| Address: Mumbai City, Maharashtra |
This is in reference to my mobile nos [protected] and mobile nos [protected]. I also have one more Vodafone nos [protected], but there is no issue pertaining to the same. i
had taken both the nos few months back and opted for a data plan of 1
gb and also a voice plan for 299. Recently my data usage had increased
and after receiving consumption alert, I downloaded vodafone app in my
iPad and change the data plan for both of my phones to 3gb. The app
showed a message that the change will be done within few hours post
which I left and continued browsing. Post
that I received my phone bill this month and have received a huge bill
in which the the additional 2 gb has been charged at the rate of 2000
per gb, I was shocked to get the bill and contacted your customer
service, which said there has been no requests received from my side to
change my data plan. First of all it
is highly improbable that I will be lying to vodafone for a issue which
is not hugely important, please check my history o[censored]sage, payment
etc. Secondly after assuring the
customer service officer multiple times that I have applied for change
my data plan, the customer service personnel lodged a technical request
for verification. Thirdly please
check whether I downloaded vodafone app on my iPad, I can provide the
iTunes login I'd which I used to download the app, and also please check
why the plan did not change even after requesting for the same in the
app. Fourthly, in
my other plan also in my other no there is a capping plan where even if
the plan exceeds the usage limit there is a cap, wherein the charge is
limited, please check my mobile phone nos [protected]. Fifth
how can a telecom company charge a flight fare charge for 2 gb of data
usage, wherein a consumer is fleeced in such a way that it becomes
impossible to continue usage of the same. I
need to understand in what way your software is error free that when
the consumer is saying that he has done a transaction and still it's not
being reflected in your application, when he is giving so many proofs.
Isn't it calling a customer liar wrong enough even after billing him
incorrectly? I extremely dissatisfied
the way this's billing has been done incorrectly even after requesting
for change in plan to 3 gb for both my nos. my mistake was rather than
calling the customer service I trusted on the vodafone app for
requesting my change in data plan. I
need this to be resolved and closed and need someone to come and meet me
before I make the payment for this min bills. This is highly incorrect
and is extremely bad business practice for a organisation at the statue
of vodafone, where there is a business process wherein by which you can
charge a unsuspecting customer equivalent flight fare for 2 gb usage
data.
Vodafone India customer support has been notified about the posted complaint.
