Vodafone India Complaints & Reviews

I am an user of Vodafone Postpaid . I have a 1GB 3g plan, I was charged Rs 49 for downloading some wapvilla_ppd. When I called customer care, they told me that I have accessed chargeable sites but when I asked how much data i used they doesnt have any information regarding that . i have seen so many issues in the Internet with the same . thankyou

I have recharged booster of Rs.27 on 20th July then I was charged Rs.1 rupee for each message.I called up customer care they promised me that issue will be solved on 23rd July but no action was taken against my issue. They people are just sitting to attend customer care they are not taking any problem action they are also not agreeing to refund my money. They are worthless to provide services to the customer. I don`t think my issue is that much critical to solve...

I m using my current Vodafone number from years. And from past few months I have been charged for some animation or other downloads which I never made. I can understand if I have done this by mistake once in a month or twice.. But how the hell is this possible that I m doing it every month. I mean that's totally . I have not activated any animation or other stuff and it's increasing day by day.. 1st when i asked the Vodafone customer representative he/she says that it will get adjusted in the end of the month and later they put that thing in my bill by saying that you have made a download.. Well I m using this number from a long time and doesn't introduce any new sites to my usage.. Then why the hell I have been charged in the bulk with no such proof what I have downloaded or from where I have downloaded it? In this bill they say you have downloaded this stuff with that time and date 184inr which is a fake.. Any help would be appreciated

Hi, I had a vodafone postpaid connection ([protected]), When i wanted to travel outside India for few months I went to the store and requested to convert that number to pre-paid, and he suggested to take safe-custody which i can pay one time money (~ 400 to 450), then once i'm back i can get the same number. But when i'm back, they told the connection has been closed and i have to take a new connection only. then i got the new connection with same number with my corporate plan (299) and i got the confirmation of detailed plan charges through Email as well. But In bill they have charged around 3000 for 1 and half month and disconnected both incoming/outgoing calls without any intimation. I have sent the complaint to vodafone corpcare, but they keep on extending the resolution date and saying they are working on it, and after long period they said the plan has been changed to different plan after taking connection, and they are refusing to say why the PLAN is changed without my request. Now they are threatening in phone, that they have filed a case and i failed to reach the court, and they are filing the FIR against me in Sriperumpudthur (Chennai) police station, and their behavior of talking is not decent and they are not listening my questions. If somebody has faced similar issue, could you help me is it possible to file FIR for these things. since i never refused a bill, but i wanted to correct the bill according to my plan which i subscribed. I'm sure what plan i subscribed and i have a plan details sent by them on email confirmation. Also out of my 18 bills almost 80 percent of monthly bills are fake and they add extra charge for stupid reason, then i talk to customer care, then they give waiver on next bill. But i don't understand why this corporate stupids making wrong bill and collecting it, and giving as waiver in next month.

Hi My number is [protected]. I had Internet billing plan if of 1 GB pm but I got the billing plan changed to unlimited Internet option which is 650/- PM on July 8, 2014 by walking in one of your service center in ITPL, Whitefield, Bangalore But I have received SMS today that my Internet usage has expired? When I have opted for unlimited Internet usage then on what basis I have been receiving these messages from Vodafone? Please ensure that my Internet billing plan is updated properly and no undue charges are levied on me also I should get unrestricted Internet connectivity. regards Vikram Kapoor +91.[protected]

I'm getting missed call from foreign numbers since last 2 days, but today when i called unknowingly vodafone charged me Rs. 45 for just 4-5 seconds. I accept that i shouldn't have called on that number but my question is that why foreigner will call me repetitively?? and who is benefited ultimately from this entire scene (i.e. malpractice) vodafone only.

My complaint is regarding the "Bard my outgoing". About two months ago i port my number from Idea to Vodafone and they provide me 500 MB Free for starting two months as a new customer . So i use the service as they offer me its free for two months . I use 497 MB and then i close my internet use . After two days what happen they bard my outgoing services because they charge me for that 497 MB use of internet and they giving me the reason because off the use of internet services my credit limit exceed about Rs9**9. My credit limit is Rs 9**9 and if my personal uses goes more then this limit then that would be valuable reason but if you close my services because of free services you provide me then its not a way to bard the outgoing . I was making a urgent call and what i see my services is bard because off no valuable reason . It was really very frustrating when you not able to use that thing on time . I port my number because i thought Vodafone is a better service provider but i was wrong . I request you to guys start my service again otherwise i have no option to close my number or port it again . Thanks

Hi, My name is satish Kumar Chikkala. I am currently a vodafone prepaid customer in Chennai circle. I have recharged my number with a bonus card of Rs17 which gives 100MB 2G data with 3 days validity. I have recharged exactly at 11:49 PM on 20th July, 2014. The validity should count till 11:49 PM 23rd July, 2014. But, this was counted till 00:00 hrs on 23rd July 2014. Is this acceptable or did the service provider mention it on the website? Nothing is mentioned as such. Moreover, when i spoke to the customer care guy, that bugger is speaking so rash and asking me to file a complaint if i can. This is the condition for a customer in India. If it is US, the scenario would have been completely different. These bloody service providers are cheating customers like anything and the government had not devised any regulation against them. It's a pity for the indian consumers and i wonder if this would really change. I never posted in the consumer forum before and i wanted to see if this really works. You can reach me out on my number [protected]. Hope to hear from you soon. Regards, satish kumar chikkala

Hi, I am an old and active Vodafone user. I always recharge my number's 3G Internet with Rs.95 package which benefits me with 300 mb for 28 days. The last time I recharged my number with the same amount for the same package on[protected], I received a regular message stating that my number has got recharged with Rs.95 and I'll be receiving 300 mb Internet for 28 days along with free 200 mb (which I completely did not ask for). When I checked the usage of my number, it showed me that the Internet package is only valid till[protected]. Vodafone initially mentioned providing me with 28 days validity and what it all I received was 21 days of validity. I spoke to the CCE, they were completely useless to me as usual. No help was provided, instead they did not even assist me well. A legitimate company can't flip from what it has given in writing to me. I want actions to be taken on the company. I'm attaching screen shot of both the messages as proofs. My information Name: Karan Monga Phone Number: [protected] Connection: Vodafone

★☆☆☆☆ Vodafone India has the most pathetic service. And especially billing part. You guys have charged me extra for the following, hello1_tvallsouth - 30 shortformat_dwnlp_9 - 99 vuclipindia_pack75 - 75 animation_download - 15 Total: 219 Rs charged extra. When I contacted customer care, they told i clicked on some banners and downloaded some paid sites like that. But when I searched in net, many people reported these kind of fake billing by Vodafone. Please waive the fake bill (Rs.219) and let me know the correct bill so that I can pay the bill, else, I will not. Thanks, Dhakshna

To whom so ever its may concern
sir/madam
It is stated that I have a vodafone connection my number is [protected] I am using CUG 199 plan. I had a 2g internet connection but after I change my sim card in month of may 2014 I got a message from vodafone for free 3g internet free connection for two month that i dont accept it.I use my internet that i use before.but when i checked my unbilled ammount that is above six thousand that is too much.I rushed to vodafone center sector 3 rohini they tolled me that my connection is 3g after hearing this i was shocked because i did not take 3g plan how this happend.They dont give any message for start of 3g plan and complition of 3g connection.I have to say u to deal my matter properly and give feedback.

Visited thailand 27th to 30th june.

1. No advice (Text message) from vodafone thailand after arriving in thailand regarding charge rate for using phone in thailand.

2. Billing for that period shows gprs charges of rp 20, 000

3. There is a charge of rp 7192 on 27 june. One call of approx one minute was made at bangkok airport on arrival on 27th june. How can there be a charge of seven thousand rupees for a one minute call?

4. There are charges for 28th and 30th june, but my phone records will show that i made no calls on these days.

These charges should be drastically reduced.
I've used vodafone since 2001 and never had such problems when travelling overseas.

Please check your records, something is wrong on your side.

Thankyou

Rs lowry

Kindly attention..!!!

I have vodafone prepaid number: [protected].Yesterday night from my main balance fourty five rupees has been deducted.Please refund my balance in my account otherwise i will take strict action against you in consumer forum.

With regards;
Pankaj Bansal
[protected]@gmail.com
[protected]

did a recharge through the vodafone online desk, but at the last moment my pc crashed and my recharge was not done.The amount was deducted from my SBI account . Plz do check my query transaction id is[protected], plz do take some action

Hi, I am sarfaraj khan my mob no [protected], complain no [protected]. I Port my no reliance to voda on 19 july my no was started then i recharge bb daily plan but still i didnt get any responce from vodafone, some cc told me that will start within 4 hours some cc told 24 hours but i got nothing then i given complain which would be solve within 24 hour but nothing. I Call on many time voda cc but some cc directly disconnect my cal some kept me on hold now I am not able to cal voda cc not able to recharge also because when i Recharge I got msg your privious req Is pending plz try after sometime from 4 days i am getting same msg . So, plz help me othervise i will port my no once again. Name- sarfaraj khan Mob mo-[protected] COmplain no-[protected]

Hi Yesterday between 7:30 and 7:40 pm someone has used my debit card to make payment of 1636.0 at Vodafone bill desk Mumbai. Please cancel this transaction as this transaction is fraudalent and revert money in my account. I have called many times at mumbai help desk but no one is picking the call. Debit card number: [protected] Mobile: [protected] Thank you.

Even after making full and final and sending request for disconnection, your collection team is asking for payment. I have sent them all the record by mail e, g. cheque number, amount through which the payment was made and also the mail which was sent to the collection guy for the disconnection. But I am still getting mails for payment and lately have also received a legal notice from your lawyer. if you do not take action now, I will also move to the court with all the proves. Contact number is :[protected] (Delhi). Relationship number: 5.44547.00.00.100918. I have got all the proofs of payment and request for disconnection on my mail which I can produce anytime at the court of law. Now you decide whether u want to fight a legal battle or solve this issue.

I have recharged my Vodafone prepaid mobile No. [protected] on line with Rs.673.00 Bonus card on 30 June 2014 for International roaming and the balance after recharge was Rs.1274.19. The details are as follows :

Online Recharge ; Name: Bonus Card 673
Order ID: o[protected]
Payment Transaction ID : MSMP[protected]
Date & Time of purchase : 30 Jun, 2014 16:43:45
Amount: Rs. 673.0/-

I have tried to activate the International roaming services while I was in Singapore / Malaysia. But, the roaming service was not activated / not available. I have returned to India on[protected].

Though International roaming service was not activated / not made available on my phone and though I have not made any out going calls and have not received any incoming calls, the balance in my account is showing as Rs.600.05.

This shows that an amount of Rs.674.14 was wrongly deducted from my account for no reason. Call record of my number [protected] may please be verified to see whether I have made any out going calls or I have received any incoming calls.

I have made several representations to Vodafone at vodafonecare.[protected]@vodafone.com to verify the records and rectify the wrong deductions.I have requested to credit the Bonus card amount of Rs.673.00 (+) the wrongly deducted amount of Rs.674.14 = Rs.1347.14 to my balance.
But, it is very shameful on the part of Vodafone that no reply / response is given to my complaint till now.

Dr. Hanumanlu Gangone.

Sir, Today I have done 25 Rs. recharge online for talk time and after recharge my 3G data balance 750 MB deactvated automatically without any reason. I made contact to 198 for complain of 3G deactivated data and they told thathe they can not do anything b'coze 25 Rs. is a 2G data recharge and now u can use 2G 125 MB data instead my deactivaed 750 MB 3G data. Please tell me what about my 3G data balance. Being a valuable customer of Vodafone . may ask why is so froud to customer. Please return my 3G as soon as possible. Thank you. where as 3G data

I have been served Notice by VODAFONE regarding
Unsolicited Commercial Communication(UCC) from my mobile no.[protected] to (M)
no.88666xxxxx dtd.15/07/2014.The Company has disconnected my following
mob.numbers without giving any documentary proofs. (M)-[protected],
(M)-[protected] (VIP) (M)-[protected]. I inquired about this notice and
Co.informed to me that I have send SMS to Mob.No.88666xxxxx on 15/07/2014 which
is unsolicited commercial communication.In this case I have to inform you that
I am not telemaker and I have not send any commercial message to above
mentioned party.I request to let me know the documentary evidence for the
same.Further.I want justice for illegal disconnected my 3 mobile connections
mentioned here-in-above.I request to instruct to vodafone company for
re-activation of my disconnected numbers immediately.