Vodafone India Complaints & Reviews

Complaint No.[protected] and [protected] I have two connections from Vodafone 1) [protected] and 2) [protected]. Both were post paid connections. As I want to change connection No.[protected] from post paid to prepaid I have approached the vodafone gallery at Nerul East, Navi Mumbai. Deatils given as under: 18/8/2014 - Visited the gallery, submitted the necessary documents and paid the necessary charges. Given me a new "Sim" and asked me to pay the pending bill and then the migration will take place. 20/8/2014 - Paid the post paid bill (Current bill -there was no arrears and I am regular in paying the bill) 21/8/2014 - Called customer care - promised to activate the new sim in 2 days and asked me to visit the Gallery again. 23/8/2014- Visited the Gallery at Nerul and promised to resolve the issue by 25/8/2014 25/8/2014- Since the issued was not resolved, sent a mail to Vodafone Care in the evening. 26/8/2014- Reply given and promised to resolve the issue in 2 working days. 28/8/2014- Called the customer care executive, but could not get a satisfactory reply, sent a mail again. 341/8/2014- Still waiting for the activation for Sim.

I am a vodafone customer and using Three vodafone numbers [protected], [protected] and [protected]. As per vodafone representative I decided to convert these three nos to Postpaid.While converting from Prepaid to Post paid vodafone, blocked the old sim card before new one delivery.Now I am facing problems that all these nos are blocked and I can not communicate to any one, from 25th August 2014 till date. This is pure carelessness from vodafone services. If before starting using post paid you started giving trouble, then no need of your service. Please make enquiry. My E mail ID : donrk.[protected]@gmail.com

Dear Concern, so many times i complain for this in vodafone office about extra charges. after that he reverse me ammount 2 times which is applied in my number [protected]. but agin they charged me 169 rs extra as a downloading charges but i am using unlimited internet on my number [protected]. and I did not visited any payble site. kindly look on it and solve it as soon as possible. thanx. Abhishek Gupta [protected]

Hello, My name is Ronald Dominic Anthony and my mobile number is +91 [protected]. I have been using this number for almost 4 and a half years. That should tell you that I am a loyal Vodafone customer. This mail is with the intention to let you'll know that you have let me down as a service provider in the last few months, two months ten days to be exact. Reason: Inability to resolve the issue I have reported with you'll over this period. I have raised numerous requests to activate International Roaming, over the phone through your call centre and also by going to the Vodafone store personally. The SR nos. are- 20th Jul 2014([protected], [protected]) 16th Aug 2014([protected], [protected]) I am right now in Singapore and all my bills, bank advices, OTPs come to my Vodafone number which currently is deactivated because of Vodafone's ability of not enabling the International Roaming. I would like to let you know that I have submitted a copy of my passport to your store, my address verification has also been successful but still my request is pending. I am tired of calling your customer care which takes me about 10minutes to connect. Mind you it's an ISD call and I have called many a times. I just want to know whether you'll can help me or should I just suspend all services from Vodafone? Ronald +[protected]

Hi m Nitin From Mumbai.My no is [protected]. i have recharged my mobile with 200rs.i have activated 149rs 3G data plan.after using for 2 3 days, 49rs automatically deducted from my account.when i inquired about it to customer care they said that it is becoz of wap service which i click while using internet. but when i search in detail its a Vodafone app itself.whenever you use internet, it will automatically download in your mobile and deduct 49rs.and when call customer care they give stupid answer like its your fault, be care full while using internet.pl do not click on adds.Only Vodafone have access to my main account, how come other website can download anything and deduct my balance. please look into this issue and refund my balance, and make sure that this will not happens again.

Hi m Nitin From mumbai. i have rechared my mobile with 200rs.i have activated 149rs 3G data plan. after using for 2 3 days, 49rs automatically deducted from my account.when i enquired about it to customer care they said that it is becoz of wap service which i click while using internet. but when i search in detail its a vodafone app itself.whenever you use internet, it will automatically download in your mobile and deduct 49rs.and when call customer care they give stupid answer like its your fault, be care full while using internet.pl do not click on adds. Only vodafone have access to my main account, how come other website can download anything and deduct my balance. its a biggest scam by vodafone people. this companies are looting people. we should all come together and file case in court against such companies. please sir look into this issue. they are deducting small amount from each person and making business of crores.

Hi, I am using a vodafone corporate number of +91 [protected]. There are certain line items on the itemised bill which has no valid explanation. Downloads hello1_tvallsouth_ @30 hello1_tvallsouth_ @99 wapvilla_ppd @49 wapvilla_ppd @49 I never made these downloads. So please explain the reason for including these items in the bill. Regards, Swagnik

My number was put into safe custody for 6 months since I was travelling out of the country. Safe custody means that you pay Rs. 600 to the Vodafone guys and the number is temporarily deactivated, rentals are stopped, but the number continues to be on your name and you can activate it with the same plan once you are back. Vodafone sent me an email stating the number is deactivated now and is in safe custody. I called my own number to verify this and it was disconnected. Job well Done. Month 1 - Bill Amount is Rs. 0/- obviously since the number is not active, there cant be any bill Month 2 - Bill Amount is Rs. 0/- Month 3 - BILL AMOUNT 648.17/- extra attention to be paid to that 17 paise . These crooks can go to any lengths to make the bill look authentic and unsuspecting customers might even pay it. I raised the query with Vodafone support over emails. The replies were copy pasted even without reading the email. (No Surprise there) Then I forwarded the same mail to Nodal officer and the Ombudsman. No response. 4 days and 2 reminders later, Pandeyji from the Ombudsman woke up and again directed the query to vodafone care. They told me they were sorry and the charge of 648.17 will be reversed. My question was how can such a charge appear in the first place.?? If the number is disconnected how can there be usage cost ? And I could grill them here as I head all those Vodafone emails where they confirmed that the NUmber was disconnected... Imagine the plight of millions o[censored]sers who cannot prove this and Vodafone Care will tell them that its your usage cost and you will have to pay for it. After that I Have sent almost 7 reminders to the Nodal officer, The ombudsman and vodafone care to come clean on this SCAM. Arbitrary charging and looting people unethically. I am yet to get a reply, maybe our Pandeyji will wake up till 2018 and order an investigation. Till such a time folks, Keep Paying !!

I have a small retail counter namely Varma Stationery & Gift Gellary, Opp. Vivekanand Public School Gate no.4, Sec-17, HUDA, Jagadhri. Vodafone salesman is not giving services properly. I give him 2 nos to port from docomo to Vodafone fulfill with all requirement. But till date he doesn't told me that for what reason they are taking so much time. They have taken ID and port code 2 times. I called so many time to confirm the status. Again and again he told it will take 2-3 days. Customers are doing misbehave with me due to taking so much time. Now on 25/08/2014 Mr. Amit came to take money of Flexi balance of Rs.1000/- I told him to satisfy the customer first then I will give you the payment. He told that we will not go at the premises of customer, you may call him at your shop. I call customer to come at my shop, Now customer is telling that I came so many time at your shop now you may come with salesman and took what ever you required for the same. Mr. Amit and his team leader Mr. Rohit both are not giving services and disconnect my Flexi no. Now my customer are running back without recharge. Then I complaint Distributor of vodafone but no avail. Kindly look in to the matter and oblige.
Amit - Salesman Mobile no.[protected], Rohit - Team Leader - [protected] Vodafone Distributor - [protected].
Thanx & regards
Vivek Verma
Mobile no, [protected], [protected]

Hello, I am writting this email with an utmost frustration and never expected that i will have such a worst situation with Vodafone. My number is [protected] and i have been associated with Vodafone since 2006.This email comes to you as a last request from a unsatisfied customer and i dont want to make any further attempts seeking help from you. So let me come to my issue directly. I had been to Phillipines and stayed there from July 28th to Aug 15 2014. While i was there i wanted to activate International Roaming and the only way for me to contact Vodafone was through Online chat (via Vodafone Website) I enquired about the roaming details with almost 2 executives via chat before activating my IR for my number. as per my request # IR pack worth 149 wss activated Then i was told there is a another plan of 599 where if i activate that i will have the below call charges instead of the normal call charges. Call charges for 599: Calling local destination visited country (Rs15 / 1 minute) Calling India or any other destination outside visited country (Rs30 /1 minute) Incoming Call (Rs 30/ 1 minute) Outgoing SMS (Rs 15/ 1 SMS) GPRS per 1 MB (Rs30 / 1 MB) Validity: 10 days & Activation Code: ACT<>IR1 to 111(tollfree) Also i took a confirmation that Philippines is applicable for this charges and i can use any of the below networks by choosing them manually. Digital Globe Smart So i have activated 599 plan and chose "Globe" network and was using it while i was there. But when i came back to INDIA and after i received my bill i was shocked that i was charged with the below IR call charges instead of the 599 plan charges for my incoming & outgoing calls. Also the 599 rs was also charged. I had visited almost 5 times since 22 Aug 2014 and raised almost 4 complaints and i haven't received even a single call from you guys providing the status. Every single time i had to walk into the Vodafone Store in Banashankari to just get the Status of the Compliant and end up hearing it is closed already. But i haven't even got a courtesy call or message stating that it is closed .I was told by the Vodafone store that 599 is not applicable for Phillipines and no changes can be made to the bill. Finally today i was told by Vodafone Store as well as 111 (Vodafone Customer Care) that i should send an email t vodafone care. I have got all the chat history (which i had with the Vodafone Talisma Chat) with me where it clearly says that ... I have clearly informed the vodafone executive about the, Country name Number of days stay & it has Confirmation about the applicability of this 599 plan for Phillipines also the Network i should select there. In the same way, i hope you guys will have all the chat history based on which you guys did the activation. So i would assume you wont expect me to provide you the same or prove that. I would request you to look into this issue urgently and take necessary actions as soon as possible so that i am charged based on the call 599 Call. Until this is sorted out, i wont be making any payments to Vodafone and i am ok with facing any kind of legal actions that may arise I hope that i will hear positive reply and will wait for 3 business days.if not, as i was advised by TRAI i will be surrendering my connection back to vodafone & will be lodging a compliant with Consumer court on the disputes.Thank you.

I am deeply disappointed with Vodafone verification cell. First they came to my old address in Gurgaon, which was my fault to give. However, Later on I provided a new address, which is detailed below, for reverification.

Flat # 404, Retech Apartments, Sector 21C, Faridabad - 121001 (New Address)

I was initially given 48 hours window for reverification. This was revised to 72 hours when 48 hours could not be met. Worse part is that I called on 12.00 PM on 30/08/2014, it was told that please wait till 12.11 PM then only we will get update. At 12.18 PM when I called again (with in 18 mins.) my reverification magically appeared in system that too again negative. I am sitting home from last two days just for reveirifction and no one came. Later when I enquired again they said person came contacted Alok (name of care taker at old address) and reverification came negative. If you are doing reverification at old address ofcourse it will come negative, then why did I gave new address. To just waste 3 days to do nothing. Raised issue with grievance cell and hope they are not as useless.

Dear Team, This is to inform you that form last 5 days I Facing the problem while using the Internet, unable to use the BBM plan unable to access to any application. I have already the give the complain for this but there is no action the taken for this problem, even I called up in the Customer Care but however they not give the proper resolution to me. I have give the Complain in Customer Care Request no :- [protected] Only in one location I getting this issue. City Name : Pune, Location Near : Samgamwadi ( Ganesh Mandir ) Why its happen in every month with My no ???? Really Unhappy with not solve the problem till now. Request you solve the Problem and give the discount in my mobile bill for not using the internet from, hope I will get the proper response. My Details :- Name : Pankaj Pardeshi Mobile No :- [protected] Atl no :- [protected]

sir, i was a vodafone postpaid constmer frm last 10 months. i have to deactived all my vodafone services dur e to some reason but still now i didn'tget my security refund amont yet. jbki eski service time 45-60 days totally mene abi tk 15-25 round kr liye store k but always ki aaj aana kl aana ya fir mene mail daal diya h aap 7 day aake dek lena, last tym bole ki 2 month baad aana...jb me kl wps visit kiya to again disaponited.so please do some thing

My vodafone nuber is [protected], I am with Abbott 99 corporate plan. In my regular use i get bill of Rs.400 to 450/month but this(28th July to 27th August)month I have received a bill of Rs 1243.00. I Changed my data pack on 14th of August from Rs100(300 MB, 3G data) to Rs 150(500 MB, 3G data) & I have not crossed my limit in entire month but they are charging RS 750+Rs 63+ Rs 55=Rs868 for data using. I am failed to understand why the are charging is so high? My total data usage for entire month will be hardly 250MB. Should i pay the bill? Regards... Santosh CHatterjee(Kolkata-700056)

Sir/Madam,

Myself is Santosh.V.S, bearing mobile number [protected], It is very disappointing and shameful matter to inform you that I recharged Rs.250/- on[protected]. But, on[protected] all of a sudden Rs.99 was deducted from my account, then I contact the customer care for the refund of Rs.99. I contacted 3 times, they gave fake assurance of refunding the same.

But, when I called them for 4th time from my brother number [protected] they were even unwilling to receive the call and my access to customer care itself was denied. So, I am feeling shameful for being a customer to Vodafone after getting rude reply from Vodafone customer care and also customer executive. So, I kindly request you to take necessary action against them as soon as possible for refunding my Rs.99.

If matter is not solved very soon, I am porting away from vodafone to other networks. Hence sorry to inform you that, you are showing negligence towards customers. Hope you will do the needful.


Regards,
Santosh.V.S.
[protected]
[protected]@gmail.com

dear sir i am toufeeq i have vidafone number prepaid [protected] on today i did not activate any free seconds pack of rs 5 but my balance was deducted i called on 198 tollfree number so many times he said it will be refundable with in a hour but still i did nort recieve again without information on today 5 rs internet pack also activated again last week also 5 rs deducted same reason i called on 198 same story they said it will be refund but still i did not recieve any amoiunt and now my number also not connecting to 198 and 111 also so plz check and do the needful asap even i1 of executive said plz hold the line speak with supervisor i hold on line but 15 mins i am waiting for superior there was no body lifting call for your information i have internet pack already then how can i activate my self 5rs internet pack for one day so plz check and credit of rs 15 to my account

Hi, this is a complaint against vodafone India services. I have been using vodafone postpaid service of vodafone from couple of years now. I have been charged wrongly for international call charges, incorrect downloading charging, and incorrect internet usage charge. This has been happening from past couple of months. I have submitted all the documents with proof that this is amount o[censored]sage i have consumed yet they keep on saying that in their system it is showing that i have used it. everytime the call centre says that we are sorry this will not happen again and very next month it happens again. I also get messages that some of the other services is activated on my number without me being initiating the charged service. On speaking to the vodafone call center they say sorry sir you have activated it so you have to pay the charges. I am fed up of these comapnies incorrectly ripping off consumers money. please look into it.

hello my number is [protected] i have just recharged rs.25 and i wanted balance in my ac but i dnt know about this rs25 scheme started on my number when i called 198 they directly refused to close this scheme and refund my balance i was my mistake so there is no help for mistake our money just wasted?

I own a corporate number [protected] of Vodafone mumbai circle. On 4ht of July 2014 I received a call from a vodafone representative who was selling a new mentioned 899 plan 'specially' for this number. I clearly mentioned to the representative that I am in a CUG and I'm using the 'roam like home' facility (which enables me to avail Mumbai rates in rest of Maharashtra) and since these facilites are important for me I wouldn't want any change in plan. To this he promised that the roam like home and cug calling will remain active despite the change in the plan. I asked him twice if he is sure and after a lot of convincing from his side I agreed to try the plan on the conditions that I get the roam like home facility and the CUG calling. But to my shock I was charged roaming amount of 844 rs and my calls to another number in the CUG were charged. I have been calling and emailing the corporate team for more than 3 weeks but to no avail. It is a huge disappointment that Vodafone has fallen to such standards that they are committing wrong things just to sell their plans and even after realising the mistake they aren't taking any corrective measures.

Vodafone India - acount Balance debited Without reason By company About 6000 I was done a Recharge on my vodafone mobile no [protected]of 5900 on 25/7/2014 and on 27/8/2014 my balance was debeted by company without any reason and i was already talk with vodafone costmer care on 111 but they told for go back in which shop where i was done recharge but retailor said i not responsible after one month.. So now please register my complain and case on vodafone and i want to my 6000 of balence