Vodafone India Complaints & Reviews

The incident is of 7th october and what happened was that i ordered sim of vi online and applied for port to vi gave rupees 647 but order was cancelled the very next day i.e. on 8th october and i got a call from vi delivery executive that the recharge is not reflecting on his side so hes cannceling order and the deducted amount from my bank will be credited back within 7 days but that didnt happen.did multiple emails and calls to vi customer care but still didnt get my money back they sqid me to give bank statement screenshot and order id and transaction i did so but still no response from them

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I have not given any request for vas action.but still charges are being deducted from my main balance..
Last week I got message saying charges deducted for downloading game app.. although I didn't downladed any app..kindly stop unnecessary deduction and vas activation. My mobile number is 8909194

I have received an SMS stating that I need to upgrade my sim to 4g or else it will expire day after tomorrow . So I visited the store to upgrade the sim card however Iam not the owner of the sim and hence I was informed that I can change the ownership by opting post paid option . I agreed as the number was important to me, however they need a code from 1900 number to port which I'm not receiving for some reason . I cannot visit the store on a daily basis for this small thing. Highly disappointed

Its been past 5 months that vodafone is giving such irregular network consistency.
Like there are range issues + internet doesnt work if you are on a call,
And there is sudden range issue even i[censored] sit at the same spot .
The worst network i must say in our locality is vidafone

I have received a sms from VZ-ViCMS as below
Hello!
Thank you for downloading CARBAN_GAME from CARBUN8.
You have been charged Rs. 10
Your balance is Rs. 1.67

I didn't download. So please take necessary action against this issue and refund the amount to my account.

Hope necessary action will be taken shortly
Thanks

Hi,

This is a very serious issue, I'm raising for my privacy. "My bill details with dialled numbers were leaked from your end."

This one line complaint is extremely important and reflects vodafone's breach of privacy rules. How can your company play with the consumer's privacy and share details to any one?

The details were leaked from your side in the last 2-3 days and I got to know last night, and when I retrieved the bill copy today from my app, the information I got was correct, that my call history was leaked.

I've been a loyal customer to the company for years and this is what I got in return

I'am Mr. Bernard David Henry, aged 74 yrs plus, residing at Mahim. Since, I had some issue with my simcard and wanted to inquire what the procedures to do so, I walked in your Vodafone branch at 12:30 PM on 3rd Nov'20, located on the Ground Floor, Shop no.2, Ruby CHS LTD, 113 Lady Jamshedji road, lane, Sitladevi Temple Road, Mahim West, Mumbai, Maharashtra 400016.

I approached your representative Mr.Salim Khan and asked him what's the procedure to do so, even before I could complete my conversation, he immediately & rudely responded, pointing fingers at my face (very bad & rude gesture) saying no its not possible it will be done after 1 hour due to their network issue, you come after an hour. I did immediately stop him and explained to him that his approach of talking to me was not pleasant and acceptable by me and please lower your tone and correct your physical gesture when talking to a customer, I also requested him to talk in a polite manner, to which he replied then why you asked me for help. So I called the Branch Manager Mrs. Bhagyashree and explained the situation and the impolite behavior of Mr. Salim Khan, for which she apologies on behalf of him. I still am not satisfied since, the issue lies with Mr. Salim Khan attitude and he needs to owe me an apology rather then his Manager. Hence, I'm intentionally mentioning my Contact No: [protected].According to me and any other walk-in-customer would notably doubt his professionalism and his CHARACTER definitely does not suit the position provided to him an especially dealing at the front desk of your esteemed organisation. Im a Businessman and all my staff situated at various location in Maharashtra are using your valued services (Mobile services) and receiving such rude behavior is definitely not acceptable. Request you to please terminate him immediately for the betterment & growth of your esteemed organisation.

I sincerely, request you to please look into this matter at urgent and have him and his bad attitude /behavior rectified at the earliest as well as need him to realize his mistake.

Hope you look into this matter and do the needful.

Thanks
B Henry

[protected] is my vodafone no and it's discontinue service in one month hence I want port my number but port message is not sent
Customer care not support or no response

Please note that I have not been receiving incoming calls and sms on my vodafone number.

The caller is notified that my number is out of service.

However I am able to make outgoing calls and also I can use internet.

This has been so since a week. Please look into the matter immediately.

Rafat Imam

My phone : [protected]
My network : vodafone idea limited
My recharge amount: Rs.149

Recharge failed through upi app and money deducted in bank, vodafone said to wait till 7 days for refund but till now I didn't get it. Almost 20 days completed. I have also attached a transactions here.

Please do the needful to us.

My Vodafone number is [protected]
I have done recharges of 20, 30 as well as 50 Rs, but still there is no incoming or outgoing facility.. please can you let me know that what recharge is necessary to avail these services

[protected] this mobile number is registered in name of our company TJ Power Electrical Pvt Ltd but from 4 to 5 months this number sim not working with us and this number is using by another unknown person. we have several time complaint regarding the said number used by unknown person but bill paid by our company but not response from Vodafone. Due to above our company privacy may be leak.

So Please immediately remove this number from our CUG List and refund the amount of already paid by us from last 5 months and not to send the bill of this number in future.

I have recharged my prepaid amount through Vodafone’s official website of Rs. 610.80/- on 9th Sept 2020. But my plan was not activated. So VI’s customer care person told me to do the recharge again. Then I did my recharge again on 10th Sept, 2020 through ‘VI App’ which was successfully activated.
Now it's almost 2 months & still company has not refunded my Rs. 610.80/-. Initially they told me that my payment was not received by them. For verification they asked me to submit the legal proof of my transaction. Hence I submitted all my ‘Bank statements’ in the asked format. After submitting all the proofs they agreed of the payment from my side. Later on, at the time of refund they disagreed and said that “I’ve done my recharge on wrong number.” Hence I am asking them for the legal proof for the same, but they are refusing to give me. So we had a con-call with that person (The one which company is saying I have recharged to that wrong no). On the con-call she denied of the anonyms recharge on her number. Hence later on, company is agreed to refund me full amount verbally (on customer care call) as a ‘Core Balance’ but now they are again refusing to give the commitment legally & also they are not ready to refund me.
As a customer, I have full rights to ask for the legal proofs and get my full refund. Because I don’t think fault is at my end. I think this is a well planned decision by the company itself.

Need subscriber name of vodafone no. [protected] & confirm the msg center no. [protected] is pertaining to vodafone Chennai-tamilnadu. Reply by SMS only to [protected].

I have ported the Vodafone number to BSNL.During porting he number, Vodafone asked me to submit some amount and when I said tell me exact outstanding, they said they will refund the remaining balance.my balance is Rs 704.I have submitted all the bills, no bill was pending and I have paid the double amount to vodafone for which their Customer service team said it is Rs 704 and they will refund.after 2-3 days when I again and again done the tweet they said they have sent the cheque of Rs 704, and I never received that cheque.I told them you can check with my bank.I have not received any cheque from vodafone.They said the courier didnt go because of lockdown.I asked them to transfer my money to my bank account.they said they will transfer but they never transferred the balance amount.I had done many tweets to Customer service, Head of Department, owner of Vodafone, and in all the branches across world but I never got my money back.Customer service told us why are you getting irritated for just Rs 704.its a small amount.I am a Retired Pentioner and above all the amount is less or more, its public amount.how can they keep public amount with them.They harrased me a lot and spoke very rudely as well.Vodafone did this many people.somehow people feel pain to file compaint for small amount but I thought to do it because I think these fraud companies should be addressed by you.

Balance suddenly became 0 from more than 200rs. Three attempts of recharge rsv699, rs599, rs10 failed after payment successful with message 217 error sorry transaction failed. Not able to connect 199 cust service. Not able to revharge. Balance 0.

Vodafone deducted Rs 10 for downloading ppu game on 01/11/20 at 1.13am which is not downloaded in my mobile

I have ported my number from Vodafone postpaid to other network. At the time of joining Vodafone I had deposited INR. 300 as security deposit. I left Vodafone on 13th October '2020 but til now not received the security money which I deposited at the time of Vodafone joining. Also I have paid INR. 150 extra for my last bill settlement.y Vodafone number was [protected].

Kindly help me to get back my money.

Thanks,
JYOTIRANJAN PADHI

Dear Sir,

My Name is Sourav Mukherjee, employee of SREE AIRCON, My Vodafone Corporate connection No. is +91 [protected], which unable to get any 4G Network Coverage or Volte service.

Some times ago I replaced my Vodafone sim from 2G to 4G from Vodafone Store, Chadni Chowk, Kolkata but till now 4g signal and volte service not activated.

On morning 30/10/2020 I spoke with Vodafone Corporate care (55666) executive 3 times for my problem and they told me that my problem solve with 1/2 to 4 Hours but till now my problem not solved.

Ref. No. 3-[protected]

Please solve my problem urgently.

Screenshot attached.

By mistake I am make the payment one of wrong number Vodafone postpaid amount ₹1405/- which is not my number so I am requesting to you to refund it back to source Paytm postpaid limit.
Wrong Vodafone Postpaid Contact No. [protected]
Operator reference number:-PAYTM[protected]UFUY
Transaction ID:- [protected]
My Paytm Postpaid Number:[protected]