Vodafone India Complaints & Reviews

I frequently use international roaming. In the past it was working, but this time although it is international roaming, my phone indicates it is switched off. |I am neither able to receive or make calls or SMS. This is putting me to great stress and inconvenience and losses. I am really very disappointed. Can you please look into it. I am presently in Saudi Arabia Dr. Mohammed Sadiq Sohail No. [protected] Karnataka Circle, Bangalore Email: [protected]@yahoo.com

Hii all
This is regarding my mobile no [protected] earlier with vodafone
I knew this was going to happen after i requested for port out fail to understand my bill
There are some charges of 1599 from 20.7 to 19.8
I am not aware of these charges.
What kind of service is this that it got activated on its own and it knew that i was going to port our in the coming month,
Well now i understand that you people bought me an internet pack worth 1599. And i am not going to pay for i did not ask for
Well i know that i have to port out and i already had a 1gb data plan active on mobile number then why did you avtivate the 1599 plan.
The usage for this mont was .56 gb.
What was the use of activating a 12 gb plan when i work from home and have broadband plus wifi available.
My usage can be checked.
I request you to tell these people to remove these 1599 inr. So that i can pay my bill and do not default.

I take a new sim card in west bengal but my sim card not working, after 11 days retailer tell me that your document is wrong .But my document is voter id of jharkhand and i also give a refrence of local address.But after that i cheack my voter id in website of jharkhand it is right .I also went to dealer office and i saw my original voter id .one person see this card and he said that 'your form is rejected means rejected '. I want to know that why my voter id not accepted as a proof .

I bought a new sony xperia Z2 on 5 august and It has a sticker, in which it is written that If a vodafone sim is inserted first in handset then user get 2GB plan for 2 months and offer is valid till 31st august. But I didn't get the offer and also no one took any action when I did complaint about it.

Dear Manager @ Vodafone customer care, I called your vodafone customer care center today through 111 here in bangalore and I desperately was angry over your service first of all secondly the way the customer exceutive spoke with me, don't you people have respect to customers ? or train your members how to resolve issues with customers ...I am asking your person( his name is Vijay) why am I charged so much inspite of activating Rs 21 two times and I have been charging the same amount with no any change the plan was not activated, he is questioning me why did I recharge, I asked him if he is or crack to ask such kind of question, it is his duty to check and tell me what is going on in my number, because most of the times I dont check the call rates because i am so busy with my business, but this time its too much .. "so he replied me that he as no server to check and he as no escalator to even tranfer the call to manager", what the hell your people are thinking, , , let me tell you that you people are earning becuase o[censored]s, if we are not there you are nothing, I have been using vodafone for past 4 to 5 years on a pre-paid basis, if you see I am using more than what post paid customers use ..in this case you people are not even bothered to give a feedback on whats happening to my money, .you can't expect customers to go to vodafone office each and every time..then why do you have the call center numbers ?? first of all I want to raise a complaint towards that person Vijay who attended my call today and want to meet him, can you give me his details to raise a complaint, he as no respect, no responsibility and not fit to answer any question rather questioning me who asked you to recharge and there is no server in vodafone to track anything, and he said more over the phone ...i desperately want to meet him and raise a compalaint to his manager ... and refund of my money Rs21 on both my vodafone numbers [protected] & [protected]...

My mobile Number is [protected]. I have received the bill for the period 20.07.2014 to 19.08.2014. I am charged Rs. 199 in the bill under the downloads item. On 01/08/2014 for handygo_javagame_2 Rs. 20, on 03/08/2014 for hello1_tvallsouth_ Rs. 60, on 07/08/2014 for handygo_javagame_2 Rs. 20 and for deals_mydala_99 Rs. 99 are charged. These items I never downloaded or tried to download the same. So, I kindly request you to refund the same as early as possible.

Hi Team, This mail is in regard with my corporate phone number - [protected]. I have made a deactivation call for 3G Rs 150 for 500 MB plan 22nd July 2014. I have received no sms plus on Vodafone My Account and on *111*5# the plan was shown as active till 20th August. Please refer to the photo attached. After my call on 22nd July Vodafone refunded me amount of Rs 300 which i only came to know when i saw the account statement. So, due to display of my active 3G plan as above in all the places(portal, helpline) i didn't come to know that my services has been deactivated and i kept it using as a 500MB plan for Rs 150. Now when i received my bill i came to know that in spite of being charged with the Rental Rs 150 for this month i have been charged with the internet usage charges(Extra 800 Bucks!!!). I want to know what can be done in this matter as am not going to continue with this no. if my amount is not adjusted. Tell me, why would i deactivate a Rs 150 service to pay Rs 800 extra on it for the usage charges. Kindly adjust the amount or terminate the connection. Ekant Singhal A hopeful customer.

In my vodafone number [protected] i recieved sms from vodafone that "by

Recharging with 147rs, i will get 1gb 3g data for 30 days". I

Conferemed it to the customer care on 13/08/2014, 5:24pm.The customer

Care executive "mr. Ajay kumar" checked my number for this offer and

Said, " yes, you get 1gb 3g data on recharging of 147rs". After that i

Had recherged my number for 147rs. But i get only 500 mb data. Please

Resolve my proublem, and take action against resposibles, so that they

Can not make froud again...

Dear Vodafone India, We are a family with every member having Vodafone connection. I have done a recharge of Rs 700 via paytm on my 9654xx2656 on 19.Aug.14 at 3:24 pm then after 1 hour of recharge tried to avail the offer by calling on the no. *599# but it was continuously giving an error message "Session Terminated". Yesterday at 2:30 pm i have even lodged a complaint with your customer care for the same. They called today and said that the issue will be solved I will get the benefit but nothing has been done and I have received a message that my problem has been resolved and if not satisfied please call on 198. I just want to ask from Vodafone, if you do not have a budget to provide free benefits then why are you fooling your customers by marketing too much for this scheme. Regards, Yogesh Saxena

Dear Sir, I LAXMAN BABU.K On 16th Aug 2014 i went on Anantapuram Store to change the Post paid option to Prepaid option around 3-00pm i met Mr. Neelakanth CMS executive in Store he was asking why you to cancelled the postpaid option. Finally i refused the option of Post paid, I was said to Store Exe Mr. Neelakanth first to chage the post paid to prepaid option, then i was paid the total amount till balance of Rs : 1125/- with cash, Mr. Neelakanth was done cancelled my SIM Registration and network, I am requesting only postpaid option to Prepaid option not a SIM Registration cancellation and network, Today 21th Aug 2014 i was called to Mr. Neelakanth CMS regarding i want to prepaid sim for the Same Number : [protected], he was said to me its totally cancelled SIM Registration and network, i was shocked, i was clearly said to Mr.neelakanth i am only given to cancelled Postpaid option, the concern excecutive given wrong guidelines.Kindly take the immediately action and do the needful at your end, Allot me the same Number [protected], i was nearly 8 years in this vadofano network and the same. At present my mob no is not working, Mob no : [protected] Alternative No : [protected] ( A Janardhana) Registered no : [protected] Date of reg :[protected]

Dear Sir,
I LAXMAN BABU.K On 16th Aug 2014 i went on Anantapuram Store to change the Post paid option to Prepaid option around 3-00pm i met Mr. Neelakanth CMS executive in Store he was asking why you to cancelled the postpaid option. Finally i refused the option of Post paid, I was said to Store Exe Mr. Neelakanth first to chage the post paid to prepaid option, then i was paid the total amount till balance of Rs : 1125/- with cash, Mr. Neelakanth was done cancelled my SIM Registration and network, I am requesting only postpaid option to Prepaid option not a SIM Registration cancellation and network, Today 21th Aug 2014 i was called to Mr. Neelakanth CMS regarding i want to prepaid sim for the Same Number : [protected], he was said to me its totally cancelled SIM Registration and network, i was shocked, i was clearly said to Mr.neelakanth i am only given to cancelled Postpaid option, the concern excecutive given wrong guidelines.Kindly take the immediately action and do the needful at your end, Allot me the same Number [protected], i was nearly 8 years in this vadofano network and the same.
At present my mob no is not working, Mob no : [protected]
Alternative No : [protected] ( A Janardhana)
Registered no : [protected]
Date of reg :[protected]

99 Rs has be charged in my aug2014 bill generated by vodafone. They are claiming that i clicked some ad in the browser where mydala is involved which is a third party service. I couldn't understand how they can charge without validating or intimation. Just a radio button or some authentication/confirmation can be kept for that purchase. Simple click that can happen with you or kid or any one unknowingly. Please look into this fraud site and make free from fraud usage

I got an SMS on my mobile[protected] for the Rs 0f Rs 29 for Rs 15 Balance and 28 Free national roaming. I got the benefit of national Roaming but till date i don't get Rs 15 in my balance. even I called customer care 5-6 times in this regard

Dear Nodal Officer, With reference to our below E-mails complaints against Phone No. [protected], we have sent mails, telephonic explanations & complaints on helpline also but with surprising inspite of several time explanations about our complaints nobody is taking care of about our complaints but whereas getting the telephonic calls repeatedly from the phone numbers[protected] by the different persons and every time we have explained about our problem but today some person has called from the phone no. [protected] at 01.00 P.M. but the behaviour of the called person was very bad since I have always explained our problem but your Vodafone care at kolkata office always asking for the payments but they have not bothered or having any intentions to resolve the problem. I have explained so many times to your vodafone care of your kolkata office that we are ready to make the payments immediately without any delay but they have to resolve the problem. From: Sales - Impex Earthmovers [mailto:[protected]@impexearthmovers.com] Sent: 19 August 2014 13:17 To: 'sudip.[protected]@vodafone.com' Subject: FW: complaints against Ph :- [protected] Dear Mr. Sudip, With reference to our below e-mail message and discussion had with Mr. Adhikari from the phone no. [protected] this morning regarding the outstanding payment but we would like to inform you that we have sent an e-mail message as below to your Vodafone care deptt and for your information that we have made the complaints earlier online systems also but we have not received any return response till now. Hoever you are also requested to please just go through my below complaints and than you will understand the actual position. Thanks Jai Govind Gupta From: Sales - Impex Earthmovers [mailto:[protected]@impexearthmovers.com] Sent: 18 August 2014 17:11 To: 'corporatecare.[protected]@vodafone.com' Cc: '[protected]@impexearthmovers.com' Subject: complaints against Ph :- [protected] Dear Vodafone With reference to the phone no. [protected] using by Jai Govind Gupta since very long time but we would like to inform you that the user has made a request to activate the International Roaming from 25th June 2014 till for next ten days i.e. upto 5th July 2014 and at the same time we have made a pack of saver 599 plan applicable for 10 days to save the higher call charges during the international roaming and at the same time we have requested to hold the services of Internet 3G services till 5th July . But after returning from overseas, the internet 3G services has not been resumed as per continued plan and at the same time when we have asked to resume the services of 3G DATA Internet services on this connection [protected] than we have been asked that you have to reactivate with new Plan and we have shocked and we have made the complaint two time to your Vodafone care phone line but there was no response has been intimated till today. Further we have also made a complaints that as per international roaming charges with saver plan of Rs.599/-, the charges has been charged the different call charges than the call charges was informed us, henceforth the bill amount has not been made. So our claim is to restore the 3G Internet services should be resumed as per previous plan and please check the call charges as charged by you during the international Roaming period, since even two time the complaints has been made to you through online sevices but till today no action has been taken by you and if still you will not take any positive action in this regards, we have find out some strong solution. Hope you will do the needful action accordingly will resume the services as per old plan systems and will check the bills properly and arrange to sent the correct bill. Waiting for your confirmation and positive action for our immediate payment. Thanking You Ms. R. Mandal For Jai Govind Gupta

I have a new Vodafone prepaid connection for which the service provider tell me that there is a plan of 147 on your no. And you will get 1GB DATA By telling me oraly and by text also but after I recharged with the particular amount it didn't get the full benefit of it.I did complained of it but their behaviour is very irritating and unresponsive. Help me regarding this

Without any reason vodafone deducted my balance rs 118, i phoned the custmer care, they told that they will refund that amount withing 2days, after that also they didnt refund.Then again i called them, they are saying we'll refund soon. till now they didn't refund that amount. Kindly take necessary action on this issue.Or shall i goto consumer forum.

Sir/Mam, I have purchased a vodafone USB Data Card No.[protected] from PNG Corporate Services Pvt. Ltd. C-45, Okhla Industrial Area, Phase-2, Okhla, New Delhi-110020 on 19/07/2014, I have submitted my documents on the same day the sales person named Samarth told me it will take 2 days time to activate after verification but it did not get activated after 2 days when i called on 198 I came to know that the verification report is negative they told me you need to submit your document where the verification person can meet you for verification then I went to the same vodafone store and I submitted my office address along with all the documents 2nd time, after 2 days my USB device was not working again I called up 198 and they told me you need to submit your document i told the person i already submitted my document but the customer care executive told me that the system is showing you did not submitted your documents and you need to submit it again.I went Vodafone store again and I submitted my document 3rd time this time the verification guy came for verification and he told me that next day the USB device will start working.The next day again it was not working, again i called on 198 they told me that verification done but you need to submit your documents i told them i already submitted many times my document and if verification has been done then why i need to submit my documents again they told me this is the only procedure.Again I went to Vodafone store and submitted my documents 4th time.next day I tried to connect USB Data Card it got connected for some time and after half an hour it was not connecting. I called up on 198 and tried to do setting done but it did not happened.The customer care Executive told me to go to Vodafone Store they will fix it. I visited Vodafone store along with my laptop met the guy named Vineet he uninstalled and again installed the Data card on my Laptop but it did not connected.he run the device on his laptop it was running on his laptop. Vineet told me that your windows is not supporting the data card I told him when I connected this data card yesterday it was working for some time and when i connected next time i did not connected and earlier I used Vodafone 3G Data card of my brother on the same laptop some time back and it was running properly.He replied me how can I believe you.He told me you need you install windows in your laptop again then only this data card will work.I told him I used Tata Photon+, MTS, even Vodafone itself but this device only is not working.I told him this is not windows problem he did not listen to me.I felt very bad of Vineet's behavior as if I am a liar. I was very disappointed by the way he behaved with me.He do not know how to speak and behave with a customer. After all i came back and I thaught may be Vineet is right my Laptop windows is not supporting this device. After few days i tried to connect my USB Data Card to another Laptop it got connected for few minutes and again the same problem happened. I called 198 again on 17th of August, 2014 they tried to help for setting but it did not work I ask the customer care executive to file my complaint for my no.and book a call for a technical person who can come to my address and fix the problem he file the complaint (complain No.[protected]) and he told me your problem will be solve on 19th August till 6:00 pm, nobody came or called me till given time. Again i called up 198 they told me your problem will solve on 20th of August till 6:00 pm again nobody turn up nor called me up. Above all the story which i mentioned it took 1 month of time as i purchased Vodafone USB Data Card on 19th of July 2014 and still i am not able to use it. I totally fed up with issues with Vodafone services thatswhy I want refund of Rs.1500 which I paid for Data card along with official apology from Vodafone. Here I would like to tell you because of poor service i discontinued 17 vodafone mobile connections of my office a few days back. Naresh Kumar +91-[protected]

Dear Team,

I am using vodafone services +[protected] from long time. My service was barred today due to sales target. A tarrif plan of 8GB is activated to my number without any concern from my side. I was surprised when i got the bill for 1900/- where 1200 is charged for 3G services which i am not in need.

I am repeatedly calling to vodafone customer care officers to solve my issue but did'nt. Many officers spoke to me but not registered any complaint.

I walk in to the store and placed complaint twice but no use. Every one will give only answer am sorry for the inconvenience and service will be activated within 24hrs. I was also told not to make the bill payment till i get wavier on the charges. Many promises to get the wavier on the charges which was wrongly charged to my account. One Supervisor Mr. Tarak listened to me and taken lot of time and not even given the complaint number and disconnected the call on my face. This is the kind of services vodafone does to the customer.

I have not use 3G connection with 8GB limit, infact i am not even using smart phone for from 20 june onwards.

Kindly check my bill for last 1year where i have not even used 1GB which was my existing plan.

I visited Himayathnagar store and on 18.08.2014 and placed complaint and meet the store manager Ms Rekha and explained the concerns. She assured to that services will not be barred and the charges will be wavied off in 3 working days. I was clearly told that i am travelling to delhi on business trip and disconnections will trouble me alot. She assured that disconnection will not happen and i travelled to delhi on 19th Aug.

Today my connection got disconnected, am not even getting incoming signals also. I clearly specified that all my bank accounts are linked to this number only.

I am literally facing mental harassment with vodafone by adding surprise bills and irreresponse.

Hoping early revert from you as i am not able to do any transaction without my mobile.

You can reach me @[protected] or [protected]@gmail.com

Hi my number is [protected]. I use this number to send messages to my friends every night but now all of a sudden my outgoing SMS has been blocked. When I spoke to the people in customer care they have asked me to register in TRAI regulation but this TRAI regularion is only for telemarketing I do not do anything like that. So please help me

Dear Sir/Madam, I saw a add in vodfone portal its showing internet plan for 150Mb 3G data for 46 rs. After i have recharged 46 Rs for as shown vodfone portal, but its not activated then i have called to customer care they said like there is no internet offer for 46 Rs, which has got information is wrong by internet totally i have lost 46 Rs from my hand. Through wrong informaton i dont know why there playing game like that, i have decided to move further. do the needful at earliest & oblige. Thanks & Regards, Ranganatha DJ