Vodafone India Complaints & Reviews

I'm from Hyderabad. Im trying to recharge vodafone from 10 days. It is never working. I've tried from vodafone site, other recharge sites, my online bank account. Nothing works. Whenever I select some top-up, I get invalid amount (even though I select the amount from vodafone plans)

I have joined team vodafone during mid of feb 2014 with post paid connection for my company. So far, i never ever received a monthly bill through email or postal in which i would have receive a call from customer care to pay the bill.. I made a complaint through customer care and so far no actions initiated... Without bill, how should i pay the bill amount. My contact no. is [protected]

I had 250 Rs Internet plan activated. Which reached limit of 1GB on 21st June and so activated booster pack of 250 Rs for 1GB on 23rd June.


But there is a plan for 750 Rs capping amount which is been added despite of 250 Rs booster activated.

I have not got any call back on the wrong pack activated and I have been charged for all.

When I raised a complaint ([protected]); the supervisor was always interrupting me while i was speaking. He didnot transfer my call to next person He asked how much money you want. hanged up the call even when I was speaking.

This is a ridiculous.


I want somebody to look into this matter and also want my money back.

Hello, I have converted my postpaid number [protected] to prepaid on 15 July 2014. Vodafone staff have told me that the number will be activated within 24 hours, but its more than 48 hours, still the number is invalid. Kindly activate number [protected].

My wife received an anonymous call from this number. A month back she received an sms from the same number asking for her name. She did not respond. Today she received a call. That fellow asked whether she has dinner. Before he can go further she cut the call. Request your help in warning the caller to not to make anonymous callscalls.

I stay at Om Nagar, vasai Road (west). While I'm at home there is no network or it always goes as soon as I enter my home. I was a regular customer for 3G recharge of Rs.850/- a month. 3 months back I visited the vasai vodafone store & got a reply that we should check before doing big recharges. Hence I dropped from 850 to 250 a month, but the problem is still the same. Can you please check for the same. Name : Hariharan. Iyer Mobile No # [protected]

worst ever customer service by Vodafone..First, they charge rs. 177 in my postpaid bill for subscribing to wallpaper download service (Why the hell would I pay rs 177 to download wallpaper) to which I never subscribed Second, No list is being provided of sites where I visited for so called downloading wallpapers. Third, who gave Vodafone right to charge me in my bill and pay to some third party without my consent.

[protected] this number is registered for indian oversease bank for service of the customer .and we use the net with this number. i have paid the amount on 26/06/2014 rs worth 1980.i have complaint in area manager but now he is not pickup the phone .his phon no is [protected]. we have sent all the knowledge about neft details on his email id so please solve this problem as soon as

Sir I am using Vodafone sim of contact no. [protected] since last month. I had recharged my account with 195 for internet pack on 9th july. As your customer care executive told me that you provide internet speed from 50kBps to 100kbps on 2g network. But I would like to tell you that I am not getting even 20kBps on my lenovo A-526. My other problem is that I am not even able to call customer care . So I request you to solve my problem as rapidly as possible. Thank you Your customer Kartikey ADDRESS :- Shri Radha krishna aata chakki shop no. 4 dharma market jagriti palace behind sabmall atta sec-27 Noida 201301

1. on 17th june I receive a sms stating that the usage on my no [protected] is 1412 rs.
2. on 19th june I receive a sms that usage on my no [protected] is rs 3017
3. on 27th june I receive another sms that usage on my number [protected] is rs 2985.
4.on 15th july I receive another sms that bill dtd 3rd july will be debited and amount mentioned is rs 889.49

also for my no [protected]

1. on 16th june received an sms stating that usage is 806 rs.
2. on 19th june received an sms stating usage as 879 rs.
3. on 20th june usage was stated as 956 rs
4. on 4th july usage is 875 rs.
5. on 7th july usage is 888 rs
6. on 8th july usage is rs 974.
7.on 13th july usage is rs 1000.
8.on 13th july again usage is 1021.
9. on 15th july bill was raised for rs 872.37.
10. and today telephone services were stopped inspite that billed amount is less than credit limit.


plz make me understand that
a) why cannt bill be raised on the last date of billing cycle.
b)why should any consumer be receiving threatening sms of interruption of services
c) how come the usage is reduced between 19th and 27th june.
d) i[censored]sage on 27th june was rs 2985 why bill was raised for rs 889.49

I don't know whether this is a system specially created for harassing a sincere user just to increase the monthly bill or there is a system to confuse the user by not providing the actual picture but a complicated web of billed and unbilled amounts which is difficult to be understood...

i use a dual sim phone and use my internet on my gujarat vodafone no.
but it has happened many a times that suddenly my internet starts being used from the other rajasthan vodafone no. and my balance gets over. i dnt see my phone or change any settings and this happens a lot of time. and even when the balnce gets over my settings o[censored]sing internet is on the gujarat no. only then how come it consumes internet from the other sim.
and even before almost months back when i had one sim phone only that time also suddenly on roaming when i dnt even call or pic any call my balance used to get 0.
my rajasthan no. is [protected]

I have been using Vodafone services since a long long time and while using the services I never had any problem. The main problem occurred when I moved to Bangalore and asked them to close my account. I have never ever expected this from such a big organization. I expect a little bit of problem while closing any account as it pisses off the company but harassment at this level is not justified. First of all when I asked them to close my account they gave me a lot of options which I didn’t like and after so many calls from many customer care people - They finally agreed to close my account. At the time of closing the account my outstanding amount was Rs 1710(Bill dated 01/06/2014.) which they asked me to pay so that they can close it quickly. I wired the money and asked them to close. I also received a mail from Customer care that my security deposit for this account is Rs 2819 and they will send a cheque at my home address. Life was so good until now. After few days as I gave my wife number as alternative contact number they started calling my wife everyday to pay a bill amount of Rs 3414. I thought it might be some sync issues among customer care people. So I wrote a mail customer care and asked them to update their database so that I receive no further calls. After that day I never stopped receiving call from them. I wrote so many mails explaining my condition, talked on phone with multiple customer care guy but there is no help from them. Yesterday it crossed my limit then I received a Demand Notice from Vodafone. Just to finish with - I would like to tell Vodafone guys that - I am not going to pay a penny and would demand my security deposit from you guys. If they can harass me I can go beyond that and tell everybody around me to stay away from any service from vodafone. I will run a campaign if required but I won’t tolerate this attitude. Somebody also explain I used to pay a bill of max 500-1000 per month how could they are asking me to pay Rs 3414 for a month bill. My Details: My Number: [protected](This is for Vodafone guys to check their database) Service request number for your reference is [protected]. Received Mail from - Transaction Details of my last payment - Thank you for your payment of Rs 1711.0. Payment in your Vodafone account will be updated in approximately 4hrs. Please note the transaction id’MHDF[protected]’ for further reference. Receipt of online bill payment Vodafone mobile no. : [protected] Transaction ID : MHDF[protected] Transaction date :[protected]:05:23 Payment information Paid amount(Rs) : 1711.0 -Final closing mail from Amrita Lohani about my security deposit- Dear Mr. Kumar, Thank you for your e-mail dated 24/05/2014 regarding the request for the deactivation of services for your Vodafone mobile number [protected]. We do understand that you would like to deactivate your number [protected]. We surely value the relationship that you have shared with us and are concerned to know that you have opted to discontinue the relationship. As per your request, we are arranging to close your Vodafone account. The service request number for your reference is [protected]. We request you to kindly provide us 7 working days to process your request. We assure you that one of our executives from the specialized Vodafone team will call you from Vodafone mobile number starting with 0117163 during this period to confirm your request. We request you to kindly attend the call. Please be updated that your number will be activated under zero rental plan for 7 working days within 24 working hours post request received for the deactivation of the services of your Vodafone account, wherein, you will be able to receive incoming calls only. We would like to inform you, that you have a security deposit of Rs. 2819 on your Vodafone account, which would be adjusted against the outstanding of your Vodafone account. We assure you, that the final adjustment will reflect in your forthcoming Vodafone bill dated 01/06/2014. After adjustments, you will receive the balance amount if any, on your number via cheque on your billing address within 60 working days from the date of deactivation. However, the current billed outstanding amount due on your Vodafone account is Rs. 1710.42. Enjoy the fastest internet while controlling your internet spend. Choose a plan that fits your budget. Call 111(toll free) for all plan details or SMS or to 111 for plan activation details. Vodafone, Power to You In case you need further assistance, please do call or e-mail us. We’ll do our best to help you. Happy to help Amrita Lohani Corporate Care Contact numbers Corporate Care: 111 or+91- [protected] Fax number:+91- [protected] E-mail: corporatecare.[protected]@vodafone.com Website: http://www.vodafone.in

I've been a Vodafone prepaid customer for the last 12 long years. On 14th July I opted for 25MB data pack on my smart phone for an amount of Rs 5/- deductible from my account. This time I had a prepaid balance of Rs 255/- in my account. The plan got activated at 1305 hrs (showing 3G instead of 2G). At 1311 hrs a msg arrived saying that 90% of the data already exhausted followed by another msg at the same time saying the plan already exhausted. I was switching off the data connection that a flash msg arrived saying that my remaining prepaid balance is only Rs 69/-. I was completely shocked. On contacting customer service centre, it's revealed that it was due to system fault that instead of 2G, 3G got activated and the amount can only be refunded with the approval of higher authorities.
Now within a span of 6 minutes a huge amount of Rs 186/- was deducted from my account due to fault at your end. For your knowledge I've not downloaded anything other than checking mails. So why should I suffer the loss.
I request you to kindly look into the matter and refund me the amount at the earliest without harassing me unnecessarily.
Tnx & Rgds
Duranta Kumar Mridha
Cell : [protected]

Hey, I want to complaint against a number [protected].Its my number register by name Mr Tej Singh residence Shamli(UP).This number is ported from idea to vodafone 2 months back and my number is running in good condition one week before.Now this number is telling me that you are not a registered customer.I have contacted at your zonal office at Dehradun.But they are not giving me a proper answer.They are delaying day by day by giving reasons like we didn't get the identification for verification.But the identification is given by me at vodafone office Shamli.There is person name Prashant phone no.[protected] is not working properly for that.Take serious action against them.If there is no action taken I will file case against your company in consumer court. Contact me at my mail id [protected]@gmail.com

I, Rajeev Ratan had bought a Prepaid Sim from your Vodafone Store, Opposite Vashi Railway Station, Vashi, Navi Mumbai on 6th July'2014 and till today dtd 15th July'14, it has not been activated. Please note I have two Postpaid numbers ([protected] & [protected]) also. I am really surprised why this has not been activated till now. I have called Helpline number from my Mobile # [protected] couple of minutes back but after along struggle I got the Complain number [protected]. Helpline service is very poor and why people are reluctant to take complaint and give complain number. Looks I had done a blunder to shift from Reliance to Vodafone (Mob # [protected]). Kindly provide a required support ASAP and do the needful to activate my Prepaid number # [protected].

My vodafone post paid no. Is [protected]. Despite of sending dnd msg on 111 on 24.06.14, 25.06.14 and 30.06.14, i am receiving flash messages from vodafone services every 4-5 minutes. I have received msg from vodafone confirming accepted my dnd request. I have also sent msg start 0 to 1909 on 07.07.2014 but still i am receiving phone calls from other companies for purchasing their products.
If the flash messages and un-necessary calls are not stopped immediately, i wii have to take up the matter with 'trai' and telecom ministry of india to take suitable action against the company.
Thanks
Sailesh dwarkadas popat
15.07.2014 - 12.55 pm

Hi I am a married lady I want to register a complaint against a mobile No [protected] The guy on tthe phone uses vulgar language and he was from Axis bank atm services He was asking for card Numbers and cvv number after refusing to give all the details on the phone he started abusing me.pls look at this matter seriously na block this No and the caller should be punished.

Dear concern, kindly help as there is no revert from company on my complain please find below my conversation with company on mail, Email conversation between us, Dear Bindu, As in my bill you name is mention as nodal officer than please help me in my case as my bill this month has came 5 time than my regular usage and in this internet charges are more than 2500 which is wrong as my scheme was for 2 gb only and i called to customer care on 1st week of june 2014 that why my bill unusage amount is showing this much they told me that it is without discount and told your 2gb plan is activate and when bill came things were different. i have two more no of vodafone and it a request to you to help me in this case as i am using from lasst 11 years this no and my request to you that wave of my internet charge or else i will not able to pay this bill as i am salaried person and thsi much amount i cant afford to pay as i have other expense to bare. And yes here my corporate person is pradip who is not ready to help me i have confirm this internet charges with him in 1st week of june when i got sms from vodafone he told that your plan is 2gb now he is also not responding and not ready to help. On Tuesday, 24 June 2014, 17:26, mehul_foru2002 <[protected]@yahoo.com> wrote: Dear pradip Password is mehu4472 to open bill plz look into this and see that without intimation my vmc internet scheme is change and bill has come unacceptable so if this charge is not reverse than I will not be able to pay my bill . Dear Sir/Madame, We have received your email dated 27/06/14 regarding your Vodafone mobile number [protected]. We regret the inconvenience caused to you. We would like to inform you that 2G data plan at Rs.99/- rent providing benefits of 2GB was corporate plan which is previously available for all employees with in your company, now the same is only available for company paid numbers. Hence, the same was deactivated from your number and have also sent intimation SMS for the same. Further, we would like to inform you that we have migrated your number to nearest open market data plan of Rs.125/- which provides you the benefit of 1GB data surfing free on 2G network per bill cycle w.e.f 22/12/14. Any usage done over and above the applicable benefit is charged as per 4p/10KB w.e.f 29/06/14. Any content downloaded is chargeable as per the charges applicable on the downloading site. Hence charges levied on your invoice dated 22/06/14 is correct as usage is more than 1GB. Therefore we wont be able to provide you any adjustment for the same. A simpler and faster way of managing your Vodafone account details online at your convenience on our “My Vodafone” portal on our website. You can carry out an array of services yourself like: · Review, compare, change talk plans · Activate / deactivate Value Added Services · View detailed bills including data sessions in case you are a data user for the last 13 months (including current month) · Analyze & pay bills online Register/ Log in My Vodafone by clicking on the following link - https://www.vodafone.in. Dial *111# (toll free) from your mobile and get details of your bill, unbilled amount, services, payment, current tariff information and much more. We value your association with Vodafone. Happy to help, Viji Sumesh On behalf of the Appellate Authority Contact numbers: For any queries call 111 or +91-[protected]. For any complaints call 198 toll free helpline Fax number: +91-[protected] E-mail: appellate.[protected]@vodafone.com Website: www.vodafone.in On 6/27/2014 4:13 PM; From: [protected]@yahoo.com; To: appellate.[protected]@vodafone.com; ; ?CC: ; Subject: Fw: Fwd: Your Vodafone E-Bill for Account No :12969471; Dear Rohit, As there is no response from local level i require to see my case and help me out or else i have to change relationship with other company from market as i have been cheated by your company . On Friday, 27 June 2014, 16:06, mehul patel <[protected]@yahoo.com> wrote: Dear Bindu, As in my bill you nameis mention as nodal officer thah please help me in my case as my bill this month has came 5 time than my regular usage and in this internet charges are more than 2500 which is wrong as my scheme was for 2 gb only and i called to customer care on 1st week of june 2014 that why my bill unusage amount is showing this much they told me that it is without discount and told your 2gb plan is activate and when bill came things were different. i have two more no of vodafone and it a request to you to help me in this case as i am using from lasst 11 years this no and my request to you that wave of my internet charge or else i will not able to pay this bill as i am salaried person and thsi much amount i cant afford to pay as i have other expense to bare. And yes here my corporate person is pradip who is not ready to help me i have confirm this internet charges with him in 1st week of june when i got sms from vodafone he told that your plan is 2gb now he is also not responding and not ready to help. On Tuesday, 24 June 2014, 17:26, mehul_foru2002 <[protected]@yahoo.com> wrote: Dear pradip Password is mehu4472 to open bill plz look into this and see that without intimation my vmc internet scheme is change and bill has come unacceptable so if this charge is not reverse than I will not be able to pay my bill . Reply, Reply All or Forward | More Click to Reply All Send by radimersky on

HI I was getting blank calls from the number [protected] and when tried to call back phone was not picked, later on once message was dropped i got a call disclosing the name and location and confirming that it was wrong call. Not sure the motive and want action to be taken

a vodafone no [protected] who is calling to my bsnl no un necessarily so many times and talking wrong manner and scloded me. it is harrasing me and my family on telephone. and give him warning.my no is [protected]. i want to block this no so that it cant call me never. other wise i will do police complain.