Vodafone India Complaints & Reviews

Dear Sir,

This is for Vodaphone Karnataka no. [protected], I had visited Vodaphone outlet in Indiranagar branch and request for closing my account by mid of May 2014, then the representative asked me come next month i.e. between June 5 to 10, since my billing cycle is between 5 &10 of every month. Accordingly, I had paid all the outstanding dues on 6th June 2014 in Indiranagar outlet, since I was traveling abroad for one year, the vodaphone representative asked me to pay the balance dues after deducting the Rs.500 advance (which was paid at the time of opening the account), and they told me the account will be closed with in 24 hrs, and i had to travel the next day i.e. on 7th June abroad and never used the Vodaphane no. after that.

Now from mid August there were calls from Vodaphone to my home no., as well as sending me mails asking to pay again the dues, which I have replied in my mails that I have cleared all my dues on 6th June, however, again and again they are returning mail which I am tribally disturbed and want to file a complaint against the consumer representative.

Complaint No.[protected] 18.08.2014 -Visited Gallery at Nerul East, submitted the application for conversion of post paid to prepaid. Submitted all the necessary documents along with photo and paid the required amount. Asked to pay the current bill. 20.08.2014- Paid the current bill 21.08.2014- Contacted the customer care executive, again asked to visit the Gallery. 23.08.2014-Visited the Gallery at Nerul East, Promised to activate the sim in 2 days 25.08.2014- Sent a mail to Customer Care(Mumbai) as sim was not ac tivated. 26.08.2014- Got a reply asking to submit the documents at the Gallery. 27.08.2014- Again sent a mail stating that the documents already submitted at the Gallery. 01.09.2014-Sim not activated, sent a mail to Customer Care Got a reply asking me to submit the documents at Gallery, which I had already submitted. Sim not activated, without assigning a reason. Planning to approach Consumer Count if the problem is not solved within 2 days.

This is the most ridiculous service! I don't understand how people from the same company are not trained on the same basic company policies! The store manager says the policies have changed this month and the cust care guys are not aware of it at all. I have been charged over limit charges for usage of 3g Data plan As per the conversation with cust care guys if I opt for a 2 gb plan for 30 days i could use those 2 gb within any number of days within 30 and not be charged extra as long as the usage is within 2gb and 30 days, i will only be charged for the internet i use and not for the data usage as per pro rata. now after ive been charged and as per the store manager at vodafone store the policies are different which have changed recently and no one has bothered to keep us posted about it nor the cust care guys are aware of it(111 & 198) I made the store guy speak to the cust service and he got the same info from them ie a cust can use the 2gb data from his plan regardless of the usage being consumed within 5 days or 30 days with absolute no mention of any pro rata policy. The store guy told me to launch a complain against cust care executive, however no help will be provided in regards to the incorrect charges and bill. I was not notified about the policy changes and i will not pay unless i get a proper resolution for this as it was not my fault, i was just following what I was told by cust care... I would appreciate immediate action

Sir, I am using [protected] for net on my P.C.when i dial customer care, balance info, self service, i get a answer "you have dialed a wrong number".I can call from my P.C. but I am unable to get SMS service to check my balance and other related enquiries.what should I do to get the above mentioned service.

Sir I am a Customer of Vodafone from 2008.and my SIM card is not working. And I went to vodafone mini store for duplicate SIM But in Agra three stores are there in trans yamuna, kamla nagar and sanjay palace. In all above stores duplicate SIM card is not available. Sir I am unable to use this number and I am facing many problems. So its a humble request to you please tell me a solution of this problem. I will be very grateful to you.

Hi, I am Khaja Shamshuddin Mohammed, have taken 3 corporate CUG group connections from Vodafone executive. All the three connections are under plan VG_Corp_IT_99. It is clear that when a plan is under same corporate group, the phone calls should be free within the group. But the Vodafone is charging the amount for the calls made from those numbers. Unfortunately, I didn't observed and paying the amount every month. I am concerned about the reliablity on Vodafone bills. I am really unhappy and never expected that such a big Enterprise can make this kind of mistake, and the ultimate consumer is paying the amount for no reason from past two years. I haven't calculated amount how much I lost, but I am more concerned about the quality they are maintaining. If I wouldn't have seen my itemised bill, that I would have never get to know about this scam, and I would be paying amount silently. This is big big concern for all the Vodafone post paid consumers. I take this oppurtunity here to advice every body, that don't rely on the bill generated by Vodafone. Go through the itemised bill and confirm yourself that the bill is correct or not.

Hi, I am Khaja Shamshuddin Mohammed, have taken 3 corporate connections from Vodafone executive. All the three connections are under plan VG_Corp_IT_99. It is clear that when a plan is under same corporate group, the phone calls should be free within the group. But the Vodafone is charging the amount for the calls made from [protected] to [protected]. Unfortunately, I didn't observed and paying the amount every month from past two years. I am concerned about the reliability on Vodafone bills. I am really unhappy and never expected that such a big Enterprise can make silly mistake, and the ultimate consumer is paying the amount for no reason from past 2 years. Best Regards, Khaja Shamshuddin. 91-[protected].

Last Friday my 3g data service was blocked by Vodafone without any Intimation. And till now the issue was not solved. Several times I called Ur customer care executive At 198 and the local executive but I didn't get any positive response from anyone

Hi, I have recently moved from Airtel to Vodafone due to some personal reasons. Vodafone charged me Rs.277 for no reason. I called up the customer care department 3 of them put my call on vodafone delight and 3 kept me waiting on hold for more than 15 minutes each and in the end disconnect it. The next day I called one guy called "Raj Mohan" kept on repeating his words "these charges are deducted from wesites" I explained him more than four times that I have not opened any website but he kept on repeating that made me Irritate and I asked if he is mad enough to get what I'm trying to say and he hung up. They have the worst, no, possibly the worst ever Network. They have stopped my network registration. Currently, i am using my office desk phone for my personal issues. i am higly fed up with this company. I request all people to change your vodafone networks. Please contact me, if you can help : harsh.[protected]@gmail.com

Thank you for your shedding of responsibility call & email
trailing below.

Vodafone is well aware this is a racket & you have
confirmed in the call just made few minutes back that lot of customers are
facing this problem.

I have lodged my 1st complaint as under marked in
yellow ever since I started getting blank calls

To this email I did not get any written reply except a call from
a very junior executive asking not to dial the number, I am very specific that
I am not Dialing any such number but I am getting blank calls in the middle of
the night at odd hours here is the mail as below sent on


From: harresh vasudev [mailto:[protected]@gmail.com]
Sent: Thursday, July 31, 2014 3:07 PM
To: 'vodafonecare.[protected]@vodafone.com'
Cc: 'harresh vasudev'
Subject: i wish Vodafone to investigate certain numbers & BARR &
BLACK LIST THEM

I am a Vodafone
user since many years My Mobile no is : [protected]

Off late I have
been getting calls from different numbers in the UK

These calls are
pestering moment I pick the call they disconnect the line

These calls are so
irritating they come at odd hours

12.30 a.m, 1.am,
2 a.m, 3.0 am . 6 a.m, 7.am, 9. a.m, moment I go to answer they disconnect.


I have noted these
numbers & even put a call reject from my fone software but the calls come
from different numbers.

I want Vodafone to
1st block these numbers from their server too & investigate
these international calls it seems to be a Phishy racket, req Vodafone take it
up with vodafone UK / network provider of these numbers in UK.


The numbers are as
follows:

[protected]

[protected]

[protected]

[protected]


Harresh S Vasudev

Mobile : + 91 [protected]

Emails : [protected]@gmail.com // [protected]@aol.in


To the above mail
I received a call and a 2 line email as under highlighted in Blue :


From: harresh vasudev [mailto:[protected]@gmail.com]
Sent: Tuesday, August 05, 2014 1:51 PM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Service Request Number[protected] [#4607435]


Refer you mail comment as below.

Further, we wish to inform you that
kindly do not respond to missed calls from International numbers with prefix
other than "+91" or call/SMS, these may be fraudulent calls and may
result in higher charges.

Since the calls were not initiated by
Vodafone we would be unable to discontinue them. Request you to use your
discretion while making outgoing calls to unknown numbers.

I
would again reiterate my problem:


1. IT IS NOT ABOUT
CALLING THOSE NUMBERS BACK.

2. I do not call
these numbers.

3. MY PROBLEM IS THESE CALLS COME IN THE MIDDLE OF THE
NIGHT EARLY MORNING WHEN I AM FAST ASLEEP, these are blank calls, is there no system to solve blank Calls

4. Naturally the calls are not initiated by Vodafone
but I am using your network so only you can stop
these calls from coming by taking up the issue with VODAFONE, BRITISH TELECOM
OR WHOEVER IS THE NETWORK PROVIDER IN UK.

Harresh S
Vasudev

Mobile : + 91 [protected]

Emails : [protected]@gmail.com
// [protected]@aol.in


From: Vodafonecare Mum (MUM) [mailto:vodafonecare.[protected]@vodafone.com]

Sent: Tuesday, August 05, 2014 1:27 PM
To: [protected]@gmail.com
Subject: Service Request Number[protected] [#4607435]


Dear Mr. Shrikanth,
Thank you for your email dated 02/08/14, regarding fraudulent
call for your Vodafone mobile number [protected].
Further, we wish to inform you that kindly do not respond to missed
calls from International numbers with prefix other than "+91" or
call/SMS, these may be fraudulent calls and may result in higher charges.
Since the calls were not initiated by Vodafone we would be unable to
discontinue them. Request you to use your discretion while making outgoing
calls to unknown numbers.
We also wish to inform you that you can use our call filter service.
To know about call filter service, we request you to click on below
mentioned link:
https://www.vodafone.in/vas/callmanagement/pages/callfilter.aspx
Mr. Shrikanth, given below are the Service
Request reference numbers for your complaint and enquiry; in case you need to
check for more details on the same, you can share these numbers along with
your cell number with us.
Service
Request Number[protected] and[protected]
Also,
the interaction reference number is mentioned in the subject of the email; in
case you wish to write to us for the same query again, please do mention this
number in your email subject line. This will help us trace your previous
communications.
In
case you need any further assistance, please do call or email us. We’ll do
our best to help you.

Power
to you! For easy access to an array of services you can Dial *111# from your
phone and access our phone based menu for information regarding your bill,
account balance, data plan details/usage and more.
Happy
to help,
Deepak Varande

Vodafone Care
Contact numbers
For
Enquiries
: 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
E-mail
: vodafonecare.[protected]@vodafone.com

Website
: www.vodafone.in

Now
experience our newly launched My Vodafone App


--Original Message--
From: [protected]@gmail.com
Date: 8/2/2014 3:42:56 PM
To: vodafonecare.[protected]@vodafone.com
Subject: Service Request Number[protected]

Dear Mr Varande

Thanks for your reply
trailing below.

I think my problem is still
not understood correctly.

I am in international
business & have to attend calls from international numbers, sometimes
unknown too.

While I am aware of the
international racket of prizes etc which I do not attend, there the person
claiming a false name & company calls on the mobile & speaks to the
victim.

What I am facing is missed
calls from numbers in UK, if the calls are during the day & numbers read
correctly I ignore the call, but here the calls come from UK number precisely
when it is mid night, early morning here in India.

I have not called back any
of the numbers till date & get calls from different numbers from UK
Specifically.

The caller calls from
different numbers generally the ending nos are in sequence.

From my fone software &
app I have black listed at least 6 such numbers, but there are calls from other
numbers.

The main problem is that in
the dead of the night in deep sleep sometimes it is not possible to read the
nos. correctly & if I go to answer the call moment it connects they
disconnect the call.

I know it is some fishy,
racket but my problem is the timing is mid night, early morning when one is
fast asleep.

The request to
Vodafone is to find, communicate with UK Vodafone partners or Telecom
authorities to track the numbers find the people, motive of these calls
& why these calls are only in the middle of the night & early
morning, this can be done only by a large operator like you, with co-operation
of your international partners.

Hope to hear further from
you.


Vodafone is
well aware this is an international racket & you are taking no steps to
anything about these calls & giving us information that there are many such
customers who are facing this problem, which means you are well aware,
by just making a one line statement your mobile no shows you have made an 81
minute call to a number in UK your responsibility ends ??????????????

I need to know
if I have made a 81 minute call is there a voice conversation, if there is I
need the recordings else vodafone is fooling me & many others into paying
ISD bills.

Vodafone has to
get it investigated at their end, UK, Police, cyber cell whatever.

Pls note
weather payment is made on this ISD portion of bill or no this matter is going
to be contested, investigated, legally challenged to cost & consequences
of VODAFONE.

PRESS, POLICE, CONSUMER COURT & CYBER CELL are all going to be a part of this complaint
which please note, we shall be pleased to move to better operators after this
case is over & made public.

CC
: complatint Board HT Media

Editor
Mumbai Mirror


Harresh S Vasudev | Executive Vice President |Suryadipta
Projects Pvt. Ltd.
:

Web
: www.fabricationindia.com
// www.suryadipta.com

Email : [protected]@fabricationindia.com
| [protected]@gmail.com

Mobile :+ 91 [protected]

Process Equipments | Ship Building | Oil & Gas | Offshore
Equipment


From: Vodafonecare Mum
(MUM) [mailto:vodafonecare.[protected]@vodafone.com]

Sent: Saturday, August 02, 2014 3:23 PM
To: [protected]@gmail.com
Subject: Re: i wish Vodafone to investigate certain numbers & BARR
& BLACK LIST THEM [#4604345]


Dear Mr. Vasudev,
Thank you for your email
dated 31/07/14, regarding fraudulent calls for your Vodafone mobile
number [protected].
Further, we wish to inform
you that kindly do not respond to missed calls from International numbers
with prefix other than "+91" or call/SMS, these may be fraudulent
calls and may result in higher charges.
Since the calls were not
initiated by Vodafone we would be unable to discontinue them. Request you to
use your discretion while making outgoing calls to unknown numbers.

Also, for your benefit we have initiated a pre call announcement to certain
premium number destination, so that when you call back on this number, you
are aware that higher call charges will applicable.
We have learnt that some
of our subscribers are being targeted under the pretext of winning lotteries
or prize through calls / SMS claiming to be from representatives of Vodafone
or other reputed organizations / something else.
Mr. Vasudev, given
below is the Service Request reference number for your enquiry; in
case you need to check for more details on the same, you can share this
numbers along with your cell number with us.
Service Request Number[protected]

Also, the interaction reference
number is mentioned in the subject of the email; in case you wish to write to
us for the same query again, please do mention this number in your email
subject line. This will help us trace your previous communications.
In case you need any further
assistance, please do call or email us. We’ll do our best to help you.

Power to you! For easy access to an
array of services you can Dial *111# from your phone and access our phone
based menu for information regarding your bill, account balance, data plan
details/usage and more.
Happy to help,
Deepak Varande
Vodafone Care
Contact numbers
For
Enquiries
: 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
E-mail
: vodafonecare.[protected]@vodafone.com
Website
: www.vodafone.in
Now experience our newly launched My Vodafone App


--Original Message--
From: [protected]@gmail.com
Date: 31/7/2014 3:07:21 PM
To: vodafonecare.[protected]@vodafone.com
Cc: [protected]@gmail.com
Subject: i wish Vodafone to investigate certain numbers & BARR & BLACK
LIST THEM

I
am a Vodafone user since many years My Mobile no is : [protected]

Off
late I have been getting calls from different numbers in the UK

These
calls are pestering moment I pick the call they disconnect the line

These
calls are so irritating they come at odd hours

12.30
a.m, 1.am, 2 a.m, 3.0 am . 6 a.m, 7.am, 9. a.m, moment I go to answer
they disconnect.

I
have noted these numbers & even put a call reject from my fone software but
the calls come from different numbers.

I want Vodafone to 1st block
these numbers from their server too & investigate these international calls it
seems to be a Phishy racket, req Vodafone take it up with vodafone UK /
network provider of these numbers in UK.


The
numbers are as follows:

[protected]

[protected]

[protected]

[protected]


Harresh S Vasudev

Mobile : + 91
[protected]

Emails : [protected]@gmail.com // [protected]@aol.in


From: appellate.[protected]@vodafone.com
[mailto:appellate.[protected]@vodafone.com]

Sent: Monday, September 01, 2014 2:37 PM
To: [protected]@gmail.com
Subject: Billing Issue REMINDER II


Dear
Mr. Vasudev,

Thank
you for your time to explain your query regarding your Vodafone Mobile Number
[protected].


Further
to our conversation dated 01/09/14 on the above Vodafone number, we wish to
inform you that we have checked your bill dated 18/08/14 confirm that the
charges of Rs. 1215 are charged towards the ISD calls initiated from your
mobile number on ISD number starting with 4475597 on 29/07/14.

We
also confirm that the above ISD call charges are indeed accurate and payable.
Hence, we are unable to reverse these charges.

Mr.
Vasudev, please be assured that our Billing System accurately monitors and
records usage of each SIM Card. This ensures that you are billed only for the
service which you have actually utilized.

Additionally,
we also wish to inform you that kindly do not respond to missed calls from
International numbers with prefix other than "+91" or call/SMS, these
may be fraudulent calls and may result in higher charges.

We
wish to inform you that to know more details about ISD call charges, kindly
click on below mentioned link:

https://www.vodafone.in/postpaid/plans/pages/talkplans_isd_tariffs.aspx?cid=mum

We
wish to inform you that there is an amount due of Rs.2513.49 on the account and
we request you to clear it at the earliest to enjoy uninterrupted services.

Please
click on the below mentioned link to seek information on various payment
options available:

http://www.vodafone.in/postpaid/paymentchoices/pages/billpay_mum.aspx?cid=mum

Mr.
Vasudev, given below are the Service Request reference numbers for your
enquiries; in case you need to check for more details on the same, you can
share these numbers along with your cell number with us

Service
Request Number:[protected].

In
case you need any further assistance, please do call or email us. We’ll do our
best to help you.

Power
to you! For easy access to an array of services you can Dial *111# from your
phone and access our phone based menu for information regarding your bill,
account balance, data plan details/usage and more.

Happy
to help,

Sureka
L Yelmod

On
behalf of Appellate Authority

Contact
numbers

Vodafone
Care: 111 or +91-[protected]

For
Complaints / Requests: 198 (toll free)

E-mail: vodafonecare.[protected]@vodafone.com

Website: www.vodafone.in

Now experience our newly launched My Vodafone App. It empowers you to
manage your Vodafone account on the go. So pay your mobile bills, recharge your
prepaid account, check tariff and data plan details etc. click
here to download the My Vodafone App now


On 8/28/2014 5:15 PM; From: [protected]@gmail.com;
To: nodal.[protected]@vodafone.com; Appellate.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com;
; ?CC: ; Subject: FW: Billing Issue REMINDER II ;


From:
harresh vasudev [mailto:[protected]@gmail.com]

Sent: Thursday, August 28, 2014 5:11 PM
To: 'vodafonecare.[protected]@vodafone.com'
Cc: '[protected]@gmail.com' ([protected]@gmail.com);
'Rahul Vasudev' ([protected]@yahoo.com);
Jyoti Bhatia ([protected]@yahoo.com)
Subject: FW: Billing Issue REMINDER II


REMINDER II awaiting reply to
trailing mail

I am disputing these charges
totally & refuse to pay the bill / of charges of ISD not dialed by me.

Copy of Bill in PDF enclosed.

There is sure some mischief or deliberate
billing, kindly view my record of ISD over the last 1 year.

1. I need to know which
are these nos that I have dialed??

For not communicating back or
giving me information on which international numbers are dialed by me coz of
which I have disputed this enclosed bill, do not dare to disconnect my fone,
this matter will be escalated to all concerned legal options .

Keeping silent on the issue is
not a solution you have not replied to my mails since 21 august 2014.


Harresh S Vasudev

Mobile : + 91 [protected]

Emails : [protected]@gmail.com // [protected]@aol.in


From:
harresh vasudev [mailto:[protected]@gmail.com]

Sent: Saturday, August 23, 2014 4:26 PM
To: 'vodafonecare.[protected]@vodafone.com'
Cc: '[protected]@gmail.com'
Subject: FW: Billing Issue REMINDER 1


REMINDER 1 Awaiting reply


Harresh S Vasudev

Mobile : + 91 [protected]


Emails : [protected]@gmail.com // [protected]@aol.in


From:
harresh vasudev [mailto:[protected]@gmail.com]

Sent: Thursday, August 21, 2014 1:57 PM
To: 'vodafonecare.[protected]@vodafone.com'
Cc: 'Rahul Vasudev'; '[protected]@gmail.com'; 'Jyoti Bhatia';
'[protected]@gmail.com'
Subject: Billing Issue


Dear Sir / Madam

I have received my Vodafone bill for my mobile:
[protected] for the period of 18/07/2014 to 17/08/2014

To my shock, surprise & amusement I have
been charged Rs: 1215/- as ISD charges for 81 minutes o[censored]se of ISD

I am disputing these charges
totally & refuse to pay the bill / charges of ISD not dialed by me.

Copy of Bill in PDF enclosed.

There is sure some mischief or deliberate
billing, kindly view my record of ISD over the last 1 year.

1. I need to know which
are these nos that I have dialed??

2. Date & time of
dialing

3. I already have pending
communication with you on blank calls coming from international numbers in the
middle of the night.

Pls note I am not going to pay the ISD charges
wrongly charged to me, and would surely consider saying good bye to VODAFONE
unless Vodafone can come up with satisfactory investigation.

Pls note I have all my legal options open to
contest the billing at your costs & consequences.


Harresh S Vasudev

Mobile : + 91 [protected]

Emails : [protected]@gmail.com // [protected]@aol.in

Dear Team, Hi am Tousif i ve recharged my net pack on 26 it was for 3g but its not at all working. When i apporached to vodafone store they directly telling if you are not happy do not use vodafone rather solving the problem. Its been 1Week it has not yet activated. The response from customer executive is very poor. They do not know it has been activted or not till today they said it has been activated but in vodafone store dey said it is not yet activated. I am not at all satisfied with d service

In a single month I was charges 2000 rs for 2 GB data when I had taken 250 rs pack. Here are the details MI_CAP_750_30D_R_PROMO_3G MI_CAP_850_30D_R_PROMO_3G MI_CAP_150_30D_R_PROMO_3G MI_CAP_250_30D_R_PROMO_3G How can it be so. And no one picks calls. [protected]@gmail.com [protected]

Dear sir I am using vodafone sevices in maharashtra region prepaid no [protected] but I am not satisfied vodafone service I lost my main balance thats why I have sent to requiest on port 1900 for my no. [protected] portailibty from Vodfoane to Idea I sumitted all document to Idea Company but vodafone not providing NOC my unique porting code is VZ625749 valid date 9.9.2014

Yet again this happened. Vodafone charged me Rs.99 for no reason. I called up the customer care department 3 of them put my call on vodafone delight and 3 kept me waiting on hold for more than 15 minutes each and in the end disconnect it. The next day I called one guy called "Gaurav" kept on repeating his words "these charges are deducted from wesites" I explained him more than four times that I have not opened any website but he kept on repeating that made me Irate and I asked if he is mad enough to get what I'm trying to say and he hung up. They have the worst, no, possibly the worst ever! customer service which one can provide to the customers. First they deduct your balance then don't even care to assit you. This si not the first time it has happened to me. 2 months earlier they deducted some amount for no reason. I put this over the consumer website and received a call from nodal department. they kept calling me for more than a month instead of resolving my issue and when I asked to speak to the manager they promised a call back and never did! Worst ever! Illiterates customer care executive who have no sense to speak. very much unprofessional, annoying! Last time they misguided me over the phone moreover in written as well. They Promise to give me the validity for 28 days in writing but did not.This time they have charged my account for Rs.99 for no reason! stating that I have downloaded some app or something. As if I don't know how to use my phone or I'm unaware about how the apps get downloaded and how these company trick people into paying by deducting some amount. This time I am going to sue you people! I want my each penny back with apology note and call from each one who misbehaved with me! If you vodafone cannot take care of the customers why do we even use it! Worst possible customer service ever!

On Sat 30th August 2014 I came into Vodafone Mapusa, Goa. I spoke to Maria Dsousa Vodafone employee and asked for data package on my sim number[protected]. She showed me the Vodafone data package chart for August September and I selected the Rs 750 package for data. I paid cash and she said it was complete. At home I had internet for one day, then it died. I came back to Maria Dsousa at Vodafone Mapusa on Monday Sept 1st to ask what happened . She looked up and said I used it all up I one day because the money was placed in error on talk time not data. She could not give me a refund. This is very bad. This was not my fault. It was represented that I had purchased a data plan for 750, the Vodafone employee or the system is responsible for my loss. Maria said all I can do was spend ANOTHER 750! But then she found out her data package charts were wrong and now I must do 850. This was a rip off! But because I live in a place where there is only Vodafone signal I am a prisoner of Vodafone. Please refund my 750 immediately, or at least give me the equivalent in data for one month. Horrified at Vodafone service, P. Brown

On 28th August i online recharged 101 rupees 3G pack, amount had been deducted from my account but still i have not recived any message and I have not recived any service from your side, i called so many time but there is no response, kindly return my amount .

i am using 2 numbers.. 1 postpaid and 1 prepaid, i never use internet on my postpaid number since i use it on my prepaid number but still this time in my vodafone bill are given details o[censored]sing mobile net and vodafone live which i havent used. i hereby request you to waive those charges off since i hvnt used them my mobile number is [protected]

hi, This is regarding the call i got today from [protected], stating that it is from vodafone, they are calling in regards to some lucky draw. the guy in th other end said that he is calling from the vodafone mumbai, and said that i will be provided 25 laks, he mentioned his name as vijay verma from vodafone, i tried to call back and got alert for ISD call. Call got connected and same guy again said that he is from vodafone. i disconnected the call and now registering this complaint against this kind of scams. i also checked the number and the country code was +92 so i am worried about it. Regards Pranveer [protected]

Vodafone is not more happy to help you, they are cheating the people and when caught there is no response from them. Now I have decided to drag them in consumer court. I am holding corporate 99 plan for my two post paid numbers, they changed the plan long back without my request and started billing high amount. Now they are falsely claiming that I requested them to change the plan when I caught red hand for cheating. Below is the conversation happened with them and they did not respond me after that. Please take required actions. Thanks! Relationship no. 1.90148791 Vodafone No. [protected] Regards, Vijay [protected][protected][protected][protected] Dear Subscriber, Thank you for your e-mail dated 04/08/2014, regarding services on your Vodafone mobile numbers [protected] and 93xx*. We regret for the inconvenience caused to you. As per telephonic conversation today on [protected] at 2:02 PM, we wish to inform that, tariff plan of your above mentioned Vodafone number has already been changed to VG_Corp_IT_99 w.e.f.05/08/2014 for both the numbers. Kindly find the attachment of VG_Corp_IT_99 plan details for your reference.  (VIJAY->) Not sure if this is changed back to VG_Corp_IT_99. I did not receive any SMS confirming the plan change. Even I sent SMS “Myplan” to 111, and I received “Your Active on: 50MB VMC+VL+Iphone_2G Zero free unit package – COFU 25 L+N …..” Anyways I asked for clarification not for changing something/plan, so how did you decide to change it without my confirmation? Is that the same way you changed my plan without any request? As the tariff plan has been changed in mid bill cycle the earlier benefits of the previous plan i.e. ST_CR_MV_E_Talk_99 for the number would be lapsed for both the numbers. The rental and the discounts will be charged on pro-rata basis as the tariff plan has been changed in mid bill cycle. The benefits of the new plan will be applicable from midnight onwards. Once the plan is changed, you would be receiving a SMS from Vodafone confirming the plan change.  I did NOT receive any SMS confirming the plan change. Once the tariff plan is changed, you can also SMS “Myplan” to 111 (toll free) for the details of the plan.  I sent SMS “Myplan” to 111, and I received “Your Active on: 50MB VMC+VL+Iphone_2G Zero free unit package – COFU 25 L+N …..” Please be informed that no SMS promo will be applicable on Peak days. For all the details on Peak day list, kindly visit our website. www.vodafone.in Further, we regret to inform you that we had revalidated the bills and the charges are correct as per tariff plan ST_CR_MV_E_Talk_99. Further, as per the company policy, you’re “VG_Corp_IT_99” tariff plan was migrated to “ST_CR_MV_E_Talk_99”plan.  What policy is this? Without customer’s confirmation how you can change the plan? Is your company policy important than Customer? And if so, the why do you cheat while selling the new connection but offering corporate plans? Please note that, SMS intimations were already sent to your Vodafone mobile number informing the same between 7th to 9th February for the number 93xx* and between 28th to 29th November for the number [protected].  I did not receive any such confirmation messages on any dates for any numbers. Otherwise I could have stopped using Vodafone on same time. Can you suffice the proof for same? As you were in an old plan with high call rates and low benefits which were to be discontinued from Vodafone end we proactively changed your plan. So that, you continue to enjoy Vodafone services as before without any interruption.  Why should I pay for your mistakes? Advise me how you are going to adjust for this extra payments? Please note interaction numbers[protected] and[protected] for your future correspondence. In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to Help Richa Chaurasia Vodafone Corporate Relations Contact numbers Vodafone care: 111 or +91-[protected] Fax number: +[protected] E-mail: corporatecare.[protected]@vodafone.com Website: www.vodafone.in [protected][protected][protected]-------

Complaint No.[protected] and [protected] I have two connections from Vodafone 1) [protected] and 2) [protected]. Both were post paid connections. As I want to change connection No.[protected] from post paid to prepaid I have approached the vodafone gallery at Nerul East, Navi Mumbai. Deatils given as under: 18/8/2014 - Visited the gallery, submitted the necessary documents and paid the necessary charges. Given me a new "Sim" and asked me to pay the pending bill and then the migration will take place. 20/8/2014 - Paid the post paid bill (Current bill -there was no arrears and I am regular in paying the bill) 21/8/2014 - Called customer care - promised to activate the new sim in 2 days and asked me to visit the Gallery again. 23/8/2014- Visited the Gallery at Nerul and promised to resolve the issue by 25/8/2014 25/8/2014- Since the issued was not resolved, sent a mail to Vodafone Care in the evening. 26/8/2014- Reply given and promised to resolve the issue in 2 working days. 28/8/2014- Called the customer care executive, but could not get a satisfactory reply, sent a mail again. 341/8/2014- Still waiting for the activation for Sim.