Vodafone India Complaints & Reviews

I am a Customer of Vodafone for last 13 years. About 3 years ago, I changed my plan to Family plan of 4 persons. I paid all charges of individual numbers to get them in the plan.

6 months back, an executive called to share details of another plan of 3 persons which was claimed to be cheaper. I informed that I was not interested but would look into it.

I was surprised that he changed my plan to family plan of 3 without my consent. In the same month, Vodafone charged me an extra 171 Rs. for subsidiary member (which they claim was pending from when the number got added to earlier plan of Family of 4)

This is highly objectionable, because all charges had been paid prior to joining earlier plan.

I have been constantly interacting with them and on 17 November, their senior executive resolved the issue to my satisfaction and got a message:

Reversal of Rs. 165.2 is processed against against service request no. 4-[protected].

On the same day I got msg that pay Overdue VI bill of Rs. 172 to continue enjoying services.

In December bill Vodafone Idea have charged extra again.

The customer executives I talk are very polite and understand the issue. However, there is no resolution and everytime, I have to follow up with them. Kindly inform, what to do.

Thanks,
Jiten

I am vasant kunj New Delhi 110070, I have prepaid Idea SIM card, since yesterday I am not getting any signal on my sim. Though manual search could detect the vodaphone IN but it is not getting selected. I use iPhone 10. Whey suddenly it isn’t Working. I did recharge it for six month also.

Hello, Sir/mam I Bhavin Kuvadia was using the vodafone service on my number ie [protected].

As I was unable to make payment of my pending postpaid bill due some difficulty the disconnected my number and after which I visited the vodafone store which is located in our nearby area, the executive told me that your number has been permanently discontinued from our end, then I asked them is there any possible way out, they completely ignored me and said that (time pe bill bharo) and refused me and told you won't get your this number back, as I was ready to pay the whole bill with the panelty than too they refused me..

Now what to do

Regards
Bhavin Kuvadia
[protected]

We are living in simalwara dist Dungarpur rajasthan.
We are facing the problem of voice cracking in vodafone network. Entire people in our areas facing the same issue.
Kindly resolve the same as soon as possible.

I have recharged 49 twice but balance got deducted in 2 days . message is from my Dala app.

Vodafone had activates Nysa Cine zone subscription on my number. I didn't even request but this is being charged to me since 2018, inr 150 per month

When now realizing this I called up the customer service
They even don't know what is this charge for, they just mentioned it is third party subscription. It is a big surprise that they are not aware of what they are charging in their bill and can't explain the value add service provider
I asked them to provide me details of third party, on apps or on website.. surprisingly they don't know

And still they charged me all these years

They don't have right to charge anything which they are not aware or have right legal contract with third party

I asked refund for all the charges, they denied

Please help to resolve and get my refund
Also they have wasted my time and cause a huge dissatisfaction for coordination

I am on international roaming and my SMS services are not working. Despite getting recharged for approx.Rs. 1000.Have sent them complaints but nothing is resolved. My international Roaming is active.Its is also were difficult to talk to their representative and no justification given explaining the reasons.

Hello,
I am not satisfied with your Internet Network & coverage.
Hence, I thought to move to Jio...So, I tried to get the MNP code by sending SMS to 1900 for Porting..
But, Whenever I send message to 1900... I get message
"Incorrect request, Please send the request with correct format."
I have tried this numerous time. Every time I get the same message.

Please note that there is nothing wrong in the format that I am using.
PORT mymobileno

Yet, I am getting this message.
I tried reaching out to customer care to resolve this issue.
However, customer care executives are unreachable for solution...they keep giving nonsense / irrelevant solutions: -

1.We will try to fix this from backend.
2. You will get call from backend team within 24 hours. I never got call.
3. I have to change the handset - I tried but no result.

Moreover the Customer care representatives are not available to address the issue, they make silly excuses and are not giving a chance to speak.

Plz help me...
- Saurav

Worst telecom provider in India. Period.
The amount of call drops, fluctuating data services and as well as abrupt network blackouts, is unimaginable. Being a Vodafone user is like a torture nowadays, it tests your patience and interrupts your important daily work and calls. I'm done with this provider, time to move on.

I have been receiving legal threats regarding bill payment from Vodafone recently. I had ported my number to Jio earlier this year and before porting, i had cleared all the outstanding dues. Now after few months they are sending me notice for paying 162 rupees. Why should i pay if i have not used their services

I have closed the phone [protected] after paying all the amount in 2018 and have confirmation email as well from their team, but again they are sending mail via some lawyer that case will be done against you if you dont pay 164 rupees. This is complete harassment since so many years now.

I am not receiving incoming calls and sms as well . Talked to customer care but not getting any appropriate solution.

Incoming calls and messeges are stopped in my vodafone no. [protected] since last one & half months, but no resolve yet.
my alternate number is [protected].

I complained regarding this in customer care but they just closed the complain without resolve.
I go to VI Store, they said they can not help me.
I raise complain to Vodafone-appellate, but they are not resolving the issue as well.
I do not know what i can do now?
that no. is registered in all banks and other necessary places.

On 30 th November 2020 I was charged 20 rs for some song subscription although i had not taken any and on 23 rd december i was charged another 7 rs although i have not taken up any subscriptions or offers.
My number is [protected]
Please solve this issue ASAP

Legal Notice Sent By Vodafone - Unnecessary phone billing and fraud by the agent

I am getting email as notie for my email for my number, i am not a member of Vodaphone from past 3 year, these useless people sending email now and i am unable to do payment online also

I have validity.
I have balance.
I have correct message center no.
But unable to sent porting sms.
Pls resolve my issue.

Hello Vodafone,

Below is my last payment details.

Bill Amount (Rs Ps): 358.93
Pay Amount (Rs Ps): 358.93
Pay Date: 27th October 2020
Transaction ID: TXHC90129755

Now i have been asked to pay an amount of Rs.218.47 for the period 20oct to 07 nov, where my utilization is Zero which is really unfair. attached is my bill.

After Being 15years of privileged vodafone postpaid customer, For past 2 years i have faced a very bad network within Chennai which is Metro City itself, after raising multiple incidents to vodafone custom service center also they were not able to do their best services. no one called atleast issue solved or not. still i never denied to pay my monthly full payment within any delay which can be found in their database also.
When i tried to port my number to other service. vodafone team called and convinced me to give a chance, still after 6 months no improvement even it become worst with unable to register my number to any network in my mobile settings. where i can use other sim in my mobile without any issue.

Finally, i'm done and decided to port my number to another service and found AIRTEL is doing well in providing a good network.

During my visit to the Airtel Office on 3rd November in my native for availing Port service, operator has verified Outstanding balance from my number and confirmed no outstanding balance then only took request for port.
After 1 week my port request has been completed until that time, for that week also I could not do a single call in the network.

For getting bill payments i have received minimum of 50 calls and repetedly i gave justifictation(when there is no network for complete month why should i pay full amount.) for this team mentioned they have logged my concerns and no need to pay bill. After that again we received couple of calls again i said the gave information. If you were not satifiied with my justification, you should call and transfer the call to your higher team to solve then and there.

Now what is the purpose of doing blocking of my number in other network.
This much of activity been done to get the payments where you were able to dig into other network and block the connections why not to satisfy the customer to recify the issue after multiple incidents raised to customer care ?

Requesting your explanation.

Although i have complained about this issue before, you guys seemed to have worked it out. And yet again you are back to sucking out money from your loyal customers! Don't be like that! You keep deducting frequently and judging my patience! Kindly resolve the issue and i expect this to be never repeated!!!

My SIM [protected] is on pre-paid service. After doing recharge for RS100, the balance was showing -284 and is in blocked status I called Vodafone why my sim is blocked and they said I have to pay 284 to unblock because I have used Roaming Service. I explained them I never activated the Roaming Service for which the company says that it is not for the customer to choose, company by default will keep the Roaming services active and the customer has to pay for that if he keeps the sim inside the handset in switched on condition.
This is totally an injustice that the company wants to force people to pay for roaming service even if they dont ask for that.

I have converted my above mobile no from post paid to pre paid on 19/12/2020 from Bandra West Vi store.
I have paid RS 302 for activation of prepaid connection and previous post paid bill of RS 430.
I was told that my previous post paid connection will stop then I have to insert new sim and my prepaid connection will resume within 24 hrs.
To my surprise my post paid sim stopped working after one hour and when I inserted new sim and verified details 59059. The sim showing no balance and all incoming and outgoing stopped. I tried several way by contacting customer care but because of valence issue no call matures. I also recharged through Vi app for RS 49 this also did not work.
I would like put up my complaints against Vi store for not effecting the balance and request to resolve the issue as I am unable to use my number