Vodafone India Complaints & Reviews

Hello, I am writting this email with an utmost frustration and never expected that i will have such a worst situation with Vodafone. My number is [protected] and i have been associated with Vodafone since 2006.This email comes to you as a last request from a unsatisfied customer and i dont want to make any further attempts seeking help from you. So let me come to my issue directly. I had been to Phillipines and stayed there from July 28th to Aug 15 2014. While i was there i wanted to activate International Roaming and the only way for me to contact Vodafone was through Online chat (via Vodafone Website) I enquired about the roaming details with almost 2 executives via chat before activating my IR for my number. as per my request # IR pack worth 149 wss activated Then i was told there is a another plan of 599 where if i activate that i will have the below call charges instead of the normal call charges. Call charges for 599: Calling local destination visited country (Rs15 / 1 minute) Calling India or any other destination outside visited country (Rs30 /1 minute) Incoming Call (Rs 30/ 1 minute) Outgoing SMS (Rs 15/ 1 SMS) GPRS per 1 MB (Rs30 / 1 MB) Validity: 10 days & Activation Code: ACT<>IR1 to 111(tollfree) Also i took a confirmation that Philippines is applicable for this charges and i can use any of the below networks by choosing them manually. Digital Globe Smart So i have activated 599 plan and chose "Globe" network and was using it while i was there. But when i came back to INDIA and after i received my bill i was shocked that i was charged with the below IR call charges instead of the 599 plan charges for my incoming & outgoing calls. Also the 599 rs was also charged. I had visited almost 5 times since 22 Aug 2014 and raised almost 4 complaints and i haven't received even a single call from you guys providing the status. Every single time i had to walk into the Vodafone Store in Banashankari to just get the Status of the Compliant and end up hearing it is closed already. But i haven't even got a courtesy call or message stating that it is closed .I was told by the Vodafone store that 599 is not applicable for Phillipines and no changes can be made to the bill. Finally today i was told by Vodafone Store as well as 111 (Vodafone Customer Care) that i should send an email t vodafone care. I have got all the chat history (which i had with the Vodafone Talisma Chat) with me where it clearly says that ... I have clearly informed the vodafone executive about the, Country name Number of days stay & it has Confirmation about the applicability of this 599 plan for Phillipines also the Network i should select there. In the same way, i hope you guys will have all the chat history based on which you guys did the activation. So i would assume you wont expect me to provide you the same or prove that. I would request you to look into this issue urgently and take necessary actions as soon as possible so that i am charged based on the call 599 Call. Until this is sorted out, i wont be making any payments to Vodafone and i am ok with facing any kind of legal actions that may arise I hope that i will hear positive reply and will wait for 3 business days.if not, as i was advised by TRAI i will be surrendering my connection back to vodafone & will be lodging a compliant with Consumer court on the disputes.Thank you.

I am deeply disappointed with Vodafone verification cell. First they came to my old address in Gurgaon, which was my fault to give. However, Later on I provided a new address, which is detailed below, for reverification.

Flat # 404, Retech Apartments, Sector 21C, Faridabad - 121001 (New Address)

I was initially given 48 hours window for reverification. This was revised to 72 hours when 48 hours could not be met. Worse part is that I called on 12.00 PM on 30/08/2014, it was told that please wait till 12.11 PM then only we will get update. At 12.18 PM when I called again (with in 18 mins.) my reverification magically appeared in system that too again negative. I am sitting home from last two days just for reveirifction and no one came. Later when I enquired again they said person came contacted Alok (name of care taker at old address) and reverification came negative. If you are doing reverification at old address ofcourse it will come negative, then why did I gave new address. To just waste 3 days to do nothing. Raised issue with grievance cell and hope they are not as useless.

Dear Team, This is to inform you that form last 5 days I Facing the problem while using the Internet, unable to use the BBM plan unable to access to any application. I have already the give the complain for this but there is no action the taken for this problem, even I called up in the Customer Care but however they not give the proper resolution to me. I have give the Complain in Customer Care Request no :- [protected] Only in one location I getting this issue. City Name : Pune, Location Near : Samgamwadi ( Ganesh Mandir ) Why its happen in every month with My no ???? Really Unhappy with not solve the problem till now. Request you solve the Problem and give the discount in my mobile bill for not using the internet from, hope I will get the proper response. My Details :- Name : Pankaj Pardeshi Mobile No :- [protected] Atl no :- [protected]

sir, i was a vodafone postpaid constmer frm last 10 months. i have to deactived all my vodafone services dur e to some reason but still now i didn'tget my security refund amont yet. jbki eski service time 45-60 days totally mene abi tk 15-25 round kr liye store k but always ki aaj aana kl aana ya fir mene mail daal diya h aap 7 day aake dek lena, last tym bole ki 2 month baad aana...jb me kl wps visit kiya to again disaponited.so please do some thing

My vodafone nuber is [protected], I am with Abbott 99 corporate plan. In my regular use i get bill of Rs.400 to 450/month but this(28th July to 27th August)month I have received a bill of Rs 1243.00. I Changed my data pack on 14th of August from Rs100(300 MB, 3G data) to Rs 150(500 MB, 3G data) & I have not crossed my limit in entire month but they are charging RS 750+Rs 63+ Rs 55=Rs868 for data using. I am failed to understand why the are charging is so high? My total data usage for entire month will be hardly 250MB. Should i pay the bill? Regards... Santosh CHatterjee(Kolkata-700056)

Sir/Madam,

Myself is Santosh.V.S, bearing mobile number [protected], It is very disappointing and shameful matter to inform you that I recharged Rs.250/- on[protected]. But, on[protected] all of a sudden Rs.99 was deducted from my account, then I contact the customer care for the refund of Rs.99. I contacted 3 times, they gave fake assurance of refunding the same.

But, when I called them for 4th time from my brother number [protected] they were even unwilling to receive the call and my access to customer care itself was denied. So, I am feeling shameful for being a customer to Vodafone after getting rude reply from Vodafone customer care and also customer executive. So, I kindly request you to take necessary action against them as soon as possible for refunding my Rs.99.

If matter is not solved very soon, I am porting away from vodafone to other networks. Hence sorry to inform you that, you are showing negligence towards customers. Hope you will do the needful.


Regards,
Santosh.V.S.
[protected]
[protected]@gmail.com

dear sir i am toufeeq i have vidafone number prepaid [protected] on today i did not activate any free seconds pack of rs 5 but my balance was deducted i called on 198 tollfree number so many times he said it will be refundable with in a hour but still i did nort recieve again without information on today 5 rs internet pack also activated again last week also 5 rs deducted same reason i called on 198 same story they said it will be refund but still i did not recieve any amoiunt and now my number also not connecting to 198 and 111 also so plz check and do the needful asap even i1 of executive said plz hold the line speak with supervisor i hold on line but 15 mins i am waiting for superior there was no body lifting call for your information i have internet pack already then how can i activate my self 5rs internet pack for one day so plz check and credit of rs 15 to my account

Hi, this is a complaint against vodafone India services. I have been using vodafone postpaid service of vodafone from couple of years now. I have been charged wrongly for international call charges, incorrect downloading charging, and incorrect internet usage charge. This has been happening from past couple of months. I have submitted all the documents with proof that this is amount o[censored]sage i have consumed yet they keep on saying that in their system it is showing that i have used it. everytime the call centre says that we are sorry this will not happen again and very next month it happens again. I also get messages that some of the other services is activated on my number without me being initiating the charged service. On speaking to the vodafone call center they say sorry sir you have activated it so you have to pay the charges. I am fed up of these comapnies incorrectly ripping off consumers money. please look into it.

hello my number is [protected] i have just recharged rs.25 and i wanted balance in my ac but i dnt know about this rs25 scheme started on my number when i called 198 they directly refused to close this scheme and refund my balance i was my mistake so there is no help for mistake our money just wasted?

I own a corporate number [protected] of Vodafone mumbai circle. On 4ht of July 2014 I received a call from a vodafone representative who was selling a new mentioned 899 plan 'specially' for this number. I clearly mentioned to the representative that I am in a CUG and I'm using the 'roam like home' facility (which enables me to avail Mumbai rates in rest of Maharashtra) and since these facilites are important for me I wouldn't want any change in plan. To this he promised that the roam like home and cug calling will remain active despite the change in the plan. I asked him twice if he is sure and after a lot of convincing from his side I agreed to try the plan on the conditions that I get the roam like home facility and the CUG calling. But to my shock I was charged roaming amount of 844 rs and my calls to another number in the CUG were charged. I have been calling and emailing the corporate team for more than 3 weeks but to no avail. It is a huge disappointment that Vodafone has fallen to such standards that they are committing wrong things just to sell their plans and even after realising the mistake they aren't taking any corrective measures.

Vodafone India - acount Balance debited Without reason By company About 6000 I was done a Recharge on my vodafone mobile no [protected]of 5900 on 25/7/2014 and on 27/8/2014 my balance was debeted by company without any reason and i was already talk with vodafone costmer care on 111 but they told for go back in which shop where i was done recharge but retailor said i not responsible after one month.. So now please register my complain and case on vodafone and i want to my 6000 of balence

Sir/Mam, I have purchased a vodafone USB Data Card No.[protected] from PNG Corporate Services Pvt. Ltd. C-45, Okhla Industrial Area, Phase-2, Okhla, New Delhi-110020 on 19/07/2014, I have submitted my documents on the same day the sales person named Samarth told me it will take 2 days time to activate after verification but it did not get activated after 2 days when i called on 198 I came to know that the verification report is negative they told me you need to submit your document where the verification person can meet you for verification then I went to the same vodafone store and I submitted my office address along with all the documents 2nd time, after 2 days my USB device was not working again I called up 198 and they told me you need to submit your document i told the person i already submitted my document but the customer care executive told me that the system is showing you did not submitted your documents and you need to submit it again.I went Vodafone store again and I submitted my document 3rd time this time the verification guy came for verification and he told me that next day the USB device will start working.The next day again it was not working, again i called on 198 they told me that verification done but you need to submit your documents i told them i already submitted many times my document and if verification has been done then why i need to submit my documents again they told me this is the only procedure.Again I went to Vodafone store and submitted my documents 4th time.next day I tried to connect USB Data Card it got connected for some time and after half an hour it was not connecting. I called up on 198 and tried to do setting done but it did not happened.The customer care Executive told me to go to Vodafone Store they will fix it. I visited Vodafone store along with my laptop met the guy named Vineet he uninstalled and again installed the Data card on my Laptop but it did not connected.he run the device on his laptop it was running on his laptop. Vineet told me that your windows is not supporting the data card I told him when I connected this data card yesterday it was working for some time and when i connected next time i did not connected and earlier I used Vodafone 3G Data card of my brother on the same laptop some time back and it was running properly.He replied me how can I believe you.He told me you need you install windows in your laptop again then only this data card will work.I told him I used Tata Photon+, MTS, even Vodafone itself but this device only is not working.I told him this is not windows problem he did not listen to me.I felt very bad of Vineet's behavior as if I am a liar. I was very disappointed by the way he behaved with me.He do not know how to speak and behave with a customer. After all i came back and I thaught may be Vineet is right my Laptop windows is not supporting this device. After few days i tried to connect my USB Data Card to another Laptop it got connected for few minutes and again the same problem happened. I called 198 again on 17th of August, 2014 they tried to help for setting but it did not work I ask the customer care executive to file my complaint for my no.and book a call for a technical person who can come to my address and fix the problem he file the complaint (complain No.[protected]) and he told me your problem will be solve on 19th August till 6:00 pm, nobody came or called me till given time. Again i called up 198 they told me your problem will solve on 20th of August till 6:00 pm again nobody turn up nor called me up. Above all the story which i mentioned it took 1 month of time as i purchased Vodafone USB Data Card on 19th of July 2014 and still i am not able to use it. I totally fed up with issues with Vodafone services thatswhy I want refund of Rs.1500 which I paid for Data card along with official apology from Vodafone. Here I would like to tell you because of poor service i discontinued 17 vodafone mobile connections of my office a few days back. Naresh Kumar +91-[protected]

Hi, I am Joita Bhattacharjee, I have a prepaid number : [protected], which I have recharged online with rs 100, talktime rs 86, on 27/08/14 at 10:51 pm. I am highly disappointed with the fact that I haven't received the amount on my vodafone account, instead my account balance was low and outgoing was barred, due to which I had to face lots of harrasment. The amount of rs100 has been deducted from my debit card though, recharge successful sms also I have received, unfortunately I haven't received any talktime! I Have tried to state my problem over phone (198), but the service executives have tried to transfer call to their senior executive, which didn't happen and call has been hung up several time. Should I forget that I am supposed to receive a balance of rs 86 as talkime with my recharge being successful?? Or I will receive any communication from your end, I am not sure of. Waiting for a response ASAP.

i bhavesh fagania i have arunning 3G plan on no.[protected] company deducted 49+49+99 toal 197rupess

in the name of internet ads clicked or touched

and even after that they have no info what i have downloaded or clicked wich ad

and there is no message after deduction

as i keep tab of my balance i realised

then i checked through last 3 charges

many internet companys are doing this

PLEASE CONSIDER OR LOOK INTO THE MATTER

CRORES OF FRAUD

I was done a Recharge on my vodafone mobile no [protected] of 5900 on 15/7/2014 and today my balance was debeted by company without any reason and i was already talk with vodafone costmer care on 111 but they told for go back in which shop where i was done recharge but retailor said i not respocsible after one month.. So now please register my complain and case on vodafone and i want to my 6000 of balence

sir, this is to inform that i have already filed a complaint against the bad network coverage in my area which has popped up now(SELAIYUR, MADAMBAKKAM, CHENNAI-600073). The problem has still persisted regarding internet plans.this is an example of irresponsible behaviour of your company and technical team.if this continues to be the case, i would surely have to switch to another telecommunication agency.try to solve it or else i will stop using your network further...my no.is-[protected]...

Hii, This is Kavita Chopra. i have ported my network from idea to vodafone taking a corporate postpaid connection. I am an employee of Ericsson India Global (Gurgaon-DELHI) From last 18 days my incoming and outgoing service is barred. I am continously contacting your people to get this issue resolved. I contacted Mr.Brajesh ([protected]) more than 10 times . He is not at all taking this issue seriously and now i want to close this connection permanently. and i dont want any bills to be send to me, as I am really disappointed by your service. My alternate no. is [protected].

on 16th august i have recharged my no [protected] with tarrif voucher of Rs 12 so that my call rate will be 35 paise per minute, but till now it has not been activated nor my amount has been refunde. i have called many times to customer support executive but nothing could be solved. all were giving me 24 hour time till now it 12 days has been elaspeed but no action has been taken. i want to file case aginst vodafone mobile karnataka MOHD TARIQUE [protected] BANGALORE

I have concern about VAS billing at Vodafone. Hopeful to have a resolution soon. My Vodafone number is [protected]. I am being charged monthly for VAS services such as Mydala, Tvallsouth, Mobilart and Myplex. These are subscriptions I never made. I think it gets activated by accidentally clicking on various ads which Vodafone publishes in the various apps. Itx w is clear fraud being practised by Vodafone. Just clicking on some anonymous link should not activate a monthly paid service, there should be proper mechanism to activate monthly VAS services. I already raised my concern regarding my last month (July 2014) bill. The Vodafone executive assured me this will be blocked, so I went ahead and paid the charges. But the same have been levied this month too, with more services added with more charges. This is plain ridiculous. Request you to cancel these subscriptions and revert the charges in my current bill. I do not want to pay for the services that I neither subscribed to or use. Being an IBM Corporate customer, I certainly expect fair service from Vodafone. Hoping to get my concerns addressed at the earliest.

Before leaving India to US on 23rd of this month, I was sent a message from your New Delhi office that international roaming was activated. But on arrival in US, I find international roaming is not working. I need urgently. Please help. I am having your service for the past more than 15 years.