Vodafone India Complaints & Reviews

Sir, am raju my no.[protected] i have life time free validity of caller tune offer and i wanted to change caller tune last month so i tried to change it by msging to 55655, i got a msg that 15 rupees will be charged for changing it, i call back to cust care for enquiring this charges..they replied me you will not be charged any amout for changing "very clearly"..so i try to change caller tune yestday..but my bal deducted by 15 rs..so please enquire my recorded call conversation last month and do the needful.

Dear Sir

I have vodafone mobile Number ([protected]). There are no overdues in my postpaid account. However there is frequent disconnection in my account without any intimation to me. I have paid my bills in time without any delay.
I am planning to port soon after completion of 3 months.
Kindly resolve this issue atleast till then.

regards
Vishwanath S S

Sub: MISUNDERSTANDING INFORMATION FROM THE BRANCH OFFICE

Dear Sir,
I would like to inform you about the serious misunderstanding information I get from the Vodafone branch office in 36-A, Kamla Nagar, Near Main Market, New Delhi-110007 about my New no & internet activation of my New Vodafone postpaid Mobile No [protected](Monthly Plan Rs 200). On 19th July 2014 I went to your office here in Kamalanager to buy new connection, I need to activate an internet plan 850 up to 5 GB. I met with Ms. Pinky She is a Staff in your office. She explain everything about this plan to me and she tell me if you need this plan (850 RS) some one will came to my home to varify my address . When the number will activate she will activate the internet pack from her office also she tell same day the internet will also activate . she requested me when you call to customer care no:117 about the activation time, dont tell about the internet plan activation. because if you call to customer care the amount will come double 850+850. I had to pay deposit amount Rs 250 . On 20st July someone came from Vodafone to my home to verify my account at that time also I inform to him I want to get internet activation after 25th But the same day evening I get one message from Vodafone about my number is activated. Behalf of this message I had use the internet for 2 days 21st and 22nd.Unexpectly I had some urgent business trip to Kerala on 28th So on 27th July I Activate Roaming free Plan 75rs and I get activation message. But Unfortunely on 9th Aug i didn’t get Vodafone Connection, for this problem I went to Vodafone office in pathanamthitta, Kerala. They check but can’t access my account meaning I loss all my important contacts I pay 500rs in pathanamthitta vodafone office. I came back to Delhi circle on 14 July And I check to Vodafone Office about to fix this problem. I get the token and I wait 57 mins in your office(SR#[protected] for just checking this matter then I enquire this problem to Ms. Nisha she told me that she don’t know anything, she connected line to Ms Pinky about this matter she tell that my number was activated she dont know she is speaking irresponsible. I don’t know why this huge bill came to my account. I use the internet only 2 days after I get activation message.I have no way to pay this money because I strongly believe I didn’t do even 1 percent of Fault in my part I don’t know why this Pinky told me to didn’t call to customer care. Kindly check this matter and fix this problem ASAP to get in touch with my account

Your Faithfully

Subi George
Delhi

On 17.08.2014 while i was enquiring about my balance *141# i have seen s0me celebration
By dialing *111*1#. No where it has been mentioned that a som of rs 49/= will be deducted on dialing the same . As result of which subscriber like me steped in the trap. I request u kindly get back my rs 49/= should be returned to my balance or otherwise i shall forward this copy to trai for necessary action.

Hi All,

I am using Vodafone SIM past 2 years, but sudenly My SIM was deactivated from the 2days .While i am using my mobile it showing SIM Registration failed.. Why it happens let me explain ? & serviec provider has not give any intimation...

Best Regards,

ANAND DJ
BANGLORE
[protected]

Dear Concern, I had applied for cancellation of my postpaid number [protected] on 27.07.2014 and till date it is not cancelled. I also received bill for this current month with an amount of -316Rs to be paid to me. Have gone to Vodafone shop at Daman a number of times but the response is not enough and they just keep on calling off it will be done, will check and all. Request you to kindly get my number cancelled and return my remaining balance amount at earliest possible. Thanking You, Best Regards, Amitkumar Tandel +91-[protected]

please change new address for delivery of vodafone bills as under col S Ramesh Block No - 30, House No-387 Arjan Vihar, opposite Dhaula Kuan Airport Metro Station Dhaula Kuan New Delhi - 110010 Please deliver the bills in respect of above mobile Number in the above mentioned address.

Hello, I am using vodafone postpaid no : +91 [protected]. In this month July bill vodafone changed me extra money. I have checked my bill and found downloaded charges total Rs. 129/- for below items:- hello1_tvallsouth_ Rs. 30 hello1_tvallsouth_ Rs. 99 On my previous June bill they had also charges Rs. 99 for deals_mydala_99. I have called to vodafone but they don't have answered for explanation same. I have never downloaded the same. Vodafone is cheating to customer. I have checked the consumercomplaints.in website and many peoples are complaining for same. It's fake bill. I am requesting vodafone to refund this amount from my bill asap. Vodafone total charged extra : Rs. 129 (Current bill) + previous bill (Rs.99) = Total Bill = Rs.228/- Regards, Rajesh Saini

sir mera no. [protected] hai. aur yeh number filxi no.hai toh sir meri compilant hai customer care ke liye.mena[protected] me ek call kare129pe jo ki retiler help line no. hai toh call kiya toh mera se customer care kahte hai ki aur jane men kisi ho. toh sir batye ki hum koi jankaari lena ke liye phone kare ki toh hum se aise bola jaye ka kirpya is samsaya ka samadhan kiya jaye.mera naam ritesh jain hai agra se.

Dear sir. my name is sombir chauhan and mb no. Is [protected].vodaphone company service is very third class service provide for customer.many time dedUct my amount without any information.vodephone company staff and customer care is very stupid.

I am an user of Vodafone Postpaid for last 2-3 months. I have a 1GB 2g plan. I was charged on my last bill Rs 148 for downloading some hello1 & wapvilla(don't know what was that). When I called customer care, they told me that I have accessed chargeable sites but when I asked what are the list of chargeable sites, he didn't told me anything. Please help me. Thanks Rajesh Pramanik [protected]

I am an user of Vodafone Postpaid for last 2-3 months. I have a 1GB 2g plan. I was charged on my last bill Rs 148 for downloading some hello1 & wapvilla(don't know what was that). When I called customer care, they told me that I have accessed chargeable sites but when I asked what are the list of chargeable sites, he didn't told me anything. Please help me. Thanks Rajesh Pramanik [protected]

I received my mobile billref[protected] dated 28 jul 2014 for the period of 28 june to 27 jul 2014 from vodafone for my postpaid mobile [protected]. I received this bill on 30 July 2014 through email. My relationship id is 1.12073905.The problem is that the bill showed an ISD charge of Rs. 540 which would be Rs. 607 including service tax charged on this. I had a credit balance with Vodafone and they recovered these wrong charges from my credit balance. I immediately sent a mail to vodafone customer care Mumbai requesting for details regarding this billed amount. Two days later they replied to me on 30 july, that the charges are towards ISD call made on 25 jul 14 at 1402 hours which lasted for 12 minutes, has been charged at a rate of Rs. 45 per min for the International destination Liberia Code 231. I replied to this email again on 1 Aug with copy to the nodal officer and appellate authority email ids of Mumbai explaining to them that I had not made such a call at all. However, a representative of the Appellate Authority again sent me a mail on 4 Aug that they had checked my bill and that I had indeed made this call and there is no error in their billing systems. I replied to the appellate authority again on 5 Aug trying to explain them that this is a fraud and I have not made such a call. However, another representative of the appellate authority has responded on 5 Aug stating the same thing and reconfirming that they have checked and the call has been made to Liberia from my number. This correspondence has been continuing with the Appellate authority of Vodafone till now as they are not providing any resolution and trying to justify that it is a correct billing on their part. I am fed up with the inaction and insensitive approach of Vodafone on this matter. They do not seem to bother to understand that this is a fraud which is affecting their customers who are at no fault, but they still choose to penalize them. I have researched regarding this scam on the internet and have seen that there are numerous similar complaints by many Vodafone mobile customers who are equally fed up and frustrated with Vodafone redressal mechanisms which do not provide any satisfactory resolution to their complaints. The Service Request Numbers provided by Vodafone to me are[protected],[protected], 283398,[protected],[protected],[protected],[protected]I,[protected],[protected] If vodafone does a simple search on the Liberia fone number which they are claiming as the number I have called, they will find out that the number is a fraudulent number used repeatedly for this scam and this is an evidence in itself for them to understand that I have not called any such number. kindly request your able assistance and help in securing my right as a consumer who has been wrongly billed by Vodafone without any reason and created a nuisance for me thereby causing disturbance to my peace of mind. I would require your help to fight this out with Vodafone and make them return my money back as soon as possible.I would appreciate that all correspondence with me on this matter be done through my email address only which has been recorded with this complaint...Thanks and Regards

I am using Vodafone mobile no. frm past 10yrs.. I have never faced that my rentals / plan changes on it own.. For the first time Vodafone has increased the monthly rental by 17.2% (approx.) without my confirmation.. I want to know how can increase the existing plan rentals without informing.. The moment we take a plan all the features are locked (i.e monthly rental, call and sms rates).. I need a clarification on increase in monthly Rental, Without any upgradation in bebefits.. My old tariff Rs.175 + taxes New tariff 205 + taxes.

I am using Vodafone prepaid connection in Kolkata.I was using internet connection and validity got over on 16th August 2014.I was using data before the expiry of validity, the data was within the limit or the free usage.But still i got a message of deduction of RS 24 due to internet, which is a false or rather a wrong deduction.Just then i call 198 to know about my deduction then the executive told me to call after half an hour.I called back after half an hour and the executive told me that his system is showing that the deduction was correct when i told him no it is a wrong deduction then he suddenly put me on hold.Vodafone I have been using vodafone when the company name was Hutch and three connections all of vodafone.But i never expected this kind of service from vodafone.Wrong balance deduction and this kind of attitude.i think I should think of porting all my three connections to another operator.Thanks for your lovely service.

Hello, I wanted to PORT a prepaid number from IDEA to VODAFONE for that I had applied 1st time for it on 28th June 2014 through RISHI COMMUNICATION (VODAFONE MINISTORE), B. S Complex, Behind Central Bank ATM, Sector-15 NOIDA. After 15 days also it was not ported and when I met him the reason was not given to me. I applied for 2nd time on 11th Aug 2014 and on 15th Aug 2014 my Idea connection was disconnected but Vodafone SIM was not recognizing. When I met RISHI COMMUNICATION, he told my application was rejected but did not give any reason. I had given passport and PAN card for this. Does vodafone serves customer like this. If so it is not wise to Port even.

on 16/8/14 at 6:15 the store manager kriti at vodafone store jail road refused to entertain us.we were waiting for 45 minutes and she was entertaining one of her friends who came after us.am that confident.you can check the cameraa footage at vodafone store.when my father requested she refused and shouted back saying do whaatever you can i will note entertain you.she did this 4 times and was arrogant as if she owns the company.before tthat she was eating her lunch and refused to talk to us.my father is a senior government officer aged 54 and she was tallking so rudely with him.if non of the action will be taken against her i will lodge an fir against vodafone for mental harrasment and misbehaving with a senior citizen

My phone no, [protected] got bill & I had paid in cash Rs. 900/ (NINE HUNDRED ONLY) by Provisional Receipt No.96443 & Relationship No.[protected] to Hi-Tek Investigation Service Pvt. Ltd.Ph.[protected] ;[protected] but my cash not deposited by dealer to vodafone & they dissconect my outgoing call in non payment of my bill.Please help me & tell me that what is my fault & service of my phone should be start as early as possible.

I am your consumer since 15 years right from the days of BPL, My mobile No. is [protected] i was offered a add on card and it's No is [protected]. I asked them for an pre paid card. But they had given me an post paid card. I was not using this card but i had to the rent of Rs. 303 every month. On 13.08.2014 i went to the K.K.nagar store and Mr stephen attended me and again i asked to convert my new No. [protected] to prepaid, again he requested my to go for an Rs. 99/- plane. Now i received a call from coimbatour office and said that the basic plane is not available. If i want to contact any executive at madurai office there is no phone available in the net or in your Bill receipt. i had wasted 1.5 hrs lessening to your executive. If i call 111 only recorded message is available and there is no provision to talk to your executive. Kindly ask any one of your executive to talk to in this regards. i would like to convert all my No ie, [protected], [protected], [protected] & [protected] to BSNL. I can not any longer trust a outside company.

Incorrect billing in second: The billings in seconds are not proper with Vodafone. Every time when you call, you are deducting additional cost of 2 seconds which is not acceptable. This was started from the first day of taking this connection. I notified this to customer care department several times and not yet received any response till today. (Today (14 August) I called at 18.20 IST and spoke for 13 seconds and the amount deducted for 15 seconds) Applicability of Value added service: I recharged the all in one pack of Vodafone to reduce the call rate on 14 July 2014 at 13.54 IST which has a validity of 30 days (30*24 hrs) which is supposed to expire on August 14 at 13.54 IST and the amount is deducted at the normal rate. Poor customer service: whenever I call customer care the customer care agents, they will commit a call back within 24 Hours and Never ever I received a call in time. It will take at least 3 days to get a response. Last Monday morning, I contacted your customer service to get GPRS settings which is chargeable for me for the call, which I waited in queue for almost 10 minutes to get connected, and they are not interested in solving the issue and they need to disconnect the call as the call flow is high. This type of response is not at all appreciated. This was the extract of the mail sent to CEO of Vodafone on 14th August.and not yet received any response