Vodafone India Complaints & Reviews

Dear sir, Please note that my side two times Recharge internet of Rs 199.00 &; Rs.199.00 Please refund my One amount Rs 199.00 to my account. Sorry for inconvinance. For ready Ref.dt[protected] BIL/[protected]/Vodaphon e internet/VODAESP_AICI34 Thank u sir, [protected] & [protected]

I have received a bill against my talkplan : MBB_C_V_650_30d_3GB_FU_3G 0n 18.8.2014 for the bill period 12.8.2014 to 16.8.2014 i.e., for a week that includes a monthly rent of Rs 117.68. If monthly rental is charged then the billing period should be a month i.e., 30 days and not 6 days and if a weekly bill is issued then a weekly rental should have been charged. Kindly look into the matter and do the needful.

I am Delhi Customer of Vodafone. Below is the email I wrote to vodafone but not action I am really surprised how your customer service department works. You don't have basic courtesy to confirm with the customer before disconnecting his/her outgoing/incoming calls. I was not happy with the bill I recieved and spoke to your chat support. She forwarded the request for disconnection and you people didn't inform me before disconecting my services. I am using this connection from past 2 years. I am highly disappointed with this. This is really unprofessional. Now when I am complaining you customer service says send an email to corp care. You are harrassing customers nothing else. Do you have some basic guidelines to follow ? I told yesterday to resume my services and they are saying it will take 48 hours. What I will do to make calls ? You better understand these days how much we are dependant on our mobile phones. In case of emergency to whom I should contact. I can file a case against this for harassment. I was not perpared and not aware that you are going to disconnect my calls. My wife is using this number and because of this we faced alot of problems. Please close your customer service outlets as well as customer service support if they don't have any rights to do anything. If they will also take 48 hours it's better to send an email. I visited your vodafone mini store also and even they don't have much rights. Yesterday I send an email that I want to cancel my churn request even I told in vodafone mini store also at saket but still this request is in open state. In short I would say please either improve your services or close your customer service departments. Because there is of no use. I will def. share this feedback with my friends also and post this on internet. My overall experience with vodafone. In future everyone should be aware that what Vodafone can do. There is no one who can understand and give a quick resolution. Please to restore my services it is not possible for me to wait for more days and then raise a complaint at appellate. you have to understand it varies from problem to problem.

It is very embarassing am regularly getting a invalid verification calls even after providing my feedback more the 100 times. I think Vodafone is not capable enough to verify his customers. The no: from which I got the pesky calls is[protected]. My no: is [protected]. Hope this will not continue in future. Anurag Agnihotri [protected]

Dear Sir/Madam, I'm currently user of Idea cellular my mobile no is [protected].Previosly I'm use Vodafone but due to some not satisfactory services i switched to Idea.Now I'm continously getting a massgae and a leeter from Idea to summit the unpaid bill of vodafone of amount 1653.73. But for your information till date Vodafone not send me any bill of the same via Hardcopy or softcopy on my mail Id. So we kindly request you to please check this and suggest how we can resolve this problem with getting any bill receipt. Regards Prabhat Singh Sengar [protected] Pune Maharashtra

Dear All and Vodafone Team This is to highlight my plight as I have to pay charges for services I no longer require. I have been transferred out of New Delhi and I wish to deactivate my post paid mobile number [protected]@@@. I have given several requests and also through email but Vodafone is not accepting the request and I am being forced to pay money month by month. I request Vodafone to please deactivate my connection else I would have no choice left but to pursue legal means to get this number closed. It's a pity that I opted for Vodafone services. I would not recommend to anyone. Thanks. VS [protected]

I am a prepaid user of vodafone delhi and my mobile number is [protected]. From the past ten days Rs 2 are deducted from my account for some vodafone live aarti service which i never activated.although not activating for once even i sent a request to deactivate the service which was approved even then they are deducting the money.The customer care is nowhere helpful, they did refunded my money twice or thrice but i dont have the time and energy to call them everyday to get back my money .They dont even forward the call to their senior authority .you keep waiting for hours just so that u can connect to customer care.They told me you might have downloaded the aarti from the website but i had never even opened the website let aside downloading any such service.Noone has a clue how to stop this service just a bunch of sitting there at customer care.I would like all my deducted money to be refunded along with the deactivation of this service ASAP.

Respected sir/Madam, I used the vodafone card ([protected]) around the 2 and a half years. Today, 2 sept. 2014 the Gprs pack of 199 Rs. But, the speed of internet is too slow that for loading of simple page like google take 10 to 15 minutes. When I call for that problem they can give me satisfying answer even a single person of 6 call that I call from diff. number. Some of them give me wrong information and silly answers. Some of the name that I talked are Makawana Dinesh, Ashok, Asarf Shekh, and piyush. Asarf give me a number ([protected]) and told me that it is the number of nodal officer named Binnu Nayar, which solve my problem. But when I call on that number, I found that the number is not exist.Such wrong information is given by him. Also when I talked to piyush he told me that he didn't get my voice clearly so go to the terrace where the network is full even then he told me that your voice is not came clearly. And this problem is faced by my friend circle also and same response is given. So, Sir/madam I hope that you can understand my situation and you take the necessary step regarding the problem.

Dear Sir/Ma'am, I recently noted my vodafone tariff plan for the number [protected] have been changed. I was enjoying the privilege of 0.40 Rupee for all local calls. Its so funny that vodafone has raised my tariff plan to 0.90 Rupee for local calls. I was wondering how vodafone can expect us to be its customer when all other network provide cheaper tariffs than this. Its annoying when one customer care executive instructs me to visit vodafone store to revert to my older tariff plan and another executive tells me that there is no way that I can switch back to my old tariff. I do not know whom to trust. Please provide me a solution for this immediately or I am changing my network provider. Thanks to number portability. My e-mail id is [protected]@yahoo.com

Dear Sir, I have recharged an internet pack of Rs.155 which provides a 1 Gb data plan. The company gave a plan of only 750 Mb.On calling the customer care outlet, the same said that the pack is changed to a 750 Mb plan.But the same information was neither conveyed to me nor the website of the company displayed the same. It was only after I called the service center that I came to know about the changed plan. I would therefore request you to kindly look into the matter and provide me a 1Gb plan. Regards, Vishal Bajaj ([protected])

My mobile Number is [protected].

I have received the bill for the period 27.07.14 to 19.08.14.
I am charged Rs. 105 in the bill under the downloads item.

1, On 28/07/14-12:50:07 handygo_javagame_2 Rs 20.00.
2, On 30/07/14-16:03:19 handygo_javagame_2 Rs 20.00.
3, On 02/08/14-16:30:00 hello1_tvallsouth_ RS 30.00.
4, On02/08/14-22:04:02 animation_download RS 15.00
5, On 11/08/14-19:10:07handygo_javagame_2 Rs 20.00

These items I never downloaded or tried to download the same.


So, I kindly request you to refund the same as early as
possible.

Dear sir, I am soumick paul & My vodafone no is [protected], it is a postpaid connection. I am using this connection from 7.8.14, The networkrk service is disgusting & It has been from 27.8.14 Without informing me . I want to discontiue this connection immrdiately. Please deactivate this vofafone connection immediately or i will not be responsible for my actions because i will not pay the bill amount whatsoever. Please take the reguirrd actions & Deactivate this conneconnection

Dear Sir,

This is for Vodaphone Karnataka no. [protected], I had visited Vodaphone outlet in Indiranagar branch and request for closing my account by mid of May 2014, then the representative asked me come next month i.e. between June 5 to 10, since my billing cycle is between 5 &10 of every month. Accordingly, I had paid all the outstanding dues on 6th June 2014 in Indiranagar outlet, since I was traveling abroad for one year, the vodaphone representative asked me to pay the balance dues after deducting the Rs.500 advance (which was paid at the time of opening the account), and they told me the account will be closed with in 24 hrs, and i had to travel the next day i.e. on 7th June abroad and never used the Vodaphane no. after that.

Now from mid August there were calls from Vodaphone to my home no., as well as sending me mails asking to pay again the dues, which I have replied in my mails that I have cleared all my dues on 6th June, however, again and again they are returning mail which I am tribally disturbed and want to file a complaint against the consumer representative.

Complaint No.[protected] 18.08.2014 -Visited Gallery at Nerul East, submitted the application for conversion of post paid to prepaid. Submitted all the necessary documents along with photo and paid the required amount. Asked to pay the current bill. 20.08.2014- Paid the current bill 21.08.2014- Contacted the customer care executive, again asked to visit the Gallery. 23.08.2014-Visited the Gallery at Nerul East, Promised to activate the sim in 2 days 25.08.2014- Sent a mail to Customer Care(Mumbai) as sim was not ac tivated. 26.08.2014- Got a reply asking to submit the documents at the Gallery. 27.08.2014- Again sent a mail stating that the documents already submitted at the Gallery. 01.09.2014-Sim not activated, sent a mail to Customer Care Got a reply asking me to submit the documents at Gallery, which I had already submitted. Sim not activated, without assigning a reason. Planning to approach Consumer Count if the problem is not solved within 2 days.

This is the most ridiculous service! I don't understand how people from the same company are not trained on the same basic company policies! The store manager says the policies have changed this month and the cust care guys are not aware of it at all. I have been charged over limit charges for usage of 3g Data plan As per the conversation with cust care guys if I opt for a 2 gb plan for 30 days i could use those 2 gb within any number of days within 30 and not be charged extra as long as the usage is within 2gb and 30 days, i will only be charged for the internet i use and not for the data usage as per pro rata. now after ive been charged and as per the store manager at vodafone store the policies are different which have changed recently and no one has bothered to keep us posted about it nor the cust care guys are aware of it(111 & 198) I made the store guy speak to the cust service and he got the same info from them ie a cust can use the 2gb data from his plan regardless of the usage being consumed within 5 days or 30 days with absolute no mention of any pro rata policy. The store guy told me to launch a complain against cust care executive, however no help will be provided in regards to the incorrect charges and bill. I was not notified about the policy changes and i will not pay unless i get a proper resolution for this as it was not my fault, i was just following what I was told by cust care... I would appreciate immediate action

Sir, I am using [protected] for net on my P.C.when i dial customer care, balance info, self service, i get a answer "you have dialed a wrong number".I can call from my P.C. but I am unable to get SMS service to check my balance and other related enquiries.what should I do to get the above mentioned service.

Sir I am a Customer of Vodafone from 2008.and my SIM card is not working. And I went to vodafone mini store for duplicate SIM But in Agra three stores are there in trans yamuna, kamla nagar and sanjay palace. In all above stores duplicate SIM card is not available. Sir I am unable to use this number and I am facing many problems. So its a humble request to you please tell me a solution of this problem. I will be very grateful to you.

Hi, I am Khaja Shamshuddin Mohammed, have taken 3 corporate CUG group connections from Vodafone executive. All the three connections are under plan VG_Corp_IT_99. It is clear that when a plan is under same corporate group, the phone calls should be free within the group. But the Vodafone is charging the amount for the calls made from those numbers. Unfortunately, I didn't observed and paying the amount every month. I am concerned about the reliablity on Vodafone bills. I am really unhappy and never expected that such a big Enterprise can make this kind of mistake, and the ultimate consumer is paying the amount for no reason from past two years. I haven't calculated amount how much I lost, but I am more concerned about the quality they are maintaining. If I wouldn't have seen my itemised bill, that I would have never get to know about this scam, and I would be paying amount silently. This is big big concern for all the Vodafone post paid consumers. I take this oppurtunity here to advice every body, that don't rely on the bill generated by Vodafone. Go through the itemised bill and confirm yourself that the bill is correct or not.

Hi, I am Khaja Shamshuddin Mohammed, have taken 3 corporate connections from Vodafone executive. All the three connections are under plan VG_Corp_IT_99. It is clear that when a plan is under same corporate group, the phone calls should be free within the group. But the Vodafone is charging the amount for the calls made from [protected] to [protected]. Unfortunately, I didn't observed and paying the amount every month from past two years. I am concerned about the reliability on Vodafone bills. I am really unhappy and never expected that such a big Enterprise can make silly mistake, and the ultimate consumer is paying the amount for no reason from past 2 years. Best Regards, Khaja Shamshuddin. 91-[protected].

Last Friday my 3g data service was blocked by Vodafone without any Intimation. And till now the issue was not solved. Several times I called Ur customer care executive At 198 and the local executive but I didn't get any positive response from anyone