Vodafone India Complaints & Reviews

Hi, I have requested for ownership transfer of my mobile number +91 [protected] from my brother's name to my name, with all the relevant documents to Vodafone center, Bhayandar highway branch some 2-3 months back. After paying 50 bucks for new SIM and 200 bucks as deposit, I was been informed that my new SIM will be active in next 72 hrs. It was more than a week, there was no call or message from the vodafone office, when I called Vodafone Care, they registered complaint, but no result. After few days, when I called complaints department, it was the same, no reply. After a month, the floor manager from Complaints department (Ketki Karkhania) called me saying if I pay 200 bucks as advance bill for Jul, my ownership will get transferred within 24hrs, when I asked for any confirmation. She said, there is no such confirmation they can provide but ownership will get transferred. Now in Aug, when I called again for status on Saturday 16th Aug, the same lady says there is nothing she can do. I didn't find any worth talking to her or any of her juniors. All were same. Now I get bill payments and I have been told to visit vodafone branch. I don't understand how a company's different department can't co-ordinate and just take complaint and take no action. What is the use of the complaint & customer care, when they can't help a customer when he/she has submitted all the relevant documents. I have informed them, that I am not going to pay any of my bills till SIM ownership is changed. I have spend lots of money & time now to follow-up with these guys and it seems the company has no value for a customer, his request and complaints. I have lost my patience, so now I m not going to contact the branch nor vodafone company, I will stop paying my bill, it is as simple as they take complaints and not action.

I have clearing my doubts on my deduction at 20:38 on 18 Aug 2014 with vodafone customer care Mr. Gajanan Sanjay Narkhede. At 21:59 i have received a sms that my internet pack has been activated with a validity of 7 days. For this activation Rs, 29/- has been deducted from my main account (prepaid mobile number [protected]) which is not understood. I didn't place any kind of request with customer care for any kind of activation. Since why these kind o[censored]nwanted activation has been created by the customer care. This kind of activation/deduction without any request from the customer will spoil the image of the VODAFONE. Again i have lodged a complaint with Customer care (Mr. Ishant Sharma) on the same day at 22:32, Complaint number is [protected]. The same thing were happened with me earlier also for internet and sms packs. check the data/records for last 1-2 months. In view of the above you are requested to kindly instruct them that not to activate until unless the request from the customer. Otherwise legal action will be taken with the defaulters. Also kindly cancel the Internet pack which have been activated and the amount Rs. 29/- may please be revert back to my account immediately. with warm regards. S Jeyashanakar

I have been tortured by Vodafone from last 6 months.now its too much. I am telling you in details.I had 73 rupees on my Vodafone number [protected] in the morning today. most of the time I use my phone as a portable WiFi hotspot and use internet on my laptop. today also I do the same as above. after somehours I got to know that I have only 23 rupees. so I astonished and want to make complaint on 198. but my complaint line was also blocked by Vodafone that I listened from ivr that's "sorry we can't process your request.
so I called from another Vodafone number to 198 and contacted to the representative. named kanhu. but he didn't give any satisfactory answer.he told me that i have been activated any valu added pack which i is really not activated by me.

I had been using Vodafone postpaid connection and I had been asked to pay excessive bill as they had activated 3G connection. I had called the customer care several times to deactivate the same and there was no proper response . so i had to return back the connection and i have done the same.Besides all these activities the Vodafone has started to charge me monthly rental and asking me to pay a bill of RS:3000 which is not fair. Such an irritating and irresponsive network.

In my bill plan youth 250, company gives me 1Gb data free and 450 L+std minutes free. But after 12augest company changed my bill plan without inform me. Company gives it a new name YOUTH250NEW in wich give only 500mb data and 400 minutes free. Company changed my bill plan without message or call me for the change in bill plan

I have activated 1GB 3g plan for one month to [protected]. It's almost more than a week and no one has fixed my issue. Every time when i call customer care they ask me to remove the battery, SIM & Memory Card and then restart my mobile. I have followed the same procedure from every call and nobody has realized what was the exact issue and didn't even fix it till now. This was such a bad experience with vodafone customer care for the first time on my six years of experience. So please someone look into this seriously and do the needfull ASAP. Regards, Richard [protected]

I Sushant Bhatia has registered 2 complaints regarding network issue on my handset first on 22nd july and 2nd on 1st aug. I was told that I will get a resolution in 1 week but nothing has been fixed. Every time I call they tell me that I will get a call back but never received any. They are making fool of customers. I need you to take some action against the same. Thanks.

I have opted for porting from Vodafone to Airtel July'14 I have been asked to pay bill for August without bill from vodafone. when I logged to pay the bill its not allowing me to pay bill displaying message "Invalid vodafone number" am not able to contact vodafone customer care . Need help to resolve this issue. My mobile number : [protected]

My postpaid no.[protected] Internet not activait on my number several time i complait to vodafone store Allahabad and talk to Lucknow also.But no one was resolve my problem and last option for me i will close this number.I m very disappointed of vodafone services.

Only 2 months since new connection and both times bill manipulation. State : Haryana Plan : Rs 399 1) Download charges of Rs 30 were added even when i could not use the given 1 GB data. I was never told about any such charges 2) This time ISD charges of Rs 40 are added. The funniest part is I dont know anyone abroad whom I can call. I have heard my friends and colleagues sharing experiences like vodafone starts with minor manipulation in beginning which can later on go as high as high as Rs. 4000

Sir, Rs.195.00 was deducted from the prepaid account of [protected] on 04.08.2014. Matter was taken up by the distributor itself with your firm but is yet to give a reply. I am a senior citizen and do keep sufficient balance in my account to meet any emergency. Presently there is no balance in my account for the last few days as you have the whole amount of Rs.195.00. I have sent few messages to you but has not received any reply. I want the amount to be refunded to my account immediately as the same was deducted with out my knowledge.

We went to Vodafone Pimpri Pune Store at 7.50 pm (store closing time 8 pm) Asked for the token, reply is token machine not working. Waited for 15 min, finally our number came. A tall, dark, fat guy giving N number of reasons to not switch to prepaid. Mentioned Inflated bill of Rs 1250 rs we need to pay if we switch now. When we didn't agreed, he told backend systems are down and it can't be done today. Asked why the store is open till 8 pm and backend goes down at 7.30, he told he has his child to take care at home. After arguing further, he asks us for Token which never exists in their store. Complaint to Manager Sai, he didnt helpes anyway..Tells to come next day at 10.00 am. Asked for the Complaint book, sorry we dont have. Cant't imagine Vodafone treats their Customers in such a way for simple request to get converted to prepaid

Sir, am raju my no.[protected] i have life time free validity of caller tune offer and i wanted to change caller tune last month so i tried to change it by msging to 55655, i got a msg that 15 rupees will be charged for changing it, i call back to cust care for enquiring this charges..they replied me you will not be charged any amout for changing "very clearly"..so i try to change caller tune yestday..but my bal deducted by 15 rs..so please enquire my recorded call conversation last month and do the needful.

Dear Sir

I have vodafone mobile Number ([protected]). There are no overdues in my postpaid account. However there is frequent disconnection in my account without any intimation to me. I have paid my bills in time without any delay.
I am planning to port soon after completion of 3 months.
Kindly resolve this issue atleast till then.

regards
Vishwanath S S

Sub: MISUNDERSTANDING INFORMATION FROM THE BRANCH OFFICE

Dear Sir,
I would like to inform you about the serious misunderstanding information I get from the Vodafone branch office in 36-A, Kamla Nagar, Near Main Market, New Delhi-110007 about my New no & internet activation of my New Vodafone postpaid Mobile No [protected](Monthly Plan Rs 200). On 19th July 2014 I went to your office here in Kamalanager to buy new connection, I need to activate an internet plan 850 up to 5 GB. I met with Ms. Pinky She is a Staff in your office. She explain everything about this plan to me and she tell me if you need this plan (850 RS) some one will came to my home to varify my address . When the number will activate she will activate the internet pack from her office also she tell same day the internet will also activate . she requested me when you call to customer care no:117 about the activation time, dont tell about the internet plan activation. because if you call to customer care the amount will come double 850+850. I had to pay deposit amount Rs 250 . On 20st July someone came from Vodafone to my home to verify my account at that time also I inform to him I want to get internet activation after 25th But the same day evening I get one message from Vodafone about my number is activated. Behalf of this message I had use the internet for 2 days 21st and 22nd.Unexpectly I had some urgent business trip to Kerala on 28th So on 27th July I Activate Roaming free Plan 75rs and I get activation message. But Unfortunely on 9th Aug i didn’t get Vodafone Connection, for this problem I went to Vodafone office in pathanamthitta, Kerala. They check but can’t access my account meaning I loss all my important contacts I pay 500rs in pathanamthitta vodafone office. I came back to Delhi circle on 14 July And I check to Vodafone Office about to fix this problem. I get the token and I wait 57 mins in your office(SR#[protected] for just checking this matter then I enquire this problem to Ms. Nisha she told me that she don’t know anything, she connected line to Ms Pinky about this matter she tell that my number was activated she dont know she is speaking irresponsible. I don’t know why this huge bill came to my account. I use the internet only 2 days after I get activation message.I have no way to pay this money because I strongly believe I didn’t do even 1 percent of Fault in my part I don’t know why this Pinky told me to didn’t call to customer care. Kindly check this matter and fix this problem ASAP to get in touch with my account

Your Faithfully

Subi George
Delhi

On 17.08.2014 while i was enquiring about my balance *141# i have seen s0me celebration
By dialing *111*1#. No where it has been mentioned that a som of rs 49/= will be deducted on dialing the same . As result of which subscriber like me steped in the trap. I request u kindly get back my rs 49/= should be returned to my balance or otherwise i shall forward this copy to trai for necessary action.

Hi All,

I am using Vodafone SIM past 2 years, but sudenly My SIM was deactivated from the 2days .While i am using my mobile it showing SIM Registration failed.. Why it happens let me explain ? & serviec provider has not give any intimation...

Best Regards,

ANAND DJ
BANGLORE
[protected]

Dear Concern, I had applied for cancellation of my postpaid number [protected] on 27.07.2014 and till date it is not cancelled. I also received bill for this current month with an amount of -316Rs to be paid to me. Have gone to Vodafone shop at Daman a number of times but the response is not enough and they just keep on calling off it will be done, will check and all. Request you to kindly get my number cancelled and return my remaining balance amount at earliest possible. Thanking You, Best Regards, Amitkumar Tandel +91-[protected]

please change new address for delivery of vodafone bills as under col S Ramesh Block No - 30, House No-387 Arjan Vihar, opposite Dhaula Kuan Airport Metro Station Dhaula Kuan New Delhi - 110010 Please deliver the bills in respect of above mobile Number in the above mentioned address.

Hello, I am using vodafone postpaid no : +91 [protected]. In this month July bill vodafone changed me extra money. I have checked my bill and found downloaded charges total Rs. 129/- for below items:- hello1_tvallsouth_ Rs. 30 hello1_tvallsouth_ Rs. 99 On my previous June bill they had also charges Rs. 99 for deals_mydala_99. I have called to vodafone but they don't have answered for explanation same. I have never downloaded the same. Vodafone is cheating to customer. I have checked the consumercomplaints.in website and many peoples are complaining for same. It's fake bill. I am requesting vodafone to refund this amount from my bill asap. Vodafone total charged extra : Rs. 129 (Current bill) + previous bill (Rs.99) = Total Bill = Rs.228/- Regards, Rajesh Saini