Vodafone India Complaints & Reviews

I am Babu Lal Bairwa My Mobile Number [protected] I am Recharge My Mobile[protected] and[protected]. Recharge 28+37= 65 Balance Not Credit. Please Credit Balance My Account Number

To, Date 1/8/2014 Vodafone Nagpur 2nd floor, skyline icon 86/92, Andheri kurla Raul marol naka Nr. Mittal Industries Eatate. Adheri East Mumbai. Subject :- Complaint regarding wrong bill of Vodafone no. [protected]. Do not charged bill as Vodafone Service is already disconnected by Vodafone office. Sir, With respect to above, it is to inform you that your Vodafone Bill amount to Rs. 346/- is received to me on dt. 31.07.2014. How can possible to pay this bill 1) by me as the No. [protected]. Vodafone Service is stop by the Vodafone office on a same day of starting. also uptill now the Vodafone service is not resume & not in operation from your end. However Mr. Motwani your Executive of Vodafone khamla Road, Nagpur has also done cheating with me i.e. My all document photo, Identity card are signed and temporary internet service start and stopped in a same day. Even I had already submitted simcard of above number to your office and your Executive of Khamla, Nagpur has informed me that the connections will be automatically stop, & bill will be send to you. But there after your office has send the above wrong bill. This matter is unjustified. Therefore please following point may be clarified by you. 2) Your service provider Mr. Motwani Executive of Khamla road, Nagpur is cheated with me. What punishment you will be given to him. Because I lost Rs. 50000/- in my business due to above situation. Who is responsible for that. 3) Why I should to pay above said bill as I am not using above connection it is already disconnected by your office. I am not ready to pay above bill. As This bill is totally wrong. Once more, I requested to you. Please do not charged any bill & Stop any Service connection Immediately if you have started. Please register my serious complaint & take appropriate action. Thanking you Your’s (J.J. Bhujade) Universal midows Plat No. A/207 Sneh Nagar, Nagpur Mob.No. [protected]

Network issues, Roaming issues, bill not received form last 3 months very pathetic customer care, no response outgoing barred billing issues using vodafone from last 7 years & now already decided to port no words to express now called 111, 198 7 times no results

I am a prepaid consumer of Vodafone India Limited having my mobile number as +91-[protected]. I have recharged for data pack of vodafone of Rs.249 on 13th July 2014 and it is to be valid upto 11th August 2014. But on 28th july I have recherged for Rs. 100 and it was for talktime but along with the talktime 100 MB data was credited to my account. On July 31st that 100 MB credited to my account was over and they started charging for data usage, though my data pack recharged on 13th july 2014 is still active upto 11th august 2014. Approximately Rs. 35 was debited on account of data usage.

I am having a idea SIM. In June month bill, I have received charges of Rs. 882 for calling 55315 which is vodafone astrology number. It seems the call was made to this number from my phone at 30-Jun 11:29:25 for unbelievable 97:32 minutes. I dont think I have dialed this number and the charges are in my bill. This should not be charged....

Dear Sir, I am vodafone customer by my mobile connection [protected], recently i had been charged for rs650 (cap fee for 3g service), i placed a plan change for E-Connect 299 rental plan for july-august 2014, for that i have been charged 650 amount as caption closing fee, where there is no such terms and condition been intimated to customer, that they will charge 650 rupees at time of plan change either by sms/voice(in oral)/email/signed paper document. I raised complaint to vodafone regarding this, SR [protected] on 26 july 2014 and SR [protected] on 25 july 2014, were both the complaints closed. Please help me to get wavier for that june month bill for 650 only. History : i placed a request on March 2013 for 3g service for rental at 100/-, by that month vodafone activated addtionally which for 650 as cap fee without my request/permission, when i enquired about that they replied that its just a cap fee so that your internet will not cross 650 by 3g usage.At that time i gave request to remove the cap 650, were vodafone neglected to that request. Attached : Screen shot of the bill copy for cap 650 Note : The copy this same complaint is forwarded/raised in following authroities 1. marten.[protected]@vodafone.com - CEO of vodafone 2. [protected]@nic.in - Department of consumer affairs (http://consumeraffairs.nic.in/) 3. Consumer complaints redressal council - Govt of india (http://ccrc.in/[protected]/2014. 4. Indian Online Consumer Resource & Grievance Redressal System (http://www.core.nic.in/)- ComplaintId :101290.4.2014 5. Department of Telecommunications Redressal of Public grievances (http://www.dot.gov.in/public-grievances/public-grievances) : DOTEL/E/2014/24095 6. Telecom Consumer Complaints Monitoring System - (TCCMS) http://www.tccms.gov.in/ 7. http://www.trai.gov.in/ - [protected]@trai.gov.in 8. http://www.dot.gov.in/ - http://www.pgportal.gov.in/Grievance.aspx Registration Number is : DOTEL/E/2014/24095 9. http://www.consumercomplaints.in/new_complaint/ - 10. lokesh.[protected]@vodafone.com, corpcare.[protected]@vodafone.com, [protected]@vodafone.com, nodal.[protected]@vodafone.com, appellate.[protected]@vodafone.com - SR [protected] on 26 july 2014 and SR [protected] on 25 july 2014

I am vodafone prepaid customer . My Sim was deactivated on 18 july as someone placed request of sim change from vodafone store - Rajouri Garden and these vodafone store people Replaced the sim without any proper document verification and my no was deactivated .. Because of this negligence had to bare huge loss of money as someone from my bank account made a fraud transaction and as my no was deactivated i didnt receive any sms alert from bank regarding transaction .. Need to claim of my loss...and need action against the Vodafone store to be closed anand employee involved to be suspended...

I was charged 8900/- for 16MB data usage during my International visit to London. I was told by Vodadone staff that I will be charged 90/- per MB for data usage in London. But now they are charging wrongly. I am being asked to pay a ridiculous amount of rs. 8900/- which is certainly not affordable. I want to be billed as told by customer care, i.e. 90/- per MB i.e. 1510/- in total amount.

Hello team, This is a request that please take strict actions against the person calling from the number: [protected]. I asked for a minute and she started being very rude. I wanted to go for the plan but because of this behavior I had to halt. She was quite rude.. I called back again and she banged the phone. Even I work for a MNC and we very well know how to treat our customers. When asked for the managers number. the following number was provided: [protected] which are 11 digits and banged the phone again. I felt bad and this might be the same with others as well. Request Vodafone team to have polite customers calling persons.

Dear concern Firstly i want to inform u that i wants to port out my number. Thats why i got upc code. And today received a call from vodafone she said i m canceling your porting code and she did, where as i dont want that was Cancelled by your executive as according to her/him. After that i called to your complaint number 198. Received call by executive transferred call to her senior. Mr deepak talk to me after discussion he did not listening me and disconnect the phone... Canclled upc code msg is attached Amit kumar [protected]

This is to inform you that I had raised a complain with Vodafone on 28th June 2014 (Mobile No. [protected]), that their representative has taken a request to change my plan by providing wrong information about the plan. Several calls to vodafone care were made and i was informed that I can't be reverted back to my original plans as the same was a non-marketable plan. But on 11th July, Vodafone agreed to the mistake on it's part and reverted back my rental plan. However, while doing the same they didn't restore back by internet pack. When I received the bill for the month I discovered that I have been charged nearly Rs. 1945 towards data usage as the data plan was not activated from 11th July (date from which Vodafone restored my old rental plan). This is to inform you that I have been using Vodafone connection for last two years and have always used data plan. Would request to reverse the data charges levied because of non-activation of plan (from 11th July till date) due to the error from vodafone executive

I am writing this complaint with very much frustration with your feedback on billing. Since last 5+ years I was using 3 Vodafone numbers [protected], [protected], [protected]. After much frustration with your service I port out all 3 numbers in March 2014. Now it is more than 4 months I have been contacting your customer care representatives via various ways Call, Twitter, Mails for reimbursement of extra charges that I have paid as bill. Every...

On 30th July I got call from [protected] to my number regarding some outstanding bill of my company number I cancelled that number [protected] in February month so I tell him that to talk deler of Vodafone and giving his number where I cancelled that number, on that talk vodafone man talk bedly with me . Give me some feedback about this.

My complain is about the wrong download charges in my bill. Below are the terms which I have seen in my bill and when I search the same term on Internet then I have found number of people having the same terms in their bills as well. dwap_wal_0049_ppu_fut00130 hello1_tvallsouth_30 0:00 3 0 dwap_wal_0049_ppu_fut00130 This is bit strange that number of people are getting the same terms in their bill and with the same amount charges that for "dwap_wal_0049_ppu_fut00130" charge is 49 rs. and this is same for all who are getting this term in their. So how it is possible that number of people are getting the same term and same charge for the download.. It is clearly showing that this is a fraud in DATA PLAN.. I am not going to continue with this company.. Please take the required action. Attached the screen shot from the detailed bill. Thanks NP

dear sir, Ii really unsatisfied with your service and communication of your technical team for solutions i have register a complaint again network problem, call drop, and internet speed problem with 3g in our city I have register complaint dated 12/july/2014 complant no. [protected] .. but till not solve this problem after discussion with your technical team. and this complaint ticket close without my permission. after that i again call on the same complant on 111, the i told your technical team regarding why you close ticket without my clearification. they cant answering me then they send me one more complant no. [protected] dated 24/07/2014... till not recieved any call form your team . Please suggest me what i m doing now .. Can i switch my number to other operator If you can able to solve my network issue.

I have paid my Vodafone Post-paid bill for 2000 INR with relationship number 1.49101383. As per the offer If I pay it within the due date I am eligible for a discount coupon for ebay.in for 7%. I did got the discount coupon but the Validity date of the coupon is 30th June, 2014, whereas I paid my bill today (30th July, 2014). I have the screen shot as well if required I can present the same.

On 3:38 PM on 30th July 2014, a call came from mobile no.[protected], to my no [protected], stating himself as a Vodafone representative and talking from Kolkata. In a hurry he stated that there is an offer for my Vodafone number. After stating the offer just for one time, he asked me to keep papers in support of address proof and photo ready so that I may avail this offer. Then I asked him to clarify on a point. He answered me in Bengali "Apni ki sonen ni? Apni ki korchilen?" In English, it stands as "Haven't you listened it? Then what were you doing?" He was very impatient with these words. He then without taking next breath, gave his answer in a hurry. As I was interested in the offer, I then asked to clarify me on the vital point regarding billing for the connection. He abruptly told me " Apni ki sikhit?" In English it stands as "Are you educated?" I was stunned with his reply, as I have never experienced such answer from any company, even from BSNL. For a while I was spell bound. On listening such reply I told him about complaining to Vodafone for his such rude and arrogant behaviour. He told me that you are free to do this. Sir, my question is that, whether the Vodafone does approve such behaviour in this market oriented era? If no action is taken against him, and accordingly informed, about the progress made in this regard, i wouldn't hesitate to port all connections of my nearest family members to any other service provider. As I couldn't memorise his name which he might have stated due to my normal tendency to not keep it in mind as I have not faced such situation before. Subhojit Ghosh Moulick, [protected].

Hi, I have been a victim of wapvilla_ppd and hello1_tvall south .Vodafone have charged me 79 RS for this downloads in July Bill. I have never downloaded the application but they are telling it is downloaded by me. Please help Regards, Naresh

To The Concern Person Vodafone I am having your post paid no. whose outgoing is blocked since 25th July 2014. I have called your customer care numerous of times but in return only getting assurance of 2 hrs, 4 hrs, 24 hrs, 48 hrs max. resolution time all in vain. Even I tried to call your Nodal Officer Mr. Manish number of time over [protected] for the resolution but he isn't taking the call. As this is my official post paid no. hence I am facing lots of problem and your technical team isn't provide the remedy for the same so please look into it on priority basis. Regards Saad Hannan [protected]

On 4th of July my no. was being port in vodafone. But i didnt even get the postpaid plan i had asked for. is it so much to give the pan what customer desires. and now i have a bill waiting that is unecessarily higher then it was suppose to be. the whole month i lodged complains after complains and went to vodafone store, talked, msgd, sent emails, even chat but nothing changed. I am not at all planning to pay a penny extra for vodafones mistake.