Vodafone India Complaints & Reviews

Hi Yesterday between 7:30 and 7:40 pm someone has used my debit card to make payment of 1636.0 at Vodafone bill desk Mumbai. Please cancel this transaction as this transaction is fraudalent and revert money in my account. I have called many times at mumbai help desk but no one is picking the call. Debit card number: [protected] Mobile: [protected] Thank you.

Even after making full and final and sending request for disconnection, your collection team is asking for payment. I have sent them all the record by mail e, g. cheque number, amount through which the payment was made and also the mail which was sent to the collection guy for the disconnection. But I am still getting mails for payment and lately have also received a legal notice from your lawyer. if you do not take action now, I will also move to the court with all the proves. Contact number is :[protected] (Delhi). Relationship number: 5.44547.00.00.100918. I have got all the proofs of payment and request for disconnection on my mail which I can produce anytime at the court of law. Now you decide whether u want to fight a legal battle or solve this issue.

I have recharged my Vodafone prepaid mobile No. [protected] on line with Rs.673.00 Bonus card on 30 June 2014 for International roaming and the balance after recharge was Rs.1274.19. The details are as follows :

Online Recharge ; Name: Bonus Card 673
Order ID: o[protected]
Payment Transaction ID : MSMP[protected]
Date & Time of purchase : 30 Jun, 2014 16:43:45
Amount: Rs. 673.0/-

I have tried to activate the International roaming services while I was in Singapore / Malaysia. But, the roaming service was not activated / not available. I have returned to India on[protected].

Though International roaming service was not activated / not made available on my phone and though I have not made any out going calls and have not received any incoming calls, the balance in my account is showing as Rs.600.05.

This shows that an amount of Rs.674.14 was wrongly deducted from my account for no reason. Call record of my number [protected] may please be verified to see whether I have made any out going calls or I have received any incoming calls.

I have made several representations to Vodafone at vodafonecare.[protected]@vodafone.com to verify the records and rectify the wrong deductions.I have requested to credit the Bonus card amount of Rs.673.00 (+) the wrongly deducted amount of Rs.674.14 = Rs.1347.14 to my balance.
But, it is very shameful on the part of Vodafone that no reply / response is given to my complaint till now.

Dr. Hanumanlu Gangone.

Sir, Today I have done 25 Rs. recharge online for talk time and after recharge my 3G data balance 750 MB deactvated automatically without any reason. I made contact to 198 for complain of 3G deactivated data and they told thathe they can not do anything b'coze 25 Rs. is a 2G data recharge and now u can use 2G 125 MB data instead my deactivaed 750 MB 3G data. Please tell me what about my 3G data balance. Being a valuable customer of Vodafone . may ask why is so froud to customer. Please return my 3G as soon as possible. Thank you. where as 3G data

I have been served Notice by VODAFONE regarding
Unsolicited Commercial Communication(UCC) from my mobile no.[protected] to (M)
no.88666xxxxx dtd.15/07/2014.The Company has disconnected my following
mob.numbers without giving any documentary proofs. (M)-[protected],
(M)-[protected] (VIP) (M)-[protected]. I inquired about this notice and
Co.informed to me that I have send SMS to Mob.No.88666xxxxx on 15/07/2014 which
is unsolicited commercial communication.In this case I have to inform you that
I am not telemaker and I have not send any commercial message to above
mentioned party.I request to let me know the documentary evidence for the
same.Further.I want justice for illegal disconnected my 3 mobile connections
mentioned here-in-above.I request to instruct to vodafone company for
re-activation of my disconnected numbers immediately.

Hi, I have been using my postpaid vodafone for past 6 months. I have not received my bill. I have complained 4 times and they are sending the duplicate bill. I'm not receiving the original bill. I have complained to nodal office vodafone 2 times, still i have not received my bill this month also.

Actually got a message from Vodafone saying that if you recharge with 155 you will get a 3G data of 1Gb instead 2G data. So I used USSD code and from my main balance 2G plan is activated there are not activated 3G data plan. So I called customer care and I have given complaint they process after 1 week and Now they are refunding only 138 talk time. But 155 rs is deducted from my main balance and they are refunding only 138. When I asking this question the guy who called me to process this complaint has simply put down the call and I am not able to call back also. And he is not giving the answer properly he shouting on me. When I recharge itself it will deduct some amount like if you recharge with 180 you will get 160 (around) now again I am loosing 12 rs extra.

I, am getting bill's to my email for mobile # [protected] which i never applied or using. When called customer care they asked me to approach Vodafone outlet for changing this or for any complaints. When i, am no were concerned with this email or mobile no, whey should i go to vodafone for removing my email id. Kindly do the needful.

I am Abhishek Sharma, recently i connected with vodafone service. It almost 1 month before I bought vodafone sim. I got my First bill on 5 july, when i analysis my bill i found 49Rs Mgossip pack added into my bill which i never asked and never downloaded on my mobile . For same concern i call to customer care but i was really disappointed with customer care Representative. They even dont want to listen my words, again i called up to customer care but same thing again happen with me. I asked them to register my complaint but they refused to do that. After all this i go for Internet search where i found many customer suffered from same thing .I want to settle my amount with respect to my June bill and dont want this mistake continue in my future bill .My last date for payment has been over so please look into this.I suppose to getting positive feed response from Vodafone Else i will go for consumer court and publish this fraud on networking site like on facebook and not going to pay bill at all.Twitter and other networking sites where maximum people come to know about this Fraud and improper Behavior of your customer care| Representative.

Hi,

What the [censored] are you doing with me?

(We have received your mail regarding the services on your mobile number [protected] and [protected].
We sincerely regret the inconvenience caused to you.)

Are they my phone numbers? Or you are simply copy and pasting numbers to me?

I keep paying bills to your bloody vodafone and from now onwards, i will not pay a single penny to you guys... I dont mind moving my numbers to airtel with immediate if my plan won't be lowered with same features.

On my another phone number [protected], this bill was of rs. 1085/- and i will not pay it this month and dont you dare to explain that i have used maximum number of minutes.

With immediate effect, lower my bill else i will head out to consumer court that there is risk to my privacy as you alrready shared phone numbers of someone else with me and you can check the same in the lines mentioned above.


Warm regards
_____________________________
Anuj sharma |
Cell: [protected]
Email: [protected]@yahoo.com|
$ apositive anything is always better than a negative nothing $

----- forwarded message -----
From: "appellate.[protected]@vodafone.com" <appellate.[protected]@vodafone.com>
To: [protected]@yahoo.com
Sent: thursday, 15 may 2014 11:58 am
Subject: issues with vodafone


Dear mr. Kumar,

We have received your mail regarding the services on your mobile number [protected] and [protected].
We sincerely regret the inconvenience caused to you.
We would like to confirm you that we have taken down the details of your concern related to the network inconvenience for your vodafone account. The service request number for your reference is[protected].
We assure you, that as soon as we receive the details mentioned above, we will revert to you within 7 working days.
In case you need further assistance, please do call or email us. We’ll do our best to help you.
Happy to help

Shikha

Appellate office
Contact numbers
Vodafone care: 111 or + 91-[protected]
For complaints/requests: 198 (Toll free) appellate number: +91-[protected] fax number: +91-[protected]/[protected]
E-mail: appellate.[protected]@vodafone.com
Website: www.Vodafone.In

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On 5/12/2014 9:26 pm; from: [protected]@yahoo.com; to: nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com; ; ?Cc: ; subject: issues with vodafone;
Hi team,

This email is in reference to the network issues which we are facing since last years and now i have reached to my saturation level. Earlier, 3 months before, you said that please convert to postpaid and then services will be better and now when i converted it to postpaid and even after 3 months, the situations are worse.

All the time, either system is busy or calls are getting dropped and each month, i am ending up paying you almost 500 + taxes for such pathetic service and now, i can't take it anymore.

I have 2 other airtel numbers like [protected] and [protected] and they have amazing network and when i brought up this issue with them, they are ready to give me a plan with same 1, 20, 000 seconds for just 199 + taxes whereas i am paying 399 + taxes and that is too with pathetic network.

Now, i would like to port my both vodafone postpaid numbers if you can not give me a plan match with airtel. Thanks much. Both numbers are [protected] and [protected].


Warm regards
_____________________________
Anuj sharma |
Cell: [protected]
Email: [protected]@yahoo.com|
$ apositive anything is always better than a negative nothing $

Dear Sir, recently Vodafone has deducted Rs. 49 for downloading "DWAP_WAL_0049_PPU_FUT00130" from my main vodafone account balance without my consent. Even the company did not send any notification in my phone about this deduction. But I can strongly say that I have not downloaded any such item from any internet site. I strongly protest against such unwanted money looting activity by Vodafone. It is nothing but stealing of money. Company should behave fairly with their consumer. Now I want my money (Rs 49.00) back in my vodafone account. Return my deducted balance in my account immediately.. Please take possitive step about this matter. My vodafone number is [protected]

I have recharged online for Vodafone pre paid No. [protected] from my SBI debit card for Rs 120/-, but it was not credited to my Pre Paid phone A/c till date. Please check the matter and refund the amount.The Billdesk txn #[protected] & date 20th July, 2014.

My 3G service for 1GB data pack got deactivated in the middle of current billing cycle while I requested to deactivate from next billing cycle. When I requested for reactivation of the 3G plan again in this current billing cycle ( as deactivation was done mistakenly by their customer care agent), I was told that I have to pay extra money for using data.

When I check the plan details(through USSD / SMS), it says vodafone to vodafone 1p/s and vodafone to others 1.2p/s. When I check with customer care, they say it is 1.5p/s. But calls are being charged at 2p/s. Vodafone is cheating customers by showing one plan in USSD, telling one plan when we call them and charging completely different. I have registered complaint regarding this to vodafone customer care and they said it will be resolved in 24 hours. But even after 15 days it is not resolved and there is no proper response if I call them now. Vodafone complaint docket no. is[protected] Please take necessary actions. With Regards, Sujay

i am rahul moryani from indore m.p. my number is [protected]. i lost my mobile and sim card before 2 weeks. i subbmited all documents to vodafone store sapna sangeeta road indore before 1 week but still my sim card not activatrd.please activate sim as soon as posible. thanks Rahul Moryani [protected]

I have taken vodafone postpaid connection this year at feb14, And now i want to change my no. from postpaid to prepaid. Your Agents suggested me for depositing all documents on NCR region vodafone store. Actually, due my some personal issue i am not able to go vodafone store of NCR as if your Vodafone agents suggested me but its possible to submit my all docs. At my hometown vodafone store which is in aligarh(UP). Kindly do a favour for me whereas I am your Old Customer.

Hello, I am really hate India vodafone service they are just wasting time its really very very bad. YOu should not hire who is not interested in working i have complaint 3 to 4 times and wasted my 15 day just wating for your person or executive to come my place and he makes excuse to you people and the case is negative. I am tired really YOUR MANGMENT IS REALLY WORST once of biggest mistake you are doing with your VODAFONE BUSINESS One day you business go to hell. I am really tired. They says executive will visit sir sorry for trouble but nothing happen i should file Case against vodafone on wasting my time and mentally toruchered just sicked due to your managment. I get every time message we were not able to reach you etc.. While advertsing you people can reach but help you cannot reach at all. YOU ALL MAKES JOKES of your service. i will surely get time and file case i have proofs screenshot and people who know what happen. My complain no is [protected] last 5th time call your person vodafone care just cut my phone i have record voice plus screenshot of call i have lots of proof this time. YOu just making full o[censored]s. WHILE BILLING AND ADVERTSING YOU ALL ARE VERY VERY GOOOD but giving servicei you are one the WORST COMPANY EVER>>>>>>> I am going to take action soon really.

I have been loyal to Vodafone from last 6-7 years and never complained about the billing and other charges. It is first time I raised the valid and genuine concern for some unreasonable download charges and they are not at listening to the voice of customer. They have charged me for some download activity on the night of 15/06 and no one was using the phone at that time. Infact, I even don't know the meaning of those packs. 15/06/2014--00:15 hello1_tvallsouth_ 00 30/- 15/06/2014--00:15 hello1_tvallsouth_ 00 99/- 15/06/2014--00:16 hello1_movies10_ 00 19/- My Vodafone No: [protected]

I am corporate postpaid connection user of vodafone. I have contacted Vodafone customer care for some issues in my data connection. Executive spared her time and got it resolved. She asked, if I am interested in knowing more 3G data packs offers, she can arrange a call for me and I said yes. And this was my big mistake. Now, in around 24 hours of time, I got almost 10 - 15 calls from CCEs offering Vodafone Post Paid plans. I don't understand, if I am already a Corporate Post Paid Plan user, why are they offering me another post paid plan and when I have not raised such request. If I will receive any such calls, I will complain it on TRAI and port my number to another service provide. Also I will ask my company to blacklist Vodafone from Corporate connection and go for another service provider.

I'm using Vodafone number [protected], in m last bill i've been over charged for the services which i'm not even using. I complaint to customer service, they advised me to email to the corporate desk. It has been more than a week I've not been contacted by the Vodafone for my complaint which I emailed twice to their email address. It is very dissappointing customer service from a company like Vodafone.