Vodafone India Complaints & Reviews

Hi I have been facing a big issue from Vodafone, where in Vodafone has billed me for international calls to Jamaica and London, which I have never called. The calls have been for more than an hour. I have been getting calls continously from ladies saying they want to make friends from different international numbers. I had complained to Vodafone to some how block these calls which they said they could not do and requested me to stop attending the calls. I donot know the numbers; since they are different numbers, so I do not know how could I stop attending the calls. Later I found that using the same number, I have been billed for more than and hour as international calls. I complained thru emails, calling the call center and even visiting the stores and every time Vodafone is saying I need to pay the amount. I really do not know what to do. It looks like Vodafone is trying to extort money from me, and have left me no other option but to change my service provider. After writing more than 6 email exchanges, more than 8 to 9 calls to the call center and today visiting their store (since the call center person informed me to visit the store; while after visitng the store, the store person is telling me to call the call center). I am really fed up of this customer care from Vodafone and their strategy to make money out of their customers by charging them addiitonal money. I am getting notices to pay the money else my service would be stopped. Please help me.

I have recently change my mobile service provider from Reliance communication to Vodafone. According to TARI rule Rs. 19 should be charge for this service. But the Vodafone mini store Powai (Near IIT Bombay), told me that they are not allowed to cell sim below Rs. 200. I thought they will give some talk time and some first recharge voucher kind of things to adjust the remaining 181 rupees. But when SIM was activated they just recharge with Rs. 103 for talk time. When I asked about rest Rs. 97, they told it is MNP charges. I told them MNP charges is 19 only, then they replied rest Rs. 78 is mini store charge. "hum logo ko bhi to store chalana parega". Then I asked for bill, they told there is no bill for MNP service. I talk to the customer care and told them the details, they told they can not take the complain but they can talk to the mini-store person. The mini-store person denied to talk. "we will not talk to any one, this is the charges we took from everyone. I request you take some action against these kind of stores.

Hi, i had done a dongle recharge for 195 IGB validity 28 days yesterday 11th july 2014 at around 1130 to 1230, hours and paid by card and also got an invoice for this transaction and my Dongle sim number is [protected], the executive at the store entered the number wrong as [protected] or what ever instead of my number, she called up and said sorry on the error on her part and assurred to recharge my number correctly in an hour later Mr Pradeep the cashier called up and asked for an hour and it is still going on and on and on, i have not got the recharge. till now its going to be 48 hours. I had just spoken to one Mr saravanan at Vadafone CS at coimbatore he spoke to HO and advised me to go to the store and sort, so many calls i made to all the numbers right from Hyderabad to coimbatore But no HELP I see HELP, Happy to HELP but your guys are HELPLESS pls do the recharge for me Thanks Samule sudhakar [protected]

Hi,

I had recharged according to Message i.e Hero recharged Rs.60 on 8.07.2014, Till date we did not recieved any additional amount, again recharged Rs 30. on 11.07.2014 but again did not recieved any amount, when I want to complain through number 198, Then number is stuck, My Mobile Number is [protected]...

Kindly request you please update my additional amount otherwise

I will complain to TRAI also

Thanks & Regards
Amjad

I have activated international roaming . i reached US on sunday i am able to call and my sim card is activated.but suddenly monday my phone got death. i called customer care for serval time but still they not resolved my issue . every time i called they told many reson . i already paid my bill and exces limit amount too.

For this reson i am suffering lot i am not able to access my mail and all bank account.

I lost business bez of this issue and now i am in hope less .

kindly help me to resole this issue.

Customer care executive supervisor (ramesh) make me wait for half an hour in line but he disconnected my call with out answer. Not give proper explanation

Hi, Vodafone has deducted an amount of RS30 from my mobile number. when i called up customer care the agents and the supervisor told me that this is non-refundable as there was some download on my phone. I explained them the situtation but they were not ready to listen and behaved very rudely.The supervisor told me send a mail to applet department which was of no use. The applet department informed me that there was download on my phone from DNLD-HELLO1_TVALLSOUTH_30_HELLOSTORED, now the funniest part is i am not at all aware of this website and there is no download on my phone at all. I marked a n email stating all the details to applet but it was no use.They did not give the money back neithier they gave me the list of chargable websites. Sir i need your help in this regrads.My vodafone no.. [protected] and their service registration no.. is[protected].Please let me know for updates.[protected]@yahoo.in

sir i promila batra has use this mobile no [protected] from last three years but any unknown person came to singh telecom converted my mobile no. to post paid no. without my knowladge i complaint to vodafone office but he said that it converted to post paid by mistake of singh telecom. they give me new chip when i show him my all id proof But it would be last 7 days my no.could not working So please help me to start my mobile no as early as posible

I am having a corporate connection of vodafone, In the month of march I got an bill in which a toll free number was charged as a ISD call and internet usage mentioned in the bill was incorrect. When I talked to the customer care/vodafone corporate care guys they are not not listening. Even I send the email to urvashi jain and anita dey they don't event bothered to send a reply and look into the issue. Every month late payment charges are also getting applied in my bill (as I have not payed the wrong internet usage charges from march) Please help me to provide justice. Mobile Number:[protected]/[protected]

Hi, i am using Vodafone number [protected], from few months, last month i got bill of rs 700 as international call, which i have not made.despite of asking your representative so many times they have not given me details.can you please confirm me on this.please close this no now. if correction is not made in my bill i will close my other Vodafone no ([protected]) for which every month i pay average of rs 800.please take appropriate action as soon as possible.

i had done 3G recharge for using the Internet Pack..but the company is charging the higher rates of 3G while inreturn they are giving 2G service. While calling to the customer care people they arent responding properly. They are giving the same answer everyday that your 3G service is going to be activated in 24 hours but still i didnt get the service. And they are misbehaving too. Nikhil Mistry [protected]

sir.. i m vodafone custumer my no is [protected]. without my permissin activate net plan. i m also comlailn 198.. les net charges my bill otherwise im not pay the bill nd why i m pay the will.. pls short out this problm... regards sanjeev singh [protected]

Regardless of registering with nccptrai.gov.in for the DND service and Vodafone the service provider i keep getting calls for higher education and sms's for all random things. What is the point of opting for the DND service even after which the person is hassled and the person themselves have to sit and complain about it and give details to the gov and the service provider, why the hell cannot they do thier job and enforce the DND correctly in the first place.

Numbers i got the calls from: [protected], [protected], [protected], [protected] : Names are Gyanendra - very rude almost abusive and Rahul Singh the other two did not provide their names, but immediately hung up when i said i am lodging a complaint and to provide me with all their details.

I am using vodafone .I rechared with 147 yesterday but extra benefit of 500 mb still not activated.i called to customer care they told me that our server showing that your no is not in the offer but by dialing *121# i am seing this offer for my no.

Dear Sir/Madam, I have shifted newly to the above mentioned area two months back, and staying in ground floor, whenever I come inside my home, only one or two signals will come.Since I am loyal post paid customer from more than 4 years in Vodafone, I request you to sort out and fix this signal issue.Otherwise i will close my No and shift to other Network Provider. Mobile No :[protected]. Regards, Nagraj.B, Email:[protected]@gmail.com

Today on July 10, 2014, I checked my best offers on my mobile no. [protected] by dialing *121#. I found an offer for data pack 199 with validity 30 days. I called on 121 and found the same offer with same validity. When I recharged with ₹199, I got validity for 28 days. When I called the customer care, I was told by Mr. Anurag Arya that the tarrifs have changed 2 days ago and the customer's numbers are being updated. How come the tarrifs have changed 8 days after the new month started? I need proper solution.

sir i am using vodafone as my network provider and having a internet plan for 1GB data but in last month for .46 GB data use vodafone has charged me 965.10 rs which is not applicable. and now nobody is responding to my query when i called theier officials. please help me to provide justice.

dear sir, i was using a vodafone number-[protected] from last few years around 13 years.three days back it was suddenly got unauthorize without any prior notice or reason.i had already submitted my all required documents to you insted of that i regain submitt the documents but till now my sim card is not activated again.so kindly look into the matter as it is harrasing me too much.i will be very oblized if you took some required again as soon as possible. regards raj kumar

I am resident of Ropar, Punjab and I am user of vodafone from last 4 years.Suddenly my SIM stopped working.when I approched the vodafone store, they refused to give any information.They dont even listen my problem and asked me to come next day.The next day I had my interview and it was very poor from vofafone behalf.The other day When I asked them reason, even they dont know the reason y mu sim get blocked and charged me for issuing of new sim.They asked me to bring a FIR and harassed me.Is this the way you treat you old customers??

Dear Sir, I have vodafone mobile post paid number as [protected], in which i am getting additional Bill of 250/- of internet charge without using it even. I had requested several times from Feb. 2014 but still day are sending it to me. Please help me regarding same.I want to off the number even still they are not doing same. Thanks

LEGAL NOTICE Sir, We are advised and instructed by our client Mr. Yash Anand, R/o. 5/25A, Jangpura-B, New Delhi- 110016 who has advised us that he is using a Mobile Number Portability (MNP)of your company being mobile no. +91-[protected] since beginning of this year. Our Client is an Advocate by profession who is successfully practicing in the Supreme Court of India, operating from Chamber at 84 Lawyers Chamber, Supreme Court of India. That our Client has further advised us that after portability of his mobile number to your company i.e. Vodafone, he was facing lots of problem with regards to the monthly billing, internet plan etc. That Our Client has further advice us that on 19.06.2014, he was living aboard to attend a wedding ceremony in California, United States of America therefore before living Delhi, he had visited your store at Lajpat Nagar inquiring about the best plan for mobile roaming aboard. In the process one of your customer care executive has suggested that there is a plan for Rs. 599 for a shorter trip & Rs. 1499 for a longer trip and our client was suggested by your Customer Care Executive that he should opt for 599 plan wherein the outgoing call will be Rs. 30 per/ min and incoming will be Rs. 15 per min. That our client based on the suggestion of your customer care executive, had opted for the 599 wherein our client was to deposit a sum of Rs. 5000/- (Rupees Five thousand only) as security Advance for activating the said plan and our client has duly deposited the advance security amount, our client was assured by your customer care executive that the said plan will be activated within 24 hours. Hence, without hesitation our client left for his short vacation to US on the same day and was schedule to return to India on 26.06.2014. That our client before boarding the flight, has disconnected all the data usages from his Cell Phone and was using only the phone calls option during his entire visit to USA. That on 25.06.2014 at around 10:38 GMT our Client received as Text message from your end, which is read as under: “Dear Customer Cr. Limit of yr. Vodafone number is Rs. 8000/-. Usage till date is Rs. 7713 (approx.). pl pay to enjoy uninterrupted service. Call 124 for details on how to pay” That as our client had opted for Rs. 599 Plan and he was leaving the next day i.e. 26.06.2014, he did not bother to call the customer care. That almost after 12 hours i.e. on 26.06.2014 to the utter shocked of our Client; his phone had been barred from both incoming and outgoing calls. Thereafter, our client requested one of his friend in India to pay a sum of Rs. 5000/- towards the bill of Rs. 7713/- (approx.) and requested the Customer Care to activate his number however his number was never activated despite paying almost half of the inflated Bill amount and despite having deposited a sum Rs. 5000/- as an advance towards the plan of 599. Our Client was very disappointed by the service provided by your company, who has immense reputation in telecom business. That on 28.06.2014 my Client received a text message around 16.34 Hr. acknowledging that the payment of Rs. 5000 has been received by your company however more surprisingly, the outstanding bill was mentioned as Rs. 5991/- as against the previous test message of 25.06.2014 which was Rs. 7713 (approx.). That after almost 2 hours at 18.03 Hrs. another text was received by our Client stating as under: “Dear Customer Yr services would be interrupted as usage of Rs. 14553 (approx.) has crossed cr. Limit. To restore, pl make pmt. Call 111 for details on how to pay”. It may be pertinent to mentioned here that our Client’s mobile have already been barred since 26.06.2014 and it was never activated. That our Client has further advice me that due to the sudden interruption/disconnection of his mobile service, he cannot communicate to any of his friends, relatives and most importantly his business Clients, as he is a lawyer by profession and the courts were opening from 30thjune 2014, due which he has suffered loss of so many valuable Clients and has suffered huge financial loss as well as his reputation in the legal fraternity. That our Client further advice me that even after returning from US, his phone was never activated and unfortunately our Client could not visit the Vodafone Store as he had gone to attend a funeral for one of his relatives at his hometown in Uttar Pradesh. That on 30.06.2014 after returning from his hometown when our Client visited the Vodafone Store at Lajpat Nagar and inquired about the reason for disconnection, the Customer Care executive informed our Client that there is a billing outstanding due of Rs. 23, 000/-. Our Client was shocked to learned that his mobile usage bill from 25.06.2014 to 26.06.2014 was Rs.23, 000/-. Thereafter, our client confronted with your customer care executive and told him/her that he had just taken a plan of Rs. 599 before leaving for US and according to the plan the outgoing call rate was Rs. 30/- per min. and incoming call rate was Rs. 15/- per min therefore our client had requested your customer care executive to re-checked the bill again however, to the utter shocked of our Client, the Customer care executive informed that 599 Plan was never activated to our Client’s mobile number and further informed that for activating that said plan our client should followed certain procedure however, the same was never explained to our client at the time of depositing the advance amount of Rs. 5000/- the act of your company amounts to Criminal breach of trust, fraud, cheating and further attract various other criminal offences prescribed in the penal Code. That our client was very disappointed, frustrated and dejected to the service rendered by your company towards innocent customers, decided to speak with the floor manager of your Lajpat Nagar Branch store and requested him to kindly looked into the matter, our client has also shown him the text message sent by your company regarding the credit limit and the usage bills till 25.06.2014, however the Manager did not give any heed to our Client’s request and instead informed our Client in a very impolite manner that the text message was a system generated one and it cannot be trusted and the bill cannot be rectified. That it is very surprising and awkward to learn that your company just to gain few thousand bucks has inflated a bill of Rs. 23, 000/- which our client was not at all liable to pay. It is pertinent to mention that our Client’s credit limit to his mobile number is just Rs. 8000/- then how could your company charged a bill triple the time of the said credit limit moreover, our Client’s mobile service has been disconnected since 26.06.2014. Why there was no written consent / intimation for enhancing the limit. Why the services were not disconnected, when it crossed the credit limit. That by way of the present notice we call upon your company to rectified the outstanding inflated bill and to pay a compensation of Rs.1 Crore for the business loss due to the sudden disconnection of his mobile no. without intimation and also a sum of Rs. 50, 000/- towards the mental harassment suffered by our Client. Under these circumstances, our Client is not prepared to bear with the situation anymore and has turned over the file to initiate appropriate legal proceedings against your company, including a complaint to the TRAI. We have however thought it fit to give your company yet another opportunity, definitely the last one to rectify the outstanding inflated bills bringing the usage under the plan of Rs. 599 and to cost of compensation for business loss and mental harassment as well. You are hereby called upon to take appropriate steps within 15 days of the receipt of this notice for rectifying the outstanding inflated bill and to pay a compensation of Rs.1 crore for the business loss due to the sudden disconnection of his mobile no. without intimation and also a sum of Rs. 50, 000/- towards the mental harassment suffered by our Client along with Rs.15, 000/- being the cost of sending this notice failing which our client would be left with no other option than to initiate appropriate legal proceedings against your company, both civil and criminal, and complaint to the TRAI as he may be advised. It would be in your interest to comply with the requisition herein and thus obviate the necessity of any unpleasant steps having to be initiated against your company. A copy of this notice has been retained by us in our office for necessary future action. Sincerely, (YASH ANAND & ASSOCIATES) Copy to: Vodafone Group Plc, Vodafone House, The Connection Newbury Berkshire, RG14F, England, United Kingdom.