Vodafone India Complaints & Reviews

HI, I had requested for porting my number from BSNL to Vodafone on 19th August and the request is not yet completed. Now I am not able to use my number as its showing No service on the BSNL sim card, when i insert Vodafone sim as well, its showing the same message, Kindly resolve .

I don't know if I need to address someone or not, so I am starting it directly. The worst service provider I have ever experienced. I don't know why they call it Customer Care Service, is it sarcastic way of saying, because in any case when you speak to the executives regarding your problems they behave like they are actually doing favor on you and they don't even know the meaning of care. Some people does not even mind saying that "No senior is available right now, so either you go to vodafone store or call up after 9 a.m.( what a good 24 hours service) and also to make the CUSTOMER feel CARED they say "Don't Worry Ma'am we will arrange a call back to you within 2 hours"( the call never ever comes to you). Just one thing want to understand when it comes on Money(Though INR. 250/- is not a big deal in today's world) they send there executive at your place to take it on the same day but when it comes on service they are just too worst that they take a week of time in place of 72 hours. Now I am feeling that it was my mistake to ask the company to make my number Prepaid to Post paid. If anybody from the company would contact me at [protected]@gmail.com and assist me with the same, I think they would at least do a bit justice to their favourite word(CUSTOMER CARE service).

Every day I am receiving call from various international number like [protected], [protected]. I can not identify those number. What should I do? I am not comfort with those number. Please help me out from this situation. Waiting from your positive reply.

hi i am Harmesh Patil, i have a vodafone prepaid sim card . on 15 augest 2014 . i have papar recharge with Rs.29 Internet pack.but the offer will not start on [protected] this number. so i called customer care. he promiss me 7 or 8 time, that he started a net pack but net pack is not activated. at the end he was block my number to my customer care. so please help me.

copy of the email sent to vodafonecare.[protected]@vodafone.in Dear Sir/Madam, This is about one of the worst experience i had with your Vodafone Store in S R Nagar, Went to different places but such behaviour i have not seen in a Customer facing environment... I really thank your team for having such Employees... Manager: Vamsi Krishna Recharge Agent: Rahul Store: S R Nagar Branch Story: I went to the store to recharge with an offer received to my Wife's mobile number 779917xxxx Offer Message: Talk anywhere in India for free with RC 799. Get ALL local and STD calls free on Rc 799 recharge for 4 weeks. Hurry up! Offer valid till 25th Aug When i enquired about this with Rahul he said i have to get it recharged on the day we receive the message but i told him as the message says Offer valid till 25th August. Then he said he will do the recharge but he is not going to assure that the offer will be applied or not and I have to come back to the store and sort out the money as you have to do it on the day you receive the message only I asked what could be the reasons i might not receive the recharge or any other things, He was VERY VERY RUDE and said i only take recharges and bill payments you can take a token and go to service counters and get that information. I said well it would be nice if you can go to them speak and get it done. He was Rude and spoke to me in a Very high voice. Also he was arguing you can go to any outside shops and get the recharge done. I asked if that was the case what is the difference between Vodafone store and outside recharge dealers. He was happy for me going to outside shops rather than serving me in proper manner Manager Vamsi Krishna Came in and spoke to the agent and even he was rude in explaining things to me. He was threatening to me if you want service keep quite. As a customer i definitely would like to raise my concern with higher people so i was still talking about the issue but the manager was Do you want service or not ???? This kind of approach would definitely irritate the customers and i in angry voice used bad word about Rahul for which i apologized straight away. (there were number of customers available in store) Even after that Manager was even rude and asked me to get out of the store. Another customer came in to speak in favour of me but even then the Manager was not in a position to listen he was still the same and only saying if you want service you need to be quite. Finally i would like to say We would like to move to another provider which, Can you please let me know the details, procedure etc involved in making this process simpler. Can you please get this resolved as soon as possible i feel its waste of spending even a single penny on a company where they care nothing about this customers and are rude Thanks, Vamsi

Dear sir I m RASHESH agarawal my num is [protected].. According to the company plan the internet charges of package is calculated on the base of day how much day the plan is used nd normally my bill amount is between 1500 to 2000 last month company had done a frod thng they charged the charges f the whole month and my bill amount of last month is more than 5000 and i m nt goin to pay the single money to this cheater company

Hii all This is regarding my mobile no [protected] earlier with vodafone I knew this was going to happen after i requested for port out fail to understand my bill There are some charges of 1599 from 20.7 to 19.8 I am not aware of these charges. What kind of service is this that it got activated on its own and it knew that i was going to port our in the coming month, Well now i understand that you people bought me an internet pack worth 1599. And i am not going to pay for i did not ask for Well i know that i have to port out and i already had a 1gb data plan active on mobile number then why did you avtivate the 1599 plan. The usage for this mont was .56 gb. What was the use of activating a 12 gb plan when i work from home and have broadband plus wifi available. My usage can be checked. I request you to tell these people to remove these 1599 inr. So that i can pay my bill and do not default.

Dear sir I am Dr. Panchananan Das. My mobile no. is [protected] . I recharged international roaming in my mobile on 22.08.2014.Transaction id is [protected]. I am in Netherlands now. Ironically, roaming is not working. Please take necessary steps immediately to solve the problem. Thanking you. PANCHANAN DAS

Hi Vodafone team, I reside in Santacruz West & we have been facing severe network issues for the past 3-4 weeks. My VF no. is [protected]. Besides self, my entire family uses vodafone & the network is becoming a huge challenge due to which we're considering a decision to port out to another service provider. We had strong signals for all these years however its close to nil as of now. We have visited the VF gallery & also submitted a complaint 3 weeks ago however it hasnt improved. My address is: Flat No. 5, Marble Arch, Central Avenue, Santacruz (West), Mumbai - 400054. Request your immediate assistance on this issue failing which you would lose multiple loyal customers soon. Best regards, Amit Joshi

Respected SIR/MADAM

I am using your network for last one year and more, with three numbers of SIM under MSEB plan.
For the NO. [protected] my complain is that, in my mobile bill you have shown SHORT FORMAT & ANIMATION DOWNLOAD under downloads section & charged accordingly for the month of July 2014.

But I have not downloaded the above applications and they are not o[censored]se for me in any manner.
I have talk to your customer care representative regarding this, they told me that I had definitely downloaded the applications, & if this is so please tell me
• The WEB SITE from which this app.are downloaded.
IF I have really downloaded the apps, how much duration is required for that.
Scan my mobile, mobile RAM from your side, & tell were the apps are.
Any document, software, hardcopy, softcopy proving that I had downloaded the apps.

Please don’t say that all the apps are regarding to 3rd party & so, & if that is the matter please get the Details from them, Plaese give me the details since you are charging for that.

Sir, please kindly look in to the matter & do the needful. Expecting A POSITIVE RESPONSE FROM YOU.

ANIL TAYADE

RELATIONSHIP NO.=5.49166.00.00100388
MB NO. [protected]

since 12 months i am NOT receiving hard copy detailed monthly bill. I have not written to you not to send bill at my residence.Your act is contrary to your customer satisfaction claims and putting me to great hardships. I think IT IS MENDATERY FOR TELECOM COMPANY TO PROVIDE DETAILED BILL. My mobile no.[protected] and is post paid. Expecting bill within a week. Archana Gupte [protected] [protected]

I had a miserable day with vodafone customer care today to get my issue with Data Sim sorted. I have a data sim [protected] which I use to connect to internet using Vodafone MIFI device (R205). I got a recharge of Rs. 649 yesterday on this number. I tried to connect to internet with mifi device today but I was not able to open any site. After many tries, I was able to open google page but no other site was opening. I can confirm that my MIFI device is working fine as it is working fine with other sim [protected]. So issue is definitely with number [protected] and no one in Customer Care was understanding that. Please find below summary of my experience with Customer care today against the ref no. I wasted 1 hr 15 mines with customer care with no resolution. 1. Ref No [protected] -A call was made to UP East Customer Care number [protected] from my postpaid number. After taking all required details of problem, the advisor said that you have been connected to Postpaid Department. I asked them to transfer my call to prepaid department. They advised that they can't perform internal transfers and asked me call on IVR again and choose right option to get connected to Prepaid department. There is no such option on IVR that allows me to connect to Prepaid department directly. 2. Ref No [protected] - I dialed 198 but since my number[protected] was a Maharashtra Postpaid no call connected to Maharashtra Customer Care. The advisor suggested he can't help me with the request as problem reported is with Vodafone UP East Number. 3. Ref not available as got call disconnected - I dialed with the prepaid number [protected], Data Sim with which I am having issue, putting it in mobile. Call connected to prepaid UP East Department. The advisor, Miss Mishra, suggested that she can't transfer my call to GPSR department as I am not connected to MIFI device with the prepaid sim. She suggested me below options: a. Try to call from another local prepaid no and Data sim connected to MIFI device - I can't because I was out of station b. She asked me to call from any other service provider number- I can't as I was only having two vodafone numbers that too Postpaid c. She then suggested to call with my postpaid number only and ask postpaid department to connect me to Data Service Department. I said postpaid department has already denied with internal transfer. She insisted that they will connect, if not please ask them to connect you to Senior Member of Customer care. After a long discussion with no solution call got disconnected. 4. Ref No [protected] - Following suggestion from my previous call, I again made a call from my postpaid number and asked advisor to connect me to Data Service Department. She said GPRS department is not ready to take call and they have advised that this needs to be taken care by backend team. Now she asked me to provide a number so that backend team can make an outbound call. I provided my number [protected] but she said it’s an outside location number so they will not be able to make call from URL or something. I asked what the next alternative is; she said outbound call with outside number can be picked in max 2 days. I said can't we get it prioritized. She said it’s a protocol it will take max 2 days. Then I told, I have been with my request since last 1 hr now and it looks things are rolling from one department to another with no appropriate conclusion. I requested to get my money back. She said then I need to call from my prepaid sim to request prepaid department for getting my money refunded. 5. Ref No. [protected] - I called to prepaid department for refunding my money. The advisor said there is no such provision of money refund. He advised to wait for two days or they can't help further. After having a long conversation regarding my customer care experience with advisor, I was left with no other options to wait for two days. The reference number for my request to addressed in max two days is [protected]. I am a vodafone customer since 5 years now and this is the response I get from Vodafone. I am was just feeling like a fool over the conversation I had with advisors. Could you please register this complaint and let me know that this is the expected experience of a customer with Vodafone customer care?

I am using [protected] for the last many years and I have a caller tuner which people hear when they call me and feel happy. It is flute classic. All of sudden I find on 20th this was changed without my request at all. I contacted your office on 21st four to five times and wasted my almost 3-4 hours without any success. The worst part was when one Ms.Renu asked me to wait and I was forces to listen your advertisement for 15-20 minutes and line was disconnected. Same thing happened with another person--I am forgetting the name. Third time than one nice fellow Vijay came on the line and said he will call back--but no call. Instead another person gives me a call and asked me to give 24-48 hours to reinstate the called tune. Just got fed up. My request was and is very simple: I have been using a specific caller tune for so many years, I am happy with that and am paying for that every month. Why did you change it without my request and why it is taking so long to reinstate it. It is 4 days now. PLEASE REINSTATE MY CALLER TUNE IMMEDIATELY as I have to explain every time a friend of mine gives me call & get confused.

There is weak and fluctuating signals continuously from starting of August, 2014. I have registered complained with the company but problem is not solved and they have disconnected the line while talking. Name. Shrey Agarwal Mobile no. [protected] Service Registration No. [protected] dated 12/08/2014 and Name. Ajay Kumar Agarwal Mobile No. [protected] Service Registration No. [protected] dated 15/08/2014 These are post paid connections.

i have ported in from reliance to Vodafone, from then i am trying to activate my caller tune on my number [protected] but it is not getting activated i has called N number of times to customer care they have taken it as a funny call, i am getting message as caller tune is active but my balance is not getting deducted, i have informed the same to customer care people they have not option of helping me and they just prolonging my call and not searching a solution for the my caller tune. after that i have visited to vodafone store for 3 times and they just making a fun out of me and made me to travel 50km up and down for 3days from where i am living and even they said a silly reason that the sim has been cut for mini sim so it is not getting active and the store people made me to change the sim in store and charged me 50/- rupees for that and i have left the store even now my caller tune is not getting activated., really dont go for vodafone its a waste of service the above complaint was given on[protected] on the same website, and they have forwarded to Vodafone with link for me http://www.consumercomplaints.in/vodafone-india-caller-tune-is-not-getting-activ...⇄ on the same day i got calls from vodafone hyderabad office many people on have called from [protected] and one of the person have called from [protected] they have called and asked me NONSENCE questions and never tried to resolve my issue and one more person have called to solve the caller tune problem from the number [protected] but he to said their is technical issue and they will solve but, i have been in continuous touch with this last number messaging for the status of the caller tune but, he has not given any resolution and no reply even after 10days of my complaint is their any further step that i can take as i have been insulted by vodafone people, i want to do something they have hurt my feelings, please give me some suggestions so i can proceed legally please help me

Sir, I am since been using vodafone post paid Internet connection number :[protected] Today I wanted to surrender the connection due to misbehave at your Garai centre and accordingly I have sent a letter at your Garai center which your officers have refused to receive. You may look into this and to take appropriate action against such official. Please note no payment against any bill with effect from today will be paid by me. Thanks Kalyanmoy Mitra Mob [protected]

I'm roaming in Bangalore from Mumbai. The network is Pathetic. Very often its fully down. Cant make outbound calls. When I complained at Vodafone Store, they say this is what it is. I am not going to live with this attitude. Even on the streets the network keep dropping. I am thinking of shifting to another provider. anyone facing a similar problem Which is the best provider in Bangalore?

Hi Consumer Forum This is regarding two complaints and poor response from vodafone corpcare that I am writing this email to you. I have all the email comm as evidence. 1. Wrong charges for internet usage : I got international roaming activated on my number [protected] around 15 Aug. When my phone was switched of in Singapore and not used much (crosschecked with device) in Australia, I have been charged for 10 MB usage more than 5000 rs. Time and again I have been asking that these are not correct charges, corpcare just comes back saying "its for internet usage in singapore and australia" . I dont agree as it was not used at all. I am not being suggested any way to resolve this even after so many comms. I have been getting template responses from corpcare. 2. Wrong monthly charges after change of plan : I got plan changed for both my numbers [protected]/90 on the same call and have got email confirmation of that change also with me. While one number was changed to EZTALK125 only as specified other number ([protected]) is being charged extra with data plan dialer tune etc even when I clearly instructed that I wanted etalk 125 only. I have been trying to get it resolved with corpcare but to no avail. Please help. Regards Abhinav

I have vodafone postpaid number from last more than 1 year in the name of my mother. I want to convert that vodafone postapaid number into vodafone prepaid number. Number of times I called customer care for doing this but at last they adviced me to visit nearest vodafone store. I visited vodofone store firstly in the month of July. One of the employee of store adviced me to come with the documents during my biling cycle dates. Now my biling cycle date is 19 to 20 then according again I visited vodafone store yesterday 21.08.2014 for converting my postpaid number to prepaid. Now they told me to come with your mother and with original documents then only they convert my number else you shut your number by calling cust care on 111. They cannot do anything . As my mother is not well and she is not in position to go anywhere they people even dont want to understand my problem and adviced me to call 111 for shut my number asap. First tym I have such a bad experience with vodafone. I never adviced anyone for taking vodafone as for such a short process they give lots of trouble. Vodafone store at Navyug Market Ghaziabad is worst among all ghaziabad stores. Employees are not conscious and even they have not time to attend customers for there queries as well. please help me as my mother is not able to visit store and vodafone is not ready to resolve my issue. I want your help and i know this you definitely provide your assistance for the same.

For past two months my vodafone [protected] number was blocked for SMS.I asked to customer care they said that i need to register with TRAI.Actually i dont know how to do that and I did not do any kind of marketing, i will send messages to my friends and relatives only.Without my knowledge they blocked.i complained to customer care many times but they are not at all responding, How to un block?