Vodafone India Complaints & Reviews

I have been using Vodafone services since a long long time and while using the services I never had any problem. The main problem occurred when I moved to Bangalore and asked them to close my account. I have never ever expected this from such a big organization. I expect a little bit of problem while closing any account as it pisses off the company but harassment at this level is not justified. First of all when I asked them to close my account they gave me a lot of options which I didn’t like and after so many calls from many customer care people - They finally agreed to close my account. At the time of closing the account my outstanding amount was Rs 1710(Bill dated 01/06/2014.) which they asked me to pay so that they can close it quickly. I wired the money and asked them to close. I also received a mail from Customer care that my security deposit for this account is Rs 2819 and they will send a cheque at my home address. Life was so good until now. After few days as I gave my wife number as alternative contact number they started calling my wife everyday to pay a bill amount of Rs 3414. I thought it might be some sync issues among customer care people. So I wrote a mail customer care and asked them to update their database so that I receive no further calls. After that day I never stopped receiving call from them. I wrote so many mails explaining my condition, talked on phone with multiple customer care guy but there is no help from them. Yesterday it crossed my limit then I received a Demand Notice from Vodafone. Just to finish with - I would like to tell Vodafone guys that - I am not going to pay a penny and would demand my security deposit from you guys. If they can harass me I can go beyond that and tell everybody around me to stay away from any service from vodafone. I will run a campaign if required but I won’t tolerate this attitude. Somebody also explain I used to pay a bill of max 500-1000 per month how could they are asking me to pay Rs 3414 for a month bill. My Details: My Number: [protected](This is for Vodafone guys to check their database) Service request number for your reference is [protected]. Received Mail from - Transaction Details of my last payment - Thank you for your payment of Rs 1711.0. Payment in your Vodafone account will be updated in approximately 4hrs. Please note the transaction id’MHDF[protected]’ for further reference. Receipt of online bill payment Vodafone mobile no. : [protected] Transaction ID : MHDF[protected] Transaction date :[protected]:05:23 Payment information Paid amount(Rs) : 1711.0 -Final closing mail from Amrita Lohani about my security deposit- Dear Mr. Kumar, Thank you for your e-mail dated 24/05/2014 regarding the request for the deactivation of services for your Vodafone mobile number [protected]. We do understand that you would like to deactivate your number [protected]. We surely value the relationship that you have shared with us and are concerned to know that you have opted to discontinue the relationship. As per your request, we are arranging to close your Vodafone account. The service request number for your reference is [protected]. We request you to kindly provide us 7 working days to process your request. We assure you that one of our executives from the specialized Vodafone team will call you from Vodafone mobile number starting with 0117163 during this period to confirm your request. We request you to kindly attend the call. Please be updated that your number will be activated under zero rental plan for 7 working days within 24 working hours post request received for the deactivation of the services of your Vodafone account, wherein, you will be able to receive incoming calls only. We would like to inform you, that you have a security deposit of Rs. 2819 on your Vodafone account, which would be adjusted against the outstanding of your Vodafone account. We assure you, that the final adjustment will reflect in your forthcoming Vodafone bill dated 01/06/2014. After adjustments, you will receive the balance amount if any, on your number via cheque on your billing address within 60 working days from the date of deactivation. However, the current billed outstanding amount due on your Vodafone account is Rs. 1710.42. Enjoy the fastest internet while controlling your internet spend. Choose a plan that fits your budget. Call 111(toll free) for all plan details or SMS or to 111 for plan activation details. Vodafone, Power to You In case you need further assistance, please do call or e-mail us. We’ll do our best to help you. Happy to help Amrita Lohani Corporate Care Contact numbers Corporate Care: 111 or+91- [protected] Fax number:+91- [protected] E-mail: corporatecare.[protected]@vodafone.com Website: http://www.vodafone.in

I've been a Vodafone prepaid customer for the last 12 long years. On 14th July I opted for 25MB data pack on my smart phone for an amount of Rs 5/- deductible from my account. This time I had a prepaid balance of Rs 255/- in my account. The plan got activated at 1305 hrs (showing 3G instead of 2G). At 1311 hrs a msg arrived saying that 90% of the data already exhausted followed by another msg at the same time saying the plan already exhausted. I was switching off the data connection that a flash msg arrived saying that my remaining prepaid balance is only Rs 69/-. I was completely shocked. On contacting customer service centre, it's revealed that it was due to system fault that instead of 2G, 3G got activated and the amount can only be refunded with the approval of higher authorities.
Now within a span of 6 minutes a huge amount of Rs 186/- was deducted from my account due to fault at your end. For your knowledge I've not downloaded anything other than checking mails. So why should I suffer the loss.
I request you to kindly look into the matter and refund me the amount at the earliest without harassing me unnecessarily.
Tnx & Rgds
Duranta Kumar Mridha
Cell : [protected]

Hey, I want to complaint against a number [protected].Its my number register by name Mr Tej Singh residence Shamli(UP).This number is ported from idea to vodafone 2 months back and my number is running in good condition one week before.Now this number is telling me that you are not a registered customer.I have contacted at your zonal office at Dehradun.But they are not giving me a proper answer.They are delaying day by day by giving reasons like we didn't get the identification for verification.But the identification is given by me at vodafone office Shamli.There is person name Prashant phone no.[protected] is not working properly for that.Take serious action against them.If there is no action taken I will file case against your company in consumer court. Contact me at my mail id [protected]@gmail.com

I, Rajeev Ratan had bought a Prepaid Sim from your Vodafone Store, Opposite Vashi Railway Station, Vashi, Navi Mumbai on 6th July'2014 and till today dtd 15th July'14, it has not been activated. Please note I have two Postpaid numbers ([protected] & [protected]) also. I am really surprised why this has not been activated till now. I have called Helpline number from my Mobile # [protected] couple of minutes back but after along struggle I got the Complain number [protected]. Helpline service is very poor and why people are reluctant to take complaint and give complain number. Looks I had done a blunder to shift from Reliance to Vodafone (Mob # [protected]). Kindly provide a required support ASAP and do the needful to activate my Prepaid number # [protected].

My vodafone post paid no. Is [protected]. Despite of sending dnd msg on 111 on 24.06.14, 25.06.14 and 30.06.14, i am receiving flash messages from vodafone services every 4-5 minutes. I have received msg from vodafone confirming accepted my dnd request. I have also sent msg start 0 to 1909 on 07.07.2014 but still i am receiving phone calls from other companies for purchasing their products.
If the flash messages and un-necessary calls are not stopped immediately, i wii have to take up the matter with 'trai' and telecom ministry of india to take suitable action against the company.
Thanks
Sailesh dwarkadas popat
15.07.2014 - 12.55 pm

Hi I am a married lady I want to register a complaint against a mobile No [protected] The guy on tthe phone uses vulgar language and he was from Axis bank atm services He was asking for card Numbers and cvv number after refusing to give all the details on the phone he started abusing me.pls look at this matter seriously na block this No and the caller should be punished.

Dear concern, kindly help as there is no revert from company on my complain please find below my conversation with company on mail, Email conversation between us, Dear Bindu, As in my bill you name is mention as nodal officer than please help me in my case as my bill this month has came 5 time than my regular usage and in this internet charges are more than 2500 which is wrong as my scheme was for 2 gb only and i called to customer care on 1st week of june 2014 that why my bill unusage amount is showing this much they told me that it is without discount and told your 2gb plan is activate and when bill came things were different. i have two more no of vodafone and it a request to you to help me in this case as i am using from lasst 11 years this no and my request to you that wave of my internet charge or else i will not able to pay this bill as i am salaried person and thsi much amount i cant afford to pay as i have other expense to bare. And yes here my corporate person is pradip who is not ready to help me i have confirm this internet charges with him in 1st week of june when i got sms from vodafone he told that your plan is 2gb now he is also not responding and not ready to help. On Tuesday, 24 June 2014, 17:26, mehul_foru2002 <[protected]@yahoo.com> wrote: Dear pradip Password is mehu4472 to open bill plz look into this and see that without intimation my vmc internet scheme is change and bill has come unacceptable so if this charge is not reverse than I will not be able to pay my bill . Dear Sir/Madame, We have received your email dated 27/06/14 regarding your Vodafone mobile number [protected]. We regret the inconvenience caused to you. We would like to inform you that 2G data plan at Rs.99/- rent providing benefits of 2GB was corporate plan which is previously available for all employees with in your company, now the same is only available for company paid numbers. Hence, the same was deactivated from your number and have also sent intimation SMS for the same. Further, we would like to inform you that we have migrated your number to nearest open market data plan of Rs.125/- which provides you the benefit of 1GB data surfing free on 2G network per bill cycle w.e.f 22/12/14. Any usage done over and above the applicable benefit is charged as per 4p/10KB w.e.f 29/06/14. Any content downloaded is chargeable as per the charges applicable on the downloading site. Hence charges levied on your invoice dated 22/06/14 is correct as usage is more than 1GB. Therefore we wont be able to provide you any adjustment for the same. A simpler and faster way of managing your Vodafone account details online at your convenience on our “My Vodafone” portal on our website. You can carry out an array of services yourself like: · Review, compare, change talk plans · Activate / deactivate Value Added Services · View detailed bills including data sessions in case you are a data user for the last 13 months (including current month) · Analyze & pay bills online Register/ Log in My Vodafone by clicking on the following link - https://www.vodafone.in. Dial *111# (toll free) from your mobile and get details of your bill, unbilled amount, services, payment, current tariff information and much more. We value your association with Vodafone. Happy to help, Viji Sumesh On behalf of the Appellate Authority Contact numbers: For any queries call 111 or +91-[protected]. For any complaints call 198 toll free helpline Fax number: +91-[protected] E-mail: appellate.[protected]@vodafone.com Website: www.vodafone.in On 6/27/2014 4:13 PM; From: [protected]@yahoo.com; To: appellate.[protected]@vodafone.com; ; ?CC: ; Subject: Fw: Fwd: Your Vodafone E-Bill for Account No :12969471; Dear Rohit, As there is no response from local level i require to see my case and help me out or else i have to change relationship with other company from market as i have been cheated by your company . On Friday, 27 June 2014, 16:06, mehul patel <[protected]@yahoo.com> wrote: Dear Bindu, As in my bill you nameis mention as nodal officer thah please help me in my case as my bill this month has came 5 time than my regular usage and in this internet charges are more than 2500 which is wrong as my scheme was for 2 gb only and i called to customer care on 1st week of june 2014 that why my bill unusage amount is showing this much they told me that it is without discount and told your 2gb plan is activate and when bill came things were different. i have two more no of vodafone and it a request to you to help me in this case as i am using from lasst 11 years this no and my request to you that wave of my internet charge or else i will not able to pay this bill as i am salaried person and thsi much amount i cant afford to pay as i have other expense to bare. And yes here my corporate person is pradip who is not ready to help me i have confirm this internet charges with him in 1st week of june when i got sms from vodafone he told that your plan is 2gb now he is also not responding and not ready to help. On Tuesday, 24 June 2014, 17:26, mehul_foru2002 <[protected]@yahoo.com> wrote: Dear pradip Password is mehu4472 to open bill plz look into this and see that without intimation my vmc internet scheme is change and bill has come unacceptable so if this charge is not reverse than I will not be able to pay my bill . Reply, Reply All or Forward | More Click to Reply All Send by radimersky on

HI I was getting blank calls from the number [protected] and when tried to call back phone was not picked, later on once message was dropped i got a call disclosing the name and location and confirming that it was wrong call. Not sure the motive and want action to be taken

a vodafone no [protected] who is calling to my bsnl no un necessarily so many times and talking wrong manner and scloded me. it is harrasing me and my family on telephone. and give him warning.my no is [protected]. i want to block this no so that it cant call me never. other wise i will do police complain.

This happened on 28 th june. I broke my SIM while trying to insert in mobile. I visited vodafone store in Noida sector 18 where one of their Representative Piyush Jain attended me. i presented him the broken SIM with my ID proof on which the SIM was issued. But he denied that he cannot issue the same number with new SIM, he told me that he need SIM number i said i can also present him the SIM packet on which the SIM no was mentioned but he again denied that it willnot work and now he can only issue me a postpaid connection on the same number. And this is company's new rule. he also told me about the new data plan cum postpaid calling plan . i requested him to issue me the pre paid SIm only but he said as per the new rules he cannot give me it without FIR copy. I was in urgent need of SIM so i got the same number but postpaid. later on i cane to know that as other executive from the same company(vodafone) told me that there is no rule like that. And even the plan he offered me is not executed and my first bill is going to be above 1000. The person was totally fraud, i was least interested in any postpaid connection and now this has become a headache for me. Please Please help me.

My mobile no is [protected]. I was reissue a new sim but after a long time (25 days) it is not started till tuday & i have called your compliant no 198 & 111 but u are divert it to your sails offer department i want to know is 198 compliant no or what is it ... I want to know i how much time enf for u.

I had applied for a simcard dated 29th June and got the number on 01st July 2014. As iam recently transferredto Mumbaiiam staying with my cousin at Annie chariyanA-12, Makar, Sector 3, Srushticomplex, Mira Road(mobile - [protected] and [protected]) and hence the address has been given forall correspondences. I understand from youroffice after lot of follow up the verification has been rejected but the factis non of your staff has got in touch with the said people. Apart from this, ifthey are enquiring about my stay with security people, non of the people knowsme as I reach there in late evening and leave home in morning. I have been trying toget in touch with lot of people but failed to get support. I am a Vodafone usersince last 6 years ( [protected]) and has the credit limit of 17000 per month.This clearly indicates that I have never defaulted and I am high user. I will also wish toinform you that I have room booked for me at HOTEL BEST WESTERN SAHIL in Mumbaicentral ( Room Number 201). I will request you toplease get my number activation as I have already spended huge amount on myroaming. If still Vodafone does not want to have more customers, please let meknow and I will inform my company accordingly and get alternate number fromother company. Unfortunately myorganisation (TATA AIG GENERAL INSURANCE CO LTD) has corporate agreement. Since last 15 days, I havegone thru the pathetic services of Vodafone where people don’t pick up thephone and while I have called up many times on your customer care, surprisinglythey cann’t help as the number is not reflecting. Regards Rohit Chugh [protected] ( for [protected])

Hi, I have been a victim of wapvilla_ppd.Vodafone have charged me 49 RS for this and more downloads in May and June Bill. I have never downloaded the application but they are telling it is downloaded by me. Please help Regards, Manish Anand...

I have submitted an application and all relevant documents for change of plan on 07.06.2014. But till date my my prepaid sim is not activated. Pls look into this and do the needful immediately as my attempts with Coimbatore Office went in vain. Thanks and regards. S. SRIDHARAN

Dear sir, My mobile no.is [protected] and I have recharged for Rs.249/ on 12.07.14 @ 5 p.m and the I have chaged my mobile and I never used the data Today morning I tried to browse the net it wouldn't allow me to do so then I went to your store at Vadapalani, Chennai and there of your official at your store in Vadapalani Chennai said that there is no balance in your a/c. Kindly look into the matter and solve the problem Regards Shanmuganathan

Hi Team, This is to inform you that in month of April I deactivated all Internet related services and packs from my number [protected]. But still they have charged me836 rs for GPRS, Even I didn't use that. I sent them mail many times provided them earlier complained or Request number for deactivation of all Internet related services, But they don't trust me, I kept fighting with them almost 1 months on this issue, and now again they have charged me 912 rs for same services. This Time I don't want to pay this amount to them. Because they are charging this money wrongly every month, Regards Ravindra Kumar

Dear sir I am using vodafone sim of contact no. [protected]. I had recharge it of 195 on 9th july for internet pack of 2GB unlimited. Now internet is surfing but the requisite speed is not getting. As your customer care executive told that vodafone 2G provide speed from 50kbps to 100kbps. But I am getting only up to 20kbps. I have complaints about it many times to customer care. But I did not satisfy. Also Now, I am not able to call even customer care by this no. So, I request you to solve my problem soon. I hope that you will overcome it & provide better services in future. Thank You Your Customer Kartikey

i have activated an Internet 3g pack for my mobile number [protected] for about 851 through online and i have received the Internet setting which I have started utilizing 300 MB on the same day and they deducted 45 rs when i checked with Customer care they told you utilized before 3g getting activated. i have left that also now they have deactivated my 3g plan and activated 2g plan without my confirmation and started to deduct money from my account. i have never ever seen one of the worst connection and service by vodaphone now i need either my money back or activate my 3g and valdiity should be from the date of reactivation

HI, I am Sameer kumar . I am a Vodafone user my number is [protected] I have a post paid connection and my plan is ST_KAR_MV_Standard699 which is cognizant plan. I have a very bad experience with Vodafone service reason is I have activated data plan with 50 Rs and customer care people told me I will get 300 MB data for that. And every uses I checked my remaining data and 28th june I got SMS ”hello you have consumed 200.01 MB of data in your current bill” and now I can see in my bill data uses is Rs 378 for 29th june how it is possible .can we use 177 MB in one day in 2g connection. Please give me the proper reason otherwise I have to go with other network. This is my 4th complain and no buddy looking into this. Thanks Sameer Kumar [protected]

I wanted to port my number from Airtel to Vodafone Mumbai. I called customer care and they said they will send their executive to my office as i wanted to port 2 numbers. I gave the executives my passport copy and other details and he said it will be done in 1 week. Its more than 1 month and no response from Vodafone side. I have called customer care multiple times and they are not lodging my complaint and disconnecting my phone when i ask them to let me talk to their senior manager. I am afraid they are going to misuse my passport copy for some other purposes. Please advise what to do.
My cell no: [protected]