Vodafone India Complaints & Reviews

I was informed by sms that caller tune service has been activated. And yourl deducted amount Rs.33 for it. I had not request for this service. Kindly refund it.

I am a Vodafone customer for the last decade or so. Since last month, I'm unable to make any STD calls to BSNL landline in Kerala. I raised this issue many times with VI and got a reply that there is nothing wrong at their end. This has not resolved my issue. If they are unable to give me these basic service, I think it's high time I go to a service provider who can meet my demands.

My balance deducted for unknown reasons.

Hello,
I received this message from Vodafone at night 2 30 when I was sleeping
Hello!
Thank you for downloading ppu_game from TELESYNC_SOLUTION.
You have been charged Rs. 10
Your balance is Rs. 21.87

I haven't even used my phone after 12 and you have charged me without my knowledge and authority.
Kindly refund my money back.

I got recharge of rs19 in which i got 2 days o[censored]nlimited talktime and 200 mb data
It doesnt work and tells you dont have sufficient balance to call
And net also doesn't work
Cant call consumer care because they dont have any real person to help
Their phone number doesnt work and automated machine reply dont solve my problem

UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact y 1900 till[protected]:48".

Getting this message when trying to port out

Please solve this immediately.
[protected]

They took my money through some scam

My number is[protected] of vodafone service in and other number is[protected] of vodafone service,
In both numbers caller tunes automatically activated and deducted rs 33 from both,
Customer care center not pick the call
Both numbers in Maharashtra

I tried to reacharge to see why my internet wasn't working, i got this sms: 217:Sorry! This recharge is not available. TXN num. ONR[protected] To continue using your mobile services, dial *121# and recharge with the best offers....

I am not able to send PORT message from my vodafone number to number 1900. I am doing this because I want to port my sim number from vodafone to Airtel, and to do so I'll have to message PORT "my contact number" on number 1900.
But vodafone is not allowing me to do so, please look into this.

Upon receiving a message that a request was received to activate a caller tune and deduction of 33 rupees balance, we contacted the VI's so called "professional" agent through chat.

I will share the screenshots of the chat, to show the sheer absurdity of that conversation. Not only were they not helpful at all, they also proved to be highly unprofessional. The use of sir and ma'am does not make one a professional but your conduct does.

The first time the chat timed out, so I contacted again, this time the agent (Agent Jithin) took too long to reply and repeatedly told me to wait and as i waited the conversation timed out because there was no action taken from the agent's side. (Now this could have been a mistake or they did this because they didn't know how to resolve the issue)

When asked why the transaction happened they kept trying to pin it on me, even though I had not sent any request. And yes, i am aware about certain things such as not to click or tap on "ok or yes' when pop up appear. An advertising gimmick propagated by the same company.

Meanwhile, there was no option to talk to a agent on a phone, my request for the same was repeatedly ignored.

We understand the grave economical situation that VI is facing, and have stood by the company so long, but does not mean that they get to make transactions without consent?

How will there be any trust left, all we can do is move on to JIO, atleast they understand consent on some level. To tell you the truth, none of you are doing a decent job of being a 'network service provider'. There's rarely any network.

Date of the incident: 11th November 2020
Client Name: Vodafone Idea (VI)
Desirable resolution: Balance deducted without permission or consent should be refunded.

Hi

There is network issue in D-Block, Dayanand Nagar, Ghaziabad from last 6 months. There have been repeated complaints but there is no action taken against these complaints. We just cannot receive any call indoors and this is creating loads of trouble

Pls check and rectify asap

I initiated port out of my number from V! to other operator after experiencing unbearably bad service quality and rude customer care for a long time.

Next day I got a call from one Mr. Upkar Shukla ([protected]) pretending to be from so called "Port Out Team". He told me to send a Text message from my phone to 1900 as Cancel to cancel V! connection and progress the port out.

Since I know that sending Cancel message to 1900 would actually cancel my port out request and put me in more trouble, I raised my doubt to him about his purpose and authenticity, upon which he tried to threaten me that then he will do the port out. and he cut the call.

I can not imagine how V! has reached to such low level o[censored]nethical practice and if V! does not even know that such scams are happening right under their their nose.

I am a prepaid user of vodafone, there is a UL pack on my no. and suddenly my main balance is negative 220. how to deal with this? i can not send any text message inspite of having 100 free message on ul pack.

Deduction of my account balance for services not activated by me. The following messages were received to me

Hello!
Thank you for downloading FUN PORTAL from CARBUN8.
You have been charged Rs. 15
Your balance is Rs. 26.12

Hello!
Thank you for downloading ppu_game from TELESYNC_SOLUTION.
You have been charged Rs. 10
Your balance is Rs. 30.45

There were several instances before..

Need full refund of Rs.30 deducted automatically without my consent

I had paid my postpaid bill through vodafone website using american express credit card, but my service is stopped, they resumed the service for a brief period after a few emails ( I sent them multiple screeshots of confirmation emails sent by bank, and also the transaction ids), yet they have stopped my service, I have sent them the credit card statement, which clearly shows payment is sone, yet no response

For the past few days my Vodafone number has been getting charged for subscribing to caller tune without my knowledge. I have never wanted to use caller tune ever in my lifetime and out of nowhere Vodafone charges money for a supposed "subscription" to their services. Someone from Vodafone, you better respond to this and resolve it ASAP.

Vodafone has always caused issues. Even when I want to opt out of the network to chose any other option whilst maintaining the same no. they don't allow me to. My major concern and complaint is that, how do you ppl activate services and subscriptions without the consent of the customers? Every time money is deducted for subscriptions and when you cancel the subscription no money is refunded. I can't waste my time at your service centre or you Vodafone hub to resolve issues created by you. And I sure as hell don't want to waste any penny on the subscription if I haven't even voluntarily opted for it.

Hi,

I was purchased a new VI sim card last month with a 499 unlimited plan. This month I got my first bill of Rs 1787. I have logged a complaint in customer care and asked for an itemize bill. As per customer executive I was called on 5555555555555555555555666666 on 7th Oct 2020 at 11:49 and call duration is 124 minutes They are not providing any details of this number.

Complaint Number - 4-[protected]

Please find attached reply from VI customer care.

Basis the feedback received from our respective team, call was done against number 5555555555555555555556666666 as per details. Hence the number is taken as short code 555555% which converts into special number.

Hence, charges are applied as Rs.9/min for 124 minutes

Please note that, charges for special numbers are calculated at a premium rate per minute bringing your premium charges.

Regards
Avinash