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

May 25, 2018

Vivo Mobile India Customer Care's response Hi Ramrajng, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

May 25, 2018

Updated by Ramrajng Thanks for your response. Have called them and no use... Infact they are not at all accepting the issues happening and have checked closed 10-12 friends who are using vivo and everyone is facing same problem.

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R

Ramrajng

from Bengaluru, Karnataka

May 25, 2018

Thanks for your response. Have called them and no use... Infact they are not at all accepting the issues happening and have checked closed 10-12 friends who are using vivo and everyone is facing same problem.

Reply

Vivo Mobile India Customer Care's response, May 26, 2018

Verified Support

Hi Ramrajng, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on above suggested mail id, so that we may help you accordingly.

M

Mukesh Maharana

from New Delhi, Delhi

May 28, 2018

Facing same issue with vivo Y69 vivo1714

contact [protected]

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Vivo Mobile India Customer Care's response, May 28, 2018

Verified Support

Hi Mukesh Maharana, sorry for the inconvenience caused. Kindly wait for sometime, we will get back to you by tomorrow between 8 AM to 8 PM.

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My vivo v5 more than a year old that was working perfectly fine is dead unexpectedly. The phone showed no signs of any problem. Overnight it has completely switched off (Had sufficient battery) and is not even charging now. Seeking assistance in getting the phone repaird. The vivo service centre at bangalore has shown least interest over the call in helping resolve the issue. Calls are being ignored or repeatedly disconnected by the operators....

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Address: Jodhpur, Rajasthan, 342001

Website: [email protected]

Mai soorsagar se jhalamand cicrle ki ormotor cycle laker kam pe ja raha tha ki do gay jagdthe huaa mere ander aakar gus gaye jise mai meri motorcyle samet pass hi bana pani ka gadha tha usme gir gaya jise mera phone bhi us pani mai girne se karabh ho gaya karpa karke aap mera claim book karke yha to mera mobile tik karva do nahi to plz my phone replecment karva dijiye

+3 photos

Jun 22, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

May 17, 2018

Vivo Mobile India Customer Care's response Hi ramarjun, we are sorry to hear this. Kindly visit at Vivo service centre, they will help you accordingly. Please click on the below mentioned link to get the service centre details: https://www.vivo.com/in/support/support-info#/in/support/service-center

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Kuheli Panigrahi

from Kolkata, West Bengal

May 18, 2018

The applications of My phone specifically ola and shuttle and has stopped working from yesterday. Even after repeated calls to customer care. They are not able to provide me any solution. It has been just six months I bought the phone. Please provide a solution.

mobiles/mobile phone - Comment #3101454 - Image #0

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Vivo Mobile India Customer Care's response, May 19, 2018

Verified Support

Hi Kuheli Panigrahi, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

B

Bhuvan Rokade

from Nagpur, Maharashtra

May 21, 2018

Complaint for theft my mobile already but mail not receiving any document

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Vivo Mobile India Customer Care's response, May 22, 2018

Verified Support

Hi Bhuvan Rokade, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

S

Sazit

from Sambalpur, Odisha

May 25, 2018

I have a network problem most of the time network goes automatically becomes nil as other phones are getting connected with network it's vivo y6/1609 I think it is the worst phone I ever had

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Vivo Mobile India Customer Care's response, May 25, 2018

Verified Support

Hi Sazit, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Address: 113

Someone stole my phone from my workplace on 12/05/2018 between 3.30pm and 4.00pm. My current location is Liwa, Sohar, Oman. I have raised an official complaint to Royal Oman Police(ROP) on14/05/2018 (document attached below) and I attached purchase invoice.
Contract Details- Oman:- +[protected]
Email:- [protected]@gmail.com
India phone no:-sharook:- [protected]

+3 photos

Jun 18, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

May 16, 2018

Vivo Mobile India Customer Care's response Hi salman-1, regarding your concern, we called you and had a conversation with Mr. Shahrukh, he informed us that you are available right now so we will get back to you shortly at your convenient time.

Verified Support

May 17, 2018

Vivo Mobile India Customer Care's response Hi salman-1, as per the telephonic conversation, required information has been provided to you.

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Address: Panipat, Haryana

Sir my vivo v9 phone burst when i charge my device and after that i receive an call and while talking my phone burst and fumes comes out from the backside.. Now tell me what should i do how i get my money back. Phone is still in warranty. I add some picture of my device. I hope u solve my issue and instruct me to how i get my money back or how i fulfil my damages

Jun 12, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

May 12, 2018

Vivo Mobile India Customer Care's response Hi Naveen59, as per the telephonic conversation, please visit the service centre, so that we may help you accordingly.

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H

Harvinder Sufi

from Bengaluru, Karnataka

May 17, 2018

I have vivo v9 youth. 10 days old. but my experience with this phone very bad. phone battery backup too low. some apps not working. phone not working i accept

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Vivo Mobile India Customer Care's response, May 18, 2018

Verified Support

Hi Harvinder Sufi, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

M

Mahe@

from Hyderabad, Telangana

May 22, 2018

Bike auto accident may 16 afternoon 12:30pm to 2:00pm

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Vivo Mobile India Customer Care's response, May 23, 2018

Verified Support

Hi Mahe@, thank you for writing to us. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

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Address: Jalandhar, Punjab, 144003

Vivo still not gave update of oreo its more than a year google launged his oreo update but still vivo did not gave us tha update for vivo v7 plus its like a fraud. Please 10000 rs mi phone got update for oreo but 220000 rs phonr vivo v7 + still didnot got oreo update. It is just like after sale service. Vivo just focus on selling then who will give after sale services. I think vivo should be block from indian market, vivo should be blacklisted

Jun 11, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

Vivo Mobile India Customer Care's response Hi gagandeep bhatia, thank you for contacting Vivo India. For the upcoming upgraded android version, you will get the notification on your smartphone automatically and then you may upgrade the android version of your handset.

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gagandeep bhatia

from Jalandhar, Punjab

May 11, 2018

But now android p beta version is launched but still vivo v7 plu did not provided oreo update. I think its been a year google launched oreo 8.0.1 but sill there is no update from vivo. I have spend Rs 22000 on your phone and phone of MI Redmi note 4 for Rs 10000 got update for oreo.

Please take it seriously.

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Vivo Mobile India Customer Care's response, May 12, 2018

Verified Support

Hi gagandeep bhatia, once the new upgraded android version will be available, your device will automatically receive the notification regarding the update, thereafter you may easily download the new version.

G

gagandeep bhatia

from Jalandhar, Punjab

May 12, 2018

but when vivo need one more year for oreo update. Please give a time period like you can say with in a month you will get update of oreo

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Vivo Mobile India Customer Care's response, May 13, 2018

Verified Support

Hi gagandeep bhatia, we do understand your concern, you will get the notification on your smartphone automatically and then you may upgrade your android version. Also, we have taken your words as feedback for the same.

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